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Playaballena Aquapark & Spa Hotel

Traveler (821)
Room & Suite (263)
Pool & Beach (236)
Certificate of Excellence

About

#6 of 10 hotels in Rota
Location
Cleanliness
Service
Value
Certificate of Excellence
The Playaballena SPA Hotel enjoys a beachfront location, next to Costaballena Golf Club and set amongst charismatic spots such as Rota, Chipiona and Sanlucar de Barrameda in the heart of the Bay of Cadiz.
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Property amenities
Restaurant
Pool
Room service
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Great View

Location

Full view
2,242Reviews
82Q+A
6Room tips
Traveler rating
  • 853
  • 994
  • 231
  • 85
  • 79
Time of year
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  • English
Popular mentions
The room is really nice, big bathroom , outside area and comfortable bed. the pool area is beautiful but it felt like they put ICE in the water because it was so cold even for a hot day. I ordered a pina colada and it was disgusting. The food in the buffet was the most
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Response from Senator-Hotels, Gerente at Playaballena Aquapark & Spa Hotel
Responded Nov 19, 2018
Dear guest, Thank you for taking the time to provide your feedback regarding our hotel. Certainly, I am very discouraged that your stay was not all that it could have been. We were most concerned to read your remarks about the restaurant service you experienced while staying with us, mostly because your comments do not reflect the usual standard of service we strive to give our guests. We are entirely at your disposal and would be delighted if you gave another opportunity to welcome you to our hotel again or to any of our Senator Hotels & Resorts establishments. Respectfully yours, Luis Rossell GM PlayaBallena Spa Hotel
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Comfortable rather than luxurious. All the staff were very friendly and helpful. Dogs allowed. The rooms were clean, well sound-proofed and a decent size. Good and varied breakfast and satistafory lunch and dinner. The pool bar offers tapas, and the café afternoon snacks (not
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Response from Senator-Hotels, Gerente at Playaballena Aquapark & Spa Hotel
Responded Nov 19, 2018
Dear guest, Thank you for taking the time to leave your excellent comments and for referring our hotel to other readers. We really appreciate your kind comments about all our services, as we are constantly improving them to provide maximum comfort for our guests. We were thoroughly pleased to read that your stay was a pleasant one. I would like to again express our gratitude and hope we be able to welcome you to our hotel on another occasion. Respectfully yours, Luis Rossell GM PlayaBallena Spa Hotel
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+1
Very nice and comfort place to stay. Our room was big with terrace faced golf course and Atlantic ocean. The pools are clean and very well maintained with palm trees shading available. Entertainment for children is on daily basis. The hotel have many shops and services such as
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Response from Senator-Hotels, Gerente at Playaballena Aquapark & Spa Hotel
Responded Sep 7, 2018
Dear guest, Thank you for taking the time to leave your positive comments referring our hotel to other readers. We really appreciate your kind comments about all our services, as we are constantly improving our services for the maximum comfort for our guests. We were thoroughly pleased to read that your stay was a pleasant one. Your comments fill us with satisfaction, make us proud and bolster our commitment to good service. Your remarkable review of all our staff will surely be appreciated by the entire Playaballena hotel team. On behalf of our staff, I sincerely thank you for your kind consideration. Regarding your comment about our staff and their communication limits in English, I would like to inform you, that we are working every day for improving our services, including a constant formation of our staff. Therefore we offer courses, where we set great the foreign languages. Nevertheless we will take into account your impression about staff and will work in order to improve further the communication quality, so your perception will be completely satisfactory next time you visit us. We would be delighted to welcome you back to our establishment and please be assured that we remain entirely at your disposal at all times. Attentively yours, Luis Rossell GM Playaballena Spa Hotel
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The year is 2018 and there is no Wi-Fi in the rooms at this hotel. I was told I get 1 hour a day in the lobby. Wow. Breakfast starts at 8:00 am. I'm already at work by that time.Never again will I stay here unless there is no other options.
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Response from Senator-Hotels, Gerente at Playaballena Aquapark & Spa Hotel
Responded Jun 29, 2018
Dear guest, Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been. Concerning our WIFI connection, I would like inform you that in every of our hotels there is WIFI connection in the lobby area, having at the disposal of our guests free WIFI every day, as you comment. However you can also order a Premium Card at the reception for direct internet connection from the room or other areas of the Hotel, like the pool. Nevertheless we are in process to improve our WIFI connection to offer a better service. We regret all your inconvenience caused and if I may we also regret that you have not communicated that matter with the breakfast opening time to the reception staff during your stay, to be able to improve it immediately and offer you a satisfactory option, for example to order our sortiment of cold breakfast, except our show cooking service, from 03 am until 08 am. In closing, we sincerely apologize for all the inconveniences caused during your stay. We hope you would provide us the opportunity to welcome you in our hotel again or in any of our Senator Hotels & Resorts chain establishments. Respectfully yours, Luis Rossel GM Playaballena Spa Hotel
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This hotel has the best cleaners in the world. Just returned home from a 2 night stay there and its just great. Large rooms with nice terrace,huge beds,everything nice n tidy. Never seen so many palm trees around such a lovely pool area. All in all a great place to stay with an
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PRICE RANGE
$86 - $382 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playaballena hotel rota
LOCATION
SpainAndaluciaProvince of CadizRota
NUMBER OF ROOMS
324
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