We had an amazing week here. Clean and nice bungalow, good location and the best staff. We even extended our stay with four more nights!! Also because of the best staff members Tony & Gairo. Thank you guys for everything. Your are the best and when we come back to Holbox, we hope you guys will be there again.
Do not waste your time and money booking the non- existent camping they claim to provide here! After booking 2 beds in a tent for 377pesos (£15) (a fair price, but NOT a steal) we were outraged to find that tents do not exist! And actually when you pay £15 you are booking for 1 person to bring their own tent and put it up in the garden - NO equipment included. The gentlemen who ‘claimed’ to be the manager offered no apology or solution. Instead being incredibly rude and insisting that we paid 479pesos for 2 hammocks! He did offer to put up his own tent for us and we could share a sofa cushion to sleep on... BE CARFUL HERE IF YOU HAVE ANY PROBLEMS AT ALL THE STAFF WILL BE RUDE, OBNOXIOUS AND BLAME YOU! THEY ARE MONEY GRABBING AND THINK ALL TOURISTS ARE MADE OF MONEY
My family and I visited this hotel in mid December. This hotel look very good, the small cabanas are cute and beautiful. We had a big suite that was very comfortable.... the only problem was the mosquitoes it was actually a big problem. During the night we could hear the ZZZZZZ of the mosquitoes in our ears. After eventually the staff installed some things to protect from mosquitoes. The staff was pretty kind. The two small cats that live there are very cute and like to be petted ( except the male ).We had a bad weather but we stilled loved the island. Gody
Overall pretty disappointing. Cabana room generally pretty dark and cramped. No AC or functional fan. Cockroaches in the bathroom. Wifi didn’t work for most of our stay and 4G around the grounds is bad.. Lots of noise and music from hostel until midnight. Mosquitos everywhere due to stagnant water around the grounds. Reception pretty disinterested and unhelpful. Owners seem money grabbing - charged me full price one night I didn’t stay and doubled their room prices for ‘peak season, which made it exceptionally bad value compared to other offerings. In the end moved to an AiRBnB which was 2x cheaper and much nicer. Go elsewhere if you can.
Would totally recommend you to stay here. Toni took a good time to check us in and explain everything about hostel, breakfast and tours. I stayed in a double with bathroom which was big and cleaned every day. The location is just beautiful with some friendly cats around. Good vibes!!