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Iberostar Ensenachos

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Iberostar Ensenachos
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4,454 Reviews from our TripAdvisor Community

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Showing 2,948: English reviews
Saint John, N.B.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We absolutely love this resort, in my opinion it is the best in Cuba and we have been to 6 other of resorts in Cuba. We stay in the Grand Villas and keep coming back because this resort has it all, beautiful beaches and great food (compared to the other resorts we have been to in Cuba). But the main... More 

Helpful?
1 Thank TarponMike
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Guest, Thank you for staying with us in IBEROSTAR Ensenachos and sharing your experience with the Tripadvisor community. It is a pleasure to receive reviews like yours, where we can confirm that we are going on the right direction. Our main goal is to succeed with the expectations our guests have when they come to our place. We appreciate... More 

Montreal
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at the Iberostar Ensenachos early August. The hotel must have been superb when it first opened! The resort lacks maintenance. The facilities and the rooms are a bit run down. The beaches and the staff are what you go for. Nice people and incredible beaches. As far as the food is concerned, I've seen far better at other... More 

Helpful?
2 Thank Brunox0
Montreal, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for a week and we had the best experience ever in Cuba for years. we stayed in the Grand Village and its simply paradise. We wished we could stay more. we are coming back to this Hotel for our next vacations Staff are just amazing they went beyond our expectations and just made our stay an amazing experience.... More 

Helpful?
3 Thank inglheart
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Guest, On behalf the entire team of IBEROSTAR Ensenachos, we would like to thank you for choosing us as your vacations destination, specially for staying at Grand Village section. We really enjoy reading your review and knowing that we could fulfill your expectations in our place. With this review we can make sure one more time that we are... More 

London, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Please don't book this hotel if you are traveling Cubana airlines they delay your flight and drop you off at the airport Before it even opens. I have to been to Cuba before and I have been to an Iberostar before and this place needs some improvements in customer service. I have traveled lots through Vietnam where customer service doesn't... More 

Helpful?
2 Thank viettravelmom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at Ensenachos and I like to say it was a super week!! First of all weather was 10/10 no rain just heat,I always wanted to experience their great beaches and i was blown away, it was like a never ending swimming pool crystal clear no waves warm no jellyfish or seaweed. The resort had a great sellection of food... More 

Helpful?
4 Thank Mike T
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Guest, Thank you for staying at IBEROSTAR Ensenachos and for sharing your experience on TripAdvisor. On behalf of our manager and the whole staff, we wish to express our happiness to acknowledge that you had a great time with us. For us, this is one of the most exciting feelings when we succeed in providing our service. We are... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

First time in Cuba, overall enjoyable experience at Ensensachos. I would like to recognize the following workers for going above and beyond to make our stay great: Rudy, Alonso, and Yoni (from the main bar), Eduardo (entertainment manager) and Neyumi (entertainer). Many options at the food buffet, not all were great but you will realize quickly what the better things... More 

Helpful?
1 Thank Alexandra G
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Guest, Thank you for staying at IBEROSTAR Ensenachos and for sharing your experience on TripAdvisor. On behalf of our manager and the whole staff, we will like to appreciate your review. For us, this is one of the most exciting feelings when we succeed in providing our service. We are more than happy to hear that you have enjoyed... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Not very satisfied with our stay in this hotel. We received our room one hour late, costumer service not great for a 5 star hotel, food not great overall and same food every day. Our room the air condition did not cooled and horrible beds. Would not come back.

Helpful?
3 Thank Kenny R
qualitycuba, Manager at Iberostar Ensenachos, responded to this review

Dear Guest, Thank you so much for choosing IBEROSTAR Ensenachos as your preferred destination in Cuba and also for taking some time to share your experience with us on TripAdvisor. We are very sorry to read that your expectations were not fulfilled at all and for that we want to apologize. Your comments and feedback are more than welcome and... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned after visiting Aug 5-12, 2016 with my 5 children, wife, and my parents. We had 4 rooms in the Park section. I have mixed feelings as this is my third visit to this resort - previous two were under the Royal Hideaway brand, and the resort is certainly not near those standards. Also stayed at Iberostar Varadero last... More 

Helpful?
5 Thank Stephen W
Swiss Alps, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great beaches, great spaces in the hotel with commitment to satisfy the customers. Some areas of improvement: more attention to the sport material (volley ball was deflated for 3 days before it has been inflated (after several requests !!), soccer played in a hard field leading to injury risks ... Personnel very kind and available .... with a high expectations... More 

Review collected in partnership with Iberostar

Helpful?
1 Thank racbeny
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Guest, On behalf the entire team of IBEROSTAR Ensenachos we would like to thank you for choosing us as your vacations destination and taking part of your time to share your experience. We enjoy reading that you had a great stay. In IBEROSTAR we aim to provide the best service to every single guest in order to fulfill all... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This is my first time at this hotel and I had a frustrating experience overall. Stayed from August 6 to 13th. Check in is a hassle and the staff there are unpleasant and unaccommodating. My mother required a room and we had 2 booked so I advised them that she needed to lay down due to her health condition. The... More 

Helpful?
5 Thank dan1782000
qualitycuba, Manager at Iberostar Ensenachos, responded to this review

Dear Guest, Thank you so much for taking the time to share your thoughts following your stay at IBEROSTAR Ensenachos. Thank you very much for your nice comments about the beach and its waiters. But we are really sorry to read that your experience among us was not up to your expectations, feedback like yours are welcome as they help... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on the impressive Cayo Ensenachos, Cayo Ensenachos brings all the Cuban flavour to some of the most exclusive Caribbean beaches. Holidays in Cayo Ensenachos are always great. The area features two exclusive, beautiful and quite unknown beaches. Kilometers of golden sand waiting for you and facing the turquoise-shaded ocean. Two of the beaches are bound to captivate you: Megano and Ensenachos. The heavenly beaches and the luxury hotels and resorts in Cayo Ensenachos, offer anything you might think of. Rest is only one of the attractions you'll enjoy if you spend your holidays in Cayo Ensenachos, one of Cuba's most exclusive destinations. ... more   less 

Additional Information about Iberostar Ensenachos

Address: 52700, Cuba (Formerly Royal Hideaway Ensenachos)
Location: Caribbean > Cuba > Cayo Ensenachos
Price Range: $142 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Ensenachos 5*
Number of rooms: 506
Also Known As:
Iberostar Ensenachos Hotel Cayo Ensenachos
Occidental Royal Hideaway Ensenachos Cayo
Royal Hideaway Ensenachos
Occidental Royal Hideaway Ensenachos Hotel
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