TWA HOTEL

I been to the hotel with my husband and we didnt have great experience. Was late night we miss the flight, we went to the check-in and the supervisor there jessica was so nervous and very rude . We payed 250 for one room which was a great deal. After we been to take one ice cream to mister softy. The gentleman rise the voice when we ask for the bill and laugh in our face making fun with our accents. The ice cream was melted and he was not using gloves. He touched the mask 😷 many times and didnt wash the hand. Thank you TWA but mister softy is rude person and doesnt respect covid19.

Date of stay: October 2020Trip type: Traveled as a couple

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kirstifl wrote a review Oct 16

Florida12 contributions17 helpful votes

Amazing Experience!

My daughter and I stayed for only one night and it was amazing. We had a runway view room. I was so nervous traveling during Covid-19 but the room was SPOTLESS. In fact the entire hotel was so clean, sanitizing stations everywhere and mandatory masks. The room had a queen/queen set up and was extremely comfortable. This may sound picky but I usually hate hotel pillows. Not here. The four pillows on each bed were perfect. The bathroom shower was huge. The counter ran from end to end and the Hollywood mirror lighting was wonderful. We really took our time to enjoy the hotel displays. The TWA uniform area was so much fun. Who new Valentino designed for TWA? The Twister room was my daughter's favorite spot. We ate at the rooftop bar. I thought it was a bit expensive for what we got....it was more like fast food than restaurant food. Now the star was the downstairs food court. For breakfast we had NY bagels with bacon, egg and cheese. The lovely lady who was working made it exactly like we wanted (very crispy bacon). She was so nice....as was everyone we encountered at the hotel. I wish we had more time there. But I'm so thankful we got to experience this retro trip back in time! Thank you to everyone there for making us feel safe and comfortable.…

Date of stay: October 2020

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Oska wrote a review Oct 12

Wilmslow, Cheshire38 contributions67 helpful votes

Like a dying theme park only far louder

Unimpressed. The concept sounded fun but it was twee and the hotel looked tired and clinical. Constant piped sixties music did not add to the complete lack of atmosphere. Gathered, it may be in the middle of a pandemic but the wooden staff did little to help. The main issue however was how incredibly noisy it is! For such a quiet time in the hotel industry I wouldn’t have expected to experience such lack of serenity which can only point to the fact that it must be bedlam when it is full. My room was subjected to the banging gangster music from the room above from the moment that I checked in. Despite the staff asking the other guests to turn it down I could still hear everything that they watched and said. Very little chance of achieving any chance of working when you can hear the other guests. Doors on the corridors slamming constantly, loud chatting in the halls. Whether the guests have consideration for others is pointless if the walls are paper thin. And when a new guest checked in above me they may have well moved into my room with me! I was woken up by a suitcase being rolled above me like a steam train. The floor to ceiling windows are not filtered and so allow others to see completely inside your room. The only option for privacy therefore is to have no natural daylight. Unless you are desperate for a crash pad for eight hours before a flight I would avoid the TWA hotel…

Date of stay: October 2020

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Patti W wrote a review Oct 8

Birmingham, Alabama108 contributions21 helpful votes

Blast from the Past

Daughter and I stayed overnight coming back from international trip. Easy to get to, even if a bit of a small hike with large amounts of luggage. My first international trip was made from this very terminal in 1963 so invoked a few memories. Quickly offered to store some of our vast luggage since the elevators to the rooms are up a carpeted, somewhat steep incline. Rooms are a bit tight but beds comfortable and bathroom full of amenities. Quite quiet. Could watch airplanes landing from our room. Retro 60s decor. Our only sad point was the main restaurant closed due to covid so we had to use the kiosk style vendors for a meal. Easy check in and out.

Date of stay: September 2020Trip type: Traveled with family

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Response from TWA Hotel, Other at TWA Hotel

Responded 2 weeks ago

Dear Patti W, Thank you for your recent stay at the TWA Hotel! We are so happy that you enjoyed your stay and that you were able to stroll down memory lane! Shame, you must have just missed our reopening of our Paris Cafe and Sunken Lounge! We are thrilled to once again offer indoor dining, at 25% capacity per government regulations! You simply must come back and experience our TWA Hotel to the fullest! Warm regards, TWA Hotel

ErnieG22 wrote a review Oct 6

Bronx, New York59 contributions7 helpful votes

Great venue but understaffed during pandemic

I stayed one night in the Eero Saarinen Presidential Suite. I loved the hotel's design and the design of the suite. The views from the suite are cool, as are the views from the rooftop pool. I also really liked the restaurant, where I had dinner. The room was very quiet and the wing where I stayed was mostly empty because of the pandemic. However, considering the $800 I paid for one night, I thought the suite was short on amenities and maintenance. For instance, there was no coffee machine, which at this point is a staple in most budget and mid-priced rooms. There was also no garbage can in the suite other than a tiny one in the bathroom. There was no mini-bar from which to buy snacks or drinks and the refrigerator was empty. The beautiful sliding bathroom door did not glide properly and was extremely difficult to open and close because it is so heavy. At one point my friend got trapped in the bathroom because he couldn't open the door and we had to push the door open to get him out. Room service was also poor. It took almost an hour to get ice through room service because there are no ice machines on the floors. In general I felt that the hotel was understaffed and the service was slow. The pandemic probably has something to do with that and I hope their service can improve when we recover from the health emergency because the hotel is beautiful. It just needs a better level of service.…

Date of stay: October 2020

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