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Mercure Hotel Duesseldorf Kaarst

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314 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Cali, Colombia
Level Contributor
11 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

I be stay in the mercure hotel Kaarst only for 1 night. Good and nice hotel ,Buisness hotel ,the bed was comfortable . wifi its free bat so bad ,difficult to connect and very slow . The breakfast was ok . The price was no cheap for this hotel . Quiet zone .

Helpful?
Thank motyv
Management response:

Dear guest, thank you very much for taking the time to share your valued feedback through Tripadvisor. We are just wondering, why you have scored us such low, even if your written feedback is great and seems that you were, besides of the wifi connection, satisfied with your stay. We kindly hope you had a great stay and will maybe... More 

Mechelen, Belgium
Level Contributor
84 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night in this hotel, which has a lot of rooms and a huge parking in front. The rooms were big, comfortable but in a very near future will need refurbishment. Staff was very friendly. Compared to the size of the hotel, the breakfast area is rather small and we saw that staff was not sufficient for breakfast,... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank JurgenVD
Management response:

Dear guest, thanky you very much for your valued and detailed feedback. Especially the friendliness of our staff is an important point for us and it's great to hear that you felt well cared. We would like to thank you even for your giving us a hint regarding the breakfast. We kindly hope to get the chance to welcome you... More 

Barcelona, Spain
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for one night. The hotel and rooms are adequate. Receptionists are helpful and friendly. The bar is always open but the restaurant has limited hours. They don't offer room service or have a minibar. So if you arrive late at night there is no other option than the few snacks that you can purchase at the reception. The... More 

Helpful?
Thank Eva T
Management response:

Dear guest, thank you for your detailed feedback. It's a great pleasure for us to read about the friendliness of our staff. Minibars are not a standard in every room category, but we can provide it upon request. Room service is available during the restaurant opening hours. Thank you for your commending words for our Housekeeping department, we will share... More 

Nottingham, United Kingdom
Level Contributor
104 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for two weeks during the Drupa trade show and the hotel was like a home from home. My room was very comfortable, spacious and with everything you could need for a long stay. The service was excellent and all the staff from the reception to the bar and restaurant made us feel very welcome and could not do... More 

Helpful?
Thank Gerrymulvaney
manuela_vandam, Stellvertretende Direktorin im Mercure Hotel Duesseldorf Kaarst at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear guest, thank you very much for your valued and great Feedback. It's a pleasure for all of us to read that you keep the Hotel in good memory. We kindly hope to get the chance to welcome you back soon. Best regards, The Team of the Mercure Hotel Duesseldorf Kaarst More 

Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 6, 2016 via mobile

I recently had the chance staying at the Kaarst Mercure hotel for several nights as a part of a business trip. Being a well traveled person I've seen many hotels from the top of the line luxurious hotels to poorly maintained business hotels. The Mercure Kaarst would probably be somewhere in the lower middle of my list..and that mostly to... More 

Helpful?
2 Thank ErshB
Oundle
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 17, 2016 via mobile

Stayed here due to another hotel in Neuss being full. This was it turns out, a good thing. The hotel is well run and the staff are excellent. My only criticism was that the bar menu was limited. There is a spa in the basement, with pool, sauna and changing facilites. If using the "mixed" sauna be prepared to bare... More 

Helpful?
Thank Neil R
manuela_vandam, Assistant General Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear customer. Thank you for sending us a feedback regarding your recent stay with us. As we recognized, you were almost satisfied with 100%. That means a lot to us and we want to say “Thank you”. The entire staff would like to welcome you again, whenever your plans brings you back our area. With kind regards Your Team Mercure... More 

Wijchen, The Netherlands
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 24, 2016

Hotel rooms were rather spacious, bath tub included, well above average breakfast buffet, and most importantly, a really cheap offer. We stayed with the two of us for just 100 euro, three nights including breakfast. Downside: the location, at the verge of an industrial area, and parking at the hotel was expensive (I think some 9 euro per night). Fortunately,... More 

Helpful?
Thank Hemipristis
manuela_vandam, Assistant General Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear customer. Thank you for been our guest and for your kind feedback. We do really appreciate your overall feedback what we straight forwarded to the whole staff. Just for adjustment: The regular parking is € 8,00 per day. The entire team hope to welcome you back soon, whenever your travel brings you back to this area. With kind regards... More 

La Breille-les-Pins, Pays de la Loire, France
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed March 15, 2016

First of all, the environment, between airport and motorway might be convenient for travellers, but cannot be qualified as "quiet and calm" as on the web site. Second, the hostess at check in was not very pleasant, especially when our Visa was rejected as a guaranty (this often happens with foreign cards and we could use it 12 hours after... More 

Helpful?
Thank Bruno S
manuela_vandam, Assistant General Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear guest. Thank you for your recent stay with us and that you left us a feedback. Unfortunately you keep your stay as disappointing in your memory what we actually really regret. We just want to mention on behalf of your comments, that our breakfast charge is € 16,00. Further we can also provide anti slippery mat for the shower... More 

Milan, Italy
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed March 11, 2016

Nice hotel with spacious and well equipped rooms (with coffee machine). Staff polite, professional and helpful. Good breakfast but expensive (16 Euro/day). Free wi-fi. My only concern is regarding the location, almost in the middle of nowhere; if you do not have a car available the only option is a taxi. Anyway I would go there again.

Helpful?
Thank MP132013
manuela_vandam, Assistant General Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear guest. Thank you for your warm feedback and your friendly words regarding your recent stay with us. We appreciate your review in every way as it is a compliment for you daily business and care about our guests. Our entire staff would like to welcome you in the near future and we wish you all the best. Your Team... More 

Haifa, Hefa, Israel
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 1, 2016

i'v just returened from Germany and had a 3 days stay this this hotel. about a month ago i was in the Mercure Hotel airport Duesseldorf and it was not so good, so i decided to try this one from the same chain of hotels - gave them a second chance :). it was much better hottel, this hotel is... More 

Helpful?
Thank Itamar_12
manuela_vandam, Assistant General Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear customer. We do really appreciate the time that you’ve taken to rate your last stay with us. What a nice review, nothing more to say like “THANK YOU!” Especially the compliment about the location and parking facilities is very important to us. Further we was wondering about your comment about the safe which we provide in every room. Our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Mercure Hotel Dusseldorf Kaarst is extremely well located in the Dusseldorf outer green belt, a few minutes by car from Dusseldorf city center, airport and trade fair grounds. This 4 star hotel near Dusseldorf city centre provides excellent service and modern facilities. A total of 192 hotel rooms and suites and 1500 square metres dedicated to conference and banqueting facilities in Dusseldorf will host you in a scenic location. A small but nicely designed spa and pool area invites to unwind and relax. The restaurant and bar are a popular spot by guests from all over the world. ... more   less 

Additional Information about Mercure Hotel Duesseldorf Kaarst

Address: Koenigsberger Str. 20, 41564 Kaarst, North Rhine-Westphalia, Germany (Formerly Park Inn by Radisson Dusseldorf Kaarst)
Location: Germany > North Rhine-Westphalia > Kaarst
Price Range: $59 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Duesseldorf Kaarst 4*
Number of rooms: 192
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Also Known As:
Park Inn Kaarst
Park Inn Dusseldorf
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