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Alegria Caprici Verd

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Traveler (901)
Room & Suite (223)
Dining (181)

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About

#12 of 22 hotels in Santa Susanna
Location
4.1
Cleanliness
4.2
Service
3.9
Value
3.9
GreenLeaders Platinum level
Welcome to ALEGRIA Caprici Verd, your Santa Susanna “home away from home.” ALEGRIA Caprici Verd aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. Rooms at ALEGRIA Caprici Verd provide a flat screen TV, a refrigerator, and air conditioning, and guests can stay connected with free wifi. You can also enjoy a pool and breakfast while staying at ALEGRIA Caprici Verd Hotel. Need a place to park? Parking (€) is available at ALEGRIA Caprici Verd. When you’re ready to try some local flavor, be sure to check out La Pergola, which is known for serving up tasty burritos, which is popular with locals and out-of-towners alike. Plus, during your trip, don't forget to check out Masia Can Rates (0.7 mi), a popular attraction that is within walking distance of ALEGRIA Caprici Verd. ALEGRIA Caprici Verd puts the best of Santa Susanna at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Paid private parking on-site
Free internet
Pool
Bar / lounge
Game room
Billiards
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Baggage storage
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, French, Spanish, Catalan and 1 more
3.5
3.5 of 5 bubbles1,072 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Alegria Caprici Verd hotel is celebrated for its pristine cleanliness and advantageous location close to the beach. While guests appreciate the hotel's modern atmosphere and spaciousness, opinions on value and service are split; affordable rates are offset by critiques of drink policies and occasional service lapses. The amenities, including pools and entertainment, receive praise, though calls for greater food variety and improved lift service are noted. Room assessments vary, with cleanliness and size highlighted positively, but some dissatisfaction with outdated furnishings and limited amenities.
Location
Convenient
Atmosphere
Inviting
Rooms
Basic
Value
Affordable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Paul C wrote a review Jan 2024
2 contributions1 helpful vote
This was our 2nd and last stay at this hotel, we went before lock down and had a nice time, but this time I think there food standards have dropped so much that we ended up eating out most the time, even though we had no paid for half board. Breakfast was so bad and tasteless we didn’t bother after the first day. Rooms are dated and we had water dripping from aircon unit in bathroom with all black mound around it. Don’t expect to have fun in the pool either, as they do not allow and type of blow up lilos ect and no ball games of any type. Location is the best thing about the hotel, so we are trying the hotel next door this year as it gets much better reviews.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Becca Price wrote a review Jan 2024
North Wales, United Kingdom4 contributions1 helpful vote
I’m loathe to admit that I should have written this review immediately after my husband and I’s trip here in June 2022. I’m not one to write reviews normally but this one deserves a full blasting. I’m not surprised to see that the reviews already written reflect our own experience 18 months ago. The hotel staff were not remotely interested in helping at any point. I wanted to surprise my husband for his birthday while we were there with a basic bottle of fizz in the room. I went to the front desk and waited to be seen. Sadly for me, a large group of American check in’s had arrived and I was told to come back, despite me arriving before them all (I stood waiting for 15 minutes waiting to be acknowledged by the foyer staff) and they could see that as well, rude! I’m amazed the drinks rule still applies - my husband and I were two of maybe 30 guests at the time of our visit and we were clearly alone and were not plying off drinks to non all inclusive revellers, yet I couldn’t even take my husband a beer or Coke, as the hotel was only allowing one drink at a time (ludicrous). I’ll agree with the other reviews - food lukewarm at best; beach was rubbish as felt like walking on grit and we ended up eating out most days to get away from the hotel. We were glad to check out! Shocking place, don’t waste your money and look elsewhere!
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Suz wrote a review Nov 2023
Walsall, United Kingdom2 contributions
This hotel is a disgrace. The English language is really lacking I have been all over the world and never had language barrier. My daughter stayed at another hotel. Met us as we had paid half board to eat at restaurant. I paid for her but with 3 mins we had not even sat down. She was feeling ill. I went to the restaurant manager on the door showed my receipt and asked for refund. To my understanding and trust I put my card through machine for refund when I came home the stupid person had only charged me again I have complained re customer services from UK and sent both receipts same day minutes from each receipt. The stupid manager called Pablo has stil not refunded my money. I am so angry but will pursue. It's the the money it's the principal. Will never go there againnnn
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Too far from the action have to walk about 40 mns for this
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kofi owusu wrote a review Oct 2023
2 contributions
+1
Good evening, All. This hotel is NOT 3*, IS 2*. We was here in October 23rd. People not, poorly customer service, poorly communication, NOT looking to help, And hotel is not cleaned, You have to paid for even water, to drink water. Simple water 💦. All food is not nice, cold food 🍲, very disappointed. Me and my family very well disappointed. Thanks.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: So disappointed
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DebGrays wrote a review Oct 2023
South Ockendon, United Kingdom47 contributions24 helpful votes
+1
Nice hotel. The room was spacious and very clean. The bed was a firm mattress which suits me and the shower was quite powerful. I was really pleased to have a a view of the sea from from my balcony. So all good. I was booked half board, food was plentiful and quite varied. But I did learn to get down to breakfast & dinner about 30 minutes after the restaurant opened to be sure that the food was hot. Salad bar was great and varied, tge choices of bread at breakfast was amazing…..disappointed that they don’t do breakfast omelettes, but that’s a small thing and the selection of fruit & desserts was always good. The staff were great and very friendly/polite. The reception staff were really helpful especially when I was having trouble getting through to the company that was transferring me back to the airport and trying to get my pick up time. Reception also booked my tour to Montserrat…..a trip I highly recommend, it’s absolutely stunning. The bar staff were cheerful and accommodating, cleaning staff were also lovely and did a great job with the rooms. The animation team were lively, friendly & happy all the time and were great with the kids. There was some evening entertainment, a pair of singers, a dance troupe & a DJ, but being the end of season it was intermittent. The location to the the tourist office & train station is a real plus. Would recommend the train to Barcelona, the tourist office staff were really helpful. There is also an excursions office opposite the tourist office, where other trips can be booked. The hotel had fewer English people than I expected and at tge start of my stay it seemed like a holiday hotel spot All in all it was an enjoyable 10 night stay. My only real complaint is that the chairs in the restaurant, the outside and inside bar area are just so uncomfortable!!
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Date of stay: October 2023Trip type: Traveled solo
Room Tip: Take Train to Barcelona they run every 30 mins every day till late Recommend excursion to...
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AJ wrote a review Oct 2023
Bradford, United Kingdom67 contributions8 helpful votes
+1
I was nervous initially due to the bad reviews but there was no need the hotel and staff were fantastic. Reception - Very nice and accommodating. Agatha and the rest of the team were amazing they were helpful also Agatha is friendly and professional she is a very empathetic person always there for support. Bar - The bar staff were down to earth they were easy to talk to and attentive even in busy periods. I personally found some visitors at the hotel to be rude because they were drunk and some rude in general they did not treat the staff nicely however the staff were very friendly professional and calm. Entertainment team - They were very good the live music karaoke was very good DJ was element was good as was the rest of the activities. Mini arcade area - Good for childrens entertainment but costs to use the arcade. Popcorn machine - This is available €1.50 per box. Gym - i have been advised there is a gym but personally not used it. Luggage area - There is a luggage area but you can weigh your luggage but it is. Charge of €2. Pools - There are 2 pools and 1 Whirlpool. Kitchen - Staff were friendly some were ok however this is probably because not all staff were able to speak english fluently. Personally i wish my spanish was good, i need to try harder too as it helps so started learning phrases. Cleaning staff - They were all fantastic the rooms were cleaned everyday always on the ball. Polite Requests Food - All food to be labelled so we may clearly see what food is suitable for vegetarians also to state a V for vegetarian sign. Food placement - Vegetarian food placed in a separate section away from foods containing meat. For example general meals and cooked breakfast like the eggs placed away from bacon and sausages. Salads - All vegetarian salads to be placed separately from the salads that contain meat and clearly labelled with the vegetarian V sign. French fries - I noticed the french fries were always placed in the middle of meat products please place next to vegetarian foods. Halal food - It would be nice if the hotel catered for halal food such as halal roast chicken, halal chicken nuggets, halal chicken sausages, halal chicken or beef burgers, donner kebabs (the food must also be prepared separately from non halal food). All inclusive - it would be nice if the all inclusive meals were served near the pool area. Crisps- crisps to be added to the all inclusive menu. Visitors with health conditions - Provide clear notices and guidance for people with health conditions for example diabetics etc may need snacks or food on a evening when restaurant is closed so for all inclusive visitors should be allowed to make a sandwich, take fruit to there room during the evening meal or during lunchtime as they may require food at times otherwise they could be very seriously ill or taken to hospital. Luckily the staff member in the dining room was very accommodating so i did not have any issues though maybe useful to advertise or staff inform new visitors. Smokers - Although there is a no smoking policy in the room i would humbly request that visitors are not allowed to smoke on the balcony as this is a family hotel and children would inhale smoke also other visitors who do no smoke or have health conditions cannot inhale smoke making it possibly dangerous to their health for example people who suffers from asthma. Also if people smoke on the balcony the smoke enters the bedroom anyway so it defeats the object stating no smoking in the bedroom. If they wish to smoke they can happily smoke in the outdoor specific smoking designated areas like the entertainment area. Unfortunately i had to endure this during my stay and was regularly coughing in my room and was forced to go in other areas of the hotel. Family hotel - This is a family hotel so therefore would humbly request specific outdoor smoking areas only. Wifi - The WiFi signal on the 5th floor is poor. The wifi is good in reception and some parts of the sitting area where the bar is located and games room. Local markets- Tuesday market outside hotel 9am till 2pm and Sunday market near Carrefour supermarket. Train station/Train ticket office - Both are outside the hotel. ATMs - Are placed all over the promenade. Shops & Restaurants - Alot on the promenade, clithes shops souvenirs, Mexican, Tapas, Pizza, ice cream, bars etc Halal takeaways- They are further down the promenade good 15-20 minute walk. (Istanbul grill house, Turkish grill. They serve food such as donner kebab burgers etc. Beech is opposite the hotel. I would return to the hotel due to the staff being so good and very hardworking.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jackie w wrote a review Oct 2023
Limerick, Ireland2 contributions1 helpful vote
Stayed here with friends for a girls trip. Upon arrival we realized we had chose the wrong hotel as it seemed the hotel catered more towards families with young kids and older people. But that was our mistake. Food is average at best but you would always find something suitable to eat. Was too cold to use the outdoor pool so we decided to try the indoor pool and was disappointed when we realized it was colder than the one outside. We then asked to use the sauna and were told we had to pay to 10 euro each open it, which we found ridiculous as we had payed for all inclusive so we thought this would be included. On a positive note the staff were superb and could not be faulted. Rooms were cleaned minutes after we left and all the staff were really helpful and approachable. The highlight of the trip was the lovely bar staff. Always super fun and in a good mood. Didn’t get all their names but Yasmina and George were a real treat. Would not stay again but I think it just did not suit our group. Would be perfect for families/older people.
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded Oct 18, 2023
Dear Frank, Thank you for taking the time to write your review on Tripadvisor. We are pleased to hear that you enjoyed your stay and that the staff and location met your expectations. This type of feedback is very important to us and motivates us to continue improving to provide the best possible service to our guests. On the other hand, we are sorry to hear about the problems that you have experienced. We will work on it. Thank you again and we hope to welcome you back to Alegria Caprici Verd soon. Reception team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Barbara B wrote a review Oct 2023
Southend-on-Sea, United Kingdom3 contributions1 helpful vote
Booked half board in a premium room so were looking forward to an enjoyable experience. Our first impressions were good and our room was a good size and clean and the staff were very polite.....things went downhill when we went down to dinner.....the food was lukewarm and uninspiring and my husbands pizza was cold and burnt black on the base....the only positive were the desserts and fresh fruit. Breakfast the following morning was equally bad....a cooked breakfast that was undercooked and lukewarm and a 10 minute queue to get a coffee....my husband was ill after this breakfast. We ended up spending 100s of extra euros eating out to ensure a pleasant eating experience however we did have to endure the last few days as we couldn't afford to keep eating out twice a day. The beds in the premium rooms were rock hard and I couldn't wait to get home to my comfy bed. I wouldn't recommend this hotel and it certainly falls short of it 4 star superior rating....3 star at best
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded Oct 18, 2023
Dear Barbara B, Thank you very much for your review and we regret that we have not been able to meet your expectations during your recent visit and to now find out about other disappointment during your recent stay with us. Your comments are taken very seriously and will be actioned to avoid any future recurrence. If you wish to give us another opportunity we will be delighted to welcome you back to ALEGRIA CAPRICI VERD. Kind Regards. Reception Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Beverley L wrote a review Oct 2023
2 contributions2 helpful votes
This is a lovely hotel which is very central for beach, market , shops , tram The pool area are bar lovely with ample sunbeds. The staff are friendly and helpful and speak a multitude of languages fluently. The food in dining room is excellent. We were all inclusive and we didn’t have a bad meal and there was loads of choice. The rooms are large , clean and airy . The towels and bed linen are tired and weary a bit thin but are clean and changed frequently Balcony furniture is unattractive and uncomfortable but all rooms have balconies with views of either the pool, sea or mountains BUT we won’t be returning! Mainly because of the really busy / noisy dining room which is a huge canteen. No dress code or finesse . The acoustics are terrible. On top of this the hotel runs conferences which mean that at any time in excess of 150 very noisy ( and one occasion very rude) guests arrive and scramble for food at the buffet. As I said the food itself is excellent but if you prefer a quieter more elegant dining experience don’t come here!
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Dining Room very noisy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded Oct 19, 2023
Dear 857beverleyl, Thank you very much for taking the time to share your recent experience at Tripadvisor, as it is of great help to us to improve our service. For us it is very important to receive comments like yours since they motivate us to continue improving day by day to make your stay as close to perfection as possible. We sincerely hope to have the opportunity to welcome you again very soon! Sincerely yours, Reception team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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84melc wrote a review Oct 2023
2 contributions1 helpful vote
The worst hotel and bar staff you could ever decide to stay at, in Spain! All of the negative reviews on here are 100% correct. As for informing management - they are not at all bothered - no need for this hotel to reply to this review, as you didn’t do anything during our stay! The only staff that made the week just about bearable, were two lady receptionists, Ricardo in the Restaurant, two lady chefs and Housekeeping. Housekeeping were the only department that couldn’t do enough for you and smiled everyday. I’d say at least 90% of staff did not speak any English either. The ONE rule drink per person is real. If you wanted to have two or 3 very small bottles of water ie a large glass - you were told to drink it at the bar or sit down and come back to the bar! No ordering two drinks if you are in a couple. DO NOT stay all inclusive - the food choices are shocking. Each serving was appalling, no taste, meat was unable to be cut - tough as old boots! Soup was basically hot water and a stock cube. Breakfasts diabolical and every drink that you queued for and requested for lunch/dinner, even water you had to queue for a long time and they were all marked off via a tally chart by the staff. Water had to be collected by the staff from a different area and you’d have to wait for them to bring it to you at the bar. You couldn’t have a bottle of still or sparkling at the same time! Bar staff - the worst service imaginable! Yes the beard bar man was apparently the Manager!?! Look at the reviews on him - they go back years and he’s still behaving the same way. He could be heard at one point trying to say “The English, just come here always want to be all inclusive, drink and never speak Spanish!” The hotel is not a bit bothered at all…. Yes, it’s cheap and there’s a very good reason - you do not get value for money - unless you just pay for the room, but they are very old, tired and worn. Sun beds are uncomfortable and do not lay flat. The pool was freezing - which I don’t mind. Absoluely zero nightlife or entertainment other than Bingo twice a day and the same music played so loud and then at 23:20-23.40 it stopped! Positives - Santa Susanna is a lovely resort and the weather is beautiful. The train station is handy, with regular services and rather quiet too. Powerful hot showers in the rooms. No kettles in the rooms unless you paid for premium - still old rooms, but with a travel kettle only and a possible sea view/side sea view. Just stay elsewhere or if you want cheap - just do accommodation and don’t eat or drink here! Also, the beach is a small shingle one, not sand and it’s easy to access, but please be careful of the beach sea as 100’s of jelly fish and lots of people had been stung. There are many other lovely hotels next door and along the road, as many of us went in to view and chat to a few of their guests and this is when you realised the Alegria Capric Verd is exceptionally poor and should only be a 2-3 star based on food, bad service, lack of amentities and entertainment. You could overlook maybe some of these if they were simply polite and smiled. Being a valued guest within their hotel, is not on their priority list sadly! Never again. It’s so worth paying the extra £500 to stay elsewhere, receive great service and be greeted by a smile - split this over the 7 or 14 days looking I should have stayed elsewhere! This was a huge disappointment and I was genuinely saddened by how it was :( Please, please ensure your staff are smiling, remind them, they are working within the hospitality sector, they are meant to laugh and smile, be friendly, courteous and helpful to their guests!
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Date of stay: September 2023
Value
Location
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded Oct 10, 2023
Dear 84melc, Thank you very much for your review and we regret that we have not been able to meet your expectations during your recent visit and to now find out about other disappointment during your recent stay with us. I would like to assure you that we value all your comments. The voice of our guests is the most powerful tool we have for identifying our opportunity areas and be able to foster a culture of continuous improvement. We really appreciate the time you have invested in your feedback; comments like yours will help us to be a better Hotel. If you wish to give us another opportunity we will be delighted to welcome you back to ALEGRIA CAPRICI VERD. Kind Regards. Reception Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$70 - $126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caprici verd santa susana
LOCATION
SpainCataloniaProvince of BarcelonaSanta Susanna
NUMBER OF ROOMS
266
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ALEGRIA CAPRICI VERD $78 ($̶9̶4̶) - Updated 2024 Prices & Hotel Reviews - Santa Susanna, Spain

Frequently Asked Questions about Alegria Caprici Verd
Which popular attractions are close to Alegria Caprici Verd?
Nearby attractions include Playa Aquapark (0.5 miles), Masia Can Rates (0.7 miles), and Playas de Santa Susanna (0.7 miles).
What are some of the property amenities at Alegria Caprici Verd?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Alegria Caprici Verd?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Alegria Caprici Verd?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Alegria Caprici Verd?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Alegria Caprici Verd?
Conveniently located restaurants include The Drunken Duck, Bali Restaurant, and Maui Beach Club.
Are there opportunities to exercise at Alegria Caprici Verd?
Yes, guests have access to a pool during their stay.
Is Alegria Caprici Verd located near the city center?
Yes, it is 0.7 miles away from the center of Santa Susanna.
Are pets allowed at Alegria Caprici Verd?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Alegria Caprici Verd offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Alegria Caprici Verd?
The staff speaks multiple languages, including English, Spanish, French, German, and Catalan.