One Idlewild Drive JFK International Airport, NY 11430-1962
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Room & Suite (436)
Dining (126)
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What you can expect during your stay
- Contactless check-out
Updated 08/19/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/19/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#66 of 158 hotels in Queens
Location
4.4
Cleanliness
4.2
Service
3.3
Value
3.2
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Paid public parking nearby
Public wifi
Yoga room
Personal trainer
Coffee shop
Restaurant
Breakfast available
Poolside bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Walk-in shower
Safe
Telephone
Private bathrooms
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Trendy
Languages Spoken
English, Spanish
Location
Full view
46Car recommended
Grade: 46 out of 100
58Restaurantswithin 0.3 miles
37Attractionswithin 0.3 miles
Contact
One Idlewild Drive JFK International Airport, NY 11430-1962
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The architecture and ambiance are really cool. A runway view infinity pool and airplane cocktail bar are fun novelties. But you can enjoy all these during a day visit and then be more comfortable and better fed by staying and eating elsewhere. The staff seemed friendly but overwhelmed. The check in, the rooms, the restaurant and the pool and bars all operate like separate entities without reference to one another and to the experience of the guests. Long line at check in, staff at the desk seemed unclear on where my room was located when I asked (I eventually found it after lugging my suitcase around the hotel for ten minutes). The Paris Cafe (the hotel’s only restaurant) unexpectedly closed the day I stayed. I had reservations for lunch and dinner but was not notified ahead of time that my reservations would not be honored and arrived hungry. Because the restaurant was closed, lunch options were the food court (hot dogs or premade sandwiches and salads type options) or the pool bar (which I had to wait half an hour to get into and pay $15 extra for admission as a non-swimmer). Because guests are only allowed to use the pool in shifts there is a huge run on the pool bar all at once and one poor employee was stuck taking all the orders, mixing all the drinks, and serving all the food. Needless to say waits were long and the food wasn’t very good. For dinner the lobby bar was open but there was a function in the sunken lounge. But since the restaurant was closed, everyone in the hotel who wanted to eat was stuck on the fringes of the sunken lounge (again food waits were long and tables were scarce and there is no room service here) or in the food court . Again food quality was poor. I have never stayed at a nice hotel anywhere in the world where I had such a hard time obtaining food and drink and where I couldn’t even get food and drink served in anything but a plastic cup and a cardboard container with plastic cutlery. My room was small, with no tea or coffee maker, and no drawers or closet, but clean and with a small fridge. If I had known what I was in for I would have brought some food and water with me (and maybe a plate and a glass). At least the lights and ac stayed on which I gather is not always the case here. The location is great if you are flying out of terminal 5, but if you are flying out of a different terminal another airport hotel will be just as close and you will be treated better and pay less. The hotel feels very, very overpriced for what it is. It would need to be much better run to justify the prices they are charging. I’d happily stop by again for a drink in Connie, but it’s not worth staying here.…
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is like going back in time. If you grew up in the 50s and 60 this place is for you. The staff at the hotel are all friendly and helpful. You can walk from your room right to the Jet Blue terminal (Number 5). There are activities for kids as they have roller skating and bumper cars. For the adults there are several bars and the hotel pool overlooking the runway is a site to see. Great place for a weekend to get away!
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is very cool and definitely worth checking out. I don’t think I would ever stay here again though. I will start with the positive: 1) the ambiance is incredible and takes you back in time 2) the rooms are very nice and clean, though small 3) Paris restaurant was cool though the food was overpriced and mediocre at best 4) the pool/roof is cool though they charge a cover just to be up there 5) right across from JetBlue terminal 6) the staff is very nice Negative: My husband and I checked in and as soon as we get to our room the power goes out and the fire alarm sounds. We quickly evacuated using the stairs, not knowing what was going on. We head to the restaurant, where the lights were flickering, but no alarm was sounding. We quickly figure out that the power surges at this hotel are common. With a little research we learn that the owner of the hotel chose to use an off grid supply for electricity to dodge the ConEd prices. Unfortunately the savings are not passed on to the customer as we still pay premium prices ($550 a night for a tiny room). So here my husband and I are in our room, in the dark and in a sweltering heat with no AC in the middle of a heatwave. So much for a good night’s rest before our early flight.…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded yesterday
Dear Fatima, Thank you for sharing your review! We are so deeply apologetic regarding the power this past weekend! This ongoing heatwave is seriously stressing out our power and we are so very sorry! We'd love to hear more from you - would you kindly email us at reservations@twahotel.com. We look forward to hearing from you! Thanks! TWA Hotel
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This could be a wonderful, fun hotel--a real experience--but, unfortunately, it is not. When I checked in they could not find my reservations. It is a good thing I had printed out my reservation confirmation. The main problem as I see it, is no one is in charge. I had made reservations for three different time periods at the pool; they could not find my name. After standing in the hot sun, the pool hostess finally let us in--my son(it was his birthday), his girlfriend and myself. The same thing happened at the restaurant where, again, I had made reservations at Jean George's Paris Cafe two weeks ago. The food was good enough as were the drinks. After dinner we went back to our rooms to get ready for a night swim. Suddenly a alarm went off throughout the hotel and we had to quickly evacuate. Firetrucks arrived. Anyway, it turned out to have been an electrical failure. In my rush to leave the building, I had left my key in my room. It took me one hour to find someone who would go up and open my room. A really nice, competent man(i think his name was Neal). However, this was after three people behind the desk, one being "the manager" basically shrugged. Pretty awful. So, it was one thing after another. Exhausting, although if you don't mind the over the top poor service, it is interesting to see planes taking off or landing. Unfortunately, I would never recommend this hotel. It is quite expensive. In addition to the hefty room charge, each pool use (where reservations must be made) costs money. I cannot remember the last time i stayed at a hotel and had to pay to use the hotel pool. Maybe this was an off-day although considering the other bad reviews, that doesn't seem to be the case. …
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded yesterday
Dear Jane, Thank you for your review! We appreciate your taking the time to reach out and share your experience! We apologize for any confusion wit your reservations! It's odd that this happened in three different areas of our TWA Hotel! And we also apologize for any stress that was caused by the alarm setting off!! We're sure your nerves were a bit unsettled! We hope to welcome you back again! Thanks, TWA Hotel
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TWA hotel is a wonderful hotel if you have an early morning flight from JFK or even just a quick getaway with your partner or a bunch of friends! restaurants a rooftop pool and pool bar....its also a museum of a bygone era in flight! Go and enjoy!
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded yesterday
Dear peggy p, Thank you for kind words! We certainly cater to our transient guests, but also to those who just want to escape into the 60s! Thank you for encouraging others to enjoy our unique TWA Hotel! Thanks, TWA Hotel
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Chose to stay here when flight pushed back a day and was so looking forward to the experience. Chose to pay more to stay here because of the “cool factor” rather than other hotels in the area. So disappointed. Front desk experience was ok. Room was ok. Tried multiple times to call the front desk to set a wake up call, over a 2hr span, no one ever answered. Tried calling in the morning to check out, since checkout on the TV was not an option, no one answered despite numerous calls. I think if I was coming to NYC through JFK I’d just take the AirTrain over and walk through the hotel to see how “coo” it is and avoid paying the premium price to stay in a hotel without any sort of service whatsoever.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded yesterday
Dear Robert S., Thank you for your review of your recent stay! Yes, we think our TWA Hotel has the "cool factor" but what's not cool is the lack of any of your phone calls being answered. I will have to investigate this and make sure that our guests don't experience your frustration also!! Thank you for your time and we hope to see you again! Thanks, TWA Hotel
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+1
If you want to experience, feel, and learn a little bit of history while having a good night's sleep before/after your flight, TWA Hotel is your best choice!! Conveniently located at the end of terminal 5 in JFK. If you are arriving or departing from terminal 5️⃣ I can recommend this hotel. Is a historic hotel with a touch of modern amenities on what used to be the TWA terminal at JFK. Decor with the red carpet and white furniture will transport you to the ’60s era. Take time to look around, read and feel the vibe. Is one of the most amazing experiences you can have while enjoying a nice hotel. Has a few places to eat and drink. All drinks have catchy names😋. The hotel has the last airplane and has a bar inside. They have a rooftop pool but don't have time to use ($) or visit as we had a very early flight the next morning. And if you think it is expensive?!, think twice and compare it to the major chain hotels around. Not much of a difference, plus the conscience of not needing to walk too far or wait for a shuttle to get you to your destination is worth it(as long as from/to terminal 5😉. If my flight is departing from JFK and terminal 5 I will stay at the TWA hotel again.…
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: Terminal 5 at JFK is a few steps away. From other terminals is too far but can be done(we did)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded yesterday
Dear candylove20, Thank you for your review! Happy you enjoyed your time with us! Seems like you really took it all in! We love that!! We hope to see you again! Thanks, TWA Hotel
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Have stayed here every time we've traveled from Europe and raved about it. Something has seriously changed, and we could not wait to leave. Seriously rude front desk, ridiculous charges at every turn, no concern for guest experience. Someone seems to have decided to squeeze every dollar out of the place and has managed to ruin all the charm it once had in spades. What a shame. 25 dollars to go in hotel pool for a timed limit of 45 minutes. Zero water in rooms. Come prepared to feel like you wasted a lot of money staying here. It was a lovely place before but whoever decided to manage it in this fashion will run it straight into the ground.
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Date of stay: August 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded yesterday
Dear mcA7993VV, Thank you for your review! We appreciate your loyalty as a repeat guest! And we also appreciate you taking the time to share your thoughts! It shows you care. And of course we care about our guests' experience! I just wanted to point out that a pool reservation enables you to enjoy an hour and 45 minutes of poolside fun! We hope to welcome you once again! Thanks, TWA Hotel
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booked a 4 hour stay for a long layover to get some rest. There was no rest. power went out (turns out it's often). when it went out alrams sounded. Non stop. So everyone evacuated. No staff told us anything, they just werent there. Front desk said yup iut happens. Power came back on but alarms didnt stop. Overall paid 200 bucks for 4 hours only got to use the room for 1. no rest. No serivice. Awful hotel
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: dont stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded 4 days ago
Dear U991HGdavem, Thank you for your review. We apologize that there was a lack of communication during the power outage and subsequent fire panel were sounding. This is something that we ought to remedy ASAP. Thank you for your feedback! Thanks, TWA Hotel
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As a design professional, I love bringing my kids here to see exquisite branding, design and architecture at play. The rooftop pool overlooking the runways is incredible too. However, certain things have gone downhill at this hotel and seriously need a reassessment: - $$$$ man oh man did things get pricey. One of my favorite things about coming here initially was how accessible it was for many. The costs have increased dramatically. The room rate, the pool access, the food, the parking. It is off-putting and not delivering on it's value. - The food at the Pool Bar was extremely disappointing and overpriced. I spent more than $85 on one cocktail, two sodas, a BLT, and disgusting nachos (worse than movie theater) with guacamole. We sent the food back because it was all too spicy for my kids (after being told it's not spicy). I think they used to offer a more simple menu with a burger and fries? That would be better, plus a vegetarian kid-friendly option like a grilled cheese and some fruit, like watermelon. The salads looked pretty good but not too appealing for a quick bite poolside. - "Pet-friendly". Come on guys, I'm gonna be responsible and pick up my dog's waste but there are no outdoor trash receptacles to be found. Therefore, I'm sorry but that poop is gonna be stinking up the food bar area in the trash cans at the inside doors. My dog is perfectly house-trained at home and when traveling, but here at TWA, on three occasions didn't make it from the room, down the elevator, and across the lobby and street to pee. Think about marking an area down the ramp for dogs and offer a trash can outside. Consider where parties with pets are staying in relation to outdoor access. Design should be functional and serve users' needs. Thank you for making this experience dog-friendly! - No more snacks in the room or mini-bar? (Due to COVID?) That was a highlight from our previous experience. Fun way to implement branding. Overall, this is a really cool, unique place to visit, but the current experience is not delivering as well as it easily could.…
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded 6 days ago
Dear Emily M, Thank you for your review! We appreciate your loyalty but are dismayed that you have grown a touch disappointed in your experience. We appreciate your feedback and will see where there are ways to use your suggestions in the future! I do have to point out that we do have a doogie waste station that includes bags and a receptacle. This is located by the edge of our front entrance, on the south side. We hope to welcome you and your family again! Thanks! TWA Hotel
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LOCATION
United StatesNew YorkQueens
NUMBER OF ROOMS
512
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Claim Your Listing Frequently Asked Questions about TWA Hotel
Which popular attractions are close to TWA Hotel?
Nearby attractions include The Metropolitan Museum of Art Store (0.3 miles), Kiehl's (0.3 miles), and DFS Duty Free - Beauty (0.3 miles).
What are some of the property amenities at TWA Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at TWA Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at TWA Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at TWA Hotel?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to TWA Hotel?
Conveniently located restaurants include The Pool Bar, Virgin Atlantic Clubhouse, and Deep Blue.
Are there opportunities to exercise at TWA Hotel?
Yes, guests have access to a pool, a fitness center, and a yoga room during their stay.
Are pets allowed at TWA Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TWA Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at TWA Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to TWA Hotel?
Many travelers enjoy visiting Tribute Park (2.9 miles).