Very disappointing experience of 1 week stay for the money paid (nearly 300 euro for Monday night for example!!!) - did not worth it at all. Very unpleasant management who only explains its mistakes and omissions by government regulations rather than manage the situation, so guests feel welcomed. Not baby (pushchair)/disable people friendly hotel. Cons: - swimming pool security does not recognise USA/UK QR codes for CV19 jabs, so you are banned from the pool and stay 1 week in the zircon room or you need to drive back and forth to the village every 2 days to do a test, 7 min drive one way is 30 euro, plus return trip, plut test price. Additionally we were incorrectly guided by the hotel staff on the test centre. - The lift to the swimming pool is broken and remained broken for entire week though requested to repair it, so I had to carry my infant with the pushchair up/down every time - We requested a baby crib twice and in advance, when arrived there were no crib in the room - Everything looks very very outdated -requires a lot of maintenance for the entire property - No room service (well there are no restos in the eve except 1 overbooked) - Lots of little details missing: broken hangers, shabby wardrobe, leaking water mixer, no gel provided, mugs not washed on another day etc etc… you will be tired to report it to the reception that does not always pick up the phone - Extremely slow internet - 1 buffet choice for entire hotel on Saturday evening. No other options for food. But when tried to book us in - it was fully booked due to the low capacity! - Not child friendly venue in the evening - too loud music at dinner, even adult could go crazy with saxophone playing so loud and again no other placed to dine in - Management doesn’t care about guest - suggested me to get a plastic box with food to eat in a room when I could not have a dinner at the hotel - Quality for 3 stars hotel, price for 4+ - There is no sympathy and willingness to help and accommodate the requests of the guests - Not every staff member speaks decent English - Asked for a babysitter on 1 night - hotel suggested a teenager, underaged person to look after a 3 months baby (shocking) - gym, sauna, steam room - all closed Pros: - Quite a list of activities at the premises: tennis, golf, pools, pétanque, wine yard - Few types of accommodation: hotel, residence…
We had a pleasant stay at Dolce Fregate Hotel. Very good service. Breakfast and dinners where very good. The teammembers of Dolce Fregate were kind and always willing to help. But may stay will always give me a negative feeling because of one event which I have explained the survey. I find this a pity and the management of Dolce Fregate Hotel do not deserved this.
Lovely place in a fantastic setting in the middle of the wines and with a view over the golf court, the hills of Provence and the Mediterranean. It's pricey indeed but if you are looking for a quiet place for relaxing while enjoying lazy days by the outdoor pool or enjoying the indoor spa facilities, it's worth the cost. The breakfast buffet is also nice and enjoying it on the terrace while taking in the view is a great way to start the day. The annexing golf restaurant provides a small selection of tasty dishes available for lunch and dinner. The rooms themselves and the in room amenities do fall short of a luxury hotel but the beds are comfy and it has all the charm of Provence.
Fantastic service everywhere especially in the restaurant, at the pool, at the bar. Great drinks and food but rather expensive. The view is breathtaking, the pools are really nice and there is always a sun-chair available. If you are a golfer this is the place to go. Downside: the apartments definitely need to be refurbished, furniture is old but the quality of the beds is okay. We also wondered how often the pool area gets cleaned. There was a band-aid laying beside the water where you clean your feet for 6 days straight.
Dirty toen carpets, needs painting everywhere, old damaged furniture, mediocre rooms, no room service, only 41 dinner seats. Terrible Value die money. Used to be Good, no langer. Stage is the only pisitive things, very friendly.