Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Quiet
Languages Spoken
English, French, Spanish, Catalan and 1 more
Property amenities
Paid private parking on-site
Free internet
Pool
Bar / lounge
Game room
Billiards
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Baggage storage
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Location
Avda del Mar 3, 08398 Santa Susanna Spain
Name/address in local language
Alegria Caprici Verd
1,107 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Visited this hotel for 5 nights and there were some good and bad points for me. The bad was the food, it was not very nice. There was limited choice and the things that they did have were not something that I’d enjoy eating. The only food available was at the restaurant area, no snacks at the pool bar accept ice cream and crisps that you need to pay for even if all inclusive. I have a fussy child and he really struggled to eat, nothing for children. I was half board and when I asked about upgrading to all inclusive it was going to be €44 each day for me and my son. Breakfast was ok and we enjoyed this meal the compared to on an evening. So glad we didn’t go all inclusive as it would have been a waste of money. The waiter at our evening meal brought my son a bottle of apple juice and broke the glass neck when opening it and expected him to still drink it when there was glass shards. The entertainment was very poor, the two entertainers that we saw tried to make it fun but they just wasn’t an up beat energetic vibe. It is very relaxed if that’s the type of holiday you’re after. The hotel was a little dated but that wasn’t as issue for me, it was clean. The good was the location as it was approximately 35 minutes drive in a private transfer from Girona airport. The beds were so comfortable and it’s the best sleep I’ve had on holiday. You are a short walk from the stoney beach, you need to use the subway to get under the train line. There is a little land train that takes you on a trip around the area which was only €9 for me and my son and lasted around 50 minutes. Pool towels and a kettle can be hired for €10 deposit but they do not give you cups. Approximately 15-20 minutes away there is a Lidl and a shopping centre that has a larger supermarket and a huge shop downstairs that sells everything it was amazing! Burger King and McDonald’s are approximately 20 minutes walk away (we didn’t go, just saw them) there is a variety of shops, restaurants and bars the further you walk up the better if you want something more lively. The drunken duck was 15-20 minutes walk and sold nice English food and drinks, they put the football on for us. Also there’s a little park that has trampolines, bouncy castles etc which is approximately 20 minutes walk away and that was great for children. Oops the little outdoor snack bar was amazing value and sold crepes, ice cream, burgers, hot dogs, only 10 minutes away. Plenty of hotels, campsites, places to rest and shop local. The train line was not an issue when you closed the balcony door you could hardly hear it. We were above bar area and that wasn’t an issue either as around 11ish all went quieter. Overall I enjoyed the stay but would not return, I’d consider staying further up nearer where it was lively. My dad enjoyed his stay and it was very flat so good for people with mobility needs. I am not sure how they would access the beach though as the subway we used was down a flight of stairs and back up at the other side.
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Date of stay: October 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded Oct 25, 2024
Thank you for sharing your experience with us. We're sorry to hear that the food variety and options for children did not meet your expectations; we're taking note to improve. We also apologize for the incident with the drink at dinner, and we'll reinforce safety measures around these details. We're glad you enjoyed the comfort of the beds and our convenient location near the beach and local attractions. Your feedback is valuable, as it helps us create better experiences for future guests. Thank you again! Best regards, Reception Team Caprici Verd by AlegrÃa"
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Hotel was lovely pools are great and the small jacuzzi style pool was lovely to cool down in the hot weather. Food was great compared to previous experience of all inclusive. Cava with breakfast! Lots of choice lovely salads and desserts. Very mixed nationalities so the children didn’t find any friends. Staff were great and worked their socks off. Beach was really close and was beautiful, lots of gifts shops and high end shops. Market day on the Tuesday was great could barter for prices . Accessed showers and luggage storage on last day which was fabulous. Lots of entertainment for kids and adults throughout the day. No issues with people overdoing the all inclusive.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded Sep 20, 2024
Thank you for sharing your fantastic feedback! We’re delighted to hear that you and your family enjoyed your stay with us, especially the pools, the diverse food options, and the cava at breakfast! It’s wonderful to know that you appreciated the proximity to the beach and local shops, as well as the entertainment we offer. We’re also glad that you found the staff to be hardworking and accommodating. Thank you for your insights, and we hope to welcome you and your family back for another memorable holiday! Best regards, Reception Team, Caprici Verd by Alegria
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There is room for improvement without a doubt. It is not possible that those and guests of the hotel must also pay parking for the entire stay. But especially at the tables of the restaurant who like me, had a Half Inn in the evening had to pay for drinks, bottled water at 2.80 € But are we serious? Not to mention the stained plates and opaque glasses. The food was not bad passable, the pasta to be discarded a priori for an Italian like me. The good desserts though!!! Rooms need more cleaning, no doubt. The most beautiful thing is the location of the hotel, located on the main street of Santa Susanna where there are restaurants and bars ..... but also the beaches in front. There is all free beach but at 7 € per piece you can rent umbrella and sunbeds. Please don't do the boat excursion where you can see the seabed, and a crazy gobble and cost. Underneath there are three glasses no big deal. Then the boat stops you in other places and leaves you there ...... and then pick you up after hours 🙄 Attraction zero just . What about it? Work hard to improve
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked this short break as a surprise for my partners birthday. I emailed the hotel ahead to see if they could arrange anything for the room as a birthday surprise for our arrival for him. Fantastic service, when we arrived and opened the door to our room there was a gorgeous chocolate birthday cake and a bottle of bubbly on ice waiting for us...wow! We were even able to check into our room earlier than advertised as well, which was great as we had an early arrival flight.
Check in was smooth and a lovely friendly lady on the reception desk, very helpful and advised us of everything we needed to know for our stay. I had chosen all inclusive which was great! I honestly don't know why people on here are moaning we thought it was brilliant value for money. Lots of choices, some unusual foods that we wouldn't normally have eaten, like sea food and paellas but we never went without finding something that we liked or trying new things. The desserts were amazing! So much choice, I made sure I left room to try out all the different desserts they had :) One the great things was that the drinks were full size drinks in full size glasses/cups, 'proper pints' as my partner would say! We have been on all inclusive before and you get flimsy plastic/paper half cups, but not here we loved it.
All the bar staff were great, friendly, chatty to us (again don't know why people have any reason to complain) One of the bar team members that we got chatting too even introduced us to one of his 'special cocktails' that he made. No problem at all with getting drinks for me and my partner at the same time (he was over by the pool) and I went to the bar or visa versa. We joined in with some of the day time pool activities with the entertainment team, aqua aerobics, darts and a bit of bingo all were great fun, especially bingo after a couple of drinks :)
We had an amazing room (probably the best room in the hotel) room 326. It had a big wrap around balcony area with panoramic views across to sea where we could watch the sunset and sunrise, and also views over the swimming pool and bar area. Lovely and clean, spacious and modern.
Location was also great, you can easily stroll a long to the local town area, shops, bars and restaurants along the way to look around, we found a lovely beach bar called Maui Beach Bar, about 10 mins away and had cocktails over looking the sea in the sun.
We couldn't have asked for more from this hotel, thank you we had such a lovely time, and lots of happy memories made.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded Oct 3, 2023
Dear Elexxx1984, Thank you very much for choosing us as your address in Santa Susanna and for sharing your fantastic feedback on TripAdvisor. It's a pleasure to read these lovely impressions which help us to improve every day and encourage us to continue working with passion to offer our customers the most exclusive experience. All my colleagues and me at own hotel we would love to welcome you back again in the not too distant future! Best regards, Reception
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We were at the hotel for two weeks in September 2024. The only thing we didn't like very much was the weather, it rained a lot. And the hotel is excellent. From any hotel window, every room can see the sea! The staff are friendly, responsive, especially on the reception. The room was cleaned very well, the towels were changed daily and, at our request, the sheets were changed three or four times. Three elevators is enough for six floors, always working. The food was good, a lot of fruit, vegetables, every day three kinds of fish, chicken, meat. Three working for breakfast Coffee/tea machines . Unfortunately, we do not speak Spanish or English, so we have not participated in various vacation programs. But every night we saw a lot of campers at the hotel to beautiful live music.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pool area and reception are quite nice and kept clean however the bedrooms do need updating. We booked two rooms as a family of five and stayed on a half board basis for 10 days towards the end of July 2022.
The food isn’t good, very repetitive and unappetising served at a Luke warm temperature. We also found the staff in the restaurant quite rude at times. We were so glad we hadn’t gone all inclusive. On talking to other guests who were AI they mentioned that there is some ridiculous rules when ordering drinks from the bar. There is no food served at the pool bar (except olives and fries) no ice creams available and the drink selection is poor. After having two dinners, We opted to eat out in the evening for the duration of our stay.
This hotel allows dogs to stay, this is a major issue for me. I was unaware of this when I was booking and most definitely wouldn’t have booked it had I known. Don’t get me wrong I love dogs but We were woken up on four days with constant barking from very early morning, and nothing was done about it. I would also question having dogs in the rooms as we found room cleaning was basic at most.
The animation team are good, particular shout out to Marina who got my children involved and made them aware of all the activities. There were some great activities by the pool during the day however The night entertainment wasn’t good at all, having previously stayed at the Indaloo park, this hotel didn’t compare for evening entertainment .
All in all the hotel isn’t a bad place but I don’t feel it’s worthy of four stars or the price we paid. There are issues that need addressing. I most definitely wouldn’t recommend to opt for all inclusive and would even hesitate for half board.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip:Â Avoid all inclusive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded Jul 21, 2023
Dear Mart 1878, Thank you for sharing your comments on TripAdvisor following your stay in ALEGRIA CAPRICI VERD. It’s a pleasure to read your comments about our staff and please be assured that they have been shared with the team. Thank you very much for your review and we regret that we have not been able to meet your expectations during your recent visit and to now find out about other disappointment during your recent stay with us. Your comments are taken very seriously and will be actioned to avoid any future recurrence. Attention to detail is our passion! I look forward to welcoming you back soon for more memorable moments. Yours sincerely. Recepción
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Honest review travelling as a family of 7 adults 1 teen and an 18 month old . Great hotel location quite end of the strip but lovely evening walks along very accessible. Hotel rooms were clean and very spacious we had rooms 115 116 and 117 the extra balcony space was fantastic with a toddler all inclusive was fine does get repetitive as most all inclusives but always found something to eat only found 2 rude members of bar staff everyone eles was super friendly and pleasant. Just a few negative points firstly the tile work round the pool area is broken and loose could do with renewal and mabe made non slip secondly there is no safe areas for a toddler to play maybe a small fenced off area with some soft play toys would be useful and lastly and the biggest one for me while being all inclusive I have never stayed somewhere where you can not get snacks from the pool bar at selected times and have to come away from the pool and go to the restaurant the whole point of a snack bar in my opinion is to be able to stay at the pool and grab a bite to eat also no icecream or lolly ices where available at anytime from the bar on all inclusive even if you offered the choice of 1 or 2 ice-creams on the all inclusive. But these are just my opinion and besides this we had a fantastic holiday and would recommend and return to this hotel thanks for a great holiday your team works very hard
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded Sep 20, 2024
Thank you for sharing your honest review. We are glad to hear that you enjoyed the location, spacious rooms, and the friendliness of our staff. Your feedback about the pool area and toddler play space is very valuable, and we will certainly take it into consideration for future improvements. We apologize for the inconvenience regarding snack availability at the pool bar and the lack of ice cream options. We appreciate your suggestions, as they help us enhance our services. We're thrilled that, overall, you had a fantastic holiday and would recommend our hotel. Thank you for recognizing the hard work of our team! Best regards, Reception Team, Caprici Verd by Alegria
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Hotel lovely, a stone throw away from the beach & rail stop- you can't hear the trains with your patio doors closed, entertainment staff where fabulous, a free game of bingo (bingo, bingo,bingo) is a must,- everyday at 3.30, the rooms are lovely with plenty of room to move around in, we found the bar expensive with plenty to choose from. The only downfall of this hotel is we never had a hot meal during our stay, breakfast was on display at 7.20am,- the restaurant opens at 8am & not much to choose from for meals, this needs addressing, apart from that I would go again. If the food was better I'd definitely give 5 stars
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Â Go all inclusive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded May 3, 2024
Good afternoon, Many thanks for posting your comment regarding your recent experience at ALEGRIA CAPRICI VERD. For us, it is very important that each and every one of our clients enjoy our services to the maximum and I am glad to know that you did it. Please rest assured that all of your comments are of great value to us. We hope to see you again soon! Best regards, HOTEL ALEGRIA CAPRICI VERD
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A very busy hotel but we enjoyed being there. We were AI and the food was very good - buffet style. The only restaurant was, however, very crowded at meal times. Rooms were fine and were kept very clean with daily room service. One major fault for us and no doubt many others were the dire shortage of sun parasols. There were only 12 for the entire pool area and several were falling apart as seen in my photos. Unsurprisingly, guests were anxious to sit in the shade and there was quite a rush to get these in the morning. The hotel tried to be strict about guests reserving sun beds but helped no one by being very vague about when the pool opened in the morning. Strictly it was 10am but it could vary to as early as 8:45am if no staff were around to monitor things. I think the hotel needs to invest in many many more sun shades, especially as there were lots of young families staying. The room safes were extortionately expensive at €25 per week plus a €10 deposit.
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HOTEL CAPRICI VERD HOTEL CAPRICI VERD, Atención al cliente/recepción at Alegria Caprici Verd
Responded Sep 20, 2024
Thank you for taking the time to share your thoughts. We’re glad to hear that you enjoyed your stay and found the food good, although we apologize for the crowding in the restaurant during meal times. We appreciate your feedback regarding the sun parasols; we understand how important shade is, especially for families. We will certainly consider your suggestion to invest in more sun shades to enhance our guests' experience. We also apologize for the confusion regarding pool opening times and the cost of room safes. Your comments are valuable as we strive to improve our services. Thank you again for your insights, and we hope to welcome you back in the future. Best regards, Reception Team, Caprici Verd by Alegria
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The surroundings are ok. 
The food is repetitive and appeals for the UK people only. 
The rooms are very small and outdated there are no coffee/tea and electric kettle in the room. Also the commendations for power outlet are terrible. There are only two by the balcony. 
And the wifi in the rooms are not working at all, so beware that you have to you use your own internet. 

 And beware of your things.
The housekeeping threw out my products - two of my expensive body lotion and my shaving gear. Mistake can happened. But they didn’t want to help me at all. The hotel staff were not willing to help or offer me some kind of compensation.

 So I don’t recommend this hotel for no one.

Spend your time and money somewhere else in Spain.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PABLO AUMESQUET, Director General at Alegria Caprici Verd
Responded Jul 18, 2023
Thank you very much for your review, we truly appreciate your feedback. Your comments are taken very seriously. We investigated the incident and the cleaning staff said they had not found the body lotion. I sincerely apologize on behalf of my colleagues. I hope that you will be able to look at your experience as an isolated incident. I remain at your entire disposal and hope you give us the chance to welcome you again and recover your trust Yours sincerely PABLO AUMESQUET Hotel Manager
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There are more places to choose from in the Santa Susanna area.
PRICE RANGE
$67 - $123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caprici verd santa susana
LOCATION
SpainCataloniaProvince of BarcelonaSanta Susanna
NUMBER OF ROOMS
266
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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