Hotel actually not that bad, staff nice enough. Food is sufficient obviously not gourmet dining but it isn’t going to be is it. Air conditioning is none existent though which is a huge fail because sleeping of an evening is very unpleasant. Very outdated unit from probably the 70s when hotel was built - blows out zero cold air but just makes a very loud noise as if it is working this lets the hotel down massively needs some money spending on the air con system.
Where do you start, rooms basic, shoved 3 bed into a double room leaving us all cramped no quality sleep on these mattresses, complained said they were fully booked, found out they were fully booked for 2 nights with school children coming in. food was poor at best and the same food kept coming around evey 2 days, cracked and unsafe tiles all over the hotel, grumpy staff in reception and restaurant, Felix, Raul, and Melody was the only staff to smile in the 10 days, smallest pool ever and very cold it hardly ever gets the sun on it, this is probably the worst hotel in Santa Susanna, we made a mistake and won't be going back there.
We stayed for a week B&B in April and thoroughly enjoyed our visit. There was plenty of choice each day for breakfast, and the hotel is well situated close to all amenities. Our room was cleaned daily, regardless of the time of day. Clean towels daily too. Staff were helpful and hard working.
This was the worst hotel I have every stayed in. The hotel staff were very rude except for or the guy behind the bar. The food was atrocious it was cold. for every meal the management had to put microwaves in the restaurant for people to heat the food up. The rooms were dark very small the bathroom smells of sewage not a good hotel at all I would not recommend this place. I would like to add that these are not the photographs of the H TOP summer sun these are photographs of one of the other H TOP hotels. The pool here does not get any sun and only has room for about 8 sunbeds very tiny pool. We had to eat out most days because the food was not good also this hotel is not a 4-star I would just give it one star or even no stars
The hotel was clean and tidy and our room was cleaned everyday , with fresh bedding and towels . However , there wa a huge storm one night and when I stepped out of bed , the floor was saturated ! Rom 219 which was facing the road and got hit hard by the rain . Although , you don’t expect to have the rain in your bedroom . Thw shower was great , hot and powerful. The music from the kings bar and the live music from 2 hotels down was very loud until the early hours . We didn’t ask to have our room changed so I can’t comment as to whether this would have been an option . All inclusive wasn’t really . You could only have cocktail of the day if you wanted a cocktail ( which was vile most days ). The snack bar was open to order at certain times between the main meal time . Dinner started at 7 pm which is quite late if you have children with you . And then , food choice was limited and repeated just put into different bowls . The dish was tasty though . The poor lady behind the bar was rushed off her feet , cooking and serving which meant she forgot our order one afternoon . Staff were mostly pleasant . If cheap and cheerful is what you are looking for then it’s an ok stay . Lot of nice places to eat and drink on your doorstep .…