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Villas HM Palapas del Mar

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Traveler (1057)
Pool & Beach (271)
Room & Suite (160)
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About

#18 of 42 hotels in Holbox Island
Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.2
Travelers' Choice
Welcome to Villas HM Palapas del Mar, your Holbox Island “home away from home.” Villas HM Palapas del Mar aims to make your visit as relaxing & enjoyable as possible, which is why so many guests continue to come back year after year. As your “home away from home,” the hotel rooms offer a flat screen TV, a refrigerator & air conditioning & getting online is easy with free wifi available. Guests have access to a 24 hour front desk, a concierge & sun umbrellas while staying at Villas HM Palapas del Mar. In addition, Villas HM Palapas del Mar offers a pool & free breakfast, which will help make your Holbox Island trip additionally gratifying. If you like Italian restaurants, Villas HM Palapas del Mar is conveniently located near Parador 33, Casa Nostra Roof Restaurant & ROOTS Pizza a la leña. Villas HM Palapas del Mar puts the best of Holbox Island at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Bicycle rental
Airport transportation
Couples massage
Baggage storage
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Diving
Snorkeling
Massage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Seating area
Telephone
Laptop safe
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Spanish

Location

Avenida Plutarco Elias S/N, Holbox Island 77310 Mexico
Name/address in local language
Villas HM Palapas del Mar
4.5
4.5 of 5 bubbles860 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Villas HM Palapas del Mar is celebrated for its prime beachfront location, a stone's throw from Holbox's bustling center, providing safety and a perfect mix of relaxation and adventure. Guests are enamored with the hotel's enchanting design and the tranquil atmosphere it offers. The service is generally regarded as friendly and attentive, though there are occasional mentions of cleanliness concerns in rooms and delayed housekeeping. While the modern rooms with picturesque views are a highlight, opinions on value and amenities like dining are split, with some guests questioning the cost of upgrades and maintenance.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Mixed
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed
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Fearless799419 wrote a review Mar 9
Jolly Harbour, Antigua4 contributions1 helpful vote
Holbox is lovely, but a hassle to get to. I took two planes, a shuttle, a ferry and a taxi ( not a car, like a jeep). All along the way the jungle was being taken over by concrete, so I suggest visiting sooner rather than later. But the island is charming. The hotel was fine, don’t bother getting a private“outdoor” pool, at least in late February, because it’s too cold ( and I’m from Wisconsin). Very nice staff. My only suggestion to the hotel would be to make stronger coffee, it’s weak and watery.
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Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service, Atención al huésped/Recepción at Villas HM Palapas del Mar
Responded 1 week ago
Dear Guest, We appreciate your feedback about your stay with us and thank you for choosing Palapas del Mar for your vacations, all your recommendations will be taken in mind. Regards, Hotel Villas HM Palapas del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarvi G wrote a review Mar 5
Toronto, Canada1 contribution
Here is an honest review… We had a blast in holbox and in love with this beautiful island but I do not recommend this hotel! It’s definitely a 3 star hotel. The rooms are outdated! We didn’t do all inclusive since we are not big drinkers and wanted to eat in town most nights. Their staff are trained to make sure every item gets charged to the room including a simple espresso. They chase you down like a criminal to get you to sign every bill very unprofessional to treat guests this way. What are you worried about I’m staying here! On my last day I wanted an espresso and they wouldn’t give it to me because I didn’t have my card on me. WE STAYED HERE FOR 9 DAYS! And they wouldn’t even let me have an espresso and pay for it later. The only thing that saves this hotel is the rooftop pool with the sushi bar. Sushi is delish! Also the cocktails are fantastic. Beach front is beautiful but there isn’t enough sun chairs for the amount of guests staying at the hotel. We had to get up at 7:30 to save seats which I find so tacky specially for the amount we paid to stay at this hotel. We like to spend the day outside and relax and unwind in our room in the evening and get some work done. That was impossible to do so because of the awful wifi it worked fine the first night then it stopped.. We called the front desk and his answer was “it works down here just fine”. “Try restarting your laptops” Instead of finding out why this is important? As someone who runs a huge company, it always amazes me when customer service level is at a 2. Specially at a huge well known chain hotel. There is always solutions for guests until they are happy even if you think they are being ridiculous. It’s part of the job! And if there is no fixing that then suggest other solutions. Specially if you are staying at the hotel for 9 days. Stay anywhere else but here trust me!
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service, Atención al huésped/Recepción at Villas HM Palapas del Mar
Responded 2 weeks ago
Thank you for taking the time to share your feedback about your recent stay at our hotel. Your opinion is very important for us that´s why we sincerely apologize for the inconveniences you experienced during your visit. We will take in mind all your recommendations to improve our services. So, we hope you will consider giving us another chance in the future. Warm regards, Hotel Villas HM Palapas del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travelling B wrote a review Feb 2024
London, United Kingdom29 contributions8 helpful votes
For the price we paid for this hotel ($450 per night) we were very disappointed. The grounds are (except the beach) undeniably lovely, but the whole place needs new management and a makeover. It’s such a shame that a hotel with one of the best spots in holbox doesn’t take advantage of it. The good - location - the grounds The bad - the rooms are not what you expect for $450. Very basic with desperate need of an update. The bathroom reminded me of a motel. See the image of the soap dispensers… I found this shocking. We had a joining door to the room next door in our room and could hear everything they were saying as if they were in our room. - no staff seemed to care about providing a quality experience for guests. Towels forgotten in room after room service, waitor on beach sitting on phone with headphones in, everyone’s uniform in need of a good clean - the beach. We were unlucky with the seaweed, which made the whole area smell so bad it was unbearable. Even so, the large stretch of beach in front of the hotel is completely lifeless - 10 old beach beds, and a bunch of rubbish. So much opportunity wasted. Why isn’t there a nice bar? And a few more beds? - breakfast. Freshly made eggs were nice but the restaurant had the atmosphere of a cantine. Food from one tray spilt into others and not cleaned up. Missing serving tongs. The worst coffee I’ve ever tasted in a hotel - luke warm and tasteless. Overall not a good experience. I would have been content if the price was half of what it was. We moved from Casa Tortugas (which was $50 cheaper a night) and that was far nicer.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Service, Atención al huésped/Recepción at Villas HM Palapas del Mar
Responded 3 weeks ago
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit. Your comments are invaluable to us as they help us improve our services. We appreciate your understanding and hope you’ll consider giving us another chance in the future. Warm regards, Hotel Villas HM Palapas del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lydia P wrote a review Feb 2024
3 contributions1 helpful vote
This holiday is the far end of the scale, compared to the usual European sun package we go on. It does have the feel of a tropical Island and is fascinating. The hotel is a collection of charming huts, around the main body of the hotel and pool. Our lovely room had gorgeous linen and cute little touches. The suite had fantastic views from our balcony, perfectly placed mirrors and a super duper shower in the spa style bathroom. But even better than that was the incredible service. They are constantly looking for ways to please, the food and drink was special and the location is magical. Not your common choice, felt like it was meant to be.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Service, Atención al huésped/Recepción at Villas HM Palapas del Mar
Responded 3 weeks ago
Dear Lydia, Thank you very much for taking the time to share your experience with us, we are very happy to know that you had an incredible time here, also thank you very much for highlighting our service, customer service is always our priority. We hope to welcome you again in the future. Best regards, Hotel Villas HM Palapas del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mary H wrote a review Feb 2024
London, Canada116 contributions74 helpful votes
If you like foam parties and night life this is not the place for u! But it’s a great place for a safe mini adventure! Ride out and ferry was nice! The hotel is 5 star BASED on Isla Holbox hotels! Clean with an AMAZING breaky by Chef Eric and the staff! Hector and his staff (Jesus, Fernando, jair to name only a few) make the restaurant so welcoming! Hector is such an asset to the resort! Nikolas and Belkin and the others at reception are more than helpful! Nikolas has excellent English and can help With all needs! The food here is good and reasonably priced (for Holbox). Food isn’t cheap at any restaurants on the island so if u like to drink- u may want to consider all Inclusive tho it is NOT necessary! This is one of the most reasonably priced restaurants tho! We really enjoyed the stay and beautiful beach! There was a storm while we were there and the staff just kept on looking after the guests like it was nothing! We really enjoyed it. We didn’t have the little pool but we didn’t regret that- we would not have used it! It’s very cute tho. I could have stayed longer than a week!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Great location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service, Atención al huésped/Recepción at Villas HM Palapas del Mar
Responded Feb 11, 2024
Dear Mary, Thank you very much for taking the time to share your experience with us, we are delighted to know that you had such a great time at our hotel! Thank you for highlighting our restaurant and reception team, customer service is always our priority and main objective. We hope to welcome you again in the future for another memorable vacation. Best regards, Hotel Villas HM Palapas del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mattias wrote a review Feb 2024
3 contributions1 helpful vote
Not worth it. The hotel feel stuck in 2008 and the service at the restaurant was really bad, just like the food that was really tasteless and felt half fabricated. The room was dirty and the bathrooms were worse, the private pool was not even working and it has so much sand at the bottom. I was happy it was only one night and I would never recommend this hotel to anyone.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The best tips is to take another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service, Atención al huésped/Recepción at Villas HM Palapas del Mar
Responded Feb 4, 2024
Dear Mattias, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit. Your comments are invaluable to us as they help us improve our services. We appreciate your understanding and hope you’ll consider giving us another chance in the future. Warm regards, Hotel Villas HM Palapas del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maike L wrote a review Jan 2024
1 contribution2 helpful votes
+1
Amazing Hotel we have been there the third time and would always come back. The staff is always friendly specially Nikolas, Belen and Alejandro from the reception. Thank you so much for your kindness. Our highlight was the “Hotel dog” Manchito 🫶🏽
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Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Guest Service, Atención al huésped/Recepción at Villas HM Palapas del Mar
Responded Jan 30, 2024
Thank you very much for taking the time to share your experience with us!! We are glad to know that you enjoyed our services, we hope to welcome you again in the future. (We are sure that Manchito will also be waiting for you). Regards, Hotel Villas HM Palapas del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jane R wrote a review Jan 2024
London, United Kingdom3 contributions
Our holiday in Holbox was absolutely fantastic. The food in the sushi restaurant and the main buffet was all five star. Have never seen so much variety. The staff constantly asked if you needed drinks etc, nothing too much trouble. The beach was right in front of the hotel and is a long sandy stretch of heaven, sit anywhere you like, there’s beds or hammocks or just right on the sand. Our room was cleaned daily with a turndown service in the evening. Excellent a/c, we found the fans were enough in the morning. Very quiet resort, we would go back anytime, it’s a great place to relax and unwind.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service, Atención al huésped/Recepción at Villas HM Palapas del Mar
Responded Jan 29, 2024
Dear Mjaner: Thank you for sharing your experience in Holbox with us! We are glad to know that you enjoyed your stay at our hotel and that the food in the sushi restaurant and the main buffet was to your liking. We are proud to offer a wide variety of options for our guests. We are also pleased to know that our staff was attentive and helpful during your stay. We strive to provide exceptional service to all of our guests and we are happy to know that we achieved that with you. Furthermore, we are pleased to know that you enjoyed the beach and the room facilities. We hope to welcome you again in the future. Thank you for choosing our hotel for your vacation!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jennifer c wrote a review Jan 2024
4 contributions2 helpful votes
Amazing stay with you, thank you. I’m very confused at any review that doesn’t think the service is 10/10. All staff were so friendly and so attentive. Particular shout out to Samantha, Hector, Carlos, Charlie, Raul!! Thank you! We did the all inclusive option which I think is very worth it. Even if you want to eat out occasionally it’s still worth it. Food and drink nice and many options. The rooms are gorgeous with very comfy bed. Daily housekeeping with fresh drinking water and towels always. Air con and fans both work well.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Service, Atención al huésped/Recepción at Villas HM Palapas del Mar
Responded Jan 26, 2024
Dear Jennifer: Thank you so much for taking the time to share your experience with us! We are so glad to hear that you enjoyed your stay and that our staff, especially Samantha, Hector, Carlos, Charlie, and Raul, were able to make your visit memorable. We take pride in knowing that our service was rated a 10/10 and that the all-inclusive option was to your liking.We work hard to offer a variety of food and drink options that are pleasing to you. We are pleased to hear that our rooms and amenities met your expectations. Our goal is always to provide a comfortable and clean environment for our guests, and we're glad to hear that we achieved that. We look forward to welcoming you back in the future. Thank you for choosing us! Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alicia E wrote a review Jan 2024
Bethesda, Maryland1 contribution2 helpful votes
Just stayed at Palapas Del Mar for our second time (we were here in July). Amazing experience! Love the place!. Pools are beautiful, beach is great .Very friendly staff all across. Alex was so helpful in check-in. Restaurant staff also highly accommodating and great. We had booked another hotel to try it out but moved to Palapas after the first night. Definitely recommend. We will be back again!
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Service, Atención al huésped/Recepción at Villas HM Palapas del Mar
Responded Jan 9, 2024
Dear Alicia, Thank you so much for your kind words and for choosing Palapas Del Mar for your stay. We are thrilled to hear that you had an amazing experience and that you loved our place, including our beautiful pools and beach. We are particularly pleased to know that our staff were able to make your stay enjoyable. Our team strives to provide the highest level of service, and it’s always rewarding to hear positive feedback from our guests, your recommendation means a lot to us. We look forward to welcoming you back to Palapas Del Mar in the future. Best Regards, Hotel Villas HM Palapas del Mar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$181 - $309 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooHolbox Island
NUMBER OF ROOMS
52
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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VILLAS HM PALAPAS DEL MAR $162 ($̶2̶7̶6̶) - Updated 2024 Prices & Hotel Reviews - Holbox Island, Mexico

Frequently Asked Questions about Villas HM Palapas del Mar
What are some of the property amenities at Villas HM Palapas del Mar?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Villas HM Palapas del Mar?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Villas HM Palapas del Mar?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
What are some restaurants close to Villas HM Palapas del Mar?
Conveniently located restaurants include PIEDRASANTA HOLBOX, Restaurant Raices, and Ser Esencia Restaurant.
Are there opportunities to exercise at Villas HM Palapas del Mar?
Yes, guests have access to a pool during their stay.
Does Villas HM Palapas del Mar have airport transportation?
Yes, Villas HM Palapas del Mar offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Villas HM Palapas del Mar located near the city center?
Yes, it is 0.5 miles away from the center of Holbox Island.
Which languages are spoken by the staff at Villas HM Palapas del Mar?
The staff speaks multiple languages, including English and Spanish.
Does Villas HM Palapas del Mar have any great views?
Yes, guests often enjoy the ocean view available here.