Fantastic hotel, staff very friendly and go out of their way to help. Rooms are new and modern with a touch of class I would associate with high end hotels. Hotel facilities are amazing,outdoor pool and wellness and everything you need to have a super relaxing stay. The surroundings are also stunning set on the edge of some really beautiful scenery with vineyards to enjoy. The food is also top class, compliments to the chef for some delicious dishes. The lady at the bar make the best drinks, which she mixes creatively. The breakfast at the hotel is really excellent.Thank you for wonderful stay! We will be back!
To call this Hotel a Spa, is a farce. It has two small pools outside only, neither heated so useless in the cold weather. The sauna room is very small when you consider no one wants to swim and everyone queues to use the sauna. Hardly quiet and peaceful. The coffee shop next to sauna was closed due to lack of staff. In the evening the restaurant was a 3rd full and we were refused a table because they were 'fully booked'. We found out later that the truth was a lack of staff. So bar food was all that was offered, burger and fries or a cheese and ham toasted sandwich. A spa ???? Really???. 300 euro a night is very over priced for a hotel whose amenities are no better than a three star hotel. The icing on the cake? We could not have a printed receipt because they had no ink in their printer!!! This is a 300 euro a night hotel!!! You can pay half of that for a hotel in Vienna and get much better service and much better relaxation. Never again for us. There are so many choices in Austria for real Spa hotels that are much more affordable, so I have no idea why anyone would choose to stay here.…
Great hotel for wine and design lovers. You can find here also well equiped fitness, nice spa with GruVe lounge and bar. I fell in love with the heated pool where you can swim and watch the vineyards. In a restaurant, you can taste a lot of great wines by glass. The staff is very nice and helpful even at 11pm. Hotel room is a top design but very confotable. Bio products Saint Charles in a bathroom were a nice surprise. Must visit is the opposite Wine museum where you can explore its great architecture, wine production and of course taste and buy the wines you like.
Overall the stay was fine but there were a few things that really made the experience less than great and wasn't a four star hotel in my opinion. First off, the rooms are nice but as many people have stated the air conditioning doesn't cool the rooms, so around 9am the room is boiling. I really wanted to sleep in, but was hard when you wake up in a puddle of sweat. There wasn't a phone in the room, so anytime you wanted to make a request for something you'd have to go downstairs or call them, which was strange. Finally, there wasn't hair conditioner in the bathroom and when I called to tell them they said "You can go buy some". So I went to the drug store and bought conditioner for a one time use, which was unnecessary and just not right for a 4 star hotel. I've stayed in hotels all around the world, and providing guests conditioner is a basic level amenity. The breakfast was probably my favorite thing about the hotel. I loved how Austrians drink wine during breakfast while on holiday! But at dinner when we asked the staff questions about the menu and basic wine questions, no one had any clue. At the restaurant the staff was all super nice and very young so it wasn't their fault, I didn't know anything about wine when I was 17 either. I just found it very off putting that a so-called wine restaurant doesn't have one person on staff that can answer basic level questions about the wine list. We also asked a question about an appetizer that was confusing in English and received three different responses including one girl who said "I don't know" and walked away without offering to find out. All around really sweet kids but really clueless when it comes to what they're serving. Finally we ended our stay with a pool & spa day. The pool & spa are both beautiful- I could see coming back here just to spend a spa/pool day. We both had a massage, which was relaxing and okay. However, a week later they reach out to my boyfriend stating that only one of the massages was included in the bill and that he had to give his credit card information. I understand that mistakes are made but that's a pretty big mistake to make and very unprofessional. I really wanted to like this place but every 5 minutes there was another unfortunate thing that kept popping up. All in all, I felt that it wasn't worth it for the price.…
The whole experience was very pleasant. The staff speaks English and is very attentive. The hotel is clean and the spa is well equipped. The loisium building with wine tasting tour and wine shop is literally next door. The hotel is situated in the vineyards and yet close to the town. It is not defined as adult only, but the hotel being a wine resort probably dissuades the families with children so there is peace and quiet. I believe we will happily come again.
We recently stayed at the Loisium Langenlois after an overnight flight from the U.S. It was an easy hour-long drive from the airport and a much-preferred quiet retreat outside the busy city of Vienna. We arrived early with our small dog, who also joined the flight with us, and were delighted by the service. The staff was even able to accommodate an early check-in time so that we could rest. Our suite was spacious and well appointed, including a dog bed and amenities. The wines were all excellent, and the spa and resort grounds were lovely. The breakfast selection was also first-rate. This was our second stay in a Loisium hotel, and we will certainly be back again!
Nothing to say about the hotel infrastructure; its modern, clean and has a nice heated swimming pool. Two main issues though: 1. Even with 50% occupancy or so, we were not able to book a treatment at the SPA. We tried to reserve at our arrival and we were told that for the 2 coming days it was full. 2. We were hugely dissatisfied and disappointed by the restaurant. We had high expectations for the dinner but it was mediocre and overpriced. The first night we tried the meat speciality and it was full of fat and chewy. The risotto was average. The pumpkin soup was excellent though. The second night was a total disaster. We waited 1 hour to be served. They brought the incorrect fish. As we didn’t want to wait anymore, my husband ate it but it was tasteless and with poor presentation (4 tiny pieces of fish with pumpkin purée and pieces of pumpkin on top plus 3 pieces of a cracker). No sauce, no other side veggies and no taste at all. However they charged the original and more expensive fish. Both nights we gave feedback but they were not receptive at all. Maybe they were understaffed given the low occupancy, or maybe it’s a collateral damage from Covid, but the result is unacceptable. It’s really a shame and we’re leaving with a bitter aftertaste of our experience.…
got the 30% off deal - got the room in the new building.. who on earth markets the views of the vineyards and then builds balconies with milk glass?!? A New York Star Architect!! also: who is building new hotels without air condition?!? A New York Star Architect! finally: who is building an entrance with a 90-degree angle and a glass wall straight-ahead? I guess the same New York Star Architect?!? - the betterspace system: would be great! if it worked. - no kettle/coffeemaker/iron etc in the room - staff issues: some of the "loisianers" are trying, but you can see they are totally overworked
This was my first business trip since the lockdowns started. I was really excited to going back to a hotel. I was expecting that the rooms would be spotless. I arrived in the morning and my room was not ready. This meant that it had been occupied the night before. This made me feel a bit uncomfortable but i shrugged it off thinking that they disinfected between guests. My room was not as clean as i thought it would be. there was hair from the last guest or from the staff in the bathroom when i entered. The mirrors also did not seem clean. I was there for a workshop with colleagues and i have to admit that the reason i gave 3 stars was for the food. I am Vegan and they were advised that there would be Vegans in our group, and the food was really good. The service , on the other hand, was extremely slow. Even with a preset menu, 1 hour was not enough for lunch. The wait was quite long. They are also understaffed at the bar area. We sat outside for a long time before we were told someone would come for drink orders, but since we were. Big group, the waiters simply took care of the tables with less amount of people. In the end, we went back inside without having any drinks. The staff at reception was extremely friendly. The disinfectant gel that they have everywhere smelled amazing as well. There is a lot of construction going on around the hotel, the views can be obstructed.…
If you drink enough of the wonderful “Grüne Veltliner” of the Kamptal region You might also enjoy this hotel. Then you won’t mind that they praise the great vineyard-view of their “highest category” rooms and then you end up with a view on a construction site right in front of your balcony. You also won’t mind if you wait in front of the restaurant for 10 minutes to be seated and then don’t get any attention for 20 minutes once you sit on an outdoor table wich has so much spotlight on, that you think you are in an exhibition hall. You also can’t be bothered by the Menu that shows quite limited but extraordinarily heavy choices, like pork belly or Wienerschnitzel. And you won’t mind at all that your remarks about this are simply ignored by the staff. The new room, which we got after our “view” complaints had an air-condition which did not cool and on the first day they simply forgot to clean it,- also not after we reminded them. Finally,- they charged the full price of the premium room category although we stayed in a down graded room, which we accepted due to the construction site. We had a lot of the great wine of this wonderful region.... but we also found other hotels for next time.…
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