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Hotel Riu Vistamar

Avenida de la Cornisa Urbanización Puerto Rico, 35130 Puerto Rico, Gran Canaria Spain
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Traveler (4280)
Dining (346)
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About

#4 of 9 all-inclusives in Gran Canaria
Location
4.1
Cleanliness
4.6
Service
4.6
Value
4.3
Travelers' Choice
The 24h All Inclusive Hotel Riu Vistamar is completely refurbished in 2017, is located in the south of Gran Canaria on a cliff above the ocean and affords fantastic panoramic views. Amadores Beach is located 2 km away (complimentary hotel bus to the beach during the day). The 5-storey main building features 475 rooms and a pool for babies and two outdoor swimming pools for luxuriating in the warm climate of the Canary Islands on your holiday. Our entertainment programs include activities and live shows that will assure you plenty of fun during your stay and kids will be able to enjoy the RiuLand kids’ club, which organizes special activities. Our hotel has a gym, a volley ball court and the RiuFit program for our more athletic guests. In the Amadores restaurant, we offer breakfasts at the buffet with live cooking stations; at the Kai restaurant, delicious Asian dishes; and at Sea Breeze, the best recipes from Canarian cuisine.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Aerobics
Entertainment staff
Babysitting
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Rooftop bar
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Refrigerator
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Mid-range
Languages Spoken
English, French, Spanish, Catalan and 2 more
Hotel links
Special Offer:Riu Class Benefits
Traveler Insights
This summary was created by AI, based on 117 recent English reviews.
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Hotel Riu Vistamar, located close to the sea, offers stunning beach views that are greatly appreciated by travelers, though its elevation can pose a challenge for some. Its lively atmosphere, enhanced by modern decor, cleanliness, and various entertaining activities, has been praised by many guests. The hotel's amenities, which include multiple pools, diverse food options, and efficient service, are highly regarded, despite some guests finding the multi-level layout difficult to navigate. While some guests found issues with room locations and air conditioning, the spacious rooms, boasting modern design and breathtaking views, generally receive positive feedback. The value for money aspect of the hotel, however, receives mixed reviews.
Location
Picturesque
Atmosphere
Lively
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
Location
Picturesque
Travelers praise the hotel's location for its beautiful beach views and proximity to the sea, but caution that its elevation can be challenging for some.
  • Michelle C
    Michelle C
    Jun 2023 25 contributions
    ...We stayed in June for one week, it is a large hotel nicely laid out, reception on arrival welcoming and informative Slightly disconcerting hand sanitiser on entry empty the entire time despite advising We were aware of the location on booking, it is not for the mobility impaired, taxis easy enough into Puerto Rico but are cumbersome after a while when you just want to take an evening walk along the sea front Rooms are nicely decorated tea/coffee, these do not get replenished by house keeping we had to get these from coffee drinks station by reception, plenty of wardrobe space and the views are added bonus especially if you have a bay view room Pools are nice plenty of sunbeds, evening entertainment from the snippets of the shows we saw Michael Jackson & Grease were very good The food is disappointing and repetitive , I did not eat meat or rice during our stay, my husband however did, resulting in an upset tummy twice , pink chicken we are certain was one of the culprits luckily he hadn’t eaten too much of it until we noticed how uncooked it was….the other we think a beef burger but can’t be sure…although we were aware of the bug and spoke to others that had been effected, one gentleman had spent 3 days on his own as his wife was too sick to come out of their room, really hard to be sure food or bug but definitely something lurking at this hotel !!...
  • Adam W
    Adam W
    Jun 2023 11 contributions
    Great location overlooking the beach, although high up in the area they offered a regular bus to and from the beach throughout the day which was a nice touch...
  • jhughes9903
    jhughes9903
    Jun 2023 3 contributions
    RIU Vistamar is a well run hotel in a great location overlooking the sea...
  • DeanAscheri
    DeanAscheri
    Jun 2023 1 contribution
    ...Location excellent but very hilly to beach etc, 2 other problems need urgent attention is no Air conditioning in Gym??...
  • Sharon F
    Sharon F
    Jun 2023 122 contributions
    Great location , amazing beach views, fantastic friendly staff , spotlessly clean rooms , pools ,restaurants...
  • John S
    John S
    Mar 2023 2 contributions
    ...The location is excellent, every room has a fabulous view, either overlooking Amadores beach or along the coast in the opposite direction...
  • Eki312
    Eki312
    Mar 2023 1 contribution
    Great location and rooms located amazing place...
  • 427Hayley
    427Hayley
    Feb 2023 1 contribution
    ...Clean , friendly and great location as long as you are fit ...
  • Rune H
    Rune H
    Jan 2023 1 contribution
    ...The location is fantastic, right between Puero Rico and Amadores...
  • Trollster
    Trollster
    Dec 2022 20 contributions
    ...The Hotel is on 9 general levels with accommodation on levels 1 - 5.Entrance level is level 8 and the Main Dining Room is level 7 with the Lower Level Pool located 30 steps above level 9 and the Upper Level Pool a good height above the Lower Level.Childrens Pool is,I was told,located at an even higher level.All in all that’s a lot of steps and people do need to be made very aware of this.We were disappointed in our Room location as we were hoping to be overlooking the Amadores Beach with its beautiful view.We were advised that the type of room that we had booked made this impossible... The steps issue with the Building and the relatively isolated location are definitely to be factored into any decision on booking but,to be fair,we met a Swedish couple who first visited in 2003 and have revisited every year since...
  • kask
    kask
    Sep 2022 86 contributions
    ...Hotel is lovely, excellent location, spotlessly clean, food great and staff very friendly and helpful...
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Atmosphere
Lively
Guests describe the hotel atmosphere as lively and entertaining with various shows and activities. The modern decor and cleanliness also enhance the ambiance.
  • h p
    h p
    Sep 2023 2 contributions
    ...The rooms are lovely, the whole place is very clean and the staff are fantastic...
  • Lucy562
    Lucy562
    Aug 2023 2 contributions
    ...Other entertainment seemed to be better when people were brought in than just doing ‘karaoke or man v woman night’. The funky chicken act were amazing...
  • Jane M
    Jane M
    Aug 2023 26 contributions
    ...Multi talented young performers working round the clock within the Riu family... The music around the pool was mainly Spanish which we enjoyed, however, some pop/ reggae now and then would be welcome... The hotel décor throughout is modern and lovely, particularly the foyer at front of desk...
  • Olivia L
    Olivia L
    Jul 2023 2 contributions
    ...Entertainment was great, we throughly enjoyed the Michael Jackson night and also really enjoyed the Grease show night...
  • Deborah W
    Deborah W
    Jul 2023 2 contributions
    ...Foam party, white party, grease show and abba tribute all fun and get everyone involved...
  • mick c
    mick c
    Jul 2023 113 contributions
    ...Before I knew it Ayoze the manager had arranged a table to be decorated for us on the day...
  • Will H
    Will H
    Jul 2023 1 contribution
    ...Special mentions to Abba Kevin and Enrique who were always so friendly!...
  • Christopher H
    Christopher H
    Jul 2023 3 contributions
    ...The rooms are clean and seem nice and the views are really good over the sea...
  • Dtn332
    Dtn332
    Jun 2023 90 contributions
    ...They seem to be a mix of dancers and singers. Anna was very friendly and we really enjoyed her performance during the Abba show... Unlike other all inclusives we stayed in this had a very relaxed atmosphere...
  • donohoemaureen
    donohoemaureen
    Jun 2023 46 contributions
    ...The staff are so friendly and a big shout out to Carolina (Pasta Bar) for entertaining us with her lovely voice at lunch times...
  • nickykatie
    nickykatie
    Jun 2023 13 contributions
    ...The entertainment was really enjoyable with an abba night and a rock night...
  • Michael C
    Michael C
    Jun 2023 4 contributions
    ...Extremely clean and well presented...
  • mrsfranklin2019
    mrsfranklin2019
    Jun 2023 4 contributions
    ...Very modern rooms and incredibly clean...
  • Karen
    Karen
    May 2023 4 contributions
    ...Speaking to many guests, they all seem to be avid fans of the Vistamar coming year after year...
  • claireW5185AU
    claireW5185AU
    Apr 2023 1 contribution
    Very nice rooms, comforting, beautiful and very well organised services, thanks and look forward to come again...
  • Isobel F
    Isobel F
    Dec 2022 3 contributions
    ...Room was spotless, spacious and nicely decorated...
  • SarahG
    SarahG
    Nov 2022 3 contributions
    ...The room was lovely, very clean and spacious with an excellent bathroom and an amazing view from the balcony...
  • gemmaraynsford
    gemmaraynsford
    Sep 2022 1 contribution
    ...Also, please put music in the sports bar, even just for background noise this would give a better vibe to the room up there...
  • Amy H
    Amy H
    Sep 2022 1 contribution
    ...Everything is spotless and bright, the beds comfortable... Pool table and outside veranda...
  • CMP240689
    CMP240689
    May 2022 314 contributions
    ...The restaurants lining the beach of Playa de Amadores feel dark and dingy...
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Rooms
Spacious
Travelers appreciate the hotel's clean, spacious rooms with stunning views, modern design and adequate amenities. However, some had issues with room locations and air conditioning.
  • Susan Holmes
    Susan Holmes
    Aug 2023 2 contributions
    ...When we got to our rooms at about midnight we were instantly disappointed by the so called air conditioning which had little to no effect...
  • Lucy562
    Lucy562
    Aug 2023 2 contributions
    ...We had a room overlooking amadores beach and the views were amazing from the balcony and all around the hotel. We arrived early and our room was ready to check in... Maids cleaned our room every morning and always left with fresh towels... You can also request things on the app which we thought was good, eg towels, iron and someone would bring these to your room soon after...
  • Shultzy73
    Shultzy73
    Aug 2023 2 contributions
    ...We had a room directly overlooking Amadores beach and the view was beautiful. Our room was kept spotlessly clean with fresh towels and bedding whenever we needed them...
  • Tracie Clugston
    Tracie Clugston
    Jul 2023 4 contributions
    ...The only thing which let down The Vistamar for us was the air conditioning, it was way too warm in the rooms, now granted Gran Canaria was having a heatwave while we where there and it got up to 34 degrees but the air con in our room never got below 21.6 and the fan is absolutely no use at all...
  • Deborah W
    Deborah W
    Jul 2023 2 contributions
    ...Free large bottled water every day in your room as well as tea/coffee making facilities... Free safe in every room and tv has a few English speaking channels 26/28/30... Air con throughout as well as a ceiling fan in the room...
  • mick c
    mick c
    Jul 2023 113 contributions
    ...Because of its design every room has a breath taking sea view... As with all RIU hotels the rooms are of a good size with large comfortable beds... Bottled water was supplied daily to place in our room fridge...
  • Joanna B
    Joanna B
    Jun 2023 1 contribution
    ...It’s a beautiful hotel with stunning views. We should have requested a room higher up as were on the first floor and the view from the balcony had netting which ruined the view...
  • John S
    John S
    Mar 2023 2 contributions
    ...The location is excellent, every room has a fabulous view, either overlooking Amadores beach or along the coast in the opposite direction...
  • Gavin J
    Gavin J
    Mar 2023 182 contributions
    ...We arrived and stayed on the lowest floor imagining all of the rooms are the same / similar view ... Our own fault as we made no requests when booking ...
  • HC96x
    HC96x
    Jan 2023 3 contributions
    ...Tea and coffee in the room is great addition, however we found that this was very slow to be filled up across the week so we had to get it from the bar to bring up...
  • Debbie P
    Debbie P
    Dec 2022 2 contributions
    ...The hotel is upside down rooms on the lower levels and reception, restaurants and pools on the upper floors, to make the most of the fabulous views...
  • Martyn C
    Martyn C
    Oct 2022 126 contributions
    It is quite a large hotel ~ 450 rooms but there is plenty of sunloungers around so you can find two free even in the afternoon... The hotel staff are very helpful, the hotel is really clean, our room was cleaned extremely well every day... Sea views from most rooms; the half with views of amadores beach are the best...
  • Paige R
    Paige R
    Oct 2022 7 contributions
    ...We stayed in a junior suite room (319) with a sea view and due to the time of year, we could see the sun set in the right corner from our balcony! Room was always spotlessly clean too...
  • gemmaraynsford
    gemmaraynsford
    Sep 2022 1 contribution
    ...Secondly, Thankyou to the hotel for listening to my email about getting rooms close together with other people we was holidaying with. The view from our rooms was amazing, over looking the beach, beautiful sunset every night... Rooms was always cleaned, hotel is spotless and reception team are always helpful if you need extra pillow or if you need an iron etc... Also, please put music in the sports bar, even just for background noise this would give a better vibe to the room up there...
  • Linda
    Linda
    Sep 2022 18 contributions
    Stayed here for 2 weeks well appointed room spotless with lots of draw space and wardrobe space... Tea making facilties in the room and an iron was provded when i asked for one as was extra hangers and pillows...
  • LittleMiss
    LittleMiss
    Sep 2022 14 contributions
    ...Every day we had the option to have our room cleaned and were always given bottles of water daily. The room was very clean, with plenty of storage for clothes and a lovely view from the balcony too The hotel in general was immaculate and we were made to feel more than welcome from the minute we arrived...
  • kask
    kask
    Sep 2022 86 contributions
    My husband and I stayed in this hotel from 1/9 - 15/9... We were woken at 3am by an intruder in our room... The man was standing in our room staring at us, god knows how long he’d been there... My husband forced the intruder from the room and I immediately called security... I’ve attached the email from RIU and considering our complaint was about an intruder in our room and our safety being compromised the reply is unbelievable... It neither addresses our safety, the fact someone had gained access to our room, how distressed we were or an apology... Our balcony door and room door were both locked yet someone managed to gain access, baffling, or was it simply a keycard error that RIU won’t admit too?...
  • marissa r
    marissa r
    Sep 2022 7 contributions
    Stayed here from the 12th September for 10 nights with my husband for our wedding Anniversary, we where located room 549 views where stunning, so lovely to watch the sunset every evening. Hotel is immaculately clean , in every area including our room which was cleaned to a high standard by our maid who was extremely pleasant and cheery...
  • Andy
    Andy
    Sep 2022 4 contributions
    ...Rooms were very clean and the cleaners worked so hard... The view from the high floor rooms was stunning and we saw some fabulous sunsets...
  • CMP240689
    CMP240689
    May 2022 314 contributions
    ...Our room was comfortable and more than adequate for our stay... On balance and overall, our view is that the hotel is very good value for money and is fit for purpose, at least for what we wanted i.e...
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Value
Reasonable
Travelers' views on the hotel's value are mixed, with some appreciating the affordability and others feeling they didn't get their money's worth.
  • Andy
    Andy
    Sep 2023 2 contributions
    ...Not the best hotel for anyone with mobility issues, I walked 90km in the week and found.the walk to and from the beach challenging...
  • Susan Holmes
    Susan Holmes
    Aug 2023 2 contributions
    ...When we got to our rooms at about midnight we were instantly disappointed by the so called air conditioning which had little to no effect... The ban on inflatables is baffling, as they are sold in the hotel for a relatively expensive price and not being allowed to use them in the pool is, without a doubt ridiculous...
  • Jenny C
    Jenny C
    Jul 2023 2 contributions
    ...If you don’t do stairs or walking, this hotel isn’t for you... Getting around is cheap on the buses which are regular, only downside is the bus stop is at the bottom of the cliff, so try to time it so that you can get the beach bus back up as it’s so hot walking back up... The market in Puerto de Mogán is a must, go early as it’s really busy, 21 euros in a taxi or 3.10 (for 2) on the bus Maspalomas is also worth visiting, it’s also flat there so a lot easier to walk around... Pools are ok and if you like the gym don’t choose this hotel for the gym...
  • G1990
    G1990
    Jul 2023 22 contributions
    ...The desserts were actually nice for an all inclusive... The pools there are 3 and all 3 are full of kids… no room in them for how many sunbeds are around , you could not go in and relax in them or swim inless u got up at 8 to do it when the pool opened, very overcrowded the pool was...
  • mick c
    mick c
    Jul 2023 113 contributions
    ...A lovely big shower, I love a quality shower, almost 2.5m x 0.90m... The cost of a sunbed and parasol at the beach was 8 euros... The cost is 60 cents for the toilet, 1 euro 50 cents for a locker and 2 euros for a shower... For 20 euros you can go by taxi to Port Mogan which has a market every Friday... Something we did not do to our regret was taking a taxi for 7 euros to Porto Rico where there is a port, plenty of bars and restaurants as well as a modern shopping mall...
  • Deborah W
    Deborah W
    Jul 2023 2 contributions
    ...Pool towels were a bonus and can be changed daily...
  • Emily G
    Emily G
    Jul 2023 8 contributions
    ...TUI cant keep sending people to this hotel knowing fine well something is wrong...
  • Joanna B
    Joanna B
    Jun 2023 1 contribution
    ...We should have requested a room higher up as were on the first floor and the view from the balcony had netting which ruined the view... It’s a shame because it spoilt the second part of our holiday and I would be reluctant to return to this hotel again...
  • Michelle C
    Michelle C
    Jun 2023 25 contributions
    ...And for the variety of good wine Spain produces this has got be worse ever, very poor my husband thought the beer was ok just the silly little glasses given Cocktails are just slushy sugar drinks Prosecco great for a week stay Definitely not a four star hotel pushing 3 and definitely not to Riu standards we have previously experienced Unfortunately, we would not visit this hotel again...
  • mm10
    mm10
    Jun 2023 12 contributions
    ...We usually prefer the la carte restaurants but the Asian was the only disappointing food experience...
  • nickykatie
    nickykatie
    Jun 2023 13 contributions
    ...We paid less for 10 nights than we would of done in the Uk...
  • Debbie P
    Debbie P
    Jun 2023 2 contributions
    My husband and I have just returned from this hotel 2nd year running we are booking for next year...
  • Eki312
    Eki312
    Mar 2023 1 contribution
    ...All inclusive was great but Steak was too much hardy...
  • Castleknocktraveller
    Castleknocktraveller
    Mar 2023 49 contributions
    ...Food is only ok and the Asian restaurant Kai is definitely overrated... However the quality of drinks especially the wines were dreadful...
  • stephenk1645
    stephenk1645
    Jan 2023 3 contributions
    ...Cafes then taken to room with house keeping. Staff all over completed very friendly and helpful, definately value for money food very good...
  • FuffyBecky
    FuffyBecky
    Dec 2022 10 contributions
    ...If you have any kind of mobility issues avoid this hotel at all costs... Drinks were meah but very good premium brands in the sports bar only... Once the very friendly bar staff in there get to know you no longer need to request premium branded drinks... Food was quite poor and the Asian restaurant was dreadful with raw pork being served yuck!...
  • H-S A
    H-S A
    Oct 2022
    ...Enjoyed my stay, but I paid way too much...
  • Andy
    Andy
    Sep 2022 4 contributions
    ...We paid for all inclusive but ate out at least once per day, and only drank beer and cava (which was palatable) in the hotel. We was lucky to get a last minute TUI deal so we got what we paid for but I would not have been overly happy if I had paid full price...
  • Diane G
    Diane G
    Sep 2022 6 contributions
    ...It is €3.95 so not expensive and the public buses are cheap too...
  • CMP240689
    CMP240689
    May 2022 314 contributions
    ...Perhaps not the best way to entice tourists... Well-done for spoiling it for everyone else... On balance and overall, our view is that the hotel is very good value for money and is fit for purpose, at least for what we wanted i.e...
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Cleanliness
Immaculate
The hotel is widely praised for its high standard of cleanliness, with guests particularly impressed by the regular room cleaning and immaculate communal areas.
  • Sam G
    Sam G
    Aug 2023 10 contributions
    ...The Room was cleaned every day and one day we noticed that we hadn't been left a shower mat and hand towels so we just mentioned this via the housekeeping link on the App and within ten minutes we had a knock at the door with said towels...
  • Lucy562
    Lucy562
    Aug 2023 2 contributions
    ...We arrived early and our room was ready to check in... Maids cleaned our room every morning and always left with fresh towels... You can also request things on the app which we thought was good, eg towels, iron and someone would bring these to your room soon after...
  • Jane M
    Jane M
    Aug 2023 26 contributions
    ...Cleaning staff work hard throughout the hotel... Hand sanitiser units are placed within hotel and dining rooms...
  • Brian C
    Brian C
    Aug 2023 8 contributions
    ...Everything in the hotel was spotless from rooms to restaurants to public toilets.The rooms had a welcome fridge, air con a free safe and free WiFi which I’ve never had anywhere before without paying for it...
  • Shultzy73
    Shultzy73
    Aug 2023 2 contributions
    ...Our room was kept spotlessly clean with fresh towels and bedding whenever we needed them... Our fridge was a decent one too so we always had cold bottled water... All the cleaning staff at the hotel are very good... Everywhere is very clean and cleaned regularly...
  • Tracie Clugston
    Tracie Clugston
    Jul 2023 4 contributions
    ...The food in the main buffet restaurant was good, we always found a table outside on the terrace, the staff there were brilliant at quickly clearing the tables and making sure we had a good dining experience, were it was a little cooler, whether this was at breakfast, lunch or dinner... The hotel is very, very clean, the cleaners are always working hard to keep it this way...
  • mick c
    mick c
    Jul 2023 113 contributions
    ...Bottled water was supplied daily to place in our room fridge... A lovely big shower, I love a quality shower, almost 2.5m x 0.90m... The kids pools were on the next level... The toilets at the beach are big and clean... The cost is 60 cents for the toilet, 1 euro 50 cents for a locker and 2 euros for a shower...
  • Deborah W
    Deborah W
    Jul 2023 2 contributions
    ...Plenty of sanitizer available around the hotel for use if required and cleanliness was 100%... Pool towels were a bonus and can be changed daily...
  • Dtn332
    Dtn332
    Jun 2023 90 contributions
    ...Lots of staff constantly cleaning and I didn’t even once come across any type of rubbish on the ground... Also there were hand sanitizers everywhere a left over probably from covid...
  • nickykatie
    nickykatie
    Jun 2023 13 contributions
    ...The beaches are clean and the aqua sports is a must... I took hand sanitizer which I used regularly so maybe take your own with you like I did, even though there is plenty sanitizer machines around the hotel ...
  • Tim M
    Tim M
    Apr 2023 1 contribution
    I can’t believe all the stories going around we have been coming to the Riu Vistamar since 2003 and never had any issues, the Vistamar is a very clean and spotless, the staff are great, food and drinks excellent, and the animation team are great and put some fantastic shows on...
  • Gitteandersen2023
    Gitteandersen2023
    Jan 2023 1 contribution
    ...Lovely pools that smell of saltwater instead of chlorine...
  • Mharie
    Mharie
    Dec 2022 2544 contributions
    Firstly, I’d like to echo what others have said about the cleanliness of the hotel and the friendliness of the staff. I particularly liked the system of leaving a card on your bed when you want a change of linen...
  • Jellyji
    Jellyji
    Nov 2022 41 contributions
    ...The hotel staff were always friendly, polite, helpful and all areas were always spotlessly clean...
  • LittleMiss
    LittleMiss
    Sep 2022 14 contributions
    We stayed here in September 2022 as a family of 3 and I literally have never stayed in a nicer hotel in my life... Every day we had the option to have our room cleaned and were always given bottles of water daily... The room was very clean, with plenty of storage for clothes and a lovely view from the balcony too The hotel in general was immaculate and we were made to feel more than welcome from the minute we arrived...
  • marissa r
    marissa r
    Sep 2022 7 contributions
    ...Hotel is immaculately clean , in every area including our room which was cleaned to a high standard by our maid who was extremely pleasant and cheery... We only had one issue which was with the guy in the towel hut on the morning of the 22nd September which was the day we where leaving , we had handed in our dirty beach towels the night before as we weren't sure if we could keep our room on the day we where leaving ... We weren't leaving until 6pm that evening, so in the morning when we went to get some beach towels , he had a proper go at us for not having the dirty ones , he really made a big issue which left me feeling embarrassed as people where standing around...
  • Linda
    Linda
    Sep 2022 18 contributions
    Stayed here for 2 weeks well appointed room spotless with lots of draw space and wardrobe space. Fridge with water replenished every other day... Free safe deposit box and great walk in shower... They also arranged for the queens funeral to be shown on the big screen in the entertainment room so us Brits could pay our respects .The pool areas were spotless with plenty of sunbeds and parasols at any time so no getting up at stupid o'clock to reserve a bed...
  • Chris M
    Chris M
    Sep 2022 1 contribution
    ...Very clean hotel with good facilities and helpful and friendly staff. Overall the hotel is great, the rooms are large and modern and the communal areas are spotless and well maintained... Upon checkout, should you need it and dont want to pay for late check-out, there is a complimentary changing room with shower and toilet for you to request use of...
  • gemmaraynsford
    gemmaraynsford
    Sep 2022 1 contribution
    ...Rooms was always cleaned, hotel is spotless and reception team are always helpful if you need extra pillow or if you need an iron etc...
  • roderick a
    roderick a
    Sep 2022 11 contributions
    ...Excellent hotel spotless rooms We asked to move higher up for better view and reception were great food very good plenty of tables pools sun beds spot on...
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Service
Attentive
Travelers appreciate the hotel's friendly and helpful staff, noting their efficient and attentive service across all areas including reception, housekeeping, and dining.
  • Tracie Clugston
    Tracie Clugston
    Jul 2023 4 contributions
    ...We visit RIU’s all over the world and we were not disappointed with The Vistamar. The food in the main buffet restaurant was good, we always found a table outside on the terrace, the staff there were brilliant at quickly clearing the tables and making sure we had a good dining experience, were it was a little cooler, whether this was at breakfast, lunch or dinner... We also had dinner at the Canarian al la carte (which was in the sea breeze) which was also great food and the staff were very attentive and at the Kai restaurant, which was really lovely, the food was great, the decor felt just right and the staff again were fantastic... We never struggled to get a sun bed, in fact most mornings there were still poolside sun beds after 0930, we went to Mogan for a few hours and got sun beds after 1400, with no problems, this hotel is definitely not one with a 0630 rush for beds, which is great... We loved the Sports bar and again the staff were great... The shuttle bus down to Amordores beach is a nice touch and if it’s full, the driver simply comes back for those waiting... We did ask reception to see if anything could be done, but the answer was we’ve fixed it for you but it still went no lower... Would we recommend the Vistamar, yes in a heartbeat, we rarely revisit hotel’s but we could see ourselves going back to The Vistamar...
  • Jenny C
    Jenny C
    Jul 2023 2 contributions
    ...There is no air con, it’s cooler outside than in there. There are 2 treadmills which both need the belts oiling... Always busy at 7 and struggled to get on anything... Bus service down to the beach needs improvement... The bus driver was never very happy... Last bus is 5.15 and no buses between 1 and 3... Also be aware the bus sometimes left early from the beach, on one occasion the bus left at 5.10... The bus driver also won’t let you on the bus until a few minutes before so if you’re early incase he drives off early he’ll sit on the air conned bus whilst you all stand outside in the 30 degree sun waiting for him to let you on... Getting around is cheap on the buses which are regular, only downside is the bus stop is at the bottom of the cliff, so try to time it so that you can get the beach bus back up as it’s so hot walking back up...
  • Olivia L
    Olivia L
    Jul 2023 2 contributions
    We have just returned from a great week at this hotel... Staff were absolutely lovely, constantly cleaning in the restaurants... Breakfast options were fantastic and I throughly enjoyed every morning... Opening times of the main restaurant were great, when checking in at 8pm it was lovely to hear the main restaurant was open till 10pm every evening which gave us some breathing space each evening... We were amazed to see that sun beds weren’t all taken by 9:30-10 we always managed to get the same spot every morning without having to get up early like in other hotels... The reps were fantastic you really couldn’t fault them, they were never pushy looking for people to join the day activities but it was so refreshing to see so many adults taking part in the crazy games which were different each day which I think was a brilliant idea!...
  • donohoemaureen
    donohoemaureen
    Jun 2023 46 contributions
    ...Anyway I can only report a positive experience and we have stayed at this hotel quite a few times before. The staff are so friendly and a big shout out to Carolina (Pasta Bar) for entertaining us with her lovely voice at lunch times... Also Fatima and Nyrina two waitresses in the main restaurant they are lovely ladies and so interactive!... Over the years we have noted a continuity of staff and remarkably they always remember you and welcome you back!... Reception staff always undertake their duties with a smile and take time to interact with you... All in all we cannot fault this hotel and the staff did everything to again make it a memorable stay...
  • PeterLANCASHIRE
    PeterLANCASHIRE
    Mar 2023 113 contributions
    ...The staff have been out of this world all attentive to visitors needs,very jovial even if they didn't understand much English... I have Coeliac Disease & need a glutten free diet he was there he spent a lot of time telling me which foods I could have & what he could make for me... He was always available & we built up a trust which made it easier for me to relax... If he wasn't available occasionally Malik was there to assist he was great at first but didn't have the attention to detail as much as Salvador... Laura was a great help throughout our stay & was always available if she saw you looking for something she would step in & sort my requests out & come back to make sure it was OK... I believe she is an under valued asset to Riu & should be promoted...
  • stephenk1645
    stephenk1645
    Jan 2023 3 contributions
    Made very welcoming by reception staff, fitted with alinclusive bands then told to go and enjoy the food and drink... Staff all over completed very friendly and helpful, definately value for money food very good...
  • davidh1964
    davidh1964
    Jan 2023 7 contributions
    Both my wife and myself have been going to the Rui Vistamar for over 15 years, during this time i have found the holiday experience keeps getting better and better. All the rooms have fantastic views, however if you have a special request for a specific room they will do there best to accommodate, all the rooms are lovely and modern with a good living space to chill out... The 24 hour all inclusive gives us the freedom to enjoy our holiday at our pace without any restrictions...
  • FuffyBecky
    FuffyBecky
    Dec 2022 10 contributions
    Tui mark this hotel as accessible... Once the very friendly bar staff in there get to know you no longer need to request premium branded drinks...
  • Paul1801
    Paul1801
    Nov 2022 1 contribution
    ...Great service, excellent selection of food with buffet or themed nights... You need to be aware the hotel is on top of a cliff with steep walks to the beaches but a courtesy bus was available... Nice walk to Puerto Rico for boat trips...
  • Martyn C
    Martyn C
    Oct 2022 126 contributions
    ...If you arrive by 7:15 or after 8:30 for dinner you can get a table outside without waiting... You use the app to book the bbq restaurant and Asian restaurant, from 8:30 in the morning and usually booked up by 9 am... The hotel staff are very helpful, the hotel is really clean, our room was cleaned extremely well every day... We have now been to Riu vistamar 3 times so won't return again but can certainly recommend this hotel as a very good all inclusive...
  • Paige R
    Paige R
    Oct 2022 7 contributions
    ...The restaurant staff were all great, particularly Cristian and Yeray who worked the evenings when we were there; they were attentive and so welcoming and just brilliant at what they do! Yeray always greeted us with a smile and even going out of his way to come to us if he noticed we were there!... All the staff were brilliant who we came in to contact with... Thank you for making our honeymoon perfect!...
  • jrh19632022
    jrh19632022
    Oct 2022 1 contribution
    ...There was always an excellent selection of food and very friendly customer focussed staff...
  • gemmaraynsford
    gemmaraynsford
    Sep 2022 1 contribution
    Firstly I want to start by saying Thankyou to the animation team who made my daughters holiday. A special Thankyou to Robert who my daughter adored, he really made an effort to interact with her when she see him at an evening show or around the hotel when she waved and smiled at him, Thankyou and a credit to the team... Secondly, Thankyou to the hotel for listening to my email about getting rooms close together with other people we was holidaying with... Rooms was always cleaned, hotel is spotless and reception team are always helpful if you need extra pillow or if you need an iron etc... It would be nice if there was a small bar near the kids pool up the top, as having to go down a flight with kids just to go back up can be a pain, even if it was just soft drinks, to be honest no one uses the park when it’s hot, the things are to hot to use so that’s space wasted that could have a bar/stand with slushy machines, water machine or ice cream at for the kids... Also Thankyou too Christian who made my daughter a duck out of a napkin at dinner time in the main buffet section as we was seated outside... Overall, the hotel is a good hotel and I think the staff is what makes it so nice...
  • Diane G
    Diane G
    Sep 2022 6 contributions
    ...The staff are great and work really hard... They are always busy and we walked up to the restaurant and pool everyday... We also noticed there are no public buses and so you either have to take the courtesy bus to the beach and get one from there or taxi to Puerto Rico... It is €3.95 so not expensive and the public buses are cheap too...
  • Amy H
    Amy H
    Sep 2022 1 contribution
    ...Everything is spotless and bright, the beds comfortable... The staff treat you like they've known you from yours... Expect a smile and a warm 'hola!'... You can ask them for extra alcohol in the frozen cocktails and that is no problem... The Sports bar is fantastic- open til 7am where you can get burgers, hot dogs, sandwiches you can help yourself to so you can still get have something to eat at 3am if you want to... Huge shotout to Arte, manning the bar who is one of the loveliest people I've ever met...
  • Linda
    Linda
    Sep 2022 18 contributions
    Stayed here for 2 weeks well appointed room spotless with lots of draw space and wardrobe space. Fridge with water replenished every other day... Free safe deposit box and great walk in shower... Tea making facilties in the room and an iron was provded when i asked for one as was extra hangers and pillows... He failed to remove the dirty plates and we had to ask another waiter to clear them away so we could get our next course... Make sure you book the Asian restaurant food was amazing especially the sushi.The reception staff Daniel, Jergon, Maik and Michael to name a few were amazing nothing was too much trouble for them, including arranging for us to have lunch in the Riu Gran Canaria in Meloneras when we went out for the day... They also arranged for the queens funeral to be shown on the big screen in the entertainment room so us Brits could pay our respects .The pool areas were spotless with plenty of sunbeds and parasols at any time so no getting up at stupid o'clock to reserve a bed... The bar staff are great Manolo was always so helpful and happy to help... Would definitely stay again and recommend download the Riu app it was required to book the speciality restaurants but was useful for other requests and communications with reception...
  • LittleMiss
    LittleMiss
    Sep 2022 14 contributions
    We stayed here in September 2022 as a family of 3 and I literally have never stayed in a nicer hotel in my life. All the staff were amazing, especially Pepe 💕and Max 💕.....How Pepe remembered everyone's drink I will never know, but he did!... Every day we had the option to have our room cleaned and were always given bottles of water daily... The room was very clean, with plenty of storage for clothes and a lovely view from the balcony too The hotel in general was immaculate and we were made to feel more than welcome from the minute we arrived... The hotel is located right at the top of the hill BUT it is only about 4 euros to get a taxi to the beach... Also the taxi service is amazing too, as you book them through reception and you walk out of the main door and the taxi arrived every time in less than a minute!!... I honestly cannot fault this hotel and I did not want to come home!...
  • Chris M
    Chris M
    Sep 2022 1 contribution
    Had a wonderful 8 day stay at Riu Vistamar. Very clean hotel with good facilities and helpful and friendly staff... The free wifi is a great perk and there is coverage throughout (even stretches to the beach!)... Upon checkout, should you need it and dont want to pay for late check-out, there is a complimentary changing room with shower and toilet for you to request use of... If the pool isnt for you then the beach is located at the bottom of the hill and the hotel offers a free shuttle service with the timetable posted in the very useful hotel app, along with all other info you may need... The staff are truly excellent and nothing is too much trouble for them... We even got an unprompted bottle of bubbly for my birthday...
  • kask
    kask
    Sep 2022 86 contributions
    ...Hotel is lovely, excellent location, spotlessly clean, food great and staff very friendly and helpful... My husband forced the intruder from the room and I immediately called security... Next morning we went to reception to check out... When asked about our stay we obviously mentioned the event of the previous night, the reception staff member was oblivious to what had happened then went on to ask if we still had enjoyed our stay!... We went to see our TUI rep (excellent) who was shocked by the incident and arranged for us to immediately speak to the hotel manager...
  • CMP240689
    CMP240689
    May 2022 314 contributions
    ...Leaving the airport antics (UK issues) aside, everything went smoothly and we were transferred to our hotel without any issues. Check in was prompt and staff were pleasant... The hotel is huge and sun beds were always available, albeit some specific spots are taken by those who wake very early to put their towels down... Our room was comfortable and more than adequate for our stay... When we walked past on the second day of our holiday, one member of staff of one restaurant decided to aggressively suggest we should sit down and have a drink, when we passed at the opportunity, we got some words in Spanish...
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Amenities
Well-appointed
Many guests laud the hotel for its cleanliness, plentiful and diverse food options, multiple pools, stunning views, and helpful staff, although some guests found the hotel layout challenging due to its multiple levels.
  • PeterLANCASHIRE
    PeterLANCASHIRE
    Mar 2023 113 contributions
    ...We had room 472 on the 4th floor, great comfortable room with fantastic views on Amadores Beach. The staff have been out of this world all attentive to visitors needs,very jovial even if they didn't understand much English... He was always available & we built up a trust which made it easier for me to relax... Laura was a great help throughout our stay & was always available if she saw you looking for something she would step in & sort my requests out & come back to make sure it was OK... We will be back & hope this hotel continues to improve...
  • John S
    John S
    Mar 2023 2 contributions
    ...Just returned from a 9 day visit to the RIU Vistamar and with a few little touches it could go from ok/good to excellent. The location is excellent, every room has a fabulous view, either overlooking Amadores beach or along the coast in the opposite direction... even though there are loads of free beds, towels are placed on sun beds at God knows what hour to reserve what they must consider “their space”, but the bit that drives me “nuts” is they then don’t turn up until lunch time or even later… Vistamar please do something, notice on bed and if still there 1 hour later remove towels...
  • 427Hayley
    427Hayley
    Feb 2023 1 contribution
    ...Clean , friendly and great location as long as you are fit ... The food was excellent and we chose to be outside to eat even if it was chilly ...patio heaters and an extra layer worked...
  • stephenk1645
    stephenk1645
    Jan 2023 3 contributions
    Made very welcoming by reception staff, fitted with alinclusive bands then told to go and enjoy the food and drink. Cafes then taken to room with house keeping... Staff all over completed very friendly and helpful, definately value for money food very good...
  • FuffyBecky
    FuffyBecky
    Dec 2022 10 contributions
    Tui mark this hotel as accessible... Drinks were meah but very good premium brands in the sports bar only... Once the very friendly bar staff in there get to know you no longer need to request premium branded drinks...
  • Mharie
    Mharie
    Dec 2022 2544 contributions
    Firstly, I’d like to echo what others have said about the cleanliness of the hotel and the friendliness of the staff. I particularly liked the system of leaving a card on your bed when you want a change of linen... As well as the main lifts there is also a smaller lift just before them which go directly up to the pool and Sea Breeze restaurant, and down to the well stocked Kiosco... December is high season in the Canaries, so expect everywhere to be busy... As well as the excellent Kai restaurant, you can also book in for the barbecue evening or Canarian restaurant on specific nights... On Christmas Eve, Santa and his helpers arrived on motorbikes, with gifts for all the children, and on Christmas Day an excellent Gala Dinner was served... Al in all, this was another excellent stay, and fantastic value for money...
  • Debbie P
    Debbie P
    Dec 2022 2 contributions
    ...The hotel is upside down rooms on the lower levels and reception, restaurants and pools on the upper floors, to make the most of the fabulous views... Spotlessly clean and the bar staff were very efficient... Reception very helpful and TUI reps visible every day...
  • Trollster
    Trollster
    Dec 2022 20 contributions
    ...The food is Buffet style,which I like,and the only criticism is the perennial complaint with Buffet,it’s sometimes cold.My wife and I were overall happy on this subject.Rooms,cleaning etc were really good though the Terrace/Balcony was too small,really small.Bathroom was excellent.Evening entertainment was pretty good,much better than we anticipated.Drinks were generally okay but the Red Wine was chilled.A big problem for some was the Hotel layout/internal arrangement... The Hotel is on 9 general levels with accommodation on levels 1 - 5.Entrance level is level 8 and the Main Dining Room is level 7 with the Lower Level Pool located 30 steps above level 9 and the Upper Level Pool a good height above the Lower Level.Childrens Pool is,I was told,located at an even higher level.All in all that’s a lot of steps and people do need to be made very aware of this.We were disappointed in our Room location as we were hoping to be overlooking the Amadores Beach with its beautiful view.We were advised that the type of room that we had booked made this impossible...
  • Ken
    Ken
    Dec 2022 60 contributions
    ...The hotel is on a clifftop, steep access to and from the hotel to the beach and local resort...
  • Jellyji
    Jellyji
    Nov 2022 41 contributions
    ...The hotel is fabulous with stunning views and sunrises from our balcony, and sunsets from the restaurants, bars, pools and sun beds. The hotel staff were always friendly, polite, helpful and all areas were always spotlessly clean... The Riu and Tui App’s worked well with excellent WiFi all over the hotel complex... We really enjoyed the varied tasty choices of food and drinks which were always available... We especially enjoyed the views, drinks and lovely bar staff in the Sports Bar...
  • Martyn C
    Martyn C
    Oct 2022 126 contributions
    ...It is quite a large hotel ~ 450 rooms but there is plenty of sunloungers around so you can find two free even in the afternoon. The main restaurant has a large outdoor terrace with beautiful views of the amadores beach... If you arrive by 7:15 or after 8:30 for dinner you can get a table outside without waiting... The dinner is very good, usually with a roast meat every day and plenty of other choices... The pools ate nice but you cannot play with a ball in them... The sports bar has great views and two pool tables which get busy later... The main bar was quite busy of an evening when shows were on... The hotel staff are very helpful, the hotel is really clean, our room was cleaned extremely well every day... Sea views from most rooms; the half with views of amadores beach are the best... We have now been to Riu vistamar 3 times so won't return again but can certainly recommend this hotel as a very good all inclusive...
  • gemmaraynsford
    gemmaraynsford
    Sep 2022 1 contribution
    ...Secondly, Thankyou to the hotel for listening to my email about getting rooms close together with other people we was holidaying with. The view from our rooms was amazing, over looking the beach, beautiful sunset every night... Rooms was always cleaned, hotel is spotless and reception team are always helpful if you need extra pillow or if you need an iron etc... Stuff going on around the pool at set times of the day... Cocktails are basic but nice, would be nice to see maybe nicer/fancier glasses/cocktails in the evenings in the hall OR maybe the sports bar in the evening, just to give them a more 5* feel... Also, please put music in the sports bar, even just for background noise this would give a better vibe to the room up there... It would be nice if there was a small bar near the kids pool up the top, as having to go down a flight with kids just to go back up can be a pain, even if it was just soft drinks, to be honest no one uses the park when it’s hot, the things are to hot to use so that’s space wasted that could have a bar/stand with slushy machines, water machine or ice cream at for the kids...
  • Amy H
    Amy H
    Sep 2022 1 contribution
    ...Everything is spotless and bright, the beds comfortable... The staff treat you like they've known you from yours... Expect a smile and a warm 'hola!'... You can ask them for extra alcohol in the frozen cocktails and that is no problem... Wonderful sunset views at dinner and in the Sunset and Sports bar... The Sports bar is fantastic- open til 7am where you can get burgers, hot dogs, sandwiches you can help yourself to so you can still get have something to eat at 3am if you want to... Pool table and outside veranda...
  • Linda
    Linda
    Sep 2022 18 contributions
    Stayed here for 2 weeks well appointed room spotless with lots of draw space and wardrobe space. Fridge with water replenished every other day... Free safe deposit box and great walk in shower... Tea making facilties in the room and an iron was provded when i asked for one as was extra hangers and pillows... Make sure you book the Asian restaurant food was amazing especially the sushi.The reception staff Daniel, Jergon, Maik and Michael to name a few were amazing nothing was too much trouble for them, including arranging for us to have lunch in the Riu Gran Canaria in Meloneras when we went out for the day... They also arranged for the queens funeral to be shown on the big screen in the entertainment room so us Brits could pay our respects .The pool areas were spotless with plenty of sunbeds and parasols at any time so no getting up at stupid o'clock to reserve a bed... The bar staff are great Manolo was always so helpful and happy to help... Would definitely stay again and recommend download the Riu app it was required to book the speciality restaurants but was useful for other requests and communications with reception...
  • LittleMiss
    LittleMiss
    Sep 2022 14 contributions
    We stayed here in September 2022 as a family of 3 and I literally have never stayed in a nicer hotel in my life... Everyone was super friendly and there was a ton of stuff to do for all ages, even in the middle of a cyclone!!... We stayed on the 1st floor and the view was immense... Every day we had the option to have our room cleaned and were always given bottles of water daily... The room was very clean, with plenty of storage for clothes and a lovely view from the balcony too The hotel in general was immaculate and we were made to feel more than welcome from the minute we arrived... There is plenty of room around the pools and we never had an issue with finding 3 chairs together... The hotel is located right at the top of the hill BUT it is only about 4 euros to get a taxi to the beach... Also the taxi service is amazing too, as you book them through reception and you walk out of the main door and the taxi arrived every time in less than a minute!!... I honestly cannot fault this hotel and I did not want to come home!...
  • Chris M
    Chris M
    Sep 2022 1 contribution
    Had a wonderful 8 day stay at Riu Vistamar. Very clean hotel with good facilities and helpful and friendly staff... Overall the hotel is great, the rooms are large and modern and the communal areas are spotless and well maintained... The free wifi is a great perk and there is coverage throughout (even stretches to the beach!)... The main restaurant offers a decent buffet selection for breakfast, lunch and dinner... There is also the option of the "Seabreeze" restaurant up by the pools, which is a little more convenient for lunch... There are a couple of speciality restaurants which can be booked the day before and offer two sittings... Upon checkout, should you need it and dont want to pay for late check-out, there is a complimentary changing room with shower and toilet for you to request use of... The pools are situated on the top floors and the lift only takes you to the 9th floor, so to get up to them there are stairs to negotiate... The kids pool is right at the very top... If the pool isnt for you then the beach is located at the bottom of the hill and the hotel offers a free shuttle service with the timetable posted in the very useful hotel app, along with all other info you may need... We really enjoyed our stay and the minor negatives were far outweighed by the many positives... We even got an unprompted bottle of bubbly for my birthday...
  • Andy
    Andy
    Sep 2022 4 contributions
    ...The hotel has a mix of pros and cons however we had a lovely time. The staff are very friendly and welcoming at in all areas of the hotel, very attentive in the bars and restaurant... The hotel is lovely and spotlessly clean, well maintained and the RUI app ensured things run smoothly... Rooms were very clean and the cleaners worked so hard... The bottled water, kettle (with tea and coffee) and mini fridge was lovely to have... The view from the high floor rooms was stunning and we saw some fabulous sunsets... We paid for all inclusive but ate out at least once per day, and only drank beer and cava (which was palatable) in the hotel...
  • marissa r
    marissa r
    Sep 2022 7 contributions
    Stayed here from the 12th September for 10 nights with my husband for our wedding Anniversary, we where located room 549 views where stunning, so lovely to watch the sunset every evening. Hotel is immaculately clean , in every area including our room which was cleaned to a high standard by our maid who was extremely pleasant and cheery... Staff are exceptional, service was always with a smile... Taxis are only 4€ into puerto Rico and pick to up at reception... Had a really relaxing holiday and definitely will be back ... We weren't leaving until 6pm that evening, so in the morning when we went to get some beach towels , he had a proper go at us for not having the dirty ones , he really made a big issue which left me feeling embarrassed as people where standing around...
  • CMP240689
    CMP240689
    May 2022 314 contributions
    ...Check in was prompt and staff were pleasant. The hotel is huge and sun beds were always available, albeit some specific spots are taken by those who wake very early to put their towels down... There is a good spread and good variety of food in all restaurants, which is of a reasonably good standard when considering staying on an all-inclusive basis... The al-fresco dining with views of the beach is amazing... Our room was comfortable and more than adequate for our stay... There is a small gym on site, with some equipment which is perhaps coming to the end of its economic life... The hotel is arranged over multiple levels and is on a hill... You can walk to the beaches of Playa de Amadores and Playa de Puerto Rico on either side of the hotel... On balance and overall, our view is that the hotel is very good value for money and is fit for purpose, at least for what we wanted i.e... a short break where we could just relax and read and venture out if and when we wanted to... Would recommend for a short break if you are fairly mobile and want a relaxing pool holiday with lots of facilities and a good variety of food and drink, with some good views to go alongside...
  • swervin
    swervin
    Apr 2022 1 contribution
    Went here in april 22 for the first time its an upside down hotel built into the cliff with the pools on top floor. We ate in every night as the food was first class and there was a different roast meat everynight with plenty of fresh veg and canary potatoes, lots of other choices too... Im 65 and had no problems walking up or down and there is a free bus to bring you back if you need... There is also some bars and restaurants an easy walk out of the back of hotel... We never made it into the entertainment once as the sports bar was very good with tv screens all around...
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Eveliina K wrote a review Dec 2
2 contributions
I would like to say that the hotel is top notch and matches the image of the Riu Hotels, but unfortunately the truth is different... On the third day of vacation, I got food poisoning and was in pretty bad shape for three days. I suspect it was the salad I had for dinner. After I got sick, I read many reviews here, even years ago, that people have gotten sick in the hotel. There were also several people who got sick now. It's unbelievable that the hotel doesn't do anything about it and just lets the problem continue! I had booked a room with a sea view. Sure, it was in the room, but since our room was on the first floor, there was also an ugly mesh fence in front of the landscape. On the upper floors, the scenery was completely different. The experience was crowned by a cockroach walking in our room on the last day! I would not even consider returning to this hotel.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Vistamar
Responded 3 days ago
Dear Eveliina K, Thank you for choosing RIU and for sharing your concerns with us! We regret that your stay at our hotel did not fulfill your conception in some aspects, as our priority is to provide a professional service at all times and to ensure a relaxing stay to all of our visitors. We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards, Hotel Riu Vistamar Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tracey m wrote a review Jul 2023
Newquay, United Kingdom5 contributions
Hotel's Favorite
Stayed for two weeks in July. Staff were very welcoming, professional and friendly. Thank you to the chefs, the food was always pleasant with plenty of variation, from fish, meat, pasta, pizza, fresh fruit cakes etc. Breakfast was very good too. I noticed that they had a gluten free section & a vegan section for those who have preferences or an intolerance.Bar staff are super efficient, happy & polite, serving up some delicious drinks! Animation team are one of the best I have seen in along time. There are different activities going on throughout the day if you choose too, but are never pressured to do so. The team are very upbeat and make everything so much fun.Evening entertainment is very good with a variety of different shows, really enjoyed the white party. The casino night was a good idea, but unfortunately it seemed they couldn’t accommodate for the amount of people wanting to participate, so we gave up on this due to the long wait. Cleaning staff are working very hard & we always came back to a lovely clean, made up room. It’s good to see that all the touch points around the hotel are continuously being cleaned too. Reception staff are brilliant, full of knowledge and nothing seems too much trouble. We request an iron & more hangers which were delivered to our room. I also booked a massage through reception, the masseur comes to your room, he was very good & made me feel very comfortable & at ease. We booked a boat trip through the TUI app, with spirit of the seas. We got to see lots of dolphins and had a wonderful couple of hours. We always found a sun bed, obviously the earlier you get there the better position you get. Thankfully there was never a fight for beds as you see in some places! Thank you Riu Vistamar for a wonderful stay!
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Review collected in partnership with riu.com
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Vistamar
Responded Aug 3, 2023
Dear Tracey M., It is us who wish to thank you very much for leaving your wonderful feedback! Your positive remarks are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible. We are very grateful to you for having chosen our hotel, it is fantastic to read it was great. It would be brilliant to have the opportunity to host you again. Warmest Regards, Tracey! Hotel Riu Vistamar Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karen D wrote a review Nov 2023
Barnsley, United Kingdom7 contributions
+1
My husband and I stayed from 13th-20th November cannot fault the hotel at all. I emailed the hotel before arriving as had been told the views on Amadores side are the best so requested a room overlooking beach as we were celebrating our 30th Wedding Anniversary not only did we get the room with an amazing view but we had a bottle of fizz left in our room and a well wish for our anniversary which we thought was a really nice gesture from the hotel.Would we stay there again? Yes we would we had an amazing holiday we love Gran Canaria anyway I am sure we will be back. Thankyou to all at the Riu Vistamar.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: If you are not physically capable of being fully mobile I guess this hotel is not for you there...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Vistamar
Responded 6 days ago
Dear Karen, Thank you very much for your fantastic review. We are delighted to read you enjoyed it. Our aim is to please and your praise lets us know we are doing our job. Wishing to welcome your husband and you again very soon! Kindest Regards, Hotel Riu Vistamar Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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charlotta20 wrote a review Nov 2023
1 contribution
We really appreciated the location and the nice hotel rooms. All staff was very friendly and everyone seemed to enjoy their job. There was also a great variety of food and drinks. We ate twice at the nice Asian restaurant. We will definitely come back! We were also lucky with the weather, 28-30 degrees!
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Review collected in partnership with riu.com
Date of stay: November 2023
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Response from Online Reputation Manager, Owner at Hotel Riu Vistamar
Responded 6 days ago
Dear Charlotta, We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff. It is great to read you enjoyed it. Wishing to host you again very soon, Charlotta! Kindest Regards, Hotel Riu Vistamar Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vickyg656 wrote a review Nov 2023
Leicester, United Kingdom5 contributions
We have just come back from this hotel after celebrating my 60th birthday with my to friends. After reading some negative reviews on here about sickness bugs I was a bit uneasy about going but I have to say we had no issues with sickness. The hotel is spotless and the staff are always cleaning . The staff are so lovely and always very helpful, the food selection is excellent and always very hot . We had no issues finding a sunbed even when we wandered down at 10 am in the morning. The views from this hotel are incredible as it’s so high up. There are lots of stairs so if you can’t do stairs it might be an issue, they do have lifts but are always very busy so we ended up walking. We only really had one issue at this hotel and that was my friends room really smelt bad but it was very strong and nasty. But credit to the hotel they moved her straight away to another room. Highly recommend this hotel .
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Vistamar
Responded 1 week ago
Dear Vicky, We strive to make all of our guests feel welcome and at ease during their time with us. It is wonderful to learn that our team could accommodate your needs and assist you in any way possible. We aim to please and learning you had a nice time is the best news! Loving Greetings, Vicky, Hotel Riu Vistamar Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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meercat777 wrote a review Nov 2023
Newcastle upon Tyne, United Kingdom107 contributions
Great week away and fantastic weather. Been to this hotel many times and enjoyed it every time. The food isn’t as good and varied as it used to be but it’s ok. I did find the Asian restaurant a bit of a let down this time. The only bad thing I can say is I got the dreaded gastroenteritis my last night there before I flew home the next day. It was absolutely horrendous, never been so ill. Would I stay here again… yes I would. The hotel is spotless so I think it was just sheer bad luck that I got this as I am meticulous in hand washing and antibacterial wash ( which actually won’t stop this) . Just lucky it was my last night!!
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Review collected in partnership with riu.com
Date of stay: November 2023
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Response from Online Reputation Manager, Owner at Hotel Riu Vistamar
Responded 2 weeks ago
Dear Meercat777, We strive to make all of our guests feel welcome and relaxed during their time with us. Please accept our apologies for any discomfort, we are truly sorry you were not well. Thank you very much for being our guest and for your feedback. Wishing to see you again! Caring Greetings, Hotel Riu Vistamar Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Johnny Kurt M wrote a review Nov 2023
2 contributions
We where very satisfied with our stay at the Hotell, and will probably come back next Year. The room, pool areas and dining facilities were excelent. The staff was very kindly. The only thing that could be bettter was the lifts, very slow.
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Review collected in partnership with riu.com
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Vistamar
Responded 2 weeks ago
Dear Johnny Kurt, Thank you very much for your fantastic review. We are delighted to read your kind remarks. The best reward is to learn that you had a great time. Wishing you a joyful day, Johnny! Kindest Greetings, Hotel Riu Vistamar Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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carol o wrote a review Nov 2023
2 contributions
great holiday all the staff are so friendly & polite hotel is fabulous & food was great loads to choose from will definitely go back really clean and security on the gate at all time so you really feel safe
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Review collected in partnership with riu.com
Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Vistamar
Responded 2 weeks ago
Dear carol o, Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Vistamar Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Terry W wrote a review Nov 2023
Derby, United Kingdom2 contributions
The hotel was good, the facilities and the entertainment were great. We found the food in the main restaurant a bit ordinary, a couple of nights were good in particular the night we had lamb. Starters were great, as was the selection of cheeses. Disappointed on the hole with the selection of main course ‘s . Bar service was great. Entertainment was good especially the African troupe on the Thursday.
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Review collected in partnership with riu.com
Date of stay: November 2023
Value
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Vistamar
Responded 3 weeks ago
Dear Terry W., We appreciate your feedback, as this is a great resource for us to constantly improve our guests’ experience. It is very unfortunate to read that, despite our best efforts, we could not fulfil your wishes and there were some aspects that made your stay less pleasant. The departments in charge will be notified. Best Regards, Hotel Riu Vistamar Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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M S wrote a review Nov 2023
1 contribution
+1
Stayed at this hotel as recommended by friends, the hotel has got run down and out dated very fast, Poor customer relation's However …. The biggest shock was the safety of the kids pool , due to maintenance negligence the pool floor coating is incorrect which will see your kids feet and elbows grazed and grated , mix that in with a faulty floor filter which broke of when my son walked on it and sharp plastic got stuck in his foot causing blood and a 5 year old who couldn’t walk for the rest of the holiday , The hotels response was poor , they admitted liability and we are over 1 year on and they have offered £590 compensation… this holiday cost us over 3k !! AVOID AVOID AVOID THIS HOTEL CHAIN , we will never be booking again and look forward to taking this to court to get our costs back
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Date of stay: December 2022
Value
Location
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Trip type: Traveled with family
Room Tip: Not clean , not maintained, not healthy , avoid
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Vistamar
Responded 3 weeks ago
Dear M S, Thank you very much for staying at Riu and for sharing your feedback with us. We regret that your stay was not entirely perfect and that you weren't completely satisfied with your recent experience due to the inconveniences that you had suffered. You may rest assured we will share all your comments with the responsible department to take corrective measures where necessary with the purpose of improving our service we give our guests and we sincerely hope we will have a chance to welcome you again in one of our Worldwide destinations soon. Kind Regards, Hotel Riu Vistamar Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$210 - $313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clubhotel riu vistamar puerto rico, club hotel riu vistamar, clubhotel riu vistamar hotel
FORMERLY KNOWN AS
ClubHotel Riu Vistamar
LOCATION
SpainCanary IslandsGran CanariaPuerto Rico
NUMBER OF ROOMS
475
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HOTEL RIU VISTAMAR $178 ($̶2̶6̶8̶) - Updated 2023 Prices & Resort (All-Inclusive) Reviews - Puerto Rico, Spain

Frequently Asked Questions about Hotel Riu Vistamar
Which popular attractions are close to Hotel Riu Vistamar?
Nearby attractions include The Hideaway Lounge Bar (0.4 miles), The Blarney Stone (0.4 miles), and Wig Wam Cocktail Bar (0.7 miles).
What are some of the property amenities at Hotel Riu Vistamar?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Vistamar?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Riu Vistamar?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Vistamar?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Vistamar?
Conveniently located restaurants include Que Bien Restaurante, L'Alternativa, and Restaurante Nube Fusión.
Are there opportunities to exercise at Hotel Riu Vistamar?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hotel Riu Vistamar have airport transportation?
Yes, Hotel Riu Vistamar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Vistamar?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Riu Vistamar?
The staff speaks multiple languages, including English, Spanish, French, German, Dutch, and Catalan.
Does Hotel Riu Vistamar have any great views?
Yes, guests often enjoy the harbor view available here.