The check in process needs to be correct and less convoluted. I booked on Hotels.com and the information given was that $40 would be charged and the rest collected at the hotel. Then half the amount was charged a day later just to make sure my credit card was good and then that dropped off and then everything was recharged at the hotel in two different amounts which was super confusing and because of the currency rate exchange I ended up paying four dollars more than my firm hotels.com quote. If I am quoted one price I don’t wanna pay a cent more. That’s the whole point of locking in a price. That sort of stuff is bothersome to me because I’m on vacation and I want things to go smoothly. The Hotel operator should just make the check in process easier and collect the money upfront like every other hotel with a cancellation policy date. I’m not sure why they are making things so difficult on themselves and their clients. Also the light in the room was faulty so it always flickered and never really stayed on which was super annoying because obviously the person cleaning the room had to of known about it and it never got reported. There are a few other issues which I won’t bring up. But mostly it’s just about the Hotel being more organized and on point with taking care of their customers.…
Hotel Raratonga has the nature-y feel of a cabin in the jungle, but it's only a few minutes walk from the beach, grocery store, and many of the best restaurants in Santa Teresa. It was a wonderful place to relax, whether by the pool or on the balcony, and to work, as the WiFi was fast and reliable. Alessia was a fantastic host, accommodating last-minute changes in plans for both arrival and departure. They also provide an awesome app that has plenty of information about places to eat and things to do in town. Recommendations: If you're going to be working remotely, bring a cushion or fashion the towels into one, as the wooden chairs can be hard on the back after a few hours. There are roosters nearby so if you're a light sleeper and don't want to be woken up between 4-6 am, bring earplugs. Soda Tiquica, the restaurant a few doors down has the best Costa Rican food in town.…
The management is incredibly friendly and helpful with restaurant information, planning trips and things to do, and making themselves available whenever I had questions. Would definitely stay here again.
Beautiful, neat and smartly designed shacks, with some rooms having a relaxing deck looking on a jungle view. Great Location in north Santa Teresa with a great choice of restaurants and amenities nearby, beach is 2 mins away. Alessia is a terrific host that made sure we had a good time, for instance, we forgot a mobile phone in the room that we though we lost, When she found it after we left, she gave it all she can to contact us by email, whatsapp and phone, to come back and get it before taking the ferry to Puntarenas. The booklet she provided us during our stay also had top-notch hints!
We had a good stay at Raratonga. The location is very good; the beach is just 75meter away and there is a very good soda next to Raratonga. Also we met some nice and friendly people in the hotel, especially the ones from Quebec, Canada ;) The staff is also very nice and willing to help in a friendly way. There is just one negative point; there is a rooster next to the hotel which starts to make noice as from 4 am. This is not good for your sleep ;). Hopefully the hotel can do something about it for the future guests.
This is a fantastic hotel, rooms are amazingly decorated, very clean. Hotel is a very quite complex of apartments with pool. Alessia and Stefano are superb hosts, their attentions to our needs was second to none. Having lived in the area for years, Alessia and Stefano are able to suggest places to visit, excursions and provide you with local tips. With their friendly attitude you can definitely experience the Pura Vida to the max!! We had a fantastic 5 nights stay and we highly recommend this hotel to anyone! thank you guys, hope to see you soon - back at Raratonga ! Alberto
We were 5 nights in an apartement and just loved it there. Everything was very clean, the room, the pool etc...... The owners were very helpful and friendly. It is close to the beach - 5 minutes walk, and also close to the restaurants and the supermarket. Could't have been better.
Loved how helpful the owners were. Very kind and gracious. It was our first trip to Costa Rica, and they helped us get orientated, and what to do to really make it worth the trip from Canada! Would definitely come back.. to this hotel, and to Costa Rica!!!
Alessia is so welcoming and helpfull Clean fresh pool Full equiped kitchen Private patio space Cleaning from the made everyday Nice bathroom Close from grocery, restaurants, surfshop, beach(2min walk)
Excellent room with kitchen facilities, very clean, close to the beach and supermarket. There are many option of Restaurants close, Staff very friendly, very nice place to stay. We will be back certainly
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