We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Golden Sands Resort by Shangri-La

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Golden Sands Resort by Shangri-La
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

2,688 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 2,507: English reviews
Singapore
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 days ago NEW via mobile

Great location with good service. Room with balcony for sea view which is really worth money for upgrade. Shangri-la special checkin was a good service. Breakfast was ok. Very kids friendly. We will be back.

Helpful?
Thank Helen H
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Helen H, Thank you for taking the time write such a positive "Good service with good view' review on Golden Sands Resort by Shangri-La. We are happy to hear that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort... More 

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

Everything was great. Fantastic security, nice reception. We got our room real quick. The view was splendid. But the furniture is so old, u can see tear and stains everywhere... Location is near the night market but far away from town.

Helpful?
Thank cristellim
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear cristellim, Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We sincerely apologize that your recent stay fell short of expectations. Please be assured that the areas highlighted in the review would be improved further. We are in the process of upgrading the rooms.... More 

Birmingham, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 days ago NEW

Returning for the 3rd time of recent we found a fantastic hotel with amazing staff that really make a holiday. The hotel has improved since last year with the gardens now outstanding in the facilities and care. There is still some work to be completed and the rooms really could do with a refurbishment. The new kids play area is... More 

Helpful?
1 Thank Ian H
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Ian H, Thank you so much for your fabulous review of our resort and thank you for being a loyal guest of Golden Sands Resort by Shangri-La. We are happy to hear that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back... More 

Melbourne, Australia
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 days ago NEW via mobile

I really liked this place and enjoyed staying here I wasn't a fan of the beaches or the place batu ferringhi But I liked the resort the staff really make this place I stayed in room 242,the cleaning people were fantastic and anything you asked for it was no trouble I've stayed in hotels all over the world and the... More 

Helpful?
Thank macclads58
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear macclads58, Thank you for staying with us and thank you for sharing your wonderful experience on Golden Sands Resort by Shangri-la. We are absolutely happy to know that you have thoroughly enjoyed your stay with us and certainly look forward to your return to the resort soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications More 

1 review
Reviewed 4 days ago NEW

A pleasant experience with sea view and sports. Exellent garden and pool design. Very good staff, nice people. Variety of activities and options. Close to markets, farms, gardens and food stalls. Thanks

Review collected in partnership with shangri-la.com

Helpful?
Thank أحمد سامي م
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear أحمد سامي م Thank you for choosing to stay with us and thank you for your fabulous review of our resort. We are happy to hear that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near... More 

Klang
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago NEW via mobile

We arrrived at the hotel at 5pm last Fri after a quick stop at Georgetown for a bite. Checkin was fast at the lounge. They had the luggage delivered to our 334 room. We had a free upgrade to seaview room which was a nice gesture of them. The amenities is the room were top class with every detail catered... More 

Helpful?
Thank tonyhks
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear tonyhks, Thank you for staying with us and thank you for sharing your wonderful experience on Golden Sands Resort by Shangri-la. We are absolutely happy to know that you have thoroughly enjoyed your stay with us and certainly look forward to your return to the resort soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications More 

Kuala Lumpur, Malaysia
1 review
Reviewed 1 week ago NEW

Hotel room a bit aged but still very comfortable during 2 nights sleep there. My 2 kids are enjoying at the poolside. Very suitable for family stay. Good for relaxing & resting thru out the trip. May be need to upgrade a bit for the room.

Review collected in partnership with shangri-la.com

Helpful?
Thank traveller7676122
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear traveller7676122, Thank you for choosing to stay with us and thank you for your positive review of our resort. It was indeed a pleasure to have been of service to you. Please be assured that the areas highlighted in the review would be improved further. We are in the process of upgrading the rooms and we hope that you... More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago via mobile

We first stayed in this hotel 15 years ago, and hadn't been back since until this November when we had a week's holiday. The staff are, without exception, friendly and obliging. Nothing was too much trouble. We had booked a double, but were given a twin, but after one night we were able to move. Some of the bedrooms are... More 

Helpful?
Thank Ali41w
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Ali41w, Thank you for being a loyal guest of Golden Sands Resort by Shangri-La and thank you for taking the time review our resort. We appreciated much. We are happy to hear that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Frequent traveller for biz & pleasure - 2 days of every week for the past 3 years. But this hotel takes the cake. It has surpassed my expectations. Genuine hospitality & care, the best service i have felt in any hotel ive stayed in thus far. Great people, in fact i will email the manager to recommend a few excellent... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank nurultajudin
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear nurultajudin, Thank you for choosing to stay with us and thank you for your fabulous review of our resort. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications More 

Level Contributor
3 reviews
Reviewed 1 week ago via mobile

It was my 3times to visit in penang but 1st time to stay in golden sands. I can say It was really really good to stay with kids. Room is clean and bed is pretty big size. There was an extra bed placed in even I've not asked for it. Also nice service such as staff visited in and checked... More 

Helpful?
Thank 정영 장
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear 정영 장, Welcome back to Penang! Thank you for choosing to stay with us and thank you for the "Awesome" review. We are glad that you were happy with our service and enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

2,209 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1754)
Viewed
Hotel & Grounds (295)
Viewed
Family/Play Areas (38)
Viewed
Room/Suite (222)
Viewed
Bathroom (77)
Viewed
Pool/Beach Area (297)
Viewed
Dining (54)
Viewed
View from Room (94)
Viewed
Business Center/Function Rooms (2)
Viewed
0:20
Videos (1)
Viewed
Other (674)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (427)
Viewed
Activities Pool (11)
Viewed
Amenities (90)
Viewed
Beach (46)
Viewed
Childrens Pool (13)
Viewed
Deluxe Seafacing Room (52)
Viewed
Executive Seaview Room (68)
Viewed
Dining (52)
Viewed
The Hotel (88)
Viewed
Waterslide (4)
Viewed
Whirlpool (3)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (28)
Viewed
Dining (3)
Viewed
Hotel & Grounds (5)
Viewed
Family/Play Areas (3)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (2)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Batu Ferringhi
0.9 mi away
Hard Rock Hotel Penang
Hard Rock Hotel Penang
#2 of 12 in Batu Ferringhi
3,013 reviews
0.5 mi away
PARKROYAL Penang Resort, Malaysia
0.4 mi away
Holiday Inn Resort Penang
Holiday Inn Resort Penang
#4 of 12 in Batu Ferringhi
1,933 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Bayview Beach Resort
Bayview Beach Resort
#7 of 12 in Batu Ferringhi
1,557 reviews
0.1 mi away
Lone Pine Hotel
Lone Pine Hotel
#6 of 12 in Batu Ferringhi
1,299 reviews
6.9 mi away
Eastern & Oriental Hotel
Eastern & Oriental Hotel
#11 of 79 in George Town
3,046 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $96 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Shangri-La Hotels and Resorts, Asiatravel.com Holdings, Priceline, HotelTravel.com, Ctrip TA, Travelocity, Odigeo, Agoda and Jetsetter so you can book your Golden Sands Resort by Shangri-La reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travelers.
39 questions
Ask a question
Singapore, Singapore
Johannesburg, South Africa
Ramsgate

See all questions (39)

Questions? Get answers from Golden Sands Resort by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Always get a high level sea facing room.”
 of 5 bubbles 925ianh, 3 days ago | Read review
“It is a must to have either a sea facing, or seaview room as the view over the beautiful gardens and pools and out to see is great.”
 of 5 bubbles 382kenw, 1 week ago | Read review
“Opt for a room that faces the swimming pool and the beach.”
 of 5 bubbles Akshat1985, 2 weeks ago | Read review
“Best Room!”
 of 5 bubbles puterisyarlia, 2 weeks ago | Read review
“Definitely you want a seaview room as high as possible.”
 of 5 bubbles RockDr23, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay