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Ser Casasandra

Calle Igualdad Costado De Sec Tec, Holbox Island 77310 Mexico
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Traveler (668)
360
Panoramas (21)
Room & Suite (313)
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About

#11 of 44 hotels in Holbox Island
Location
4.8
Cleanliness
4.7
Service
4.4
Value
4.0
Travelers' Choice
For a long time owner, Sandra, wanted to write by the sea. She went in search of a remote world, quiet, where the blue was obvious. One day, she landed in Cancun and the attraction of the Mayan land was overwhelming. She took a small plane and flew over the island of Holbox.Nothing was more attractive to her than the Feast of the colors of nature, barefoot fishermen with their gold teeth, women weaving hammocks or sheathed with their heels in the sand. "I want to do something here, " she said and began to imagine in her head this project now called "the hotel with a human touch" on this very beach.The land of more than 150 species of birds, whale shark, or Damero world's largest fish, mangroves in each corner, all were an inspiration to this artist.Then she wanted to welcome friends from around the world and to express, through a hotel on the island of Holbox, a point of view on life: "peace and art are a great treasure for humans. " Because of this she thought of a place that is romantic, sexy, creative, where the personalized, warm, rustic atmosphere in a luxurious twenty rooms that look to the sea, where one could meet the privacy and whims of its guests. All done out of love and passion. The same place where one can dream and create, and in the best case, where one can rest.The joy of giving and expressing a new way of caring for guests, has been the commitment of the hotel. Every detail has a reason: from the small art gallery with paintings by renowned artists to the beautiful furniture that inhabit the halls.Feelings, emotions, poetry, touches of color, aromas of black coffee, hammocks, fabric on the balconies, fluffy sheets, the sea at every angle, and romantic evenings create the magic of the "place of your dreams."
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Property amenities
Public wifi
Pool
Yoga classes
Free breakfast
Beach
Bicycle rental
Airport transportation
Spa
Pool / beach towels
Outdoor pool
Poolside bar
Restaurant
Complimentary welcome drink
Massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Safe
Bottled water
Coffee / tea maker
Hair dryer
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
English, Spanish

Location

81Good for walkers
Grade: 81 out of 100
43Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
756Reviews23Q+A77Room tips
Traveler rating
  • 512
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  • 40
  • 33
Time of year
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Popular mentions
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Most Recent
Misha L wrote a review Jun 5
1 contribution
The moment my wife and I checked into Ser Casasandra, we felt we were being welcomed into a friend's beautiful home. (Actually, days before, when messaged about our anticipated arrival). The property is easily one of the most beautiful on the island, with all the amenities of a 5-Star Resort. Oceanfront dining, spacious bungalows, pool-service with fantastic bar menu, to name a few. The space is expertly curated from the mind of Cuban-born Sandra Perez and it shows. The staff are all experts in hospitality and will make you feel right at home. Outside of the attentive 24-hour concierge, we had especially fantastic interactions with Ulises, Balam, Tomas and Martin. A spa treatment from Elena is also a MUST. Unforgettable.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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daytonengineer wrote a review Jun 2
Marysville, Ohio195 contributions40 helpful votes
+1
I can’t say enough good things about this place. Martin and Vanessa and their team were extremely welcoming and helpful. It is obvious the staff cares about their jobs and takes pride in the service and experience they offer. I feel as if there are more staff than guests, as a storm approached our first day an entire team appeared out of nowhere to pack up the cushions under a tent. The grounds are lushly landscaped and comfortable. The beach is well groomed and appointed with chaise lounges and day beds, on our trip the sargasso was a problem but no more than the less of the island. There is nowhere else on Holbox I would rather stay.
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lindz720 wrote a review May 2023
Los Angeles, California7 contributions5 helpful votes
My husband and I traveled to Holbox for our babymoon in April 2023 and our stay at Ser Casasandra was magical! The hotel is beautifully designed, the food is delicious and they have the best beach set up. What really makes the hotel stand out though is the staff. Everyone was lovely. Leticia the guest manager was warm and friendly and handled our airport transfer so smoothly we didn't have to worry about a thing. 10/10 would highly recommend!
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Natasha C wrote a review May 2023
Tadley, United Kingdom15 contributions10 helpful votes
We stayed in an Ocean Suite for 3 nights at the end of our short trip to Mexico and we loved the room and hotel! We would definitely recommend staying here if you want understated luxury. The staff were very friendly and kept offering to organise something for our 25th anniversary, which we were celebrating! We arrived to a bottle of bubbly in our room, which was very kind of them! They organised for our collection from Tulum and also for our airport drop off and the car was much better than other taxis and the driver very professional (we had experienced an awful taxi ride to our previous hotel - not organised by Casasandra! The drivers in Mexico are fast and drive so close to each other!) The hotel was very chilled, but we felt very cared for. The pool area and beach club were great and you don’t feel you are walking over the road to get to the beach club as it’s a sandy track. The food here is delicious and the prawn pasta with truffle (also can be lobster) was amazing, so you should definitely eat here! The breakfast and lunch was also really good. The hotel is within walking/cycling distance of other bars and restaurants. We would recommend taking a bike out to the end of the beach area where you can then wade along the water in the sand bank (out at sea) to mosquito coast to spot rays and fish. You will see other people do this in the sea so follow them and don’t make the mistake of following the path which takes you to flooded mangrove. We did this and then found out there were possibly crocs in the water where we were walking! As we were in shorts (not swimmers) we hired a canoe, but went back the next day to walk through the shallow sand bank in our swimmers. I would also recommend wearing a sun top, hat and taking a water bottle! We walked as far as all the other boats. The only tiny thing we didn’t like was the mojito cocktail in the main restaurant and they weren’t generous with the measurements of wine by the glass! We didn’t taste the cocktails by the beach, though.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ser Casasandra, Propietario at Ser Casasandra
Responded 2 weeks ago
We appreciate you sharing your experience with us. Your recommendations are very important to observe us and reinvent ourselves. We are currently working on improvements to our facilities, we want them to be impeccable for you, so we hope you can return. We will be waiting for you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MrsConquest wrote a review May 2023
Los Angeles, California56 contributions14 helpful votes
+1
What can I say that I haven’t already shared back in 2021… Ser Casasandra is like no other. It is peace, it is refuge, it is love, it is life. It is finding your why and who you are deep down inside. It is a place that calls you HOME at times when your subconscious needs it most. It is where you can finally JUST BE. Surrounding by several warm smiles and embraces. It’s a place HOME away from HOME for me. May the universe and God repay everyone for their kindness, love and comfort. Thank you as always to Sandra, Juan Miguel… my guiding angels on earth. A million thanks to Yaima, Shellya, Leti, Martin, Eric, Mayralis, Vanessa, Gallito, Johnny, Antonio, Axel, Laura and Holly. You’ve welcomed my cousins and I with the utmost love and kindness and for that I am always indebted and grateful! This place is Heaven on Earth! Till we see each other again. Next trip with my children and husband.
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Make sure to reach out to the hotel for transportation needs. If a bioluminescence kayak is a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ser Casasandra, Propietario at Ser Casasandra
Responded 2 weeks ago
Thank you very much for letting us your comment! We work to serve with leve, it is our mission. Do not hesitate to contact us directly the next time you visit us, as a repetitive guest of the house and a member of the Ser Family your reservation will be full of surprises. We are already waiting for you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
anonymouslondon0 wrote a review Apr 2023
Santorini, Greece34 contributions72 helpful votes
We had room number 1. Beautiful sitting room, lovely bedroom for me and perfectly acceptable smaller room for my son. The staff were charming and delightful. The grounds are lovely and the beach area was well managed which took some doing as loads of people walking along the beach seemed to think the hotel sunbeds were a sort of free amenity and would just sit down. The staff were very polite to everyone but did maintain the beds are for hotel guests only and hogging them with towels was also not allowed. Early towel hogging is a particular bugbear of mine and not to be expected in expensive hotels. No issue here. They gave us some Buck’s Fizz and a little cake when I told them it was my son’s birthday which was very sweet. We dined at various local restaurants and liked Luumo very much. A short stroll from the hotel. We were also allowed to stay later in our room on day of departure which we really appreciated. A lovely hotel with kind, welcoming staff. They did not know that I had had some very bad family news just before I arrived but I found the chilled vibe very soothing. Thank you.
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ser Casasandra, Propietario at Ser Casasandra
Responded 2 weeks ago
Thank you for leaving us your comment. It is a pleasure to know that you enjoy our location, food and the attention of our collaborators. The joy of giving and expressing a new way of taking care of our guets has been the main goal of Ser Casasandra. Remember that you are already part of our Ser Family, do not hesitate to contact us directly the next time you decide to visit us, your reservation will be full of surprises. We are already waiting for you back!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erin Billings wrote a review Feb 2023
Washington DC, District of Columbia9 contributions1 helpful vote
Gorgeous, serene, boutique hotel steps from the Gulf of Mexico. Think Casablanca meets the beaches of Mexico. Gorgeous palm trees, white sand, gorgeous sunsets. Best food on the island by far - fresh, thoughtful, delicious. Shout out to the super kind and amazing staff - Martin, Gabriel, David, Leticia, Manny, among others - who treated us as friends from the moment we arrived. Only nits are consistency on housekeeping (replacing the same towels and replenishing products), hot water (not the hotel's fault but it does take a while) and responsiveness time on whatsapp. But overall an amazing stay with amazing people. Gracias Ser Cassandra - best of Holbox!!
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ser Casasandra, Propietario at Ser Casasandra
Responded 2 weeks ago
We appreciate you sharing your experience with us Your recommendations are very important to observe us and reinvent ourselves. We are currently working on improvements to our facilities, we want them to be impeccable for you, so we hope you can return. We will be waiting for you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JJK2006 wrote a review Feb 2023
Mobile, Alabama14 contributions
Ser Casasandra is a very beautiful and peaceful hotel. We enjoyed our stay here which I believe is the best hotel on the island. Our room was beautifully decorated and very comfortable. We stayed in the Master Suite. The service at this hotel was a 10 out of 10. Martin and Fabian took care of anything we needed during our stay. At the beach, Manny, Edgar, and Antonio did a great job with food and drinks. The sunsets on the beach are amazing! If you want an upscale experience In Holbox then Ser Casasandra is the place.
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: This is the best hotel location. Far enough away from town to avoid any noise but definitely...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Ser Casasandra, Propietario at Ser Casasandra
Responded 2 weeks ago
Thank you for leaving us your comment. It is a pleasure to know that you enjoy our location, food and the attention of our collaborators. The joy of giving and expressing a new way of taking care of our guets has been the main goal of Ser Casasandra. Remember that you are already part of our Ser Family, do not hesitate to contact us directly the next time you decide to visit us, your reservation will be full of surprises. We are already waiting for you back!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pioneer03700442247 wrote a review Feb 2023
Herrin, Illinois1 contribution
Manny was the best! He offered great suggestions for food and drinks and played some trivia with us! We had so much fun, we made several trips. Make sure you ask for Manny and try the pork belly tacos. 🌮💖
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ser Casasandra, Propietario at Ser Casasandra
Responded 2 weeks ago
Thank you for your opinion, we are happy to hear that you enjoyed our restaurant. We work to create a pleasant environment where our clients feel special, guaranteeing them a luxurious service and exquisite food. We deeply appreciate your recommendation and hope this is the first of many visits
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carole Kittner wrote a review Jan 2023
Geneva, Switzerland3 contributions1 helpful vote
Such a cosy and homy property we loved it very kids friendly great rooms easy access to the beach lovely and devoted staff. Walking distance from the town will definetly be back and can only highly recommend it
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Date of stay: January 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ser Casasandra, Propietario at Ser Casasandra
Responded 2 weeks ago
Thank you very much for letting us your comment! We work to serve with leve, it is our mission. Do not hesitate to contact us directly the next time you visit us, as a repetitive guest of the house and a member of the Ser Family your reservation will be full of surprises. We are already waiting for you back!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$437 - $647 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa sandra hotel holbox island, casa sandra holbox island
LOCATION
MexicoYucatan PeninsulaQuintana RooHolbox Island
NUMBER OF ROOMS
18
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SER CASASANDRA - Updated 2023 Prices & Hotel Reviews (Holbox Island, Mexico)

Frequently Asked Questions about Ser Casasandra
Which popular attractions are close to Ser Casasandra?
Nearby attractions include Papa Rana Holbox Logo Shop (0.3 miles).
What are some of the property amenities at Ser Casasandra?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Ser Casasandra?
Guests can enjoy free breakfast, an on-site restaurant, and a poolside bar during their stay.
What are some restaurants close to Ser Casasandra?
Conveniently located restaurants include Salma, Restaurante Milpa, and Luuma.
Are there opportunities to exercise at Ser Casasandra?
Yes, guests have access to a pool and yoga classes during their stay.
Does Ser Casasandra have airport transportation?
Yes, Ser Casasandra offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Ser Casasandra located near the city center?
Yes, it is 0.6 miles away from the center of Holbox Island.
Which languages are spoken by the staff at Ser Casasandra?
The staff speaks multiple languages, including English and Spanish.
Does Ser Casasandra have any great views?
Yes, guests often enjoy the ocean view available here.