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The Black Swan Hotel

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Traveler (352)
Room & Suite (57)
Dining (51)
Overview
Market Place, Helmsley YO62 5BJ England See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
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Rooms
Sep 30Oct 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,896)
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1,893 results
Traveler rating
1,056
473
209
109
46
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Time of year
LanguageEnglish
1,056
473
209
109
46
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1 - 5 of 1,893 reviews
Reviewed today via mobile

Just called in for a quick drink whilst in Helmsley last week. Have never been before so just wanted to have a look to be honest. Barman was extremely pleasant and were very surprised how inexpensive the bar prices were! And it was the best...More

Thank Hudds71
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded today

Dear Hudds71 - thank you very much for taking the time to post a review about your recent visit to our Cygnet Bar. I'm so pleased to hear you enjoyed our Guinness and hospitality. Our doors are always open to non residents to enjoy our...More

Reviewed yesterday

This place is great – if you love dogs. We stayed for one night on their Just the Tonic deal. Our room was at the back of the hotel, and I assume was maybe less desirable than the others due to the price we paid....More

Thank City_FolkTravelBugs
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded today

Thank you for your review, I'm pleased to hear you found the food in our Gallery restaurant to be superb and enjoyed our bar and lounges. In particular, thank you for your comments about the excellent service our teams provided, they work incredibly hard to...More

Reviewed 2 days ago

My husband and I stayed for a night at the end of April and overall it was a very disappointing experience. We have returned regularly to the Black Swan over the years and had always enjoyed it very much. However as other reviewers have said...More

Thank teesdalewanderer
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded today

As we had the opportunity to discuss your stay with us in person I don't feel there is much more that I can add, other than to reiterate how sorry I am that your stay didn't live up to your expectations. As I'm sure you...More

Reviewed 2 days ago

2 night break in an excellently run hotel in the Market Square. Have already recommended to friends. Staff were very pleasant and efficient. Breakfast was cooked to perfection with a good selection,. Overall value for money superb

Review collected in partnership with this hotel
Thank rwebb440182
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded today

What a wonderful review, thank you so much for taking the time to post it. A particularly big thank you for recommending us to your friends, we look forward to welcoming them and of course yourselves back soon

Reviewed 4 days ago

Stopped here for two nights after completing the Great North Run. From the moment I arrived to the moment I checked out I was met with exemplary service from all hotel staff. I stayed in room 28, to the rear of the hotel.It was extremely...More

Review collected in partnership with this hotel
Thank slimm697616
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded today

I'm thrilled to hear you had such a great stay with us, particularly after all the exertions of the Great North Run! Thank you so much for all your lovely comments and for your time in writing your review. We look forward to welcoming you...More

View more reviews
About
Description
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with ...More classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Pool
Beachfront
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
45
Price range
$139 - $355 (Based on Average Rates for a Standard Room)
Also Known As
Black Swan Helmsley
,
Black Swan Hotel
,
The Black Swan Hotel Helmsley, England
Location
United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
45
Price range
$139 - $355 (Based on Average Rates for a Standard Room)
Also Known As
Black Swan Helmsley
,
Black Swan Hotel
,
The Black Swan Hotel Helmsley, England
Location
United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Photos
Traveler (352)
Room & Suite (57)
Dining (51)
Pool & Beach (1)
Business Center & Event Rooms (1)
Nearby
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Nearby AttractionsSee all 21 attractions in Helmsley
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Questions & Answers
Ask a question
Patricia D
May 13, 2018|
AnswerShow all 7 answers
Response from Lis_Rickelton | Property representative |
Hello Patricia, sorry for the late response but I've only just seen your query. We are extremely dog friendly and dogs are welcome in all areas of the hotel except the tearoom and restaurant. You can dine in our bar or... More
0
Votes
Claire B
October 11, 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
Room Tips
"Feature rooms are the nicest if you can cope with the staircases and narrow or low passages"
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"Don't pay top rate, it's not worth it"
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"Wait with your booking until the owner decides to invest in decent showers and mattresses"
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"Most Feature rooms overlook square. Classic rooms overlooking garden would be quiet"
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