The motel is in a great location and the room was clean. Unfortunately the room was very small with 2 queen beds crammed in. Because of covid the room was not cleaned daily. The light fixtures had no covers on them and there was a large burn mark on the carpet from the iron. The worst part was that we had no hot water on the first day there. When asked about compensation for not being provided with the most basic amenities I was told "well we fixed the boiler". I would have expected at least a discount on the room for that day but we were still charged full price. We travel to the Okanagan every summer. Next time we will definitely find a better place to stay
As BC was open for travel within the province, I stayed at the Summerland Motel in June 2020. A friend had stayed here twice previously and this was her "go to" place. First impression was so-so. Two double beds, a decent bathroom and a kitchenette. We stayed on the 2nd floor. Due to the way the motel was built with a "balcony" that ran the entire length of the building, we could not enjoy any fresh air in the room with the door or the sliding balcony door open as that left the room wide open and unsecured to people that might walk by. Every time we entered the room, we could smell the dirty carpet (it smelled like dust/dirt) and we had to open the doors for a bit to air the place out. The turn-offs for me was the general uncleanliness of the room. In a time of CoVid, when the Motel had only a few guests, the lack of cleanliness was surprising. There was dust on the baseboards in the bathroom, the fabric-covered chair was stained, and the carpet smelled dusty and dirty. Being there were minimal Motel guests, why on earth the room wasn't sparkling and clean was beyond us - there was no excuse - they couldn't say they were too busy to clean thoroughly. The flusher handle on the toilet was broken. It worked but needed to be replaced. There was only one luggage rack in the room (for 2 beds) so I had to keep my weekend travel bag on the floor. That grosses me out especially with carpeting. Bed bugs are always top of mind and I try to never ever let my luggage touch carpeting or bedding. Unfortunately, I had no other alternative in this room than to keep my bag on the carpet. We emptied the garbage containers ourselves and requested coffee replenishment each day. and clean dish towels. The first day we requested these items, we were told that the room would not be cleaned during our 3-day stay so we should order up what we needed by calling the office. We were fine with no one entering the room but, again, had the room been very clean to begin with, it would have left a much better impression. The Motel is right on the main highway. Quiet when all the doors to the room are closed but no if you need to have a door ajar. We both agreed that we would look for a different place to stay the next time we traveled to the area.…
Our location was right next to the highway, in a lovely upgraded older hotel. Beds are comfy, room is spotless and friendly staff. We were put to the back area of the building which kept the highway traffic noise to a minimum.
The staff was very friendly, from the first contact when booking via telephone (I messed up my Expedia booking) through our stay and until we left after five days. The room was clean, and the motel pet friendly. The motel is situated right on the highway with easy parking, but the room was still quiet. So long as you stay away from the highway, there is a still a nice area to walk your dog without having to drive somewhere. Easy access via the highway to both downtown Summerland and to Penticton.
We were up there for a ball tournament and stumbled upon this Motel. Easy access as it is on the Highway, it can be noisy but eventually you get used to it. Staff were friendly, rooms were clean. Depending on where you are in this property will determine your WiFi connection, where we were placed the WiFi was poor to non existent. The price is right and away from the hustle and bustle.