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Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
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2,574 Reviews from our TripAdvisor Community

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There are newer reviews for Golden Sands Resort by Shangri-La
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Showing 2,406: English reviews
Hong Kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 15, 2015

This was my Jubilee Wedding Anniversary stay. They sent us a signed greeting card with cake. Surprise. Environment is good. Wifi is strong and the coverage is very good. Buffet breakfast is good. Staff service is good also.

Review collected in partnership with shangri-la.com

Helpful?
1 Thank francokum
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 13, 2015

We reached Penang Island on a very early morning flight. Managed to check in at 1130am. The welcome staff at the lobby was excellent. Everywhere you go, they will greet and smile. Hotel room was big and spacious. We choose the hill view as we had kids with us, so no balcony for them. We got the last floor of... More 

Helpful?
Thank siraframo
Auckland, New Zealand
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 13, 2015 via mobile

Family of 6 stayed for 2 nights. Really enjoyed our stay. Rooms were nice and clean although a little dated in style. Comfortable none the less. Breakfast is amazing. Staff at the hotel are mostly nice however there were a few members that didn't look to happy to be there. Beach was great. Pool is great too with lifeguards posted... More 

Helpful?
3 Thank shivani990
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear shivani990: Thank you so much for staying at our resort recently. We are pleased that you were able to spend your family holiday with us. We have taken note of your comment with regards to our room for our future plans. Our resort staff will also be reminded to present themselves and serve our guests according to our Shangri-La... More 

Singapore, Singapore
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 12, 2015

Stayed at this resort for a friend's wedding for 4 nights and make it a vacation as well. The rooms are clean though it needs a bit refreshing of some linen. Wi-fi (free) is decently fast. Try to get a beach view room if possible as the mosque is just nearby and the call for morning prayers is quite loud... More 

Helpful?
1 Thank Bernard T
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Bernard T: Thank you for staying with us and for taking time to write this review. We have taken note of your comments with regards to our linen and we will get our Executive Housekeeper to look into getting fresh new linen for our guest rooms. We have also noted your preference for a room further away from the... More 

Darwin, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 9, 2015

Stayed for 2 weeks in Dec-Jan. Our third visit and we were generally very pleased with our stay. The only down side was the quality on the upkeep of the rooms (particularly the shower area). It needed a thorough smclean to remind mould build up and freshen the overall bathroom area. Apart from this the staff and other ammenities were... More 

Review collected in partnership with shangri-la.com

Helpful?
2 Thank Marcia040263
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Marcia040263: Thank you for staying with us for two weeks during your recent vacation. I will address your comments about the conditions of the room and the shower area to our Housekeeping team. Please be assured that cleanliness is of paramount importance to us. Thank you for helping us to highlight areas for improvement. We are confident that you... More 

Newcastle, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 6, 2015

The Golden Sands still holds the pinnacle for us when staying there, the staff are wonderful and do their best to achieve our requests. There are some wait staff communication issues at Sigi's, however with a little more mentoring this can be overcome & provide a more professional service. My extended family enjoyed the experience and look forward to returning... More 

Review collected in partnership with shangri-la.com

Helpful?
4 Thank Joombie
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Joombie: Thank you for holding our resort in such great esteem. We value your feedback with regards to our colleagues at Sigi's. Proper training will be given so that there will be smoother service in the near future. We certainly appreciate your feedback and value you as our guest. We too look forward to welcoming you back again someday... More 

Warwickshire UK
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 6, 2015

Generally the hotel was good especially for children. We stayed for new year and stood on the beach watching fireworks from the hard rock hotel. The room was good but getting tired. Breakfast was good when you got a table, but it was new year. The breakfast food was the best in malaysia. Could be excellent of a little table... More 

Helpful?
1 Thank caroleWarwickshireUK
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear caroleWarwickshireUK: Thank you for taking time to write a review on our resort. We are pleased that you were able to spend the recent festive season with us. We have taken not of your comments with regards to our rooms and we will certainly get our Housekeeping team to look into areas where we can refresh and improve our... More 

Johannesburg, South Africa
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 6, 2015

We stayed as a family from the 28th December 2014 until the 2nd January 2015. This hotel has an excellent location. The night market and food places are conveniently situated behind Golden Sands. Our first impression was great. We arrived for check in at 2pm and the rooms were not ready. The kind lady at the front desk offered us... More 

Helpful?
2 Thank princess290976
Ho Chi Minh City, Vietnam
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed January 6, 2015

Our first trip to Penang which was made even more enjoyable by our stay at this hotel. It has everything you need for a good family vacation - beach location with sports, kids club and adventure, pool with sports, bars, restaurants, wifi, lounges to relax. Even the rooms have a built in full extra bed, which comes in handy when... More 

Helpful?
1 Thank Bluecann
Shanghai, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 6, 2015

Stayed as a couple for 6 nights in seaside facing room. Arrived early and were allowed to check in right away, which was nice. We weren't planning on staying in Penang for long, but due to severe flooding in eastern Malaysia we decided to stay longer. Checked out several resorts in the neighborhood and I believe this is the best... More 

Helpful?
3 Thank BennyLD
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear BennyLD: Thank you for staying at Golden Sands Resort. We are pleased that you chose to stay with us recently. We have noted your comments with regards to our rooms. We will certainly notify our Executive Housekeeper to ensure that all rooms are refreshed and thoroughly cleaned before allowing our guests to stay. Thank you for taking time to... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $100 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
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