I was not impressed by the service although the room was adequate. I found the room to be smelly and requested a move which they did. The breakfast was nothing more than instant coffee and sweet biscuits. Wouldn’t stay again. I thought the price was high for the quality of stay.
We were here 2 years ago and quality has not changed. Clean rooms and nice rustic scenery, but this time they didn't supply bathing soap, shampoo and conditioner. Make sure you bring your own. The WiFi signal barely worked. No fridge or possibility of getting cold drinks, or ice, you have to walk across the street to get cold water and ice at the supermarket. In general the staff is friendly. Good experience.
My husband and are are staying here for 2 weeks for our 10th anniversary, we chose this hotel because of the pool- the pool is slightly more than half full and apparently slimy on bottom and not clear- so I have to assume untreated, not comfortable swimming in it. All of my requests to fill and treat pool have been ignored and I’m still hoping that it will be fixed. We also made special requests to have a second level to avoid screaming toddlers, requests are only applied to availability which I totally understand but the second level was empty when we checked in, yet we are on the bottom floor surrounded by screaming toddlers. The room is nice and the cleaning staff are wonderful but we will not stay here again. However we will be back to Isla Holbox
This hotel is perfectly situated between the heart of Holbox and the ferry. No need for the golf cart taxis. I walked everywhere. My room had a comfortable bed and the AC worked. A con was the low water pressure. It seemed better at night but during the morning it was a steady drip...Nonetheless, I expected the basics and it suited my needs since I spent all day in town and on the beach. Staff was friendly. Would have been nice if they offered bikes and breakfast. Ask for a room in the back near the pool. Theres a mini mart a block away.
Eenvoudig hotel met ruime schone kamers. De ligging is goed. A must do on Holbox is a visit to the animal shelter: “Refugio Animal Holbox”! Morelia has set up the animal shelter and works with an enthusiastic team of volunteers. Please help the animals and give a donation. You also make the dogs very happy to walk with them! 🐶💕