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PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
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2,139 Reviews from our TripAdvisor Community

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Showing 1,986: English reviews
Perth, Australia
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed November 18, 2013

We stayed at the Park Royal in early October for 8 nights, all of which we really enjoyed. The Park Royal is located on Batu Ferringhi approx 1hr taxi ride from the airport. It is one a number large luxury resorts located along this beach strip. There were 3 of us travelling in the family all adults, therefore had earlier... More 

Helpful?
Thank ozknight99
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear ozknight99, Thank you so much for your kind and positive feedback, really appreciated. I am pleased to know you found our room were comfortable and clean and you also appreciated our food quality and its value. I have review your comments with my Executive Chef for immediate improvement as well as with my Food & Beverage Team to assure... More 

KL, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 17, 2013

Upon arrival, there was no smile, no welcome, no greetings from doorman to reception to concierge. Was informed by reception that we had sea facing room. But we only see the side wall of the room beside us and the trees outside our window. Real disappointing. One of our face towels was soiled but nicely hang over the rack!!!! The... More 

Helpful?
1 Thank Kokomizue
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Kokomizue , I am deeply very sorry that your stay with us was not as pleasant as we all have plan to provide you and all our guests. I sincerely regret very much we did not had the opportunity to meet up and enable me to assist you and have more positive feeling about our property and services. Once... More 

Perth, Australia
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 16, 2013

My wife and I have stayed at the Park Royal many times (most recent Oct 28 to November 10). This time we were accompanied by our son and daughter in law and 3 grand daughters which was their first family holiday overseas. Like us, they fell in love with the place and will undoubtedly return. From the first moment we... More 

Helpful?
1 Thank Tony K
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Tony K , How nice it is to read your comments and I right away shared them with my Team, really a big bowl of oxygen for all of us, we are all so pleased we created memorable hotel experiences during your stay; thank you so much for sharing with all of us even so it is expected from... More 

Kota Bharu
Level Contributor
100 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed November 16, 2013

I really enjoyed my stay with Parkroyal Penang Resort. It has been a whirlwind few weeks and I'm still in it. But I'm taking some time just to write a review for this beautiful hotel. This is definitely one of the best hotels I've stayed at. I definitely would recommend it to everyone. I was here for a conference and... More 

Helpful?
Thank AiNGEL83
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear AiNGEL83 , How to express our thanks and appreciation to you for your very kind and generous comments; it really touch all of us deeply and we are all very proud to have been of service to you and made it right for you as at time we sincerely feel when reading some comments we are a total different... More 

Singapore
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 15, 2013

We stayed between 9 to 11 November with this wonderful hotel. We reached the hotel earlier than the check in timing and was attended to by Khalid (Hope I got his name right). He was all smiles and made us feel welcomed. Even though our room was not ready, he managed to make some arrangements and we were able to... More 

Helpful?
1 Thank MaryCCH
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear MaryCCH , First of all sincere apologies for the discomfort caused by your neighbour, sadly you did not inform us immediately we will have ensure to contact the guest to reduce the sound and assure you a better comfort. Once again sincere apologies. I am very pleased however you had a great memorable stay with us at PARKROYAL Penang... More 

Albury, Australia
Level Contributor
193 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed November 11, 2013

With an absolute seafront location in the middle of the action at Batu Ferringhi, beautiful tropical gardens and comfortable rooms this is a good hotel for a stay in Penang. Although it is about 35 mins by taxi or an hour by bus to Georgetown this is not a disadvantage due to it's beautiful location. The bed was the biggest... More 

Helpful?
Thank Skyfox49
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Skyfox49 , Thank you very much for your kind comments and we are so pleased that you found your stay at PARKROYAL Penang Resort to be very comfortable and pleasant. We all look forward to welcome you back in a not too distant future. Have a wonderful time ahead. Very sincerely Francois More 

Hamilton, New Zealand
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 10, 2013

We did a 5 night stopover here on our way home from UK to New Zealand. I can understand some of the comments about the hotel being tired but the staff more than made up for it. Nothing was too much trouble and always with a smile. The Malaysian people are a delight. We thought the entertainment each night was... More 

Helpful?
Thank 657Yorkie29
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear 657Yorkie29, Your generous comments on our Associates will surely be shared with all of them and will with great assurance boost their moral to perform even better in future. Our Team is PARKROYAL Penang Resort our real asset and always happy to be of service. It is really nice to receive nice positive comments when we are doing it... More 

Brisbane Australia
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 9, 2013

Stayed for 10 nights October 12th in a Grand Seaview Deluxe room.This was my fourth time to Park Royal and wont be my last.I am glad to see that they are trying to improve some aspects of the hotel.We were sad that they delivered new chairs to the pool area the day before we left ,it was raining so we... More 

Helpful?
Thank Janelle_9
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Janelle_9 , Thank you so much for your real nice comments, THANK YOU for your strong support all these years, it is absolutely great to know we have created memorable hotel experiences while staying with us a PARKROYAL Penang resort. even more valuable to hear from a long returnee like your goodself, THANK YOU! I can thank you enough... More 

north east england
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 9, 2013

Our 2nd time this year some slight improvments made , bedroom carpets removed and wooden floors in place, corridors all recarpetted can't say we like the design whoever picked must have a weird sense of humour.We know many of the staff there so for us a very homely hotel

Helpful?
Thank amarol
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear amarol , Thank you for your kind feedback and it is a great sign for us to know twice this year that we are doing it right for our guests, particularly from a returnee guest which made your comments even more valuable to all of us. Sorry you did not like the new corridor carpet will love to discuss... More 

Melbourne, Australia
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed November 7, 2013

On our 10th trip to this hotel we have decided its time to try a new resort in batu ferringhi. The Staff have always been delightful but the grounds and overall fit-out are really tired. The pools especially need desperate maintenance, my son collected a dozen tiles off the floor of the pool that had come loose. The restaurant where... More 

Helpful?
1 Thank Lionel888
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Lionel888, Thank you so much for your real nice feedback and you are right our Associates are our real asset. And thank you for your great support! I apologise for the imperfections and have immediately review with my team for improvement and correction. Thank you for sharing and look forward to welcome you back for your 11th trip with... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 

Additional Information about PARKROYAL Penang Resort, Malaysia

Address: | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $79 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Reservation Options:
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
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