Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#1 of 13 hotels in Santiago de los Caballeros
Location
4.5
Cleanliness
4.6
Service
4.6
Value
4.2
Finding an ideal luxury hotel in Santiago de los Caballeros does not have to be difficult. Welcome to Hodelpa Gran Almirante Hotel & Casino, a nice option for travelers like you.
The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Gran Almirante features room service and a concierge. In addition, as a valued Hodelpa Gran Almirante Hotel & Casino guest, you can enjoy a pool and free breakfast that are available on-site. Guests arriving by vehicle have access to free parking.
Given the close proximity to Catedral de Santiago Apostol (1.7 mi), guests of Gran Almirante can easily experience one of Santiago de los Caballeros' most popular landmarks.
While in Santiago de los Caballeros, you may want to check out some of the restaurants that are a short walk away from Hodelpa Gran Almirante Hotel & Casino, including Barttola Brasserie (0.4 mi), Mr. Grilled (0.6 mi), and Saga Restaurant & Cigar Club (1.0 mi).
Should time allow, Centro Leon, Monumento a los Heroes de la Restauracion, and Centro De Convenciones Y Cultura Dominicana UTESA are some popular attractions that are within walking distance.
Hodelpa Gran Almirante Hotel & Casino puts the best of Santiago de los Caballeros at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Mountain View
Languages Spoken
English, Spanish
Location
Estrella Sadhalá Avenue, Santiago de los Caballeros 51000 Dominican Republic
Hodelpa Gran Almirante Hotel & Casino
806 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I have been a loyal customer for many years of Hodelpa Gran Almirante but this was my first time staying after Covid19, as always the service was excellent, all employees are so professional but above all so friendly and caring that make you really feel at home, this did not surprise me as this is their standard, what I was more not sure was how I was gonna feel after Covid staying with them, and I can only say they exceeded my expectations, when you enter the hotel you can smell the cleanliness, they take all the safety measures that you can imagine like temperature check, cleaning of shoes with antibacterial rugs, hand sanitizers, at check-in, they have the plexiglass and even the pen you use to sign is sanitized. When going to the elevator they have hand sanitizer outside and inside the elevator and limit the amount of customers in the elevator. The rooms are extremely clean, I honestly carry with me lysol and clorox wipes and I did not have to use them much, it was just extremely clean (no rugs and even have glass on top of the night table to maintain it sanitize instead of wood that absorbs bacteria). The restaurant also goes above and beyond, they clean your table in front of you before you sit down, give you individually rapped sterilized silver ware it's just amazing the way they make you feel safe in these stressing times. I was personally going thru a hard time since I was not on vacation but visiting my dad in the hospital and they sure made my experience less stressful!
Read more
Review collected with Tripadvisor’s Reputation Pro
Date of stay: December 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Otros at Hodelpa Gran Almirante Hotel & Casino
Responded Jan 5, 2021
Greeting Mrs. Alexandra R: Thank you so much for taking the time to write and share you lovely review with our Hodelpa family and our future visitor, we are so glad to read your remarkable Hodelpa Experience from your recent stay in our hotel. It is an honor for us to see the result of all the post covid protocols in all our service areas, all of them were created for guarantee health and well-being of our visitors. We look forward to your future visits. Kind Regards, Lourdes De La Rosa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at Hodelpa Gran Almirante Hotel & Casino for a thanksgiving weekend business trip. This is the best place to stay in Santiago by far for not only for business travelers because of its location in the center of the city. But also for any traveler because of the excellent service by the staff and the upscale amenities. For the best experience please stay at the empire club which has the best rooms in the hotel which are located on the 5th floor. There you get your own separate private check in/out where I was taken care of by the awesome Alexandra Rodriguez who went above and beyond! She even helped me schedule a rapid covid test so that I would have the results to present at the airport to return to the United States. The Gran Almirante is the standard for the city of Santiago as I saw the President of the Dominican Republic who was in town for an event and he was staying on the same floor and said hello to all of us in the lobby.
Read more
Date of stay: November 2021
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa managent Hotel Gran Almirante, Director General at Hodelpa Gran Almirante Hotel & Casino
Responded Dec 2, 2021
Responding Mr. 872enmanuelh: Thank you very much for taking your precious time to share your lovely Hodelpa experience from your recent stay with us and the TripAdvisor community. It is an honor for us to see the result of the passion we feel for providing excellent service, we are happy to meet our staff. Alexandra Rodríguez was incredible, she was congratulated. Our joy is even more astonishing when we hear that she enjoyed the first level accommodations and the best experiences of our imperial club. Once again, thank you for her comment and for recommending our Hotel. We hope to see you soon! Sincerely, Lourdes de la rosa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is the most nicest of the city, always they tried to make changues for made all guest experience more pleasure.
I stayed whit my wife, the room assigned was big , clean and we got surprise whit Cup Cakes !!! they know we love it.
The breakfast is one on my favorite part of the day. The chef that made the eggs is so polite and always smile and the waitress too.
Danilo mora (Bellman ) take in care us whit the shuttle service, we be on time in the airport. Thanks!!
Thanks Nancy Sanchez and Pascual Ulloa for the grate hospitality. This is because we always going to choose this place in Santiago.
Read more
Date of stay: December 2019
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hoteleshodelpa, Director General at Hodelpa Gran Almirante Hotel & Casino
Responded Feb 3, 2020
Greeting Mr. Nick7676: We are so proud to read the title from your Hodelpa experience Amazing hospitality, thank you so much for sharing your lovely review with our family and the tripadvisor community. It is great to hear that you and your wife enjoyed our big and clean room, and the breakfast in Patio Don Cristobal. It was a pleasure for us to surprise you with the Cupcakes you love. We really love to read everyone you highlight, because our goal is to serve with love for making the guest experience memorable as Nancy, Pascual, Danilo, the chef Pedro and the waitress did, all of them were congratulated for their fantastic job. Once again thank for choosing us as your home away from home. ! We hope to see you soon! Warmest regards, Lourdes De La Rosa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having the worst experience in customer service ever, having to call 4 times to front desk to ask for a menu in a restaurant, which I was told during checking in that was open until 1am, no one could help me or transfer a call to the right department, hanging up on me multiple times. Going down to speak with someone in the front desk asking to speak to a Reception Manager and GIOVANNI, one of the from desk sent me to the security, with sarcasm all the time tried to fool me and disrespectfully disregard my concern. When transferred no one in the other side of the phone spoke or knowledge my call or identify himself on the phone, and I was transferred yo room service when I never ask for.
Why the lack of everything n a place which call itself a luxury spot, why offer information during check in when isn’t verified or not accurate. The representatives don’t know the day that the guest had and why the guest are not helpful at all. Me being Dominican I am embarrassed of the service of this place and if they treated me that way, how could they treat other nationalities. Shame on the actions and the way how they disrespected a simple request as to see the menu of the restaurant which was open at that time.
I work for a company which brings a lot of business everyday to this hotel, but I think is time to pass the message about how really they treat customers.
Read more
Date of stay: April 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Otros at Hodelpa Gran Almirante Hotel & Casino
Responded Apr 5, 2021
Greeting Mr. Leo W: Thank you very much for taking the time to write your review from your recent stay, we sincerely apologies for your Experience with the service while staying with us. We can assure you that we take very seriously comments like yours and we share them with all the parties involved to ensure that all our services be according to our quality standard, because our goal is to serve with love, for making the guests experience memorable in each stay. We do hope that you will give us a chance to have you again as a guest in the future. Sincerely, Lourdes De La Rosa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If I could give this place 1,000+ stars I would. I am not exaggerating when I say alllll the staff here truly care about their clients and make it their duty to treat you exceptional. All are very friendly and very attentive. The check in and out process with Erick and Shaquira was not only quick and efficient but they were very kind and patient with my family and I. I was traveling with a baby and without me having to ask they made sure to accommodate us with a crib set up in our room prior to us arriving (the sweetest surprise! and yes it was very clean) The food was amazing and Alexandra at the hotel made sure to always call our room to confirm we were doing well and weren’t in need of anything. Besides the amazing pool, the views, food and amazing attention the cherry on top was when the staff advised we could get covid tested at their site for a very fair price as well as drop us off at the airport on the day of our departure free of charge. This hotel is 5/5 and I totally recommend! Thank Alexandra, Erick, Shaquira and the entire staff ! I will definitely be back
Read more
Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa managent Hotel Gran Almirante, Director General at Hodelpa Gran Almirante Hotel & Casino
Responded Oct 6, 2021
Greeting Miss. / Mr. Gen R: Thank you so much for taking your value time to share your lovely Hodelpa Experience from your recent stay with us and the TripAdvisor community. We felt proud to read the title form your Review LOVEDDDD EVERYTHING. It is an honor for us to see the result for the passion that we feel for giving an excellent service, we are glad that you love our exceptional and very friendly staff, specially from Alexandra, Shaquira and Erick, all of them were congratulated. Our joy is even more amazing when we hear that you enjoyed the cleanliness in our room, the food and the amazing pool view. Once again thank for your review and for recommended our Hotel. We hope to see you soon! Kind regards, Lourdes De La Rosa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had to stay at hotel because of covid 19 and having to leave the DR on short notice. When our flight was canceled the hotel was made available to us and helped make a stressful situation tolerable. Excellent friendly staff great food beautiful hotel We just wish that our stay would have been under more ideal conditions.
Read more
Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Otros at Hodelpa Gran Almirante Hotel & Casino
Responded Jul 7, 2020
Greeting Mr. Daniel D: Thank you so much for taking the time to share your Hodelpa experience with us and our future visitors. It was a pleasure for our Hodelpa family to have helped you with the stressful situation on this difficult time. We are glad to hear you enjoyed the great food in our Restaurant and that you received an excellent service from our friendly staff. One again thanks for your review, we hope to see you soon! Warmest regards, Lourdes De La Rosa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Originally booked with Holdepa Centro plaza they were closed down and I didn’t know. Checked in spoke to the manager eventually, very nice person and upgraded the room. I still wasn’t happy, so I spoke with front desk to get a menu for room service. I ordered food and I expected to pay 850 dominican pesos but ended up spending 1,800 pesos because the price of their food went up and that I was told I was looking at the wrong menu. I will never stay here again, it was misleading the whole time.
Read more
Review collected with Tripadvisor’s Reputation Pro
Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Otros at Hodelpa Gran Almirante Hotel & Casino
Responded May 18, 2021
Greeting Mr. cmillo2010: Thank you very much for taking the time to write a review about your experience. We are delighted to know that you received and very nice service from our Front Desk Manager. We sincerely apologize for the inconveniences you encountered with the Room Service menu. We can assure you that we take very seriously comments like yours and we share them with all the parties involved. We do hope that you will give us a chance to have you again as a guest in the future. Sincerely Lourdes De La
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had the opportunity to stay at this hotel and I'm so grateful for the decision. The hotel is modern, spacious and so well maintained, my room was very comfortable and functional but, most of all the staff was incredibly courteous and gracious. Thank you very much to Alejandro and Starlin at the bar that welcomed me last night and thank you also to Alexandra for all the information provided! I'll definitely come back here with my wife!
Read more
Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa Hotels, Otros at Hodelpa Gran Almirante Hotel & Casino
Responded Feb 26, 2020
Greeting Mr. Joselo01: We are so glad to read your Hodelpa experience, thank for taking the time to share with us and our future visitors. It is an honor to hear that you enjoyed our comfortable room and the services from our incredibly staff, specially from Alejandro and Starlin at the bar and Alexandra the Guest Service, all of them were congratulated form their excellent job. ! Once again thank you for your amazing review, we hope to see soon! Kind regards, Lourdes De La Rosa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
True hospitality and customer service, profesional, attentive and pays attention to details. My personal experience with Front desk & Hospitality ManagerJose Orlando Martinez and he's staff. On one of my many stays at the GA hotel, I experienced severed allergies due to the air freshener they use for their rooms, after reporting my situation to Mr. Martinez he immediately provided me to another room and made sure they don't use the product in questioned, since then every time I stay at the GA they are very caution and attentive to my condition since my allergies can trigger my asthma. Taking such responsibility and to have immediate empathy to my situation is part of a great leader and CS representative. To Mr. Martinez and the Staff at the El Gran Almirante hotel, I say, thank you for caring and keep providing Excelent Customer Service!!
Read more
Date of stay: March 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:With Pool View/Near Elevator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa managent Hotel Gran Almirante, Director General at Hodelpa Gran Almirante Hotel & Casino
Responded Apr 12, 2022
Greeting Mr. Kerman Valerio: Thank you very much for your preference and for taking the time to share your lovely review with our Hodelpa family and our future visitors, we are glad to read that you enjoyed the customer service from Jose Orlando and Front Desk Staff, it is amazing to see the result for the passion we fell for the service, the safety of our guest is our priority. Once again thanks for your review and for choosing our hotel ! See you soon ! Kind Regards, Lourdes De La Rosa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve been staying monthly at this hotel for the past 10 years for business. The company I work for is quite large, and I have many coworkers whom also have been staying weekly or monthly for 10 years, if not much longer. Needless to say, we have gotten to know the workers over time, and up until recently, they’ve all been really knowledgeable, helpful and nice. Unfortunately, much has changed since my last visit (5/16, for 2 days & nights), me and my coworkers were very abruptly and rudely advised that we could no longer have guests over unless they paid for access to the hotel. Myself and many of my coworkers have family and friends who come by to have lunch or dinner with us at the hotels restaurant, a tab that we always take care of. Whatever is consumed is always paid for, as we are not looking for handouts. To pay what’s basically an “entrance fee” is despicable. You would expect this from an all inclusive resort, wherein meals and beverages (including alcohol) is covered. Were this an all inclusive, I’d be more than happy to pay for my guests entrance fee, but it is not. It seems Hodelpa Gran Almirante is trying to recoup all the money that they may have lost at the beginning of the pandemic. It’s absurd to treat your paying guests in such a way. I spoke to one of the front desk managers that I’ve known for a few years and the overall attitude I was given was “sorry, not sorry”.
Read more
Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hodelpa managent Hotel Gran Almirante, General Manager at Hodelpa Gran Almirante Hotel & Casino
Responded May 23, 2022
Greetings Mr. AMR: It is a pleasure to greet you, we hope you are doing well, thank you for taking the time to express your experience, we sincerely apologies for not exceeded your expectation on your recent stay. We can assure you that we take very seriously comments like yours and we share them with all the parties involved. The hotel has different rates, all are according of the type of room and people registered, with those rates all the guests can enjoy the breakfast buffet and all the amenities in the rooms, the guests can expend the day in our pool area, Jacuzzi, sauna, gym, 15 minutes at the Relaxation room and has 5% of discount for massages service. Our mission is to serve with love so that our guests live memorable experiences in all their stays. We do hope to have the opportunity to serve you again. Sincerely, Lourdes De La Rosa General Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There's a shuttle to pick you up, but you have to call the hotel the day before you travel so they know to wait for you. If you also need a ride back make sure you sign up the day before. They mostly take travelers back in the morning so just make sure you pick a time that isn't too close to your departure time.
Staten Island, New York13 contributions16 helpful votes
Yes they do. The drivers were both very friendly and the van en route to the airport even had a wifi hot spot, so I was able to catch up on the way to the airport.
There are more places to choose from in the Santiago de los Caballeros area.
PRICE RANGE
$156 - $205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hodelpa gran almirante hotel santiago, hodelpa gran almirante hotel and casino, gran almirante
LOCATION
CaribbeanDominican RepublicSantiago ProvinceSantiago de los Caballeros
NUMBER OF ROOMS
152
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
