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Sea Side Resort and Spa

Agia Pelagia, Crete 715 00 Greece
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Certificate of Excellence

About

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Certificate of Excellence
Sea Side Resort & Spa is amongst the best that Crete has to offer. The resort is situated at the top of a hill in Mononaftis bay in the quiet area of Agia Pelagia. You can find us in a serene oasis with panoramic views just 22 km away of Heraklion airport and 28 km away of Heraklion city center. Our 248 rooms and suites with breathtaking views are ready to offer you the tranquility and comfort you are asking for your holidays. All rooms are fully equipped with: free Wi-fi, mini fridge, 32” LED satellite TV with International channels, air-condition, safe deposit box (free of charge), direct dial telephone, hair dryer, kettle, coffee-tea making facilities, balcony or terrace, sea view or side sea view. Guests may enjoy a relaxing Wellness experience (on extra charge) in our Spa center with a wide range of services such as Massages, Sauna, Steam room, face treatments, manicure & pedicure, Adults Only Indoor Hydropool. The Adults only pool of the Spa, is heated from the beginning of the
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Tennis court
Evening entertainment
Babysitting
Wifi
Public wifi
Internet
Hot tub
Sauna
Infinity pool
Adult pool
Indoor pool
Outdoor pool
Private pool
Restaurant
Breakfast available
Breakfast buffet
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Rooftop terrace
Concierge
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private balcony
Minibar
Flatscreen TV
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
Languages Spoken
French, German, Greek
Hotel links
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Popular mentions
This hotel blew us away, stunning location and views and was fairly quiet in May. The staff were all brilliant. We even got upgraded to a room with a shared pool, we shared with about 4 others rooms but there was barely anyone else using it at the same time. We would definitely pay more to get this room next time. The food was stunning, fresh salads, freshly cooked grills of meat and fish, and the white wine was lovely (and never ending!) we will definitely be returning and would recommend anyone to visit Seaside.
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+1
Hotel's Favorite
My partner and I have stayed in this hotel before and had a wonderful time, but if you return could it be better than the first? YES! The second visit was truly superb, apart from the weather being fantastic, the hotel had gone through some changes since we were last there. There had been a change in ownership and they obviously want to inject their ideas into the hotel, and this sometimes can change the feel of a hotel, but the improvements we experienced just proved that they were moving in the right direction. The hotel still had the special core that makes a hotel tick perfectly and makes your visit special. That core is the people that make the hotel run on a daily basis; from the front desk, the restaurants, bar staff, housekeeping and gardeners/maintenance. It’s a Cretan trait to be friendly, and every visitor should bare that in mind. They are mindful that people want to keep themselves to themselves, but if you engage you will find all of them are really friendly, always a smile, a ‘good morning’, ‘afternoon’ or ‘evening’ and a chat, and if you need anything they really do go out of their way to try and make you happy. What more can you ask for when you’re on holiday! As soon as we arrived, if it was not noted that we had been before the front desk staff recognised us and were so welcoming... the front office manager Nikos and from that moment on we went into relax mode. If it’s your first visit to the hotel seek out Maria (Guest Relations), always great to have on hand, she will explain and sort things out for you, so you’ll get the best out of what the hotel offers. We went for the Superior Shared Pool room again, and we loved the new decor in the room, where they had changed things around during the closed season. Modern decor, spacious and we really did love the bathroom and the way that it opened up into the main part of the room, through glass doors to a shower/wet room. Smaller divisional walls rather than separate rooms made the room feel more spacious. Just beyond our patio was the swimming pool (infinity), very long pool and shared with just a few people. A really great size pool to get some good swimming in, while at the same time you’re taking in the incredible panoramic and beautiful views of the Mediterranean. There really is a WOW factor as other people have mentioned in their reviews, and as the days pass your stress levels drop. We mixed with a lot of people who liked the runs down to the beach and the hills around the hotel in the morning, which some ended their session in the hotel gym or in the spa with a choice of massages, great exercise for them but too much for us, our choice was always for the long swimming pools. The main restaurant, which caters for breakfast and dinner, now includes lunch and we thought was a great change from before. A huge variety of choice and no chance of anyone going hungry. The red wine used to be served chilled from the fridge (obviously a Cretan trait), but this time they had changed it around and had non-chilled bottles of red available, much better! It was great to be remembered by a lot of the people there; Mara (Sharon Stone) still warm and friendly, it made it feel that we hadn’t been away. If it wasn’t Mara looking after us in the main restaurant it was Stella. It was great to also see Popi and Dimitris at Thalassa pool bar again, a lovely warm welcome back from them. Had a great meal at the Jasmine (Asian) one evening and at Kullinarium, and we were looked after again by Risota. Maria and Irini at the Minoan (still a huge selection to get through). Lots of thanks and gratitude from us to all above. We opted for the same position/area as our room like last time, because it suited us as a couple. The room is classed as a ‘land view’, but we could see the sea and we looked down onto the beach (Mononaftis beach), which is only a short and quick stroll to get to, where we have made many friends that live there, eating great food at Stelios Taverna. Fantastic views from this little hidden beach, especially for the Sunrise if you get up early! We will be back again, and hopefully use it as a base to explore the rest of Crete. It was again a lovely friendly relaxing experience! Take my advice, engage and be friendly with the Cretans, it will certainly give you a great return for making the effort and make for a better experience while you are there.
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+1
I’ve debated on this review for some time and whether a 3 or 4 star was warranted. There are multiple reasons and perhaps I won’t get them all covered here, but I hope to give you a little insight at least. Firstly, if you’ve stayed in 5 star hotels in Greece before...this one unfortunately should be a 4 star. It is not up to standard in many areas. Staff: Generally very polite and friendly making for a relaxing stay. However, our first morning booking the A La Carte restaurants left a lot to be desired with who I assume was the food and beverage manager (petite, blonde short hair, red shoes). We were looking to book the a la Carte restaurants and food is an important part of our stay wherever we go. Ultimately she was rude and dismissive, talking to you as if you are stupid and with very little patience. This gave us a negative first impression as she was the first person we encountered on our first day. Not sure why she has a management role when even cleaning and maintenance staff were much more friendly! On the other end of the scale, shout outs to Mara and Stella for their always friendly and warm reception. Reception staff-all very unhelpful and dismissive. Food/drinks: Hit and miss. Lunch options at Pelagos were a nice change of potentially 3 meals a day in the buffet restaurant. However, we felt the atmosphere here was not fitting to the rest of the resort. 80’s music and not designed like the rest of the hotel-perhaps it will be updated in the future? A la Carte meals fairly good, the best was The Kulinarium apart from very slow service. We were the last guests seated and still our meal took 2 hours from start to finish. We also found the charging for beverages in these restaurants a strange concept and one I’ve not experienced before. We came to believe perhaps the A la Carte restaurants are independently owned? We don’t see the reason when you can go 50 yards for a glass of wine or beer with no cost. Buffet had lots of choice, lots of recycled meals from Lunch and previous days food however. I realise this is for cost reasons and not to waste, but please don’t call a hash brown with a blob of cheese on top ‘potato dauphinois’! Self serve beer also poor here, flat on every occasion. Cocktails and drinks were on the whole very poor. Most cocktails were made with Raki, which is a very strong and distinctive Greek spirit. At the same time you could order a non alcoholic mojito but if you wanted one with rum you had to pay €5 extra for the privilege. Why can’t this be offered with the local rum? Similarly, a much better made mojito with snacks and beach service was had from a Taverna at the beach...my advice, try those instead! Things like this were again, not 5 star standard. Rooms/Resort: Without doubt the views and setting are what makes this hotel what it is. We had a sea view sharing pool and we would recommend this. Again though, silly policy of not being able to take drinks back to your room/pool made this not 5 star. Other 5 star hotels on Greece we’ve received pool service in these room types, or at the very least being able to take drinks back. We saw many people ignore this rule and we completely see why! Room was decent, newly refurbished and we had no problems. Again, views are great and relaxing to wake up to. Maid service was excellent each day. Other things to note: Location very remote, not much to do without a car or unless you organise excursions. Not what we wanted really as it was meant as a relaxing week, but a heads up to keep this in mind. Entertainment not great but this wasn’t something we were too fussed about Ultimately, if you get a good deal it’s an ok place to stay but greatly depends upon what you’re comparing it to. I’m by no means a snob and will stay in a Travelodge or budget hotel as much as the next person. However, with the expectation of 5 star you will be disappointed. Annoyingly small things would greatly improve things-being able to take drinks to your room, a mini fridge stocked with a few options not only water, better quality drinks and cocktails, room service, free alcohol in a la Carte restaurants for example. I wouldn’t be against adding an extra €50 on the room rates for these things and sure many others wouldn’t either! I must leave the most ridiculous thing till last; a floating breakfast. This is an option given to those in a sharing pool or private pool room category. We were urged by email to pre book this upon arrival and we thought it might be a fun thing to do-mainly for a good photo to send home. However, what they don’t tell you and what isn’t advised in all the carefully crafted Instagram/Facebook photos is that this costs €40! Pretty ridiculous price to pay for eggs Benedict at a supposedly 5 star resort. Really not good. I hope the hotel reads and acts upon some of my feedback because as stated, a few simple changes would make a big difference. Think through your hotel choice carefully as Crete has a lot to offer and no doubt better 5 star hotels. It sadly was not a patch on our Mitsis Hotels stay a year earlier.
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My husband and I stayed for a week, as our first visit to Crete. We had a great time and were very impressed with the location of the hotel - overlooking the sea and within walking distances of a few beaches. The staff members were all very friendly, helpful and professional - always going out of their way to help guests. We were particularly impressed with the lady who provided all the active activities (e.g. pilates, zumba, yoga, etc). Our room was overlooking the sea, with great views, and good facilities. The food in both the buffet restaurant and the three a la carte restaurants was very good - with lots of variety and choice. The pool areas were very clean and well kept, and we were always able to get a sunbed spot. The only downside to the hotel is the location, in that it's quite far away from large towns and is very hilly - it was difficult to go on long flat walks/runs in the vicinity. All in all, an excellent venue, with especially impressive staff and facilities!
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As a family of four we stayed here for 2 weeks in August, booking a Suite with Private Pool and Terrace as part of an expensive all-inclusive package holiday. The hotel's location is very remote, with the sea views being breathtaking and it's so quiet and relaxing (apart from waking to the waves hitting the rocks). The hotel is just 40 mins from Heraklion airport, and a good base to explore the north Crete coast. However, our warning about this place is that you shouldn't believe all of the photos on their website or social media presence as it's not representative of what you may get, and that's left a sour taste for us, The room we were given on arrival was very cramped for a family of four, and the small terrace area including a tiny private pool was always in shade whatever time of day. If you compared this to their crafted photos on the hotel website you would think you were staying at another resort, After contacting our holiday company, the hotel manager moved us to a better room, but 4 days of our holiday had passed by this time and the sparkle had gone. A quick list of some positives - those Sea Views - being able to eat in table service restaurants 6 times in the 2 weeks (Cretan, Asian and International Gourmet), with excellent food quality and choice - Service from the waitresses in the restaurant (special mentions to Eleftheria and Stella) and Panaroma bar (special mention to Chara) - excellent free WiFi throughout the resort - No charge for car parking, a room safe or beach towels But there are too many negatives to even consider this to be a 5 star establishment - less than helpful reception staff - several examples of management shouting at or arguing with staff, especially the female restaurant manager - constant lukewarm food in the main buffet restaurant, and little variety in dishes over 2 weeks - slow service in the Cretan and International Gourmet table service restaurants, and a charge for any alcohol ordered there - only water replaced in the room mini-fridge, but we were not allowed to take bar drinks I plastic cups back to our private terrace - only 1 person employed in the animation team so limited daytime activities, and repeated evening entertainment We definitely wouldn't return here, and this certainly isn't somewhere you should go with school age children for a family holiday. On reflection, we are unsure why they haven't turned this place in to an adults only resort - the hotel is very much aimed at young couples, with the upgraded adult pool and bar area, providing mostly tables for 2 in the restaurants and the lack of daytime entertainment for kids of any age.
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PRICE RANGE
$150 - $444 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sea side hotel agia pelagia, sea side resort and spa, sensimar sea side hotel
LOCATION
GreeceCreteHeraklion PrefectureAgia Pelagia
NUMBER OF ROOMS
248
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