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Shangri-La Golden Sands, Penang

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Jalan Batu Ferringi Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3103)
Room & Suite (805)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Golden Sands, Penang
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 16 hotels in Batu Ferringhi
Location
Cleanliness
Service
Value
The Shangri-La Golden Sands, Penang is recognized as one of Malaysia's leading family-and-kid-friendly resorts. With a breezy beachfront location, this 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. An outdoor Jacuzzi in the garden and two swimming pools with water slides are available. Childcare services allowing adults on holiday with their family to enjoy some private time away from their children. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. The 387 guest rooms and suites expose captivating views of the ocean or the rolling Penang hills. Each has traditional Malay touches inspired by Penang’s natural environment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Water park
Babysitting
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Poolside bar
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Massage
Salon
24-hour security
Concierge
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Room service
Safe
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Malay
Hotel links
Special Rate:Book Early and Save with Flexibility
4070Reviews105Q+A100Room tips
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Popular mentions
Prashanth R wrote a review Nov 27
16 contributions19 helpful votes
We stayed for 2 nights in end Nov 2021. Staff were professional, well spoken, sincere with warmth and most helpful. Good breakfast, great facilities and a nice beachfront with jetskis, parasailing and banana boating. Highly recommended for families. Walking distance to convenience shops McD and ATMs
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Date of stay: November 2021Trip type: Traveled with family
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A. Rahim wrote a review Nov 23
1 contribution
Every year (except in 2020) Golden Sands Resort to be our annual vacation. Our expectations were high because of our experience in our previous visits. However, now it felt like a 2-star hotel. although we spent a lot at this hotel. The amenities provided usually would be of high quality. Now it was an unknown brand. There are no room slippers, laundry bag made of dustbin plastic, could not even get extra pillow, no spoon for coffee provided. It felt like the hotel is getting poorer without a good maintenance at room (except at the water amenities). Bathroom is moldy. Room still have sand and not properly vacuum. 0n 16.11.2021 was my birthday, and this stay as a present to me. But a slice of cakes was sent on 14.11.2021. Which i am really surprise!! (what?!) Any how thank you for the cake but no more surprise to me anymore. My next stay for my wife's birthday next January probably Hard Rock Hotel. Thank you Golden Sands....
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Date of stay: November 2021
Value
Location
Service
Room Tip: Higher floor would be the best
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Benaros S wrote a review Nov 19
Zurich, Switzerland2 contributions
No issues for me even when their occupancy was quite high due to interstate travel. The team at front desk handled it superbly especially Mr Ranjit. They gave you a call when the room was ready. Breakfast and the pizza at the pool were delicious. Lots of activities especially for kids in front of the hotel. Room- wise quite small but adequate and functional. Overall my family had a pleasant stay.
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Date of stay: November 2021
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 6 days ago
We are pleased to hear that you had enjoyed your stay! We look forward to welcoming you back for another excellent vacation.
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khaidir_kk wrote a review Nov 19
1 contribution1 helpful vote
Been here few times before but this time was the worst. It’s not as good as before. 1. During checked in, was promised for extra bed and has been told that I should get it after 6pm. 7pm, call and asked, said will be there soon. 9pm call again, same answer that it will be there soon and end up didnt get it at all. 2. Checked out early around 8am. Call trolley for my bags. Since it’s morning, I thought there wasn't much ppl check out during that time. After 30mins and 3 calls, finally the trolley came. Went down for breakfast, I was right, only my bags downstairs and all 4 trolley available. 3. Since I checked out early in the morning, it should be fast, well that’s what I thought unfortunately, for the hotel that this huge, there’s only ONE front desk girl to handle everything. I asked other staff/manager, is there only one front desk available because ppl in-front of me was taking very long, with attitude and RUDE didn’t even bother to answer me. 4. For the hotel this big, there’s only ONE buggy available. Was waiting for buggy to go to my car because the only available parking that time was in rasa sayang. Again, morning, 8am, no people but the buggy guy(which is the same guy that picked up my bag earlier) just went back from sending other people to their car. Asked to ride the buggy after that and he said I need to wait because he needs to charge the buggy. I mean, for Shangri-La and hotel this big, only ONE buggy available? Oh, and the way he answered was RUDE! 5. Staff is RUDE. Picked up my car, now going to take my bag. The same guy, throw my bag in the car, not even say anything to guests or even smile. 80% of the staff is RUDE. Not smiling, can’t answer question politely. Im not sure either it’s new management or what but it was very different from the last time I went. Last time, staff was polite, and you felt welcome. But now, I was really shocked when this is how Shangri-La treat guests.
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Date of stay: November 2021Trip type: Traveled with family
1 Helpful vote
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 6 days ago
Thank you for sharing your recent stay experience. First and foremost, we apologise for the inconvenience you had experienced during this stay. We have taken note of your feedback regarding the service provided by our colleagues and rest assured that we will conduct more training to improve our service efficiency to all our guests. We hope you will provide us another opportunity to welcome you back in the near future.
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Aliah M wrote a review Nov 16
Kuala Lumpur, Malaysia1 contribution2 helpful votes
This is our 4th stay here in Golden Sands Resort. Our expectations were high because of our experience in our previous visits. However, now it felt like a 3 -star hotel. The amenities provided usually would be of high quality. Now it was an unknown brand. There are no room slippers, laundry bag made of dustbin plastic, could not even get extra pillow, there are even no spoon for my mom's room for her to make her coffee. It felt like the hotel is getting poorer. The bathrooms are not cleaned properly. I could see a blood spot (menses) in my toilet near the toilet door. My mom's bathroom is quite mouldy.
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Date of stay: November 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 1 week ago
Thank you for sharing your feedback. We are sorry to hear about your disappointing stay. We have taken note of your comments for our continuous improvement, particularly during peak periods, to ensure our quality is maintained to enhance our guests' stay experience. We hope to have another opportunity to welcome you back for a truly delightful stay soon. Do contact us for any further assistance.
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PRICE RANGE
$67 - $127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
golden sands resort by shangri-la hotel batu ferringhi, golden sands batu ferringhi
FORMERLY KNOWN AS
Shangri-la's Golden Sands Resort
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
387
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Frequently Asked Questions about Shangri-La Golden Sands, Penang
Which popular attractions are close to Shangri-La Golden Sands, Penang?
Nearby attractions include Bora Bora by Sunset (0.3 miles), Batu Ferringhi Beach (0.2 miles), and Batu Ferringhi Night Market (0.2 miles).
What are some of the property amenities at Shangri-La Golden Sands, Penang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Golden Sands, Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Golden Sands, Penang?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Golden Sands, Penang?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Shangri-La Golden Sands, Penang?
Conveniently located restaurants include Knife and Fork Restaurant, Andrew's Kampung, and Feringgi Grill.
Are there opportunities to exercise at Shangri-La Golden Sands, Penang?
Yes, guests have access to a pool and a fitness center during their stay.
Does Shangri-La Golden Sands, Penang have an airport shuttle?
Yes, Shangri-La Golden Sands, Penang offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Golden Sands, Penang have airport transportation?
Yes, Shangri-La Golden Sands, Penang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Golden Sands, Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Golden Sands, Penang offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.