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Calle Igualdad Next to Secundaria Técnica, Holbox Island 77310 Mexico
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Traveler (628)
360
Panoramas (21)
Room & Suite (313)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#15 of 45 hotels in Holbox Island
Location
4.8
Cleanliness
4.7
Service
4.3
Value
4.0
Travelers' Choice
For a long time owner, Sandra, wanted to write by the sea. She went in search of a remote world, quiet, where the blue was obvious. One day, she landed in Cancun and the attraction of the Mayan land was overwhelming. She took a small plane and flew over the island of Holbox.Nothing was more attractive to her than the Feast of the colors of nature, barefoot fishermen with their gold teeth, women weaving hammocks or sheathed with their heels in the sand. "I want to do something here, " she said and began to imagine in her head this project now called "the hotel with a human touch" on this very beach.The land of more than 150 species of birds, whale shark, or Damero world's largest fish, mangroves in each corner, all were an inspiration to this artist.Then she wanted to welcome friends from around the world and to express, through a hotel on the island of Holbox, a point of view on life: "peace and art are a great treasure for humans. " Because of this she thought of a place that is romantic, sexy, creative, where the personalized, warm, rustic atmosphere in a luxurious twenty rooms that look to the sea, where one could meet the privacy and whims of its guests. All done out of love and passion. The same place where one can dream and create, and in the best case, where one can rest.The joy of giving and expressing a new way of caring for guests, has been the commitment of the hotel. Every detail has a reason: from the small art gallery with paintings by renowned artists to the beautiful furniture that inhabit the halls.Feelings, emotions, poetry, touches of color, aromas of black coffee, hammocks, fabric on the balconies, fluffy sheets, the sea at every angle, and romantic evenings create the magic of the "place of your dreams."
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Property amenities
Public wifi
Pool
Yoga classes
Free breakfast
Beach
Bicycle rental
Airport transportation
Spa
Pool / beach towels
Outdoor pool
Poolside bar
Restaurant
Complimentary welcome drink
Snorkeling
Fishing
Massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Safe
Bottled water
Coffee / tea maker
Minibar
Hair dryer
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
English, Spanish

Location

Full view
70Somewhat walkable
Grade: 70 out of 100
36Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
727Reviews21Q+A74Room tips
Traveler rating
  • 484
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  • 58
  • 40
  • 33
Time of year
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Most Recent
Wjd123 wrote a review Jul 2022
New York City, New York1 contribution
+1
My husband and I got married (~80pp) at Casa Sandra, and it could not have been more perfect. The property is beautiful, hotel staff are friendly, attentive, and helpful without being overbearing, and the food is fantastic. 12/10 no notes.
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Date of stay: June 2022Trip type: Traveled with friends
Room Tip: Don’t sleep on the chili relent tacos
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ser Casasandra, Dueño at Ser Casasandra
Responded 2 weeks ago
Grateful! Thanks for your comments. We will let our team know that their attention made a difference. Thank you for feeling and flowing in the concept of SER Casasandra, which is to work with love. We are glad to know that you recommend us and we hope that this is the first of many visits!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David P wrote a review Jun 2022
Sonoma, California2 contributions
Ser Casasandra is beautifully designed, has a fun and comfortable beach club/hangout space, and has great food and drinks. What sets it apart more than all of those things is the impeccable service and attention to detail. They are intent on you having a good experience and their happy staff are there to help with every need. We stayed in the master suite ocean view room and it was a lovely space and super comfy. If we return to Holbox, or if friends are going, this is the place we would stay again or recommend!
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ser Casasandra, Dueño at Ser Casasandra
Responded 2 weeks ago
Grateful! Thank you for your comments about the property, the staff, the service... Thank you for feeling and flowing in the concept of Ser Casasandra which is to work with love. We are happy to hear that you recommended us! and hope this is the first of many visits Always welcome home! Do not hesitate to contact us directly the next time you visit us, as a repetitive guest of the house and a member of the Ser Family your reservation will be full of surprises. Have a nice day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bcandrews wrote a review Jun 2022
Marietta, Georgia13 contributions
+1
We were there for one week celebrating our son and daughter in laws wedding. The staff was so incredibly helpful & gracious, the food was some of the best I have ever had, each meal topping the next and the accommodations were so comfortable and beautiful. They made it a week to remember! Yoga was such a great thing as well! As we dealt with the rain from the hurricane, they helped us in so many ways! Thank you for everything you did.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Be sure to bring shoes you can walk in the puddles after rainstorms. Don’t clutter your suitcase...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ser Casasandra, Dueño at Ser Casasandra
Responded 2 weeks ago
Grateful! Thank you for your comments about the property, the staff, the service, the food. Thank you for feeling and flowing in the concept of Ser Casasandra which is to work with love. Do not hesitate to contact us directly the next time you visit us, as a repetitive guest of the house and a member of the Ser Family your reservation will be full of surprises. Have a nice day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Meghan K wrote a review Jun 2022
Atlanta, Georgia4 contributions1 helpful vote
+1
I can’t say enough great things about this “home” away from home. Every staff member made you feel totally welcome and completely taken care of. The property and rooms were stunning. The food was incredible and the drinks amazing. Every little detail has been carefully thought through throughout the property. The beach where Ser Casasandra sits is the perfect location as well. An easy walk along the beautiful beach to anywhere you want to go. Pure perfection from the moment you arrive until you leave. You can tell the care the owner takes in creating a sanctuary for her guests and hiring kind, professional, and intuitive staff. They were always 5 steps ahead of my thoughts, it was amazing. I was never “in need” of anything while I was there because they thought of everything. We were there for our wedding and honeymoon and all 70 guests at the wedding had the same thing to say about the staff and property. We were so thankful that we chose Ser Casasandra as our destination and we can’t wait to be back as soon as we can. Martín, Lea, Leticia and the ENTIRE wait staff at Ser Casasandra will forever hold a special place in our hearts and we can’t wait to see them again!
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ser Casasandra, Dueño at Ser Casasandra
Responded 2 weeks ago
We are very lucky that you have chosen us for your special day! Thank you for your comments about the property, the staff, the service, the details. Thank you for feeling and flowing in the concept of Ser Casasandra, which is to work with love. We will let our team know that their attention made a difference. Do not hesitate to contact us directly the next time you visit us, as a recurring guest of the house and a member of the Ser Family, your reservation will be full of surprises. Have a nice day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
laugia89 wrote a review Jun 2022
2 contributions
I extremly recommend this hotel. Beautiful, comfortable and super cozy. We had an amazing time We went with our three children, they were really happy and enjoyed every single day All the people in the hotel make you feel like home ❣️🥰🎉❣️
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ser Casasandra, Dueño at Ser Casasandra
Responded 2 weeks ago
Grateful! Thanks for your comments. We will let our team know that their attention made a difference. Thank you for feeling and flowing in the concept of SER Casasandra, which is to work with love. We are glad to know that you recommend us and we hope that this is the first of many visits!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John G wrote a review May 2022
1 contribution
The staff were definitely the highlight of this stay. Very pleasant and chatty. It was a birthday stay, and as the hotel were made aware they adorned the room with balloons and Letisha booked us a place to go and celebrate and it was amazing. Location was perfect, paradise it self. Breakfast was nice and complete. Spa facilities were lovely! We ate one evening at the hotel restaurant and for a hotel and quality the prices were very decent.
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ser Casasandra, Dueño at Ser Casasandra
Responded 2 weeks ago
Thanks for your comments! We will let our team know that their attention made a difference. Thank you for feeling and flowing in the concept of SER Casasandra, which is to work with love. We are glad to know that you recommend us and we hope that this is the first of many visits! Have an amazing day!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Courtney T Yates wrote a review May 2022
Little America, Wyoming1 contribution
I spent three days on the island, on one occasion I went to their beach club, everything was super good, the service, the food, the very friendly guys, that day there was rain, unfortunately, they did not let us go inside the hotel, to continue with our consumption, which because they were orders from the Cuban manager, it makes me a little nice to treat external people in this way. We just wanted to take shelter from the rain, and they didn't let us pass.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ser Casasandra, Dueño at Ser Casasandra
Responded 2 weeks ago
At Ser Casasandra we carefully read each of the opinions that are generated through this channel, in order to improve in the areas of opportunity that our guests point out to us. We will let our team know that your love work has been recognized by you. We are going to review what you tell us and we will make sure that something like what you mention never happens again. Hopefully we have the opportunity, on another occasion, to take care of you as you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alexandra W wrote a review May 2022
London, United Kingdom6 contributions1 helpful vote
We didn’t stay at the hotel but paid to go to a yoga class hosted there. We messaged the day before to confirm, arrived early and paid up. Then, once already on our mats we were kicked out at the last minute to make way for guests of the hotel. The teacher was frankly pretty rude about it, causing quite an embarrassing situation. This was pretty humiliating and the hotel staff whilst being apologetic didn’t even offer us anything (a coffee would have sufficed.) Precious holiday time wasted because of poor communication.
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ser Casasandra, Dueño at Ser Casasandra
Responded 2 weeks ago
At Ser Casasandra we carefully read each of the opinions that are generated through this channel, in order to improve in the areas of opportunity that our guests point out to us. We are going to review what you tell us and we will make sure that something like what you mention never happens again. Hopefully we have the opportunity, on another occasion, to take care of you as you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lauren J wrote a review May 2022
Rock Tavern, New York1 contribution1 helpful vote
We went her for our honeymoon in late April 2022. Hoping for a special occasion we notified them in advance. But nothing was done to make our time there special in fact it was the opposite, almost every accommodation we asked for was ignored. Although the hotel has a beautiful property. There were so too many issues that could have been easily solved if they cared too. We addressed our needs and concerns with management and they were slow to respond if at all. And when requests were made they did nothing to follow up. As we were leaving the staff said the management would get back to us and they never did. Here were my issues with the hotel: The bed was also very hard; they booked us on the wrong tour. We asked to have cooking class, we did not receive. And the beach has horrible seaweed and smelly putrid water in order to get to the beach it really takes the enjoyment and luxury out of the beach. When I asked the staff to fix the issue they did nothing even after saying they would. They staff is overall poorly trained. Theses issues could have been resolved but weren’t and they in fact ruined our honeymoon. I would definitely not recommend this hotel to a friend.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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archynoweth wrote a review Apr 2022
San Francisco, California2 contributions
+1
See Casasandra is a gorgeous Holbox getaway, that is beautiful, rustic, chic, and peaceful. The staff is beyond amazing, and so genuinely interested in providing the best service, and always with warmth. Everyone is so friendly and accommodating. Our room was huge and housekeeping kept it immaculate, and addressed all of my many requests quickly and with care. The beach is the best on Holbox, huge, well maintained, and with an incredible array chairs and beds to relax on. Mojito Beach Club is perfect for a laid back lunch and cocktails. The tacos and ceviche are epic. And dinner at Ser Esencia, with our feet in the sand was luxurious, delicious, and relaxed all at once. And breakfast was so delicious, healthy and abundant. We also enjoyed outstanding spa services, and most importantly, relaxed and experienced great connection with the Ser Casasandra team. Reentry into real life was tough after such a wonderful visit. We anxiously await our return.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ser Casasandra, Dueño at Ser Casasandra
Responded 2 weeks ago
Grateful! Thank you for your comments about the property, the staff, the service, the food. Thank you for feeling and flowing in the concept of Ser Casasandra which is to work with love. We will let our team know that their attention made a difference. Whenever you want to escape from real life, we will be here waiting for you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$411 - $729 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa sandra hotel holbox island, casa sandra holbox island
LOCATION
MexicoYucatan PeninsulaQuintana RooHolbox Island
NUMBER OF ROOMS
18
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Frequently Asked Questions about Ser Casasandra
Which popular attractions are close to Ser Casasandra?
Nearby attractions include Papa Rana Holbox Logo Shop (0.3 miles).
What are some of the property amenities at Ser Casasandra?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Ser Casasandra?
Guests can enjoy free breakfast, an on-site restaurant, and a poolside bar during their stay.
What are some restaurants close to Ser Casasandra?
Conveniently located restaurants include Salma, Milpa Restaurant, and Luuma.
Are there opportunities to exercise at Ser Casasandra?
Yes, guests have access to a pool and yoga classes during their stay.
Does Ser Casasandra have airport transportation?
Yes, Ser Casasandra offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Ser Casasandra located near the city center?
Yes, it is 0.6 miles away from the center of Holbox Island.
Which languages are spoken by the staff at Ser Casasandra?
The staff speaks multiple languages, including English and Spanish.
Does Ser Casasandra have any great views?
Yes, guests often enjoy the ocean view available here.