GRAND HOTEL TREMEZZO

I was strongly considering this hotel for an extended vacation to Lake Comp but I find it troubling that the hotel’s responses to the reviews never address any of the negative comments or offer any sort of apology for service or other shortcomings. I find that unusual for a hotel of this caliber and it gives me pause about staying there. For those who have stayed there, did you receive the appropriate response when you were on site and did the service reflect an acknowledgement of any issues or shortcomings? Thanks very much.

Dear Rudypea, Buongiorno from Grand Hotel Tremezzo. Please allow me to participate in the conversation just with a brief comment. We are sorry to know that you find our answers to Guests’ reviews not enough attentive to the highlighted shortcomings. We wish you to know that we always try to reach the Guests directly by email to express our most sincere apologies for the areas that did not meet their expectations. We also reply back to the TripAdvisor reviews stating our regret, even if in a more overall and official way. We are sorry that we do not manage to make you get these feelings when reading our replies on TripAdvisor but we hope this will not be an obstacle to stay at the Grand Hotel Tremezzo in the future. We can not wait to welcome you with open arms and let you experience our genuine Italian hospitality and tradition of Guest-oriented service (hopefully not to respond to shortcomings but to make you live a unique Lake Como trip! 😊). Sincerely yours, Valentina De Santis CEO Grand Hotel Tremezzo

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Hi We are planning a visit to Como starting 6th Oct-10th Oct and have booked at your hotel. I would like to know if pizzerias around and attractions in smaller towns like Bellagio etc would be operational during this time? Since I hear from people that things begin to shut down

Dear salonij4, Greetings from Grand Hotel Tremezzo and thank you for your kind message! Early October is still a very good period to enjoy the lake surroundings as well as Italian gourmet experiences. Our Concierge will be more than pleased to assist you in reserving the best restaurants and pizzerias in the area. We remain at your complete disposal, The Grand Hotel Tremezzo Team

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Is it possible to participate in yoga classes at your hotel as a visitor not as a resident? If this is possible what is your schedule of classes? Thank you,

Dearest Eilish, thank you so much for your message! We organise only private yoga classes on request, if this can be of any interest for you please contact our T Spa for information and reservations. We wish you a wonderful evening on Lake Como! The Grand Hotel Tremezzo Team

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What is the quickest way to get from Boston to Lake Como? Direct flights? Car service from airport?

Dear Chaiss, Thank you for your kind message and greetings from Lake Como! The nearest airports are located in Milan and to reach them from Boston you need to stop once, since there are no direct flights. Milan Malpensa airport (MXP) is at 1 hour and 15 minutes driving from Tremezzo, while Milan Linate (LIN) at 1 hour and 30 minutes. Our Concierge Team will be glad to arrange a private transfer or Meet&Greet service at your preference from the airport. Looking forward to welcoming you at our little corner of paradise, I remain at your complete disposal for any further information! Sincerely, Valentina De Santis CEO Grand Hotel Tremezzo, Lake Como

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Hello. Is the restaurant/bar is open for external guests? Thank you

Dear anvie w, Greetings from a sunny Lake Como and thank you for your message! I'm pleased to inform you that our bars and restaurants are available for external Guests and we look forward to welcoming you! You have plenty of choice with our 5 outlets: our formal restaurant La Terrazza and the more casual L'Escale Trattoria & Wine Bar, both open for dinner only; our T Pizza, open both for lunch and dinner; the T Bar for a light lunch or cocktails and the T Beach, in front of our beautiful water-on-water swimming pool, available all day long until happy hour time. We all remain at your complete disposal and hope to meet you soon. Best regards, Valentina De Santis CEO Grand Hotel Tremezzo, Lake Como

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Simply exquisite!

Wow! What a wonderful property. It was our first time to Lake Como and we couldn’t have picked a better place to stay. The hotel and rooms have an opulent old world charm. Not my usual style preference but it was done well and felt luxurious and fresh. We ate at every restaurant …

Date of stay: October 2018

magic for weddings

it's a magic place, just perfect for intimate and luxury weddings.
Attention to details and passion of the people that work here create a incredible experience.
I can't wait to work here again.
One of the best places in Lake Como

Date of stay: June 2018

Response from Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo

Responded 2 weeks ago

Dear Wedding_Photographer, Thank you very much for your kind review! It is a pleasure reading that you enjoyed our beautiful palace and that you think it is the ideal location for intimate and luxury weddings! We can not wait to welcome you back to the Grand for other beautiful events! Sincerely, Valentina De Santis CEO Grand Hotel Tremezzo, Lake Como

An old hotel - perfecto

This is a very old hotel and if you look closely you can see it is... That is why it’s so special.. we have been twice now. Once as a couple and once with family & friends as a present for a 50th.

The hotel, staff and of course the lake are as it has always been - world class �…

Date of stay: September 2018

Responded Nov 5, 2018

Dear 715pq, Thank you for your kind review and for your trust in our hotel! We have been very very pleased to welcome you back to our little corner of paradise and we thank you for mentioning the Staff, the palace and the lake! We can not wait to your return on magical Lake Como! Kindest regards, Valentina De Santis CEO Grand Hotel Tremezzo, Lake Como

Perfect Romance

This place is beautifully located and stunning. The building and the decor have so much history however it has been beautifully kept and the rooms to the reception are beautifully maintained and offer a perfectly relaxing and romantic getaway.

The staff are very friendly and a f…

Responded Oct 30, 2018

Dear David W, Thank you for your kind review on your experience at the Grand! Your words are a great reward for all of us! Thank you for mentioning the comfort of the rooms and for describing our staff as friendly and our Concierge as fantastic! We can not wait to your return to our beautiful Palace! Sincerely, Valentina De Santis CEO Grand Hotel Tremezzo, Lake Como

Beautiful hotel with great Lake Como views

We would rate this hotel a 5 if the bathtub whirlpool system worked. It's a beautiful place with wonderful views of the lake area. Service is great with caring, considerate staff. The buffet in the morning is well stocked with the obligatory tacky guest picking the food from…

Date of stay: April 2018

Responded Oct 29, 2018

Dear David L, Buongiorno from Grand Hotel Tremezzo and thank you for your kind words on our Palace! We appreciate both your positive and negative comments. Thank you for mentioning our breakfast, our "quiet and romantic" atmosphere and the DVDs collection. We are glad that you experienced very nice moments at our property in spite of some inconveniences. We can not wait to your return to Lake Como and Grand Hotel Tremezzo! Sincerely, Valentina De Santis CEO Grand Hotel Tremezzo, Lake Como

Grand Hotel Tremezzo, Tremezzina, Italy - Lake Como