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Iberostar Ensenachos

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Iberostar Ensenachos
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4,516 Reviews from our TripAdvisor Community

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Showing 2,970: English reviews
Saint John, New Brunswick, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This year we again returned to our home away from home. I couldn't have asked for a better trip. We arrived at around 10pm. As usual we alway book the Spa section but we're surprised to find out that, on arrival, we had been upgraded to the Grand Villas. At first I thought it was a mistake and ask the... More 

Helpful?
1 Thank Teresa B
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We traveled here early in 2016 and it was one of our best ever vacations. The accommodations were very nice; and when a problem occurred, staff was quick to resolve it. The butlers in the Grande Villa, Maikel in particular was so helpful- I think he alone was worth the upgrade! We met Carmen the Director/GM and she was everywhere... More 

Helpful?
1 Thank Joseph C
St. John's, NL
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed there Sept. 10-17, 2016. Ok so 4 stars is pretty good. Would have been 3 if the weather sucked. Could have been 5 if... See negative's. Here is why. Positives: Weather was fantastic. Beaches were great. There are two and they are both amazing. Calm water and quite beaches due to it being off season. Lots of fish nearby... More 

Helpful?
3 Thank pocketbrando
Laval, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We sent to the Iberostar Ensenachos Sept 10th to 17th 2016. We had a wonderful week. The weather was incredible. Excellent service at the lobby. We have tried the Italian restaurant as well as the Mediterrean restaurant and the Colonial. We loved them all. We also went to the buffet restaurant. The BEST team for dinner was the one of... More 

Helpful?
2 Thank perronjohanne
Shrewsbury
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Positives: Good accommodation, Good food, Good beaches, Beautiful gardens and the majority of staff could not do enough for you. The negatives stem from a clear lack of investment in maintenance, there were many bare wires left from various fittings no longer in place, rotten covers for drains and staff even drive around the same paths as the customers in... More 

Review collected in partnership with Iberostar

Helpful?
3 Thank stevenkelly81
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor following your recent stay at IBEROSTAR Ensenachos. I would like to take this opportunity to assure you that we always strive to maintain the very highest standards of quality and service, and as a matter of fact, I would like to extend my sincerest apologies for the maintenance situacion that... More 

Kitchener, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at this wonderful resort last week and it was amazing. Food was fantastic and staff even better. We stayed in the adults only spa section. The swim up bar was simply paradise ... You will not be disappointed. Say hello to gurreo the bartender at the spa swim up bar from bill and anna

Helpful?
3 Thank billysixxx
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Ensenachos for your holidays and for sharing your experience with the TripAdvisor's community. It's such a pleasure to read that we have met your expectations and that we have impressed you with our services and facilities. Once again, thank you very much and we are looking forward to have the opportunity to serve... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

People are great, service is fast and courteous Small site with good food. Good wine Long and realx beach Perfect place for a couple. Plenty of chairs around the pool. The Spa services are very good, especilly the massage. We tried the duo massage and it was very relaxing and very well performed by professionnal. We enjoyed playing Tennis everyday... More 

Helpful?
2 Thank Jean-PIerre D
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear guest, On behalf the entire team of IBEROSTAR Ensenachos, we would like to thank you for choosing us as your vacation destination. We really appreciate your words, you can't imagine how great is to receive this kindest review about your stay in our property. All the staff work really hard to fulfill our guests expectations and as I read,... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We were here from September 10-17... Food was good, lots of choices. Meat cooked fresh on the grill. I had chicken and beef and both were good. The basic foods were there each day and a few different ones each day. Omelette and egg station was great. Lots of fresh veggies and fruit. The Mediterranean a la crate was really... More 

Helpful?
2 Thank Jennifer C
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear guest, On behalf the entire team of IBEROSTAR Ensenachos we thank you for choosing us for your vacations. You cannot imagine how happy we are to know that you have a great experience thanks to the excellent service that we are providing to all our guests. In IBEROSTAR we are committed to create a good ambiance and give a... More 

ajax
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second visit to this hotel. We had a wonderful holiday, went snorkeling every day at Ensenachos beach and saw many type of fish. The water was very clear and the ocean warm, the sand like powder, no weeds and very safe for children. Drinks and lunch were brought right to your chair, there was plenty of shade.... More 

Helpful?
3 Thank dianneAjax
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear guest, On behalf the hotel staff we would like to thank you for choosing IBEROSTAR Ensenachos for your vacations destination. We know that our team make their best to please our guests during their stay, since is their commitment gives impressive services. We are so proud to know that they have accomplished their goal making your stay unforgettable. Your... More 

Miami, Florida
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Don't waste ur money here. It's not a good place... After a long trip I came at 3:00pm and I couldn't eat until 8:00... This is a 3* hotel... U have to walk a lot... Everything is far and by the way it's old... Si no me creen vengan y voten su dinero...

Helpful?
5 Thank jorgebc
Director A, Propietario at Iberostar Ensenachos, responded to this review

Dear Guest, On behalf the hotel manager and his staff, we want to thank you for taking the time out of your vacations to make us aware of your disappointments. We cannot describe how frustrating we are to know that we have failed meeting your expectation. This is truly disappointing as our main goal is to provide a memorable and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located on the impressive Cayo Ensenachos, Cayo Ensenachos brings all the Cuban flavour to some of the most exclusive Caribbean beaches. Holidays in Cayo Ensenachos are always great. The area features two exclusive, beautiful and quite unknown beaches. Kilometers of golden sand waiting for you and facing the turquoise-shaded ocean. Two of the beaches are bound to captivate you: Megano and Ensenachos. The heavenly beaches and the luxury hotels and resorts in Cayo Ensenachos, offer anything you might think of. Rest is only one of the attractions you'll enjoy if you spend your holidays in Cayo Ensenachos, one of Cuba's most exclusive destinations. ... more   less 

Additional Information about Iberostar Ensenachos

Address: 52700, Cuba (Formerly Royal Hideaway Ensenachos)
Location: Caribbean > Cuba > Cayo Ensenachos
Price Range: $142 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Ensenachos 5*
Number of rooms: 506
Also Known As:
Iberostar Ensenachos Hotel Cayo Ensenachos
Occidental Royal Hideaway Ensenachos Cayo
Royal Hideaway Ensenachos
Occidental Royal Hideaway Ensenachos Hotel
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