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Grand Hotel & Spa Primoretz

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Al. Batenberg 2, Burgas 8000 Bulgaria
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (263)
360
Panoramas (52)
Room & Suite (305)
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A note from Grand Hotel & Spa Primoretz
Updated 05/21/20

About

#1 of 31 in Burgas
Location
4.6
Cleanliness
4.6
Service
4.0
Value
4.3
Grand Hotel & SPA Primoretz combines discreet luxury, high level of service, unique location, nature, sea, beach, SPA and Wellness. The hotel is located in the Sea Garden of Burgas, in close proximity to the beach, in the bay between Pomorie and Chernomorets and is a Hotel Complex, with Balneo/SPA/Wellness and Beauty Centers, combined with a Seaside Park. Personal attention, kindness and discreetness are only part of the details with which our well-trained staff creates a unique atmosphere in our restaurants, bars and recreational areas. Different in service and style, the "Grand" of Burgas provides a truly authentic and luxurious experience, transporting you in your dream-like home. Discreet luxury, soft nuances and exceptional design are characteristic for the spacious rooms and apartments in the hotel section. In order to satisfy every taste and desire, the rooms and apartments overlook either the old and authentic part of Burgas or the sea and seaside park. The interior design and atmosphere bring in sense of harmony, home comfort and complete relaxation. The hotel has 105 rooms and apartments, of which 75 Standard Rooms, 18 Deluxe Rooms, 4 Junior Suites, 4 Executive Suites, 1 Premier Suite and 1 Presidential Suite, conforming to all requirements for safety, discreetness and 5 star standard.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Airport transportation
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
Russian
335Reviews8Q+A36Room tips
Traveler rating
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Travel With Timo | Hotel Blogger wrote a review Sep 2021
Lahti, Finland718 contributions181 helpful votes
+1
Grand Hotel Primoretz has an excellent location between the sea and the city. From a very nice pool area, there is direct access to the sea garden and clean beach. The room floors and rooms are a bit aging, Locking, and the electricity system has a bit temper when we stayed there. The rooms are huge but the style is a bit aging. The service level is very alternating as well as the language proficiency of the staff.
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Date of stay: August 2021
Value
Cleanliness
Service
Trip type: Traveled
1 Helpful vote
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Ivaylo D wrote a review Aug 2021
Atlantic City, New Jersey3 contributions1 helpful vote
My experience was extremely positive from the very beginning when making the reservation. Tania was patient, polite and accommodating. When we checked in, we were surprised with an upgrade from one to two bedroom - much more space ;) The room was very very clean and modern. We met out housekeeper who was simply amazing. The pool attendants do a great job by keeping the pool clean, also the water was nicely heated. Bar and restaurant on site were great, especially for a breakfast and after-dinner drink. We appreciate the onsite and underground parking. We will definately come back again as this hotel is central located and only minutes walking to the main drag.
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Date of stay: August 2021Trip type: Traveled
1 Helpful vote
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Gonzalo M wrote a review Aug 2021
1 contribution
Very impressive hotel, beautiful surroundings and really good service from the staff. Special thanks to Kremena at the front desk, who gave us extra attention and service and made our stay unforgettable. The only minus in the present Covid situation is that despite face masks bring mandatory in the common areas hardly anybody wore them.
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Date of stay: August 2021Trip type: Traveled
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Ram G wrote a review Feb 2021
Tel Aviv, Israel36 contributions9 helpful votes
The hotel is excellent !!! Large and modernly furnished rooms, clean, warm service and on top comes the spa - indoor swimming pool, variety of sauna and spacious other facilities. Hotel was fully professional even out of season - in the cold days of winter
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Date of stay: February 2021
Value
Rooms
Service
Room Tip: ask for a sea view
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Yavor P wrote a review Oct 2020
Varna, Bulgaria6 contributions2 helpful votes
Staff is extremely unpleasant, behaved like I am. It a customer, but a street dog ! Never expected such an attitude from a 5* hotel staff! It is really not nice to pay money for such crab ! Ordered breakfast, seated myself outside, the waited asked me for the bill before even bringing my coffee! That is apparently the best of the bg tourism!
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Date of stay: October 2020
1 Helpful vote
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Oleksandr V wrote a review Sep 2020
Brovary, Ukraine151 contributions59 helpful votes
+1
This is nice hotel located very close to the sea. I had a big room with view on the sea, also there was cozy balcony on which I could wathcing sunrises. Also thereis big fantastic pool. As for me desing of the hotel is little bit old. All the place was very calm and quiet, so it will be a good choise for those ho prefere such type of the rest. The only one disappointment for me was beach zone near the sea. I can't say that it was bad, but it is does not exactly match the level of the hotel. Especially beach umbrellas whitch were to old and need to be replaced for new one.
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Date of stay: August 2020
Rooms
Location
Service
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Alina Ana A wrote a review Aug 2020
Bucharest, Romania26 contributions8 helpful votes
In August this year we decided to spend summer holiday on the Bulgarian seaside. Among other places, we stayed in Grand Hotel Primoretz. The room we stayed in was 40 sq m, huge enough to do my aerobics class without any risks;-) The pool was also amazing, for any passionate swimmer to feel at ease. I also loved the bed, big enough to accomodate 4 persons:-)) The view from the terrace in the morning when the sun rose from the sea was dreamy. All the sanitary conditions were respected, the breakfast is good quality selection, the vallet parking very helpful (in a city where the parking lots number seemed scarce)
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Date of stay: August 2020Trip type: Traveled
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Vermontman wrote a review Nov 2019
Vermont121 contributions170 helpful votes
I am giving this hotel four stars because it really is a beautiful structure with great rooms, very comfortable common areas, and solid breakfast. On the plus side, the grounds and pools are stunning. Right at the beach, one can walk along the water to a pier and to wonderful gardens. Couldn’t ask for a nicer facility. Of importance to me, the gym is huge and super complete. As nice as any freestanding American gym and spa. So why the four stars for a five star property? The staff. With the exception of two women at the lobby bar who were very nice once we got to know them, not a smile in the place. When my room key didn’t work, the desk person rekey it but it still didn’t work. Hey, these things happen. So on my third trip down, I asked if she would give me a new key with a new mag stripe. Answer- no. Rekeyed it and still nothing. Finally got a cleaner to open the room and waited for new desk staff who were about the same. But gave me a new card which worked. Breakfast ends at 10. At 9:55, a server came and took my plate while I was drinking water. I told him I wasn’t finished. He kept walking with my plate. They mean closed. All of this is, of course, management issues. I am sure the staff people are perfectly teachable but no one has taught them. Reminded me of old Eastern Bloc where the customer was never right. So Facilities 5 star but Staff 2 star. I give it a 4.
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Date of stay: October 2019Trip type: Traveled
4 Helpful votes
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Response from ghpmarketing2016, Guest Relations Manager at Grand Hotel & Spa Primoretz
Responded Nov 3, 2019
Dear Vermontman, First, let us warmly thank you for having shared your experience with us, even if we are truly sorry to read that you did not appreciate your experience fully. We very much appreciate your frank feedback, and hope we will have the pleasure of welcoming you once again to the hotel, when we may have the opportunity to restore your faith in Grand Hotel and SPA Primoretz . Kind Regards, Kristiyana Meranzova Concierge
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Alessia K wrote a review Oct 2019
104 contributions65 helpful votes
Modern and nice location with rich golden decorations in style with Marble bathrooms and spacious halls. Gracious restaurant, lobby bar and SPA. All the necessary facilities and high level service for a 5 stars location. Staff very attentive to your needs and distrete. My experience was wonderful and I warmly advice you to stay in this nice hotel. Location - seaside of Burgas Rooms - spacious and well equipped Service - professional and distrete Restaurants and bar - excellent
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Date of stay: October 2019
Location
Service
Sleep Quality
Trip type: Traveled
1 Helpful vote
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Response from ghpmarketing2016, Guest Relations Manager at Grand Hotel & Spa Primoretz
Responded Oct 30, 2019
Dear Alessia K, Thank you very much for your lovely praise about your stay at the Grand Hotel and SPA Primoretz. We are so proud to read that you had again an amazing stay and could enjoy all our services, our rooms as well as our location. Thank you also for your compliments towards our team, whom we have shared your feedback with. We very much appreciate all of your kind recommendation and look forward to welcoming you on your next trip to Burgas. Kind Regards, Kristiyana Meranzova Concierge
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Sabina Sabeva wrote a review Oct 2019
Ruse, Bulgaria77 contributions39 helpful votes
+1
We stayed at the hotel for the weekend. We booked junior apartment and double deluxe room. The junior apartment is spacious, well furnished, with big terrace and spectacular sea view. The double deluxe room is the same. The spa is fabulous. The breakfast is fantastic with great variety of dishes to choose from. The service everywhere in the hotel is exceptional. The door boy, the staff at the spa, the housekeeping, the ladies at the reception desk, the waiters at the restaurant - all of them are extremely professional and outstanding when performing their duties. A huge thank you to Tanya from Marketing for the extremely understanding and professional treatment we were served.
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Date of stay: October 2019
Location
Cleanliness
Service
2 Helpful votes
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Response from ghpmarketing2016, Guest Relations Manager at Grand Hotel & Spa Primoretz
Responded Oct 30, 2019
Dear sabinasabeva, Thank you for spending your time to give us a straight and detailed feedback from your great experiences during your stay at Grand Hotel and SPA Primoretz. We hope to have the opportunity to welcome you again at our Hotel in the not too distant future. Kind regards, Kristiyana Meranzova Concierge
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PRICE RANGE
$89 - $122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
primoretz grand hotel burgas, primoretz grand hotel and spa
LOCATION
BulgariaBurgas ProvinceBurgas
NUMBER OF ROOMS
105
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Frequently Asked Questions about Grand Hotel & Spa Primoretz
Which popular attractions are close to Grand Hotel & Spa Primoretz?
Nearby attractions include Archeological Museum Burgas (0.3 miles), Sculpture of Gramophone (0.3 miles), and Church of the Blessed Virgin Mary (0.3 miles).
What are some of the property amenities at Grand Hotel & Spa Primoretz?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Grand Hotel & Spa Primoretz?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel & Spa Primoretz?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hotel & Spa Primoretz?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel & Spa Primoretz?
Conveniently located restaurants include Fish Express, 8 Mama's, and Restaurant and Bar Neptun.
Are there opportunities to exercise at Grand Hotel & Spa Primoretz?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Grand Hotel & Spa Primoretz have an airport shuttle?
Yes, Grand Hotel & Spa Primoretz offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Hotel & Spa Primoretz have airport transportation?
Yes, Grand Hotel & Spa Primoretz offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hotel & Spa Primoretz located near the city center?
Yes, it is 0.4 miles away from the center of Burgas.
Are any cleaning services offered at Grand Hotel & Spa Primoretz?
Yes, dry cleaning and laundry service are offered to guests.