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Golden Sands Resort by Shangri-La

Travelers' Choice award winner
04/09/2017 04/10/2017
1 room 2 adults 0 children
$116*
$93*
Great Deal
$115*
$116*
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Golden Sands Resort by Shangri-La
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2,918 Reviews from our TripAdvisor Community

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Showing 2,715: English reviews
Malaysia
Reviewed October 12, 2015

The staff approaching me is quite friendly after I questioned for the change of my room for 3 times. The cleanliness of the room is still satisfied. The slipper provided in the room is quite dirty. There was this short corridor at the side of the lobby is quite slippery, not sure if it is due to the janitor who...

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Helpful?
Thank Caffekos
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Caffekos: Thank you so muich for taking time to review our resort. We have noted your comments with regards to the level of your room cleanliness and also your slippers. We have noted your feedback on the slippery lobby floor for further training to our colleagues. We look forward to welcoming you back to a more improved Shangri-La experience...

Petaling Jaya, Malaysia
Reviewed October 12, 2015

They let us check in when we arrived early! It's an old hotel, yet lovely. Room had very comfortable beds & best pillows (for me!). Our standard room had no balcony, facing the backstreets, but acceptable. Hotel has a large ground for their swimming pools. Lobby area offers lots of space; sitting area for chilling out, unlike other hotels. Location...

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Helpful?
1Thank iamsuhaini
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear iamsuhaini: Thank you for your lovely review of our resort. We are pelased that you had a wonderful stay with us. We look forward to welcoming you back again in the very near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort

Reviewed October 12, 2015

My wife and I went for a night stay over Golden Sand as part of our stop-over to meet old friends before continue our journey back to KL. This is our first time staying in Golden Sand. As a proud Diamond member of Golden Circle, I am very disappointed to know that Golden Sands does not provide any lounge privilege...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Dylan T
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Dylan T: Thank you for your review of our resort. We are disappointed to read that your overall staying experience was not as enjoyable as we had hoped it would be. We value all guest feedback especially guests who are Golden Circle Diamond members. Please write to us at communications.rsr@shangri-la.com so that we can get more details of your...

Melbourne, Australia
Reviewed October 11, 2015

Great location with easy access to lots of restaurants and night markets. Good for families as there seems to be lots of activities for kids with the hotel complex. Breakfast and lunch buffets were decent with some different options. our room was on the 1st floor facing the pool, which was nice but quite noisy. The room was a decent...

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Helpful?
1Thank MrsGeorgeClooney1
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear MrsGeorgeClooney1 Thank you so much for your review of our resort. We are pleased that you found your holiday a pleasat one. We have noted your comments with regards to your room preference and room comments for your future visits. We have also noted your feedback on the linen and towels. Our pool towels are found at our pool...

South Perth, Australia
Reviewed October 9, 2015

Just refreshing to stay in a well run hotel that really looked after us on our 10 days in golden sands resort.Food was perfect and room service was prompt and friendly.We had a few things regarding power outage but have to commend the management on fixing everything promptly. Our son had a great time as well as the hotel had...

Review collected in partnership with shangri-la.com
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2Thank hanrachan
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear hanrachan: Thank you for your lovely review of our resort. We are always happy to receive great feedback. We look forward to the pleasure of welcoming you back soon to clear skies and sunshine in Penang. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort

Peterborough, United Kingdom
Reviewed October 9, 2015

My sister and I have just returned from a wonderful stay at the Golden Sands hotel in Penang. This is our sixth visit and we are always made to feel so welcome by all the staff.A free shuttle bus operates to Georgetown everyday from the hotel. At night there is a night market outside the hotel selling everything. The gardens...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Pamela D
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Pamela D: Thank you for your review of our resort. It is always a pleasure to welcome a returnee guest. Thank you for choosing Golden Sands Resort as your resort of choice time and again. It was a delight reading your review and we hope to have the pleasure of welcoming you back again soon. Warmest regards, Suleiman Tunku...

Melbourne, Australia
Reviewed October 9, 2015

nice location, relaxing but needs some uplifting, and some more activities outdoors in evenings and more shuttles services to town, otherwise good location, but beach is dirty, good breakfast, needs more local dishes for trials

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Helpful?
1Thank ashraf s
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear ashraf s: Thank you for taking time to review our resort on TripAdvisor. We are happy to receive your feedback and have noted your observations with regards to the beach and more local dishes. We will certainly address the beach issue with the local authorities. Our chefs will revise our menus so we can showcase more local food. We...

Victoria, Australia
Reviewed October 8, 2015

We are just at the very end of a six night stay at Golden Sands Resort. As always when you are looking to book somewhere you are never sure if you made the right choice but we did. The staff are extremely helpful, cheerful and accommodating. Check in was easy and even though our room wasn't ready (we were very...

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Helpful?
5Thank TriciaBr
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear TriciaBR: Thank you for your lovely feedback on your recent stay with us. It is always a pleasure to read such lovely compliments. We are happy indeed that we were able to extend our warm hospitality to you. We hope to see you again at our resort very soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden...

Ipoh, Malaysia
Reviewed October 6, 2015

Really had looked forward to celebrating my 40th birthday at this beautiful and well known branded property, which happens to be on my bucket list.. but we left with an un-memorable experience due to numerous encounter of unpleasant experience during our 2 nights stay. We hope the Management will seriously look into the matters which we have highlighted in their...

Review collected in partnership with shangri-la.com
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2Thank annesY8934AG
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear annesY8934AG: Thank you for your feedback on your recent stay with us. We are most disappointed to learn that your birthday stay with us did not meet your expectations. We have received your comments of your overall staying experience and will be corresponding with you shortly. We hope to improve from here so that your future stays with us...

Mississauga, Canada
Reviewed October 5, 2015

Safe for children, have very clean pools with variant depth for all visitors and life-guards are everywhere. Sea side balconies all have the same great view. Family can enjoy beach games in front of the hotel directly, and you can bargain to get better offers. The viva Italiano buffet was a great dinner.

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Helpful?
1Thank Mohamad S
SL_Penang, Collague at Golden Sands Resort by Shangri-La, responded to this review

Dear Mohamad S: Thank you for your review of our resort. We are pleased that you loved your room and your staying experience with us. We will certainly convey your compliments about our buffet to our chefs. We look forward to welcoming you and your family back again very soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden...

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04/09/2017 04/10/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $99 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Expedia, Booking.com, Priceline, Ctrip TA, Agoda, Hotels.com, Orbitz, Jetsetter, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Golden Sands Resort by Shangri-La reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
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Questions & Answers

Here's what travelers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travelers.
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Questions? Get answers from Golden Sands Resort by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“would recommend always asking for a room with seaview although a bit more expensive well worth the extra”
 of 5 bubbles 802keithn, 3 days ago | Read review
“Pick an even number for a sea view”
 of 5 bubbles trevorb693, 4 days ago | Read review
“Higher floors facing the sea and some floors are smoking, best to check when bookin”
 of 5 bubbles marionanddave, 5 days ago | Read review
“We stayed at high floor (7th floor), facing city view. Good enough for us!”
 of 5 bubbles Paulineisabutterfly, 5 days ago | Read review
“Both view (Hill View or Sea View) are good.”
 of 5 bubbles WSCheam, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Ctrip.com
$93* /night
View Deal
Shangri-La.com$115
Expedia.com$116
Booking.com$115
View all 19 deals
*Disclaimer
Prices are for 1 room, 2 adults
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