TWA HOTEL

Location is of course excellent and there is nothing much to complain about the rooms. But I wish there can be more basic toiletries such as toothbrush and toothpaste, even a shower cap and a pair of slippers. I tried to borrow and even buy an adaptor from the front desk for my foreign-purchased laptop but to no avail. The lady at the front desk told me to buy it at Terminal 4, and since it was during Covid, the only shop that sold it only had a Brookstone brand and it cost over $30. The carpeting from the hotel to Terminal 5 looks lovely, but try hurling heavy suitcases uphill (there was a sharp incline getting to and from Terminal 5) and the loveliness dissipates. Suitcase wheels work best on normal flooring, TWA, not on dense carpeting.

Date of stay: November 2020

Value

Service

Sleep Quality

Room Tip: Food hall food are not really value for money, much better to order Uber eats.

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Gerardi Aviation Photography wrote a review Nov 16

35 contributions3 helpful votes

Over hyped, not worth the money, bad advertising

I stayed at the TWA Hotel at the JFK Airport. The design of the hotel lobby was nice and definitely gave off that "TWA Era" vibe. I payed $178 for a "Runway View Room" and was severely disappointed. The room was on the smaller side which is was disappointing, but the super bad aspect was the view out of the window. They marketed it as a "Runway View Room" when it should've been called a "Roadway View Room", being on one of the lower rooms I couldn't see much of the runway and most of the view from my room was the road that lead up to the entrance of Terminal 5, Big disappointment. Food was very limited and what they did have was greatly overpriced even relative to the rest of NYC. I would have been better off staying at another hotel for half the price. The shower also had no door which was very pointless and only made a slippery mess of the floor. * I will be posting a video review of this hotel, If you would like to see it please respond to this review or visit "Gerardi Aviation Photography" on YouTube.…

Date of stay: November 2020

Value

Cleanliness

Service

Room Tip: Don't Stay, Overpriced and over hyped

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1 Helpful vote

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AMJ92 wrote a review Nov 16

New York City, New York530 contributions145 helpful votes

+1

Nice but room for improvement

The “hard product” of this hotel, the property itself, is fantastic. I had a runway view room, which, though small, had an amazing view. The rooftop pool was great, as was the gym. The architecture is really something and it’s a pleasure to just sit around and relax in the lobby and common areas. The “soft product”, the service and upkeep, is a whole nother story. The hotel needs a lot of work on that. There weren’t towels by the pool when I went, I had an issue with my room shades and it took them forever to fix it. The parking lot was full and I had to park in the airport lot (and pay a lot more). Worst of all, the fire alarm went off at midnight from someone smoking weed in his room. Based on other reviews, this seems to be a consistent problem, and the hotel needs to do more to deal with it. I hope the responsible party was heavily fined and/or prosecuted, for waking up the whole floor and having them go down in their pajamas, but I doubt anything much was done. To their credit, when I reached out to the management about it, they were apologetic and tried to make amends, but this seems to be a regular issue. (The hallway smelled of weed most of my stay.) This hotel has great potential to be not just an airport hotel, but a destination onto itself. To get and stay there though, they need to up their service game. I hope they do and that I will return soon with a better experience.…

Date of stay: November 2020Trip type: Traveled as a couple

3 Helpful votes

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bdfenwick wrote a review Nov 15

Brooklyn, New York129 contributions31 helpful votes

A Fun Staycation

It was my anniversary, and we wanted a night out of our apartment. TWA was a great choice. The lobby is spectacular, and the room was nice and affordable too. Due to covid, we had to reserve a time to use the pool. It was in hour and a half intervals and worked out fine. The hotel follows the NYC rule that you must have food in order to drink. Totally understandable, but they should have more options. For instance, after eating at the restaurant, it would have been nice to have a drink and dessert in the sunken lounge, but there were no dessert options. With the exception of the excellent waitress at the restaurant, the rest of the staff we interacted with weren't great. Providing better service would greatly help the overall experience.

Date of stay: November 2020

1 Helpful vote

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Whitney wrote a review Nov 5

San Diego, California13 contributions3 helpful votes

Convenient and tastefully designed

The hotel makes you feel like you're living the 70s glamour lifestyle. From the music in the lobby to the rotary phone in the rooms the hotel is a tasteful blast from the past with a hint of the Jetsons. The bed was very comfortable, the 24hr resturaunt in the lobby was perfect for our late night arrival. I would recommend this hotel to anyone on a 1-2 day stop over in JFK.

Date of stay: November 2020Trip type: Traveled on business

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Response from TWA Hotel, Other at TWA Hotel

Responded 2 weeks ago

Dear The_Whitney777, Thank you for your recent stay with us at the TWA Hotel! Fun Fact: The Jetsons premiered in 1962 - the very same year that the TWA Flight Center opened! Happy you caught the references! We hope to welcome you back to the TWA Hotel very soon! Warm regards, TWA Hotel

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PRICE RANGE

$156 - $226 (Based on Average Rates for a Standard Room)

LOCATION

United StatesNew YorkQueens

NUMBER OF ROOMS

512

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Frequently Asked Questions about TWA Hotel

Which popular attractions are close to TWA Hotel?

Nearby attractions include The Metropolitan Museum of Art Store (0.3 miles), Kiehl's (0.3 miles), and DFS Duty Free - Beauty (0.3 miles).

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What are some of the property amenities at TWA Hotel?

Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.

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Which room amenities are available at TWA Hotel?

Top room amenities include air conditioning, a flat screen TV, and a desk.

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What food & drink options are available at TWA Hotel?

Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.

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Is parking available at TWA Hotel?

Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.

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What are some restaurants close to TWA Hotel?

Conveniently located restaurants include Virgin Atlantic Clubhouse, The Pool Bar, and Deep Blue Sushi.

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Are there opportunities to exercise at TWA Hotel?

Yes, guests have access to a pool, a fitness center, and a yoga room during their stay.

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Does TWA Hotel have an airport shuttle?

Yes, TWA Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.

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Are pets allowed at TWA Hotel?

Yes, pets are typically allowed, but it's always best to call ahead to confirm.

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Does TWA Hotel offer any business services?

Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.

TWA Hotel, Queens

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