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Heritage Hanmer Springs

1 Conical Hill Road, Hanmer Springs 7334, New Zealand
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Heritage Hanmer Springs
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500 Reviews from our TripAdvisor Community

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Showing 487: English reviews
Timaru, New Zealand
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed again for only one night. Stayed in a Villa down by the lake and it was great, absolutely beautiful. Staff were fantastic and lovely on check in. We fed the ducks in the morning which was a fun thing to do. The villasd have everything you need - 2 bedrooms as well as a landing up the stairs with... More 

Helpful?
Thank nemo1123
Mt Maunganui
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great service, great room, great room, great meal. What more could you want!! The room was over looking the garden. Woke up to a frost which looked stunning. The room was beautiful and warm with a comfortable bed. We had dinner in the hotel dining room. The food was delicious, well presented. The dining room had a huge open fire... More 

Helpful?
Thank Pipandmuzz W
Auckland
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

My friend and I stayed for one night. The hotel is right in the centre and just minutes walk from the pools. The view from our room was of beautiful snow capped mountains. The beds and pillows were comfy (and there was a pillow menu if you wanted to choose something different). Most importantly for this time of year, the... More 

Helpful?
Thank Christine M
GM_HeritageHanmer, Front Office Manager at Heritage Hanmer Springs, responded to this review

Dear Christine M, Thanks for taking the time to post a review of the hotel. We really appreciate your feedback and are glad you had a great stay. We will make sure that your positive comments are getting passed on to Tim as well. We are happy that he went out of his way to ensure that you could still... More 

Tasman
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was small. Didn't feel like luxury to me. The bathroom was tight. Did have some noise come through, probably from the hallway. Felt more like a three star or three and a half. Disappointed. Won't stay again

Helpful?
1 Thank Tassy7173
GM_HeritageHanmer, Front Office Manager at Heritage Hanmer Springs, responded to this review

Dear Tassy7173, thank you very much for your review. We are sorry to hear that you didn't enjoy your stay with us. Due the hotel lodge being a heritage building, some of your rooms are smaller than others, even in the same room category. If you do return to Hanmer Springs, please contact us directly and we will ensure that... More 

auckland,new zealand
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I decided to take my grandchildren to Hanmer for the weekend, so booked a 3 bedroom villa. The Villas was amasing even had a Log burner with all the wood you needed to keep yourself nice and warm. And the grandchildren loved the fire. The hotel staff and service staff we very helpful and everything was supplied . we are... More 

Helpful?
Thank agm12
GM_HeritageHanmer, Front Office Manager at Heritage Hanmer Springs, responded to this review

Dear agm12, Thank you very much for taking the time to post a review of the hotel. We really appreciate your feedback. We are glad you had a great stay and that your grandchildren enjoyed the comforts of the villa. We hope to see you again soon. Best regards, Diana Williams Front Office Manager More 

Balclutha, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

Started of in a small external room (Motel type unit with no kitchen) with a bad bed. The staff were fantastic when I approached them and I explained that the agency that had booked us has misrepresented the room and could I change. They moved us to a better room, and the service was fantastic, as was the beautiful décor,... More 

Helpful?
Thank MBJ1953
GM_HeritageHanmer, Front Office Manager at Heritage Hanmer Springs, responded to this review

Dear MBJ1953, Thanks for your recent review of the Heritage Hanmer Springs. We are glad that after changing rooms, we were able to turn your experience at the hotel around, so that your stay was very enjoyable and you & your wife were able to have a relaxing few days with us. We hope to see you again in Hanmer... More 

Christchurch, New Zealand
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Poor view from our room, the room was a bit squashed. Our room was near the cleaning and hotel workers and when we checked out at about 9:30, some or all linen bags were outside out room when we opened our door and we had to try make our way through this :(

Helpful?
Thank lkm324
GM_HeritageHanmer, Front Office Manager at Heritage Hanmer Springs, responded to this review

Dear lkm324, Thanks for your review of the hotel. We do appreciate receiving feedback from our guests as it is very important to us in ensuring standards are maintained and improved. Thank you for bringing the issues with the linen bags outside of your room to our attention. I will speak to our Executive Housekeeper to ensure that they are... More 

Nelson, Nelson, New Zealand
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

Highly recommend!. Amazing staff who went above and beyond to accommodate our specific needs. Lovely meal, many vegan options which was a pleasant surprise. The rooms boast extremely comfortable beds, and we had the best sleep we've had in months! If you ignore the slightly odd furniture arrangement (with a smart comfortable chair located directly in front of the only... More 

Helpful?
Thank Courtney C
GM_HeritageHanmer, Front Office Manager at Heritage Hanmer Springs, responded to this review

Dear Courtney C, Thanks for taking the time to post a review of the hotel. We really appreciate your feedback and are glad you had a great stay and enjoyed your meal at the restaurant. We hope to see you again soon. Best regards, Diana Williams Front Office Manager More 

Christchurch, New Zealand
1 review
5 of 5 stars Reviewed 3 weeks ago

Great place, friendly staff, Fantastic hotel. Had a great time at a pool tournament hosted by the Hotel. Was made to feel welcome and nothing was a problem. I will be sure to stay there again when I next visit.

Helpful?
Thank OnCue
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear OnCue Thanks for your review of your stay. We really appreciate your feedback and are happy that you enjoyed your stay. Best regards, Duncan Mackenzie General Manager More 

Christchurch, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Enjoyed our overnight stay at this hotel, especially enjoyed the comfy bed, towelling robes and warm room. We were travelling with a group booking. We were pretty much all in the same area which was great. We arrived at 12 noon and our room was ready also a bonus.

Helpful?
Thank Whiting_11
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Whiting_11 Thanks for taking the time to post a review of your stay at Heritage Hanmer Springs! We really appreciate your feedback about your accommodation experience and are delighted that you enjoyed your stay overall. We hope to see you again soon. Best regards Duncan Mackenzie General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Isobel's Hanmer Springs Restaurant
Isobel's Hanmer Springs Restaurant
Cuisines: European, Gluten Free, New Zealand, Pacific Rim
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to escape the pressure of the city and relax in the natural beauty of the Southern Alps. The Heritage Hanmer Springs is a landmark hotel in the heart of Hanmer Springs Village, just a short stroll from the shops and the famous Thermal Pools. Nestled in 9 hectares of beautifully landscaped gardens, the historic Hanmer Lodge building offers the perfect retreat from the stress of modern life. Relax and enjoy the peaceful outdoor setting that the hotel provides, including our tennis court and outdoor swimming pool (seasonal). ... more   less 

Additional Information about Heritage Hanmer Springs

Address: 1 Conical Hill Road, Hanmer Springs 7334, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Price Range: $113 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs
Hotel Style:
#8 Luxury Hotel in Hanmer Springs
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