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Hacienda Hotel Santo Domingo

Certificate of Excellence
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Calle 18 corner Calle 33 | East of Main Plaza & Convent, Izamal 97540, Mexico
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direct booking rate 49 US
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273 Reviews from our TripAdvisor Community

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Fort Lauderdale, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have been staying in this lovely hotel twice and it was always an awesome experience. The property and rooms are very clean, quiet and the staff is friendly. The owners make you feeling like home. This place has the perfect balance between comfort and nature. The food is tasteful and fresh, In general I recommend this hotel, But if... More 

Helpful?
Thank Hoffman_Abeil
IZAMAL S, Owner at Hacienda Hotel Santo Domingo, responded to this review

Thank you very much for your great review. We always try to please our guests and we like to get feedback. Thanks for supporting us with your comment about some negative reviews, we know there is always somebody in this world you never will be able to satisfy. And you are very right, we do not claim to be a... More 

Cancun, Mexico
1 review
3 of 5 stars Reviewed 2 weeks ago

We visited Izamal for a wedding and we were happy to get a room anywhere because it was last minute, the hacienda grounds were pretty but the hotel lacked a few details. There was no hot water during our stay, and the owner insisted that there was ( 4 people experienced cold showers), lack of bedding because it was fairly... More 

Helpful?
Thank GoldieLocksTours
IZAMAL S, Owner at Hacienda Hotel Santo Domingo, responded to this review

Thank you very much for your comments. We are taking reviews serious. Please let me comment and correct f your comments. We provide blankets in every room for those few chilly nights we have in the winter time. At check in we explain also about that blankets are located in the closet because nights right now are fresh. Probably you... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

The overall experience wasn't good. Our room was VERY noisy for two main reasons: there is an automatic pump that worked intermittently on our roof all day long (and night); and there is a storage room right beside with workers bothering us with their noise since early morning. Not recommended.

Helpful?
Thank Cecilia E
IZAMAL S, Owner at Hacienda Hotel Santo Domingo, responded to this review

Thank you very much for taking your time to review your stay at our hotel. We are very happy about your comments, because they could have been worse. If you would have listed all complains you tried to made during your stay, space would not be enough to list everything here. In order to show you that we are taking... More 

Mexico
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After staying in hostels in Mexico for 5 months this was a splurge. The property is beautiful but its a hike into town. I loved the baby sheep, the nightly sheep walk, dogs were great & pool was nice. The casita was a nice change from staying in hostel dorm rooms. The toilet malfunctioned on day 2 and then overflowed... More 

Helpful?
Thank Linda W
IZAMAL S, Owner at Hacienda Hotel Santo Domingo, responded to this review

Thank you for reviewing our property. We are happy you like the room and our animals. I dont know why you brought up the toilet problem. We need to explain this, otherwise people are thinking we love to create this kind of problems. It took us two days to fix it up and for this time we could not rent... More 

Toronto, Canada
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent 4 nights here over Christmas. I am so glad we did! A fabulous place for some downtime and a must needed rest. Harald was incredibly helpful. We flew directly into Merida and Harald arranged (at last minute notice--2 days before!) to have us picked up. We could have taken a taxi from the airport or a bus from... More 

Review collected in partnership with this hotel

Helpful?
Thank eyes2c
IZAMAL S, Inhaber at Hacienda Hotel Santo Domingo, responded to this review

Thank you so much for your ample comments about our hotel and Izamal. We are very happy about the fact you felt almost like home at our place. It was very nice to have you all days for breakfast and dinner and you never got bored of our cooking :-) Let me tell you: New Years Eve also was very... More 

Black Hawk, Colorado
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was charming and had beautiful use of building materials. The grounds were quiet and shady, and the staff was friendly. Breakfast was tasty, but not very filling. Nice location - easy walk to town but on a quiet street. The town of Izamal is also charming. Internet was only available in the restaurant area, not in the room.

Review collected in partnership with this hotel

Helpful?
Thank Carolyn H
IZAMAL S, Inhaber at Hacienda Hotel Santo Domingo, responded to this review

Muchas gracias for your wonderful review. We are happy you like the style of our rooms, every single one is different, but all made with empathy for the country and nature, lots of materials are coming from our land and have been integrated in the design concept. We are a little bit concerned about the fact that our complete breakfast... More 

Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 4 weeks ago

This is a lovely little hacienda style place with a beautiful garden and pool. The place is not for families with very wild children, mostly couples seem to stay there, and you may feel a little over-conscious if your kids are too noisy or running around much. There are some nice dogs on the property which our kids loved, and... More 

Review collected in partnership with this hotel

Helpful?
Thank metten2016
IZAMAL S, Manager at Hacienda Hotel Santo Domingo, responded to this review

I am greatful about your wonderful coments about our hotel and also about the fact that you enjoyed our place. Children are always welcome thats why we created our family suite (which was your choice also) Specially around Christmas and in the summer month we do have more families staying here. We always try to have an excellent relation in... More 

Munich
2 reviews
5 of 5 stars Reviewed December 13, 2015

Altogether a great but short experience. The hotel is a small but beautiful hacienda style setting just walking distance to the center of izamal. Super friendly and helpful staff, very tasty dinner, great breakfast with everything one could ask for. Nice and clean pool setting, clean and comfortable rooms... We had a great time and would recommend it again any... More 

Review collected in partnership with this hotel

Helpful?
Thank isabelw44
Doetinchem, The Netherlands
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 30, 2015

Personal touch was very Nice, this experience is much better than The other haciënda s. The pooldeck could have been more and The outdoor restaurant was fine, but cushions at The chairs would have been better,

Review collected in partnership with this hotel

Helpful?
2 Thank 85audrey
Barrington, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 27, 2015

My husband and I stayed here November 13th and sadly it was only for one night. Harald and and Sonja are delightful hosts, the lovely old hacienda has been beautifully restored, and staying here was an absolute treat. From the welcoming drink at the bar, to the innovatively designed bedroom (more like a suite), to dinner poolside under the palapa... More 

Helpful?
1 Thank 1209barbara
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