TWA Hotel
1,023 reviews
#59 of 154 Hotels in Queens
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One Idlewild Drive JFK International Airport, NY 11430-1962
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (422)
Dining (123)
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What you can expect during your stay
- Contactless check-out
Updated 08/19/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/19/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Paid public parking nearby
Public wifi
Yoga room
Personal trainer
Coffee shop
Restaurant
Breakfast available
Poolside bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Walk-in shower
Safe
Telephone
Private bathrooms
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
Languages Spoken
English, Spanish
Location
Full view
45Car recommended
Grade: 45 out of 100
57Restaurantswithin 0.3 miles
36Attractionswithin 0.3 miles
Contact
One Idlewild Drive JFK International Airport, NY 11430-1962
Getting there
Rental CarsSee rental cars from $63/day
1023Reviews19Q+A100Room tips
Reviews
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Popular mentions
We stayed here overnight as we had a flight the next morning. We had a double queen room in 682. Bellhop service is not available, so with 6 bags, a toddler, baby gear etc, it was pretty difficult to manage that alone, not the mention the hurdle you face when trying to wheel all that gear uphill over thick carpet. We had a runway view room which was fairly small. The lockbox didn't work and it really just wasn't worth calling up someone as our baby was due to go down to sleep. The fridge is a wine fridge so you cannot use it for your own food. I had to request a bag of ice to keep my baby's food cold for the next day. Self check in was fine. There is assistance provided if you need it. But it's honestly an easy system to use. Overall, a pretty average stay but definitely expected more given the hype of it's reopening. They did happen to send the baby pack and play before we arrived even though we requested it at check in. Probably because it took us so long to wheel our own bags up. We did dine at Paris Cafe which was lovely. Small servings for the price but tasty and good service.…
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Date of stay: October 2021
Value
Cleanliness
Service
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded yesterday
Dear JustineHS, Thank you for your review of your recent stay. We appreciate your feedback and I will bring your point up to our team managers. Happy you enjoyed your meal at the Paris Cafe - it's delicious! We hope to welcome you back very soon! Thanks, TWA Hotel
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I SO wanted to love this hotel - it has so much going for it - location, private access to the jetBlue terminal and a great restaurant. As a former legacy airline employee, this place made me so happy when I walked in. I loved the TWA museum with the vintage airline uniforms and all of the cool retro touches like the photo booth, the Connie that is a bar and the very cool rooftop pool/lounge. I also loved the "Twister Room". However, this is a review for a hotel...and that is the part that needs a lot of help. I've stayed here twice in the last 6 months, and haven't gotten a full compliment of towels either time. On my most recent stay, one of the towels had a big hole in it as well. The room was only "average" clean, with visible dirt in the corners, and visible mold in the grout of the shower tiles. Also, no trash can, just a small pad to "recycle"...hey if we are going for "retro" then how about a nice metal trash can? There is no closet, just 3 hangers for clothes, no coffee maker, no water - just an empty mini bar. Something else you need to be aware of - EVERYTHING is an extra charge. Want to work out in the gym? $$$ Check out a litle late - $$$ Use the pool? - $$$ It all ads up fast. Another miss is that the coffee shop across from the front desk doesn't open until 0800 - not exactly on airport time. I really, really wanted this to be my reason to stay an extra night in NYC before flying home to CA from Europe again...but they need to up their game before I drop $500 for an overnight stay any time soon.…
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Date of stay: September 2021
Location
Cleanliness
Service
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded yesterday
Dear flyngirlCA, Thank you for your review of your recent stay with us! I'm happy that you enjoy our TWA Flight Center and that you appreciate the museum pieces. I'm not happy, however, that your in-room experiences haven't meet your expectations. I will speak with department heads and see how we can improve. Your feedback will come in handy. We hope to welcome you back soon! Thanks, TWA Hotel
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We stay here for two things: One - the convenience and Two - the restaurant. This was probably our fourth or fifth stay. We usually book a King room, but because our friend was going to be with us we booked a Double Queen room with runway views. He wasn’t able to join us and we weren’t able to change our reservation,so we kept the (significantly) more expensive room. What a waste! The room does in fact look at the runway, but it also looks at the roadway leading to the departure area for Terminal 5. So instead of seeing various aircraft going by we were treated to cars, taxis, police cars and even an ambulance zipping by our window. Not what we were expecting for sure. The rest of the room offered slightly more space, but the bathroom, bar area (which still isn’t stocked due to COVID) we’re identical to the room we normally book. So, in short, the Double Queen room is NOT worth the extra money. Save your money and use it to enjoy dinner at the Paris Cafe (see my review). Trust me, you’ll need it!…
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Don’t waste your money on a runway view room, you’ll be sadly disappointed.
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Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded 2 days ago
Dear russellg12534, Thank you for your review of your recent stay! We apologize that you weren't completely satisfied with the size of your room type! Though I'm happy that you seemingly enjoyed your dinner at the Paris Cafe! We hope to welcome you back to the TWA Hotel again very soon! Thanks, TWA Hotel
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I wish I had more time to stay instead of the 8 hours I stayed. (Early flight). Food 24/7. Cool history. I want to come back to stay and see more slowly. Not to mention, if you taking jet blue airlines, definitely stay here when you have an early flight. That’s what I did. Was amazed on the details of absolutely everything. Loved it.
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Date of stay: October 2021Trip type: Traveled on business
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded 5 days ago
Dear MikeJCampbell, Thank you for your review of your stay! Happy you were able to take it all in and happier to hear you want to come back! We had so much fun putting our exhibits together! Glad you enjoyed them! Please come back soon! Thanks, TWA Hotel
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Retro decor including a rotary phone, but with a wireless phone charger (that stopped working). No coffee. No fridge. No microwave. No closet. Not even a garbage can. Huge window next to the bed. Mine overlooked the bus station with a group of people looking up at me. Who would want the shades open? They have a lot of interesting 60's designs. But seem to forget this is a hotel and certain basic things are amazingly missing. No garbage can? Really? Who's idea was that? There's a small place mat on a table that says put garbage here. Just weird. It's a museum that forgot it's a hotel.
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Date of stay: October 2021Trip type: Traveled on business
1 Helpful vote
Helpful
Response from TWA Hotel, Other at TWA Hotel
Responded 5 days ago
Dear kendK6452VR, Thank you for your review of your recent stay! Guest satisfaction is our #1 priority and I apologize that you didn't meet your expectations! I will share your feedback with the team and see where we can improve! We hope to welcome you once again! Thanks, TWA Hotel
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PRICE RANGE
$156 - $226 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkQueens
NUMBER OF ROOMS
512
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Claim Your Listing Frequently Asked Questions about TWA Hotel
Which popular attractions are close to TWA Hotel?
Nearby attractions include The Metropolitan Museum of Art Store (0.3 miles), Kiehl's (0.3 miles), and DFS Duty Free - Beauty (0.3 miles).
What are some of the property amenities at TWA Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at TWA Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at TWA Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at TWA Hotel?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to TWA Hotel?
Conveniently located restaurants include Virgin Atlantic Clubhouse, The Pool Bar, and Deep Blue.
Are there opportunities to exercise at TWA Hotel?
Yes, guests have access to a pool, a fitness center, and a yoga room during their stay.
Are pets allowed at TWA Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TWA Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at TWA Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to TWA Hotel?
Many travelers enjoy visiting Tribute Park (2.9 miles).