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Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
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2,588 Reviews from our TripAdvisor Community

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Showing 2,419: English reviews
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Arrived on Saturday 24th of September. After queuing at reception for quite some time we were eventually booked in and told right away that our room was not ready. We coukd see they were struggling so excepted this at first. We decided to have some lunch after speaking to one of the team who helped us do this. An hour... More 

Helpful?
Thank Liz O
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel has been nothing short of excellent, all the staff are an asset to the smooth running of the hotel. Nothing is to much trouble and I'm sorry that I cannot name every member of staff, but everyone is an integral part. The cleanliness I is superb and the facilities too. Leaving today and sad to be going, but... More 

Helpful?
Thank Rob E
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Starting from the air port in Penang on arrival very well coming with big smile ,driver has a lot of knowledge about the history of the island. Then at the hotel reception Exellent sservice. As well as the very friendly treatment of staff ,waiters & room attendent people. They did a good job to me.

Review collected in partnership with shangri-la.com

Helpful?
1 Thank mohamedfana1
2 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

Good location on the beach but very busy road at the front. Inside the hotel is dated & in need of renovation. Nice pool but bar prices steep. Easy access to Georgetown as the bus stop is in front of the hotel. Hotel also offers free shuttle into town.

Helpful?
Thank Sian W
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Sian W, Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are sorry to hear that certain aspects of your stay were disappointing. Your comments have been addressed with our team who strive to ensure that our guests enjoy positive and memorable resort... More 

Western Australia, Australia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Really nice beach-side resort with amazing pool, great cocktails and friendly staff. Didn't stay here overnight but our hotel, Jen, had a free shuttle to the hotel so we thought we'd check it out and get food in Batu Ferringhi.

Helpful?
2 Thank Marty W
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Marty W, Thank you for sharing your feedback with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 days ago NEW

great overall experience, just having problem with internet connection. food variety for breakfast is good, but the quality is just ok. perhaps to add more tasty local food. the pool was great, & even great for children.

Review collected in partnership with shangri-la.com

Helpful?
Thank A TripAdvisor Member
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Penang. We have taken note of your comments and your experience at Golden Sands Resort by Shangri-La. We would like to thank you for your feedback as it is only through guests' feedback that we are able to improve and provide the very best for our... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

Just arrived at this hotel, all looks good on arrival, room looks nice and clean at first glance til closer inspection. Cushions on the bed have stains on them, bedding was crumpled and smelled musty. Wallpaper is covered with random dirt and stains. Not what you expect from a hotel of its star rating. Rooms could definitely do with updating... More 

Helpful?
1 Thank atsui w
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear atsui w, Thank you for choosing stay with us and thank you for taking the time review our resort. We have taken note of your comments and your experience at Golden Sands Resort by Shangri-La. We would like to thank you for your feedback as it is only through guests' feedback that we are able to improve and provide... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had a lovely stay, staff were attentative, friendly and happy to help. Rooms were clean and had plenty of space with no problems for extra sheet or towels. Lovely gardens and plenty of choice on where to sit around the pool area.

Review collected in partnership with shangri-la.com

Helpful?
2 Thank CLindholiday
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear CLindholiday, Thank you for choosing to stay with us and thank you for your fabulous "Relaxing stay" review of our resort. We are happy to hear that you had a lovely stay, happy with our services and facilities. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to... More 

Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is clean and spacious, comfortable for small family. Its strategically located at the heart of batu Ferringghi where the night market and restaurants is just walking distance from the hotel. No wonder it's fully packed during weekends! Variety choices of activity alongside the beach, for kids and adults.

Helpful?
2 Thank Kathy B
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Kathy B, Thank you very much for your positive review on Golden Sands Resort by Shangri-La. We appreciated much! It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great experience for us staying at this hotel for 3 day for relaxing and enjoying our self . Good facilities provided for hotel resident.we staying at sea-view cabin give us partial sea view but, it can feel there breeze wind of sea.. Having candle light diner at sigi restaurant and bar give us worth it experience offer by the staff.... More 

Helpful?
2 Thank Amir A
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Amir A, Thank you for choosing to stay with us and thank you for your kind review of our resort. We are happy to hear that you had a great stay with us. Your comments are indeed valuable for us to improve on our services to better serve our guests. We have taken note on your feedback which have... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $100 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
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