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Hard Rock Hotel Penang

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Hard Rock Hotel Penang
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3,785 Reviews from our TripAdvisor Community

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Perth, Australia
Reviewed today NEW

I was very disappointed 😔 or was I expecting too much I stay Hard Rock Hotel Bali many times a year and decided to have a change and go to Penang HRH I found most of the staff where very rude and didn't follow protocol no good morning and introducing them self by name, I couldn't tell you one staff...

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Thank E678MSiang
Reviewed yesterday NEW

Overall I would rate Hardrock 10/10. However in my opinion the only improvement area is recreation/sports activities. In this way the tourists coming to hardrock won't need to look for other tour/activities operators they will be presented with an all in one package.

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Thank aligohar558
Kuala Selangor, Malaysia
Reviewed yesterday NEW

Thumbs up!!! I enjoy and satisfied with the service and the facilities.. Like the view and give me a comfortable.. The customer servise and staff give best experience to me and they are very friendly.. Will come again... Smile...

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Thank fauziahbasri
Kuala lumpur
Reviewed yesterday NEW

Was there with friends with family. We enjoyed our stay. Every single bit. Drinks was rather expensive and the breakfast quality got better this time around compared to our previous stay in HRH Pen. Overall was great.

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Thank tieshazamani
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear tieshazamani, We loved reading your review of your recent stay at Hard Rock Hotel Penang. We are delighted to hear that your overall stay was great, and we hope that you and your family were able to enjoy many of the facilities that the hotel offers. Great to know that you enjoyed the breakfast quality. This feedback will be...

Penang
Reviewed 2 days ago NEW

Preferably u allow pple check in at 3pm sharp , if u missed that then allow pple to check out late. Understood u are full house, but services shd not go under par with that. Overall a pleasant stay though.

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Helpful?
Thank KelliQueen
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear KelliQueen, Thank you for taking the time to write a review of your recent stay at Hard Rock Penang. Apologize as you were unable to check-in on time. The Front Office Manager taken such comments very seriously to ensure consistent service is rendered to our guest in the future. We hope to improve on this going forward. Thank you...

Perth, Australia
Reviewed 2 days ago NEW

Chose this Hotel for its reputation and was not disappointed. It lives up to its name and is a true family friendly hotel. Staff are lovely and facilities well maintained and presented. The in house music and band were fabulous and it was great to have this on site. Free shuttle bus that ran in the evening was fabulous.

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Thank Metschukat
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Metschukat, Thank you for the amazing review of your recent stay at Hard Rock Hotel Penang, and we hope that you were able to utilize many of the facilities that that hotel offers. Hard Rock Hotel Penang is proudly a family friendly hotel, and has won numerous awards worldwide for its family friendly orientation. I am particularly glad that...

Singapore
Reviewed 2 days ago NEW

It was generally a pleasant stay with your hotel but perhaps you can consider shifting the check-in counter/reception counter to more cosy place as it is too noisy when there's a live performance/singing and the counter staff may have difficulty in answering the telephone enquiries with the loud background. I was trying to call the travel agent using the counter...

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Thank Sim V
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Sim, Thank you for taking the time to write a review of your recent stay at Hard Rock Penang. Apologize for the noise issue you encountered at the lobby area while the live band was performing. However, it’s great to read that you had such a pleasant stay with us. Once again, thank you for your review, and we...

Perth, Australia
Reviewed 2 days ago NEW

A last minute decision to travel to Penang Island over the Easter break was a great choice. The travel agent suggested Penang and the Hard Rock was one of the hotels she recommended. My husband, 17year old daughter and I flew Malindo Air via KL from Perth. From the moment we arrived in Penang the people were fantastic! The reception...

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Thank UC M
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear UC M, Thank you for the wonderful review of your recent stay at Hard Rock Hotel Penang, and we hope that you and your family were able to enjoy many of the facilities that the hotel offers. I am particularly glad to hear that you were able to found the quiet corner of the swimming pool next to Pizzeria...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

Room was comfortable, enjoyed the free movies available on TV, swimming pool was fun, food was great too! I especially enjoyed testing out the Fender electric guitars for free! A little downside was the bathroom. A little bit small in space with sliding mirrors revealing the outside of the bathroom. Other than this, everything else was rockin' great!

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Helpful?
Thank Nicholas G
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Nicholas, Thank you for the wonderful review of your recent stay at Hard Rock Hotel Penang. We are very delighted to hear that you and your family had such a rockin' stay with us, and we hope that you were able to enjoy many of the facilities that the hotel offers. The swimming pool, with the slides and kid's...

Melbourne, Australia
Reviewed 2 days ago NEW

Kids loved the pool with the slides. recommend floaties for young children as pool is a little deep. breakfast was great and lots of varieties and had breakfast till 11am. check inow and check out was done quickly and ease. pleasant and caring staff.

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Thank seema7862015
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Seema, We loved reading your review of your recent stay at Hard Rock Hotel Penang. Hard Rock Hotel Penang is proudly a family friendly hotel, and our kids amenities such as the Roxity Kids Club, Tabu Teens Club and of course our swimming pool with the fantastic slides and Kids Play Area is a great way to ensure your...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 32-inch LCD TVs, iPod docking stations, complimentary Wi-Fi and wired connectivity and an interactive IPTV system. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success. ... more   less 

Additional Information about Hard Rock Hotel Penang

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $82 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Penang 4.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hard Rock Hotel Penang Batu Ferringhi
Hotel Style:
#2 Spa Hotel in Batu Ferringhi
#2 Luxury Hotel in Batu Ferringhi
#2 Business Hotel in Batu Ferringhi
#2 On the Beach Hotel in Batu Ferringhi
#2 Romantic Hotel in Batu Ferringhi
#3 Family Hotel in Batu Ferringhi
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Penang staff and other travelers.
62 questions
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Questions? Get answers from Hard Rock Hotel Penang staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try the room with pool access.”
SSRH, 4 days ago | Read review
“Rock Royalty Seaview Deluxe - with access to the royalty lounge”
  • Rock Royalty Seaview Deluxe Room
  • Rock Royalty Seaview Deluxe Room
  • View of pool with kids water slides
  • View of the other side of the pool
  • Rock Royalty Seaview Deluxe Room
Mrmrsbotak, 1 week ago | Read review
“Lagoon room sith swim out and deck perfect”
cherieesposito, 2 weeks ago | Read review
“The Lagoon room is great fun for kids!”
LifespanTrip, 2 weeks ago | Read review
“Lagoon Deluxe Room”
513cherrys, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question