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Ramada Huerth-Koeln

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Kreuzstrasse 99 | Theresienhöhe, 50354 Hurth, North Rhine-Westphalia, Germany
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Ramada Huerth-Koeln
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136 Reviews from our TripAdvisor Community

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Lincolnshire, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

Went to this hotel for New Year 2016 and I can only describe it as terrible. Food horrendous, terrible quality and quantity. Even getting a drink was nightmare as the bar area was so small. With so little staff (most of them weren't interested anyway) t was one of the worst holidays I have ever had, very disappointing. If your... More 

Helpful?
Thank Helen B
H-Hotels_AG, Leiter Gästebetreuung at Ramada Huerth-Koeln, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Plymouth, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed January 5, 2016

My husband and I stayed at this hotel for 3 nights during a Christmas & New Year coach holiday with Leger. The accommodation is good, cleanliness and general decor, etc also good. Sadly though it was badly let down by its staff. We were there for New Year and on the day we arrived were first instructed that on no... More 

Helpful?
Thank Abbottl23
H-Hotels_AG, Leiter Gästebetreuung at Ramada Huerth-Koeln, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Doncaster, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2016

we visited this hotel as part of, a new year break organised by leger travel,we were impressed by the friendliness and helpfulness of the hotel staff especially on new years eve when you had a mix English and german visitors,the buffet style meal was fine apart from the queuing we got round this by missing out the starter which was... More 

Helpful?
Thank graham m
H-Hotels_AG, Leiter Gästebetreuung at Ramada Huerth-Koeln, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your Team from RAMADA Hotel Hürth-Köln Fabienne Lennert - Online Reputation Manager More 

Portsmouth, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 31, 2015

We went on a coach tour and because of delays we didn't arrive at the hotel till midnight.they had laid on some hot soup and bread topped with ham,which was really needed as we hadn't eaten much all day.sorting out our rooms was easy.the layout of the hotel was really good.you were never too far from the lift which in... More 

Helpful?
Thank Linda T
H-Hotels_AG, Leiter Gästebetreuung at Ramada Huerth-Koeln, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your Team from RAMADA Hotel Hürth-Köln Fabienne Lennert - Online Reputation Manager More 

St. Asaph, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 28, 2015

the ramadahuerth is very nice clean place the rooms are very comfy but the only staff that smile and say hello are the cleaners the ones who are higher up the scale like on reception need to know a smile does not cost any thing

Helpful?
Thank warrior120
H-Hotels_AG, Leiter Gästebetreuung at Ramada Huerth-Koeln, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards Your Team from RAMADA Hotel Hürth-Köln Fabienne Lennert - Online Reputation Manager More 

Preston, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 5, 2015

There were 6 people in our party as part of a coach trip to the German markets. We arrived late but we got an evening meal. The rooms were ok but dated, the bed was comfy. Breakfast was good. Our evening meal was shocking all 3 nights, I know we were there as a coach party, but 2 choices, meat... More 

Helpful?
Thank sheila565
Guettler-Lieven, General Manager at Ramada Huerth-Koeln, responded to this review

Dear Guest, thank you very much for your stay in our RAMADA Hotel Hürth-Köln. Thank you also for having taken your time in order to inform us about your experiences and your impressions. We read your valuable advice very attentively, because your opinion is very important to us. We can understand very well your disappointment and annoyance at the occurrences... More 

Yeovil, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 2, 2015

Stayed at this hotel for 4 nights as part of a coach tour. My bedroom and bathroom were spotlessly clean. Lovely fresh bedding. Hotel provides a continental breakfast with a varied hot selection, very good. Evening meal consists of two hot selections with a selection of veg, a little limiting but freshly cooked. Hotel offers a morning wake up call... More 

Helpful?
Thank jen343
H-Hotels_AG, Leiter Gästebetreuung at Ramada Huerth-Koeln, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Your Team from RAMADA Hotel Hürth-Köln Fabienne Lennert - Online Reputation Manager More 

Newton Aycliffe, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 31, 2015

Stayed here for overnight stay on the way to Austria 23 August arrived late due to traffic ,we were made welcome at reception and got keys to room which was clean and spacious ,bar still open,good nights sleep,great variety of breakfast next morning well cooked and presented,overall a nice hotel for an overnight stop,if I was stopping in Cologne for... More 

Helpful?
Thank david g
H-Hotels_AG, Leiter Gästebetreuung at Ramada Huerth-Koeln, responded to this review

Dear Guest, many thanks for your completely positive Feedback. To offer good service and good quality, is our stimulus. Many thanks and we are glad about a reunion with you in our Ramada Hotel. Greetings from Hürth Your Team from RAMADA Hotel Hürth-Köln Fabienne Lennert - Online Reputation Manager More 

Manchester, United Kingdom
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed August 2, 2015

We stayed here for one night on our way to Austria and after a long trip from Manchester UK we were pleasantly suprised! The family room was huge, splitting into two separate suites. Room was immaculate and the bathroom facilities were spot on. Great Buffett style breakfast with plenty of choice.would def return

Helpful?
Thank AngeKaneNeon
Guettler-Lieven, General Manager at Ramada Huerth-Koeln, responded to this review

Dear Guest, thank you very much for your stay in our RAMADA Hotel Hürth-Köln. Thank you also for having taken your time in order to inform us about your experiences and your impressions. We read your valuable advice very attentively, because your opinion is very important to us. We very much appreciate your positive feedback regarding your stay. We will... More 

Glasgow, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed July 26, 2015

We stayed in the hotel en route to Scotland from Germany. The hotel was clean and the staff professional and helpful. However, the fold down bed i shared with my son was appalingly old and soft resulting in a terrible sleep as we both rolled down to the centre. If i'd got a good sleep id have given the hotel... More 

Helpful?
Thank Calum M
Guettler-Lieven, Leiter Gästebetreuung at Ramada Huerth-Koeln, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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