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Traveler (59)
Room & Suite (29)
Dining (1)
Overview
  • Excellent48%
  • Very good31%
  • Average13%
  • Poor5%
  • Terrible3%
Travelers talk about
“front desk”(20 reviews)
“pay attention”(2 reviews)
“open hours”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Restaurant
Airport Transportation
Room Service
3 Star accommodation
All hotel details
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Rooms
Sep 30Oct 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (223)
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165 results
Traveler rating
66
58
26
9
6
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Time of year
LanguageEnglish
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66
58
26
9
6
Show reviews that mention
All reviewsfront deskpay attentionopen hourscustomer service was greatcomfy bedno questions askedhotel is greatplace to sleepother hotelswalking distancewould stay againthe staff was greatsmall hotelfirst floorhot watermaritzasantiago
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1 - 5 of 165 reviews
Reviewed 2 weeks ago via mobile

This hotel was nice enough for the price. Would probably not stay here again unless necessary just due to the uncomfortable bed! but it served its purpose. We did enjoy the round outside veranda they offered.More

Thank lugotx
Response from Platino H, Guest Relations Manager at Platino Hotel & CasinoResponded 2 weeks ago

Dear Valued Guest: Thank you for taking the time to give us your feedback and we are glad that you found our veranda to be enjoyable. We are the only hotel in Santiago with such a lush garden that our guests can enjoy the outdoors...More

Reviewed 3 weeks ago

Friendly staff, check in was easy.. nice room for the price.. i recieved free room upgrade on my second night stay. very pleasing environment. Close to restaurants and stores. Quiet. I will stay at hotel every time i am in SantiagoMore

Review collected in partnership with this hotel
Thank cars4u84
Response from Platino H, Guest Relations Manager at Platino Hotel & CasinoResponded 2 weeks ago

Dear Valued Guest: It brings us great joy to have read your feedback and from all the staff here at Platino, we would like to thank you. It is awesome that you noticed our friendly staff and our prices were of great value. We are...More

Reviewed 4 weeks ago via mobile

Great option for a short stay in Santiago and excellent price been so close to date of the trip. Happy with: # the quick service # the attentions of the staff. # My bedroom was clean and organize. # Big parking lot with security. Sure...More

1  Thank Leomar R
Response from Platino H, Guest Relations Manager at Platino Hotel & CasinoResponded 2 weeks ago

Dear Valued Guest: We are truly delighted by your review and would like to thank you for taking the time to share it with us. Here at Platino, we are always looking to keep improving ourselves and will continue to listen to all of our...More

Reviewed July 21, 2018

Sports team trip - Overall great service, great staff. No problems reported by players. plenty of surrounding activity ie. restaurants, supermarkets etc. Minor problem with checkout but quickly remedied. Difference between giving a 3 over a 4 review.More

Review collected in partnership with this hotel
Thank timtrott32
Response from Platino H, Director de Relaciones Públicas at Platino Hotel & CasinoResponded July 30, 2018

Dear Valued Guest: We would like to thank you for taking the time to write your review. We are glad that overall you had a great experience with us. About the situation during your check out we would like to apologize if you had any...More

Reviewed July 7, 2018 via mobile

Great hotel close to santiago airport. Staff very friendly and professional. Dont have a single thing to complain about. Room was clean and clean smelling. Will make this my choice hotel when coming back to this area.More

Thank Luis E
Response from Platino H, Director de Relaciones con Clientes at Platino Hotel & CasinoResponded July 13, 2018

Dear Valued Guest: We greatly appreciate the fact that you took the time to review us. Also it is great that you found our staff to be very friendly and professional. Here, at Platino, we strive on great customer service and clean rooms. Also we...More

View more reviews
About
Description
Offering a restaurant, hot tub and free Wi-Fi access in all areas, Hotel Platino is located 5 km from Santiago de los Caballeros main square and 1.6 Km from Gran Teatro del Cibao Park. The rooms here will ...More provide you with a flat-screen TV and air conditioning. Featuring a bath or shower, private bathrooms also come with free toiletries and towels. Some rooms have a garden view. Extras include a minibar and cable channels. Other facilities offered include meeting facilities, on-site shops and an ironing service. The property offers free parking. This property is 4.4 Km from San Luis Fort and 2.2 Km from Colon Park. Cibao International Airport is 15 km away. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Air Conditioning
Airport Transportation
Breakfast Available
Casino and Gambling
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Refrigerator in room
Wheelchair access
Pool
Beachfront
Spa
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites
Photos
Traveler (59)
Room & Suite (29)
Dining (1)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
mjadorekids
February 24, 2018|
AnswerShow all 4 answers
Response from Platino H | Property representative |
Dear Valued Guest: Thank you for choosing our hotel for your stay in the Santiago area. We can contact you directly through TripAdvisor Messaging and confirm the pick up. Guest Services Platino Hotel & Casino
0
Votes
Google Translation
Pamela P
November 13, 2017|
Answer
Response from Platino H | Property representative |
Dear Valued Guest: Thank you for your question. We do offer airport pickup for an additional fee since we out source this service. Since your information is sensitive, we will contact you directly to ask for your... More
0
Votes
brent s
September 16, 2017|
AnswerShow all 4 answers
Response from Platino H | Property representative |
Dear Brent: Thank you for your question, we are approximately 15 to 20 minutes away from the airport. Which equals to about 15.2KM in distance. We have a shuttle service for an additional charge. Please contact us directly... More
0
Votes
Room Tips
"Ask for a room that is not on the lower ground floor level"
Read review
"good team at the reception, professional and friendly"
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"there is no elevator at this Hotel from my observation, but the higher rooms seems to be a better chose"
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"Room 424 gave me a great view of the garden and the front view from my hallway. Room service was excellent..."
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