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Shangri-La Rasa Sayang, Penang

Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100 Malaysia
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Traveler (4923)
Room & Suite (1243)
Pool & Beach (749)
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About

#1 of 1 resort in Batu Ferringhi
Location
4.4
Cleanliness
4.6
Service
4.6
Value
4.2
Travelers' Choice
Overlooking Batu Feringgi Beach, Shangri-La Rasa Sayang, Penang offers spacious rooms surrounded by 30 acres of tropical gardens. It features two outdoor swimming pools in the Garden Wing and one adult pool in the Rasa Wing. Free WiFi is available throughout the property. Hotel offers free shuttle services to the UNESCO heritage city of George Town. Rasa Sayang has a 9-hole golf course and an Eco Center. Guests can workout at the well-equipped gym or enjoy massages and treatments like aromatherapy at Chi, The Spa. The swimming pools and yoga pavilion are other good relaxation options.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Mini golf
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Tennis court
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Romantic
Family
Languages Spoken
English, Chinese, Malay
4.5
4.5 of 5 bubbles4,843 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Batu Feringgi, Shangri-La Rasa Sayang, Penang, is hailed for its serene and luxurious ambiance. The hotel's Rasa Wing, in particular, receives accolades for its spacious rooms and exclusive amenities like the tranquil adults-only pool, which, along with the exemplary service and afternoon tea, are often highlighted by guests. While its prime location near restaurants and the beach is a draw for many, some feel there's room for modernization. Although opinions on value vary, with some finding it overpriced, the overall cleanliness and professional service consistently earn praise.
Location
Beachfront
Atmosphere
Serene
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Pampering
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Dan W wrote a review Yesterday
6 contributions
Shangri-la rasa sayang is quite the let down. While this may have been a 5 star property 20+ years ago it is no longer so today. At best it is a mid four star and should be priced as such, it's utterly ridiculous to price this in the bracket amongst other 5 stars. If you're paying over $100~150usd a night for this, you're being ripped off. The family rooms are 2 connecting rooms which you are being charged more than the price to book them alone. The rooms themselves are nice and together with the breakfast are the highlight of the property. The rest of the property on the other hand is in need of a major renovation and while the staff are friendly and nice, they are not the most efficient. The bathrooms stink, elevators don't work, the pools could use some work and the non buffet food needs a bit of work. The staff could also be more accommodating as we wanted to have a steak, but were not allowed into the completely empty restaurant due to a dress policy, which fine, but they also would not let us get food to the bar and were generally unhelpful. They have no idea how to properly tie in their golden circle membership either and every dealing with it is a hassle. In conclusion, either they downgrade the hotel to a four star to manage expectations and price accordingly or they perform massive renovations and staff training to bring the property up to snuff.
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Date of stay: January 2024Trip type: Traveled with friends
Room Tip: It's really far from any main parts of Penang. If you are not familiar with the island do not...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded yesterday
Dear Dan W, We appreciate your feedback for our continuous improvement to enhance every guest's stay experience. We do hope to have another opportunity to welcome you back in the near future for a truly memorable stay. In the meantime, do not hesitate to contact us should you have further enquiries. Regards, Markus Christ Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa M wrote a review Yesterday
Adelaide, Australia366 contributions
+1
The Shangri-La Rasa Sayang may not be the newest hotel on the block and there may be a few edges in need of some love but the one reason we keep returning to this hotel is the people that work here. This was our sixth trip to this hotel, with our last trip a year ago where there were a few post-covid teething issues. This year any hiccups from a year ago have been addressed and the service levels felt like they were back to the pre-covid highs. We were greeted by so many smiles by staff that remembered us from previous trips that you immediately feel relaxed and 'at home'. We never expect perfection from any hotel, just a place that we can relax in and that we want to return too. The Rasa Sayang definitely fits that description for us. We had booked 14 nights in a Rasa Wing Junior suite direct with the hotel, which we have stayed in for all previous stays. The room never fails to disappoint and the added perks that come with the Rasa Wing add to the stay. We love the high tea and cocktail hour in the lounge area. There is also an adults only pool that is exclusively for Rasa Wing guests, but to be honest we have never used it as we prefer the livelier main pool by the beach. We had decided during our trip this time that we would check out some of the suites and arranged to view a Deluxe Suite in the Rasa Wing. Immediately we fell in love with the amazing view from the balcony and got a price to upgrade for the nine remaining nights we had left. The hotel ensured the transition between the rooms was effortless. Monir had been looking after our room for us and done such an amazing job, even remembering our preferences and making sure we had the coffee pods we preferred in the suite when we switched rooms! We immediately knew when he had a day off and when he was working. His attention to detail and the surprise swans he made on our bed really added to our stay! Breakfast at the hotel is always a good selection and was of a higher standard than Shangri-La Bangkok that we had just left. Juices are now in dispensers rather than jugs which is a big improvement. One change we didn't like quite so much was the introduction of 'self serve' coffee machines. It took away that initial greeting and someone bringing you a coffee when you arrived at your table, and we noticed less interaction with the staff which is a shame. It is also hard if you are lactose intolerant as you then cannot use this option and then need to find staff to provide an alternative coffee option. The pool team, especially Kana and Lachu, go above and beyond. They always welcome you with a smile in the morning and are friendly and approachable. The main pool can get a little busy but there is so much space it never feels crowded. We did notice a huge increase in smoking and vaping down the beach end of the pool and a lot of the no-smoking signs seem to have been removed which is a shame for families and non-smokers. The hotel has made the best of the beach erosion situation and the grounds now feel more open to those amazing sea views! The Pinang bar has a great vibe for meals in the evening with seafront tables over looking the ocean and sunset with live music and great food. During the day/evening the staff are always smiling and we ate here most evenings rather than heading out after relaxing by the pool. In the club lounge every single member of staff always had a smile, offered ideas for cocktails to try and took the time to say say hello. A special mention for Azlina, Sassi, and Ila for remembering us, always ensuring we had a drink and sometimes even bringing ones we hadn't ordered that they knew we'd like! Michelle, Cecilia and Mazlan are a credit to the management team, so approachable, friendly and go out of their way to help guests and make them feel welcome. Before we left the hotel we wished to book for next year and this amazing team got us a great rate and secured the booking for us before we left. Now we can just sit back and relax, looking forward to our return once more in 2025!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Rasa Wing rooms get access to adults only pool, high tea and cocktail hour. Beach not owned by...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded yesterday
Dear T7311IXlisam, Thank you for sharing your review. We are pleased to hear that you enjoyed your stay this trip and we look forward to welcoming you back next year! Regards, Markus Christ Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AboyAbol wrote a review Feb 25
Malaysia12 contributions
Check in their on my anniversary day, we get the execuitve suite room near and with seaview. Room was superbwith full amminities, Capsul coffee machine, bathtub, spaces room with dining, long balcony and near to the lift to enjoy my breakfast and othe meal. Great location with polite teammember. breakfast with varieties but the local food food was very nice. Thanks to Sui pan & Veronica of FO and breakfast part timer at the coffee house, Mr Rahman.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Suite with sea view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded yesterday
Dear ronorene1, It has been our pleasure to welcome you to Rasa Sayang during your anniversary. We look forward to delighting you again soon. Regards, Markus Christ Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sevenzeroseven wrote a review Feb 22
55 contributions
After a long time, we stayed at Rasa Sayang again. It brought back good memories. We stayed at the Rasa wing, which had some additional benefits like dedicated adult swimming pool (nice and quiet), free drinks and afternoon snacks. We had breakfast and one dinner at Ferringhi grill. The dinner at Ferringhi grill was delicious with very attentive service. Very recommended to try but pack some formal clothes. Only downside don’t expect a nice beach at Batu Ferringhi. Nature has taken back most of the beach. Perhaps also bring back a music band for some evening entertainment. All in all, excellent hotel for some quiet and relaxing time.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded 3 days ago
Dear sevenzeroseven, Thank you for sharing your review. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back soon for another relaxing vacation. Regards, Markus Christ Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bella Lerner wrote a review Feb 16
Munich, Germany7 contributions
Michell, the front office manager spoiled us so much. We got an upgrade to a very quiet pool and meet there Muru and his staff. Very very nice men. Thanks for all. We had a very nice room with the best housekeeper ever, Hassan.. We will come back so soon as possible.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Very good food and the best staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded 1 week ago
Dear 94bellal, It has been our pleasure to welcome you to Rasa Sayang. Looking forward to welcoming you back soon for another memorable vacation. Regards, Markus Christ Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alvin Y wrote a review Feb 15
Penang Island, Malaysia21 contributions
Gold member, returning customer. Horrible experience. Standard dropped so much.  1. Asked for extra bed - in reservation, called and upon check in before getting room card to confirm - all said yes but turns out when enter room, nothing 2. Said wife's birthday, also in reservation, called before and checked upon getting room cards - all said yes but when enter room, no decor or cake 3. No laundry bag, only two slippers, two sets of standard amenities but I registered as 2A + 2K 4. Lounge at Rasa wing for tea time, no refills even for small tiny pastry, before had refill at least once 5. Check in was bad, only two persons and slow 6. Cocktails time - ignored by waiters, while they attending to only foreigners This is unacceptable. 
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: Maybe not recommended as standard dropped tremendously
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded 1 week ago
Dear 375alvin, Thank you for sharing your feedback. We appreciate if you could contact us directly about your recent stay. Looking forward to hearing from you. Regards, Markus Christ Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jacinta W wrote a review Feb 13
London, United Kingdom368 contributions
We stayed for 4 nights in the Rasa Wing King Junior Suite and loved it. Definitely worth booking the Rasa Wing, our room was spacious with a large balcony. The benefits included evening cocktails with canapés, one free use of mini bar, complimentary non alcoholic drinks during day at the pool areas and breakfast either in lounge or Spice Market. They kindly checked us in earlier, the room was very clean with great amenities including water and fruit. Pool areas are large, clean and plenty of sun lounges. Towels provided there were a bit old and tatty for this star hotel. Breakfast in lounge was good - small buffet of cereal, pastries, cold meats, toast and then a selection of hot food to order off the menu. We tried the Spice Market one morning and whilst the variety was amazing it felt very busy compared to the lounge. Tip - try and get there early. Location is about hour drive from airport, close to great restaurants and night markets. Our daughter loved the little fun fair about 5 minute walk away. Gym open 24 hours, great equipment and clean. We had no complaints and hope to return one day!
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: Pay extra for Rasa Wing benefits
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded 2 weeks ago
Dear JacintaW-84, Thank you for sharing your review. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back on your next trip soon! Regards, Markus Christ Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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trang2010 wrote a review Feb 13
Walnut Creek, California958 contributions
+1
The hotel might not be as grand from an architectural standpoint as other Shangrila but the service was excellent and the room was of adequate size. Shangrila Rasa Sayand is an all adult wing with its own restaurant that offers a la carte breakfast and diner menu. The sitting of the restaurant was on the 2nd floor , with a very quiet atmosphere. Although the breakfast menu was a la carte, there was a buffet selection of other items like fruits, juices, etc… Shangrila Rasa Sayand was very generous to offer complementary afternoon tea and cocktail. The room and bathroom were of adequate size and very clean. The hotel shared the same ocean front area with the Garden wing. The swimming pool was a bit small where all lounge chairs were always occupied. That was the downside of the hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded 2 weeks ago
Dear trang2010, Thank you for sharing your review. We are pleased to hear about your wonderful stay. We look forward to delighting you again soon! Regards, Markus Christ Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tltonks wrote a review Feb 11
Shrewsbury, United Kingdom85 contributions
Just left after a week here. The hotel is lovely, the pool area was great and the staff all over the hotel were very helpful. Breakfast was good and the club lounge was delightful. Rooms were ideal and cleaned beautifully. Would definitely recommend.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded 2 weeks ago
Dear tltonks, Thank you for sharing your review. We are pleased to hear about your wonderful vacation and hope to welcome you back on your next trip to Penang soon! Regards, Markus Christ Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Neil B wrote a review Feb 11
London, United Kingdom16 contributions
I am shocked that this place is rated as a 5 star hotel. Also i have to question these reviews of people saying it is amazing. It is certainly not!!Firstly the hotel is two hotels but they don’t inform you of that when you book. They show you pictures of the better part “rasa” but if you stay at the “garden” part it is basically a 3/4 star holiday inn. To start off with the reception is a shambles and we waited over half an hour to check in, the room was out dated and very basic, no espresso machine or nay 5 star facilities on show. The pool is full of shouting kids and families, no loungers on the beach and towels Supplied have holes in and are tatty. We were not permitted to go to adult only pool as we didnt book at the rasa part( absolute disgrace this) the worst part is trying to get a good nights sleep as they have a singer on who is super loud and super awful until midnight every night. I would never stay here again and has put me off shangri la brand. Awful place
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Date of stay: January 2024Trip type: Traveled as a couple
Room Tip: The whole place is bad
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded 2 weeks ago
Dear J9598COneilb, Thank you for sharing your feedback. We appreciate your comments on our continuous improvement and hope you will provide us with another opportunity to welcome you back to our resort. Please do not hesitate to contact us directly for further enquiries. Regards, Markus Christ Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Batu Ferringhi area.
PRICE RANGE
$148 - $185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s rasa sayang hotel batu ferringhi, shangri-la`s rasa sayang resort and spa, shangri las rasa sayang hotel, rasa sayang penang, shangri las rasa sayang resort
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
304
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHANGRI-LA RASA SAYANG, PENANG $150 ($̶1̶8̶4̶) - Updated 2024 Prices & Resort Reviews - Malaysia

Frequently Asked Questions about Shangri-La Rasa Sayang, Penang
Which popular attractions are close to Shangri-La Rasa Sayang, Penang?
Nearby attractions include Batu Ferringhi Beach (0.06 miles), Rasa Sayang Resort Lounge (0.04 miles), and Bottle Room Bar (0.2 miles).
What are some of the property amenities at Shangri-La Rasa Sayang, Penang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Rasa Sayang, Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Rasa Sayang, Penang?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Rasa Sayang, Penang?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Rasa Sayang, Penang?
Conveniently located restaurants include Knife and Fork Restaurant, Andrew's Kampung, and Feringgi Grill.
Are there opportunities to exercise at Shangri-La Rasa Sayang, Penang?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Rasa Sayang, Penang have airport transportation?
Yes, Shangri-La Rasa Sayang, Penang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Rasa Sayang, Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Rasa Sayang, Penang offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Rasa Sayang, Penang?
The staff speaks multiple languages, including English, Chinese, and Malay.