Grand Hotel Primoretz has an excellent location between the sea and the city. From a very nice pool area, there is direct access to the sea garden and clean beach. The room floors and rooms are a bit aging, Locking, and the electricity system has a bit temper when we stayed there. The rooms are huge but the style is a bit aging. The service level is very alternating as well as the language proficiency of the staff.
My experience was extremely positive from the very beginning when making the reservation. Tania was patient, polite and accommodating. When we checked in, we were surprised with an upgrade from one to two bedroom - much more space ;) The room was very very clean and modern. We met out housekeeper who was simply amazing. The pool attendants do a great job by keeping the pool clean, also the water was nicely heated. Bar and restaurant on site were great, especially for a breakfast and after-dinner drink. We appreciate the onsite and underground parking. We will definately come back again as this hotel is central located and only minutes walking to the main drag.
Very impressive hotel, beautiful surroundings and really good service from the staff. Special thanks to Kremena at the front desk, who gave us extra attention and service and made our stay unforgettable. The only minus in the present Covid situation is that despite face masks bring mandatory in the common areas hardly anybody wore them.
The hotel is excellent !!! Large and modernly furnished rooms, clean, warm service and on top comes the spa - indoor swimming pool, variety of sauna and spacious other facilities. Hotel was fully professional even out of season - in the cold days of winter
Staff is extremely unpleasant, behaved like I am. It a customer, but a street dog ! Never expected such an attitude from a 5* hotel staff! It is really not nice to pay money for such crab ! Ordered breakfast, seated myself outside, the waited asked me for the bill before even bringing my coffee! That is apparently the best of the bg tourism!
This is nice hotel located very close to the sea. I had a big room with view on the sea, also there was cozy balcony on which I could wathcing sunrises. Also thereis big fantastic pool. As for me desing of the hotel is little bit old. All the place was very calm and quiet, so it will be a good choise for those ho prefere such type of the rest. The only one disappointment for me was beach zone near the sea. I can't say that it was bad, but it is does not exactly match the level of the hotel. Especially beach umbrellas whitch were to old and need to be replaced for new one.
In August this year we decided to spend summer holiday on the Bulgarian seaside. Among other places, we stayed in Grand Hotel Primoretz. The room we stayed in was 40 sq m, huge enough to do my aerobics class without any risks;-) The pool was also amazing, for any passionate swimmer to feel at ease. I also loved the bed, big enough to accomodate 4 persons:-)) The view from the terrace in the morning when the sun rose from the sea was dreamy. All the sanitary conditions were respected, the breakfast is good quality selection, the vallet parking very helpful (in a city where the parking lots number seemed scarce)
I am giving this hotel four stars because it really is a beautiful structure with great rooms, very comfortable common areas, and solid breakfast. On the plus side, the grounds and pools are stunning. Right at the beach, one can walk along the water to a pier and to wonderful gardens. Couldn’t ask for a nicer facility. Of importance to me, the gym is huge and super complete. As nice as any freestanding American gym and spa. So why the four stars for a five star property? The staff. With the exception of two women at the lobby bar who were very nice once we got to know them, not a smile in the place. When my room key didn’t work, the desk person rekey it but it still didn’t work. Hey, these things happen. So on my third trip down, I asked if she would give me a new key with a new mag stripe. Answer- no. Rekeyed it and still nothing. Finally got a cleaner to open the room and waited for new desk staff who were about the same. But gave me a new card which worked. Breakfast ends at 10. At 9:55, a server came and took my plate while I was drinking water. I told him I wasn’t finished. He kept walking with my plate. They mean closed. All of this is, of course, management issues. I am sure the staff people are perfectly teachable but no one has taught them. Reminded me of old Eastern Bloc where the customer was never right. So Facilities 5 star but Staff 2 star. I give it a 4. …
Modern and nice location with rich golden decorations in style with Marble bathrooms and spacious halls. Gracious restaurant, lobby bar and SPA. All the necessary facilities and high level service for a 5 stars location. Staff very attentive to your needs and distrete. My experience was wonderful and I warmly advice you to stay in this nice hotel. Location - seaside of Burgas Rooms - spacious and well equipped Service - professional and distrete Restaurants and bar - excellent
We stayed at the hotel for the weekend. We booked junior apartment and double deluxe room. The junior apartment is spacious, well furnished, with big terrace and spectacular sea view. The double deluxe room is the same. The spa is fabulous. The breakfast is fantastic with great variety of dishes to choose from. The service everywhere in the hotel is exceptional. The door boy, the staff at the spa, the housekeeping, the ladies at the reception desk, the waiters at the restaurant - all of them are extremely professional and outstanding when performing their duties. A huge thank you to Tanya from Marketing for the extremely understanding and professional treatment we were served.