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Iberostar Ensenachos

Traveler (11001)
Pool & Beach (3463)
Room & Suite (1271)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Located in Cayo Ensenachos this 5-star Iberostar resort is designed to conquer the hearts of even the most discerning travellers because of its services, first-rate facilities and exclusive location. If you want to experience the exotic side of Cuba, this hotel is your ideal choice. It offers travellers all kinds of services such as a variety of restaurants, spa and relaxation areas, shows and entertainment programmes, Star Camp, outdoor pools, a fitness room, convention centre, and even rooms with a private Jacuzzi. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Adult pool
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Public Wifi
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Park View
HOTEL CLASS
6,149Reviews
11,060Photos
1,135Q+A
100Room tips
Traveler rating
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  • 334
  • 162
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Popular mentions
+1
Great family resort with friendly helpful staff. Food was not as good as our past trips but not bad. If you're planning to go make sure you take Tea tree oil with you. Mix it with rubbing alcohol or vodka (50/50) and spray it on yourself, bed (linens & towels) to avoid
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We have been to Cuba 8 time (5 different resorts) . All enjoyable. Three & Four years ago at Enchenachos.. then off to Sol Reo deLuna Mares in Holgin 2 years. We desired to go back to Enchenachos . It was like coming “Home”! Roberto at the front entrance came up to us and gave
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Response from ReputationOnline, Quality Manager at Iberostar Ensenachos
Responded 2 days ago
Dear Terri, We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your positive review of our hotel, we are thrilled you both had a fabulous time and we hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Ensenachos
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We haven't been to an all-inclusive resort for years, but were pleasantly surprised by this one. The resort is beautifully laid-out with well-kept grounds centred around a beautiful lobby. We were a group of nine ranging in age from 7 to 77 and everyone enjoyed themselves
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Response from ReputationOnline, Quality Manager at Iberostar Ensenachos
Responded yesterday
Dear guest, It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at our hotel. We have treated your description of our services and facilities as a triumph and your comments confirm that we are still on the right track with our numerous efforts and attention to detail. We are thrilled that all your party, small and tall, enjoyed their time in our hospitality. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you all back to one of our hotels in the near future. Best Regards, Quality Manager Iberostar Ensenachos
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This is our second time to Cayo Santa Maria but first time at this resort. It is a bigger resort than you think especially walking to both beaches. Don't get me wrong, the walk is great but you can opt for a shuttle. The beaches are amazing! Staff - Food and Bar Staff -
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Response from ReputationOnline, Quality Manager at Iberostar Ensenachos
Responded yesterday
Dear Kevin, We would like to thank you very much for your particularly pleasant and helpful review of your recent stay with us. Furthermore, we promise to look into the concerns you raise in your review because we know it is through constant communication with our guests that we can be made aware first hand of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel. Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future. Best Regards, Quality Manager Iberostar Ensenachos
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Iberostar Ensenachos is a very nice hotel, luscious vegetation, colonial achitecture, excellent service. We travelled last week, Jan.11-18 to Cuba. It was my 6th time to Cuba. It was one of the best I've been to in Cuba. We took the Spa package, and I would recommend it to
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Response from ReputationOnline, Quality Manager at Iberostar Ensenachos
Responded yesterday
Dear Helene, First of all, we thank you for choosing our hotel for your holiday. Your comments are an incentive for us to strive daily to the best of our ability so that all our guests feel as comfortable as you did whilst staying with us. The fact that you could have such a wonderful time at our hotel is an excellent confirmation of our efforts. We would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels. Thank you once again for sharing this review of your holiday with us Helene, we hope you had a nice journey home and that you will continue to keep us a part of your future holiday arrangements. Best Regards, Quality Manager Iberostar Ensenachos
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All photosTravelerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
Tuna at the Punta Pirata ... grey sauce ???
Extra bed for a kid
villas are nice too
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123456255
There is also a great place on Santa Maria at the Pueblo Estrella. Our friend drops a bundle out there with their wider selection. We (8) bring home the limit for him.
1 vote
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Sunlover is correct, when you arrive if you upgrade then you are paying in CUC which is similar to US$. Also, if you use a credit card to pay the upgrade then the Cuban govt charges an upcharge for credit card use. Also, you don’t get the massage credit at the villas if you upgrade upon arrival. You only get it if you book direct to the villas. We always book direct to the villas, for us this is the best value.
0 votes
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Unless your iPad or cell phone is really old any plug in the villa is fine. Check your charger for voltage. Most are 120-220. If this is the case plug it in anywhere. I plug mine in all the plugs in the villa. Same with my camera charger. The outlets look round when you look at them but they are flat on one side. I have never used an adaptor for my devices. We have iPhone, iPad and a Samsung phone. All are fine. You will need an adaptor for any appliance or device that isn’t dual rated though. It will say on your charger what it is rated for.
0 votes
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Can you go scuba diving at this resort? And how does this work?
We have a friend that went scuba diving last year. You can arrange it from the hotel downstairs in the main lobby. Sunlover is correct, the scuba diving excursions leave from Las Brujas which is only 5 minutes from Ensenachos. Our friend went 2 or 3 times and saw lots of marine life. He is an avid diver, usually diving in Honduras.
1 vote
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123456227
"All of the rooms are spacious, with separate bathrooms and roomy closets large enough to hang up your clothes and lay out your suitcases."
"We had a young family and stayed in Building 33 which is close to the pool and water park."
"Choose the Spa package rooms if you want a quiet time"
"due to the layout of the resort all buildings are close to something. some walking good for you."
"family area quiet, spa area keeps the drunks contained fairly well."
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ALSO KNOWN AS
iberostar ensenachos hotel cayo ensenachosoccidental royal hideaway ensenachos cayoroyal hideaway ensenachosoccidental royal hideaway ensenachos hotel
FORMERLY KNOWN AS
Royal Hideaway Ensenachos
LOCATION
CaribbeanCubaCayo Ensenachos
NUMBER OF ROOMS
506
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