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El Mangroove, Autograph Collection

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El Mangroove, Autograph Collection
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493 Reviews from our TripAdvisor Community

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Showing 411: English reviews
Seabrook, Texas
Level Contributor
135 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

It started bad at check in when the front desk guy lacked emotion. He rarely removed his eyes from the screen. We were spending our anniversary there and he new it but wasn't given a "happy anniversary" or any kind of upgrade.. Not even a cookie.. Even though we are Marriott gold rewards members for 13 years.. Rewards doesn't mean... More 

Helpful?
Thank cavjock
San José, Costa Rica
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Found the place perfect for a family vacation. The Staff is friendly and very efficient. The hotel rooms are not large, but well designed and confortable. the beach is steps from the rooms. Would recommend no questions asked. I found two minor issues they could do better. Arrived there on Saturday July the 23rd and went direct to have lunch.... More 

Helpful?
1 Thank gulate
New Rochelle, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Yes. This hotel is that cool. But in a good way. Lounge music, endless bamboo, beautiful gardens, hammocks galore, and a forest leading to a perfect beach. Could not imagine a more beautiful place to unwind. Contrary to the review in Fodors, we found the staff to be extremely attentive, even solicitous, seeking to meet every need, making dinner reservations... More 

Helpful?
Thank hjgoldsmith
ConciergeEH, Director de Relaciones con Clientes at El Mangroove, Autograph Collection, responded to this review

Dear Guest: Thank you very much , we appreciate your time sharing your experience with others, it means a lot reading reviews as yours, you clearly experience El Mangroove hospitality, our employees makes very proud. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at... More 

San Diego, California
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Never have I been to a hotel so close to a major airport yet so far away. Great for families, singles, rooms to impress the most discerning. But what sets this hotel apartment is the friendly staff and above-and-beyond attitude. I traveled here alone with a 3-year old toddler with a rare generic condition. After weeks away- this was by... More 

Helpful?
Thank Janelle D
ConciergeEH, Director de Relaciones con Clientes at El Mangroove, Autograph Collection, responded to this review

Dear Janelle: Greetings from El Mangroove! We appreciate your time sharing your experience, it means a lot your comment , our hospitality from El Mangroove family and our employees makes us very proud. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was my pleasure to help you... More 

San Antonio, Texas
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from a week at this property. Not only is it beautiful but so are the folks who made our stay very special. I would like to say a special thank you to the following staff members: Danilo waiter Stephanie Hostess Arlette waitress Juan Diego- Who went above and beyond to assist me on this trip Eduardo- Who... More 

Helpful?
Thank donv83
ConciergeEH, Director de Relaciones con Clientes at El Mangroove, Autograph Collection, responded to this review

Dear Guest: Greetings from El Mangroove! We appreciate your time to share your experience with others and your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the El Mangroove, Autograph Collection and we hope you choose to stay with us again whenever your travel... More 

San Jose, Costa Rica
Level Contributor
85 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I were here for a long weekend. We were given a room location next to the stairs which we didn't want. Switched us to a beautiful 2nd floor Junior Suite. The decoration and location of the rooms, restaurant, pool, etc. is very elegant. Poolside service is wonderful. Food was delicious. We also had massages done and were... More 

Helpful?
Thank TripSJO
ConciergeEH, Guest Relations Manager at El Mangroove, Autograph Collection, responded to this review

Dear Guest: Thank you for sharing your experience as a visitor at the El Mangroove. We appreciate your feedback and are delighted to hear that you had a great day time. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely , Andrea Arroyo... More 

Largo, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

After being in the hospitality industry myself, and traveling for a living, I was not only impressed with the level of service but I was blown away by the genuine friendliness of the staff here. The property is beautiful, the rooms spacious, and the food delicious. With jungle views and monkeys to watch, a beautiful pool to relax near, and... More 

Helpful?
Thank blademelanie
ConciergeEH, Guest Relations Manager at El Mangroove, Autograph Collection, responded to this review

Dear Guest: Greetings from El Mangroove! We appreciate your taking sharing your experience with others, it means a lot reading reviews as your , when you clearly experience the hospitality from El Mangroove family, our employees makes very proud. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank... More 

Winston Salem, North Carolina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My family and I had a wonderful stay at this resort. While the room prices seem a bit expensive, the hotel amenities are certainly well worth it. The rooms are spacious and cleaned every day, and the entire staff is consistently friendly and attentive. Beautiful fitness center, swimming pool, outdoor seating, and restaurants. The buffet breakfast far surpassed my every... More 

Helpful?
Thank Anna B
JoseMonge, General Manager at El Mangroove, Autograph Collection, responded to this review

Dear guest, Thank you for sharing your experience and providing feedback to us. We highly appreciate your recommendation and hope to serve you again in a near future. I hope your overall stay in Costa Rica was a very enjoyable one! Thank you! More 

Oklahoma City, Oklahoma
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The resort was beautiful. The staff was polite and friendly. Believe it or not, the ocean was WARM there- which we didn't discover until our last day because I assumed it would be too cold to enjoy. The food was delicious but a little expensive for us. it is a $20 taxi to the nearest village in case you want... More 

Helpful?
1 Thank Nrskdd
ConciergeEH, Director de Relaciones con Clientes at El Mangroove, Autograph Collection, responded to this review

Dear Guest: Greetings from El Mangroove! We appreciate your taking sharing your experience with others, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the El Mangroove, Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring... More 

Albuquerque, New Mexico
Level Contributor
158 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was in Costa Rica 13 years ago when the Four Seasons opened and back then, there were very few mid to upper end properties to stay at. There was the top end and the low end. El Mangroove has the potential to be a great mid price, high end property in Costa Rica. Marriott just purchased the property 6 months... More 

Helpful?
1 Thank tpwoofs
JoseMonge, General Manager at El Mangroove, Autograph Collection, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience and pointing out the ups and downs about your stay. Your feedback is the best resource we have to improve our service and we will certainly consider each one of your recommendations. We are glad you enjoyed your overall stay and hope we can serve you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
El Mangroove features boutique hospitality at its best. In this beach front hotel you will find everything Costa Rica has been missing. A new and fresh hotel concept that is easily accessible, very attainable and naturally irresistible. Laid-back wholesome sexiness, in a service oriented setting, with impeccable amenities, natural furnishings, contemporary design, state of the art technology and upbeat yet chilling ambiances. ... more   less 

Additional Information about El Mangroove, Autograph Collection

Address: | Papagayo Bay, Costa Rica (Formerly El Mangroove by Enjoy Hotels)
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Price Range: $249 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Mangroove, Autograph Collection 4*
Number of rooms: 85
Reservation Options:
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Hotel Style:
#3 Luxury Hotel in Gulf of Papagayo
#4 On the Beach Hotel in Gulf of Papagayo
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