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Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
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2,792 Reviews from our TripAdvisor Community

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Showing 2,600: English reviews
Perth, Australia
Reviewed yesterday NEW

Other than the Shangri-La next door this is one of the more spacious resorts along this strip of Batu Ferringhi. I would absolutely recommend this resort for families but couples after some quiet relaxation might not enjoy it as much. There were a LOT of children at this resort. Two months after my visit and I'm still not sure if...

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Helpful?
Thank lula412
Fremantle, Australia
Reviewed 2 days ago NEWvia mobile

Experience the convenience of a well appointed hotel overlooking the Malacca Straits. Near to the night markets and food stalls you can take in the vibrant and diverse cultures that make up this fascinating island

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Thank 257margaretann
Melbourne, Australia
Reviewed 2 days ago NEW

Spacious, clean room, fantastic array of buffet breakfast, amazing kids play zone, good choices of swimming pools, attentive life guards. Staffs were friendly and courteous. Security was excellent but kids find it extremely funny as we were asked each time we drove back to hotel.

Review collected in partnership with shangri-la.com
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Helpful?
Thank katepang66
Holbaek, Denmark
Reviewed 4 days ago NEWvia mobile

We stayed one night at this beautiful hotel which we have stayed at before. Ourroom was not ready at checkin and we waited more than an hour before the room was finished cleaning because the cleaning staff went for lunch. We had lunch at Sigi bar and Grill at the hotel while we were waiting for our room to be...

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Helpful?
Thank Flannigan52
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Flannigan52, Thank you for taking the time to share this detailed feedback. We greatly value every one of our guests and sincerely apologize for your disappointing experience during your recent stay with us. Thank you for bringing these shortfalls in service at the resort to our attention, please be assured we have addressed them with our team to ensure...

Sydney, Australia
Reviewed 4 days ago NEW

My Family and I recently stayed at Golden Sands hotel from the 30th of Dec 2016 to 5th of January 2017. After reading many neutral or negative reviews, I must say I was very apprehensive in regards to whether the hotels facilities and or services were going to be up to our expectations. To make matters a little worse was...

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Helpful?
1Thank Hish78
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Hish78, Thank you for choosing to stay with us and thank you for your fabulous review of our resort. We are happy to learn that you were impressed with our service and enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the...

Geraldton, Australia
Reviewed 5 days ago NEW

What a beautiful place and lovely staff. Easy check in and out. The grounds are amazing. Great central location in the area.Fantastic for families and plenty to do. Local entertainment in the bar was great.

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Marhit
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Marhit, Thank you for choosing to stay with us and thank you for your fabulous review of our resort. We are happy to learn that you enjoyed your stay with us. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best...

Reviewed 5 days ago NEW

We stayed at the Golden Sands for five nights as part of a tour of Malaysia. Having been to two excellent hotels on the trip, this, our third, was initially a complete let down which left us feeling upset and deflated. We were given rooms with 'a hillside view' which over-looked the busy road and a filling station. The rooms...

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Helpful?
Thank Christine M
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Christine M, Thank you for taking the time to share this detailed feedback with us. We sincerely apologize for your disappointing experience during your recent stay with us. We are sorry to hear that certain aspects of your stay were disappointing. Your comments have been addressed with our teams who strive to ensure that our guests enjoy positive and...

London, United Kingdom
Reviewed 5 days ago NEW

i stayed in this resort long time ago and the service was excellent. but on my recent stay here, it was a total nightmare from day 1 till check out. on my arrival the room wasn't ready despite they are aware of our arrival time, when we got into the room finally the room still full with sand from the...

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Helpful?
Thank patrickccs80
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear patrickccs80, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for your disappointing experience during your recent stay with us. We appreciate your valuable insights which allow us to learn from our mistakes, and continue to improve and enhance our guests’ experiences. Please be assured that we have addressed them with concerned...

Kuala Lumpur
Reviewed 6 days ago NEW

Had great stay at the resort . The seaview room was awesome. Huge hotel ground with lots of activities for kids and adults. This resort is probably better suited for families with kids instead of honeymoon couples ( try Rasa Sayang) Great pools - if you want to get away from the screaming kids. Check out the adult only 3...

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Helpful?
Thank Potluck78
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Potluck78, Thank you for choosing to stay with us and thank you for your beautiful "Great Beach Resort - Consistent Service" review. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the resort in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications

Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

Had a 3 nights stay with a family of 2 adults and 2 young children. Hotel rooms are spacious, well appointed and very comfortable. The amenities and facilities are aplenty for both adults and kids and the pool is fantastic with many different sections to cater for everyone (water slides, jacuzzi area etc. etc.). Kids club was great too and...

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Helpful?
Thank andrewkyc
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear andrewkyc, Thank you for staying with us and thank you for sharing your stay experience with us. Your comments are indeed valuable for us to improve on our services to better serve our guests. We have taken note on your feedback which have been highlighted to the relevant departments. We hope to see you again for a true Shangri-La...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $99 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
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Questions & Answers

Here's what travelers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travelers.
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Moruya, Australia
Singapore, Singapore
Johannesburg, South Africa
Ramsgate

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Questions? Get answers from Golden Sands Resort by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean Views Definitely”
 of 5 bubbles Hish78, 4 days ago | Read review
“Insist on a sea-view room and don't accept poor cleaning”
 of 5 bubbles N7948TMchristinem, 5 days ago | Read review
“Get a Seaview Room. Non seaview might not have a balcony with street/ Mcdonalds view.”
  • Get housekeeping to combine the beds if you need a huge bed.
  • Night View - some corpo function taking place in garden
  • Nice and clean although it look dated
  • Awesome view from balcony. Although there is not much privacy.
 of 5 bubbles Potluck78, 6 days ago | Read review
“Choose the sea view rooms. The mountain view rooms don't appear to have a balcony and also overlook the main road outside of the hotel.”
 of 5 bubbles SomiaS, 1 week ago | Read review
“Always request for sea facing room otherwise you will be facing the hotel parking lot. Unless you like the view of parking lot.”
 of 5 bubbles Fadzal, 2 weeks ago | Read review
5 of 5
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