South Pearl Apart Complex
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About
Everyone needs a place to lay their weary head. For travelers visiting Sozopol, South Pearl Resort & Spa is an excellent choice for rest and rejuvenation. Well-known for its proximity to great restaurants and attractions, South Pearl Resort & Spa makes it easy to enjoy the best of Sozopol.
Rooms at South Pearl Resort & Spa offer a kitchenette and air conditioning providing exceptional comfort and convenience, and guests can go online with free internet access.
Outdoor furniture is one of the conveniences offered at this resort. A pool and an on-site restaurant will also help to make your stay even more special. If you are driving to South Pearl Resort & Spa, there is free public parking available nearby.
For those interested in checking out popular landmarks while visiting Sozopol, South Pearl Resort & Spa is located a short distance from Ravadinovo Castle (1.7 mi) and Church of Saints Cyril and Methodius (2.6 mi).
Travelers looking to enjoy some shrimp can head to Del Muro or Urania Bistro. Otherwise, you may want to check out a cafe such as Restaurant Riviera.
If you’re looking for something to do, Church of The Most Holy Mother (0.7 mi) is a nice way to spend some time, and it is within walking distance of South Pearl Resort & Spa.
South Pearl Resort & Spa is sure to make your visit to Sozopol one worth remembering.
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The room itself is ok with a comfortable bed, albeit the use of plastic mattress protectors is not a pleasant feature and we had to remove them to stop us from sweating at night. Walls are pretty thin and the plumbing is audible from upper rooms. The TV reception is not good and has only a few channels. There is a kicthenette in the room with a coffee machine, but the only implements we found were some knives and forks and three dirty glasses, so we couldn't even brew a coffee in the morning.
The hotel has free wifi, but despite the room being relatively close to the lobby, wifi reception proved very patchy in the room. The hotel is opposite Kavatsi beach, some way out of Sozopol so it is a quiet area. This could be a good thing, but there is no apparent means of transport into Sozopol so we ended up driving and paying for parking in the old town, itself not that cheap. The hotel car park is very small for the size of property and on arriving back on evening, we had to park on the road outside the hotel as there were no available spaces in the car park.
Despite all this we wanted to extend our stay from 3 to 5 nights and we were told that they would offer the same price as the deal, but breakfast was not included. We thought this a mean spirited gesture, particularly after the difficulties we had experienced, and when we informed them that this would result in us checking out the following day, we received another shrug.
Overall, it isn't a bad place, the building itself is quite new and stylish and the setting is attractive, but I have stayed in much better hotels for the money and the service needs a lot of work. The prices in the bar and restaurant are out of this world for Bulgaria, it is no surprise it was empty each night we were there.
Unfortunately, the great views and superb location can't make for the bad construction and inadequate hotel management. Here's why:
- When we checked in, the apartment was dirty - there was sand everywhere. We spoke both to the front desk and the housekeepers, asking them to mop the floor more carefully, but our request was ignored.
- There were never enough towels left in the apartment.
- There were stains on the sheets.
- Even though South Pearl had opened just couple of years ago, it looked pretty run down - squeaking doors, windows that wouldn't open, stained furniture and signs of leaks and mold on the walls.
And we would have ignored all mentioned above if it wasn't for the thunderstorm and rain showers one night that flooded the apartment! And when I say "flooded", I mean 10cm of water in the bedroom. That night the front desk staff didn't offer any solution or help - they just explained that there were no other available apartments or studios at that time, and just offered us a bucket and towels! The next day we were finally moved to another apartment, but we never got any kind of compensation or even an apology for the horrific experience.
Needles to say, we won't be back!
First unpleasant surprise. The hotel is not directly on the beach and beach chairs are available for 30 leva per day. Deck chairs at the pool are for free. The pool is well maintained.
2nd surprise - towels are changed only on the third day. On the fourth we just put towels for exchange and they took them but did not put new ones. After we asked they gave us with spots.
Shampoo the put only the first day. 2 small bottles of, shampoo two small soups and 2 bath gel for all five days. I guess if you stay longer they will not give new ones.
The kitchen is not fully equipped - no bowls, no sponge, washing-up liquid and cleaning cloth. We did not cook, but this is a kid that I noticed was missing. Garbage bins are small and not cleaned any day of our stay. One afternoon, other disappointed guest put their garbage in bags next to the elevator to be taken from the cleaning staff, but it stay there until the next afternoon.
When other guests cook it really smells in the other rooms and corridors of the hotel.
One of the days our shower broke and asked to fix it. The clerk said that there is no one that can fix it and she cannot get in contact with the manager. A maid came and patched up the situation so we can take a shower after the beach. The next day they fixed it, but the next day even burst worse.
Breakfast is simple. Not a big choice. Eggs with something else if you like coffee, soda and water they will give you only if you request even it is included in the price
Ordering our dinner in the hotel was also a little misunderstanding. My husband ordered fish soup and after 5 minutes our son also ordered fish soup to another waiter who said there is no soup . Turns out they did have soup. Otherwise we were happy with food that we ordered.
I will not recommend this hotel to my friends.
The room we had was on the ground floor and was OK in terms of equipment and functionality. Mosquitoes are a big issue since there was no net on the window. Another bothering thing is the extreme humidity in the room, due to which a mould smell was coming from the bed mattress. Towels were not changed daily, which I think is a standard for a 3 star hotel. The selection of tv channels was fairly poor. Otherwise, the personnel were friendly and responsive.
The humidity in the north studio apartments is very high, the beds and the wardrobe smell of mould.
The Employees all where absolutely lovely and did theyr best to make our stay in the hotel a nice one. But the Organistation is awfull.
The breakfast is good, though nothing special.
The pool is fine.
The WiFi is not accessible in all areas, so one may have to go to the bar to use the Internet.
The parking lot cannot accomodate all cars during the busy periods.
Firstly, we were with baby and he messed up the bed sheets the first night (understand that as the diaper leaked!!!) - they did not changed the sheets because "it is against the policy to change the sheets after one night".. Excuse me?!? We're talking poop situation here + baby to sleep on it! They did took some of our towels which they did not replace.
The staff at the reception needs more training and has to train on politeness towards the customers.
There was problem with the wall in the room - right beside the bed (can be seen on the pictures; 1/3 of the balcony was occupied by the dangerous air condition..
As you will see on the pictures, there were cables going out of the bushes at the restaurant area; a shaft was open by the pool during our whole stay and was not secured!
Otherwise, the restaurant staff was polite, the food was nice - although the displayed breakfast was insufficient. There was a line for the ONE toaster (for only two pieces of bread) & there were always people waiting for eggs/bacon as the displaying box was too small and they had to refill it often. The food which could be purchased during the rest of the day was nicely made and tasty.
When not taking into account the open shaft, the pool area was very nice, the water is kept very clean.
We had to leave earlier and they didn't charge us extra (for the made reservation of 9 nights, we stayed 2), however, they were no where near interested in the reason for leaving - which I find very unprofessional.
"The Junior Suite is spacious and comfortalbe for 2 people, at least the one we had."Read full review
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