We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Porto Platanias Village Resort

Traveler (153)
Dining (25)
Room & Suite (22)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
> was planned and built from the start as a traditional Cretan village - a "village within a village" in Platanias - with small picturesque paths, squares and gardens full of flowers. > is constantly popular for families, as it offers many amenities for people travelling with small kids.
Read more
Property amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Babysitting
Children Activities (Kid / Family Friendly)
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Shuttle Bus Service
Wheelchair access
Show more
Room features
Air Conditioning
Family Rooms
Kitchenette
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Great View
HOTEL CLASS
202Reviews
203Photos
13Q+A
12Room tips
Traveler rating
  • 76
  • 71
  • 33
  • 18
  • 4
Time of year
Traveler type
Language
  • More languages
  • Filter
  • English
Popular mentions
Nice rooms, shower had warm water and good pressure all the time. Good and clean swimmingpool and the area around it. A lot of nice trees and flowers in the area. Breakfast had everything you would expect. Also the dinner was good with variations from day to day. Dessert was
Read more
Before we booked the hotel I was often in contact with the hotel regarding our booking, wanting to make our honeymoon stay the best I could. Every email was answered within hours with very clear answers. From the moment we arrived everything was excellent and beyond. Our room
Read more
Response from Sofia K, Υπεύθυνος Δημοσίων Σχέσεων at Porto Platanias Village Resort
Responded Oct 10, 2018
Dear BIGH211012, Thank you for your highly scored feedback on Porto Platanias Village Resort regarding your last stay The key to good customer service is building good relationships with your guests and we are happy that we have succeded with you and that is due to our high level customer service that we have! We would like to thank you once more and to wish you two lots of love in this journey ahead! Our warm regards Grammatopoulou Alexia Guest Relations Department
Read more
Hotel is new and clean, we had a Superior Studio, which is large enough for two people, equipped with a small kitchen, whit everything is needed (fridge, electric cooking, coffee/tea pot, cutlery, plates, glasses and cups). We had half board (breakfast and dinner), but they
Read more
Response from Sofia K, Υπεύθυνος Δημοσίων Σχέσεων at Porto Platanias Village Resort
Responded Sep 23, 2018
Dear Marcel-Buh, We appreciated for taking the time to write such a wonderful review in TA regarding your last stay in our Resort! Indeed our Resort ,as newly renovated , is the ideal choice for relaxing holidays or vacations dedicated to discovering the treasures of West Crete. As you have correctly stated , in our main restaurant you can enjoy our rich buffet that offers a large variety of warm and cold dishes supervised by our Chef who promises to take you to a gustatory journey! All nutrition nutritional peculiarities are taken seriously because we believe that a healthy diet throughout life promotes healthy life , helps to maintain a healthy body , and reduces the risk of chronic disease leading to overall health and well-being. As our staff is our golden base we would like to thank your for your regognition in what we do . It Is a morale boost for us! Your review is highly appreciated and we do hope that we will have the pleasure of your company again soon! Best Regards Grammatopoulou Alexia Guest Relations Department
Read more
The reception upon arrival is good, met by a charming receptionist and then driven to our room in a golf buggy. The room itself was spacious and okay furnished without any thrills. The cleaning of our room was good. We did not have all inclusive and we only ate breakfast at the
Read more
Response from Sofia K, Υπεύθυνος Δημοσίων Σχέσεων at Porto Platanias Village Resort
Responded Sep 25, 2018
Dear Mark A Thank you very much for your candid review of your recent stay at our hotel! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room (cleanliness, space ) and of course your kind words regarding our staff . We would like to apologize for your son's experience regarding his allergies but let me inform you that upon arrival or later on you could inform the reception team about his nutrition features and that would have been avoided . Οur Breakfast buffet offers a large variety of warm and cold dishes and a large percentage of your guest reviews prove so concerning our breakfast quality and we are sorry to hear you were less than satisfied with it. Lastly , we would like to inform you , so no confusion is made in TA readers,that Porto Platanias Beach Resort & Spa has 5 pools in its premices. (1 adults pool, 3 outdoor and and indoor pool in the Spa area) and we are sorry that you missed using them all. In taking great care of our resort , our main priority is to be able to offer a very well-maintained and comfortable atmosphere and to have our guest know about the Cretan diet, the healthiest diet in the world, based on researches, which surely your are not going to taste nowhere, not even in Gran Canaria. , We hope that we can convince you to change your mind about another visit to our resort and prove your otherwise. Best Regards Grammatopoulou Alexia Guest Relations Department
Read more
We were having quite a nice time but our experience was ruined one evening during the middle of the week. For evening dinner the hotel had said it had a dress code of no shorts or vests. However having seen plenty of people dressed not only in shorts but very casual beach
Read more
Response from Sofia K, Υπεύθυνος Δημοσίων Σχέσεων at Porto Platanias Village Resort
Responded Aug 20, 2018
Dear Laurence G, First of all, we would like to thank you for your preference towards our hotel and for your time posting your comment on Tripadvisor. Further to your feedback, we would like to apologize for the disappointments that you encountered during your stay with us but we would like to state that many customers complain because some people go to the restaurant with a Bermuda swimsuit and we unfortunately can not separate who will be allowed to enter the restaurant on the basis of the bermuda brand or cloth. Dress codes are a way of life in many countries and in many social situations. There is a certain way we dress for school, for work and for public occasions. And more important there are always dress-codes guidelines in restaurants in 5* star hotels such ours and we are trying very hard to mainted this guideline for one purpose and only: To have a dining experience in a comfortable , up-scale environment because your comfort is our priority We thank you once more for your review and we are hoping to accomodate you again in our premices in order to prove you that we are a 5* hotel! Best Regards Grammatopoulou Alexia Guest Relations Department
Read more
Previous
Album Categories
All photosTravelerDining Room & SuitePool & Beach
Photo provided by managementPorto Platanias Village Resort
Kitchenette
PreviousNext
12345
Dear Alistair, we dont provide free transfer from the airport to the hotel but we can arrange a transport with an extra charge 40 € . You can contact us directly to pr@portoplatanias.gr if you want to discuss details. Best Regards Grammatopoulou Alexia' Guest Relations Department
0 votes
Dear Fiona, all rooms are equipped with hair -dryer. Best Regards Grammatopoulou Alexia Guest Relations
0 votes
Hallo and thank you for the communication. Of course like all other hotels we provide a set of towels to each guest in the room. Beach towels we provide with a deposit Thank you Kind regards Lefaki Maria Guest Relations Manager.
0 votes
Show all answers
Mr Keynes, The first option is by taxi that costs 17 € one way and the second is by local bus that its bus stop is few meters from the hotel and it passes by every 30 min. Best Regards Grammatopoulou Alexia Guest Relations
0 votes
Show all answers
PreviousNext
123
"Rooms facing the pool are noisier but with better views. Ground floor apartments are better for families with strollers."
"Corner rooms are large and sunny"
"Good room 2314 sun only in the morning"
"You can hire towels for 10e each and you get this back at the end of the holiday . Ask at the Mini-Mart"
"all rooms looked like the balconies got sun at some time of day. Mayne at height of season rooms by pool would be a bit noisier/ livelier"
PreviousNext
123
PRICE RANGE
$81 - $304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jasmine village hotel platanias
FORMERLY KNOWN AS
Jasmine Village
LOCATION
GreeceCreteChania PrefecturePlatanias
NUMBER OF ROOMS
200
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing