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ALPIN Hotel Resort & Spa

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Poiana Doamnei, Poiana Brasov 505300 Romania
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Traveler (441)
Room & Suite (169)
Dining (23)

About

#3 of 20 hotels in Poiana Brasov
Location
Cleanliness
Service
Value
Situated near Brasov city, in the well known sky resort Poiana Brasov, this luxury 5-star aparthotel offers you a breathtaking view on the surrounding Postavaru peak mountains. Alpin Hotel & Spa welcomes you in a wonderful setting, combining modernity and tradition, and offers you quality services. Come and discover its two restaurants, its disco bar club and have a relaxing break in the Spa Vitarium. Ideally located, this heaven of peace is the perfect place for mountain lovers. The property has event spaces consisting of banquet facilities, conference/meeting rooms, a ballroom. Business services, wedding services, and tour assistance are available. Additional property amenities include a concierge desk, outside and inside kids playground, very nice open air terrace and sunbath area, multilingual staff.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Skiing
Babysitting
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Wifi
Hot tub
Indoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
Romanian
494Reviews12Q+A92Room tips

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Floriangrc wrote a review Jul 2020
Bucharest, Romania54 contributions13 helpful votes
+1
Good reviews, great location ok let’s go. Had called in advance to check if the EV chargers are working. Answer yes of course. Got here, 3 out of 4 are out of order and the 4th charges in 15h!!! Ok at least is better than nothing. Ahh the room, nice view and that’s it. OKish lets say. Conclusion: polished in the pictures and reception lobby, but behind this is just an old 80’s style refurbished hotel.
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Date of stay: July 2020Trip type: Traveled as a couple
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Rebecca161074 wrote a review Feb 2020
London, United Kingdom15 contributions2 helpful votes
We had booked an alpin apartment through booking.com and paid the 50% deposit. Only on paying the deposit did we realise it was a privately owned apartment at the alpin Braşov. On arrival my family and I were told by the alpin staff that they did not have a reservation for us. They kindly contacted the owner who told us she had double booked the apartment and we couldn’t stay despite paying her 800 euro almost a year before. We were relocated to another hotel but two rooms rather than the apartment around the corner. We were then expected to pay the owner of the alpin apartment the remaining 800 euro as she explained that’s what we were expecting to pay anyway. Later in the week she tried to make us pay 350 euro that she claimed she had to pay to find us another hotel! The private owner of the alpin apartment told us she had no money to pay our deposit to the hotel next door we were staying at. She also said that there was a burst pipe in her alpin apartment, however the alpin staff had been in there when we arrived and told us two men were staying there. The owner only agreed to release our deposit to the hotel who kindly let us stay there at last minute when I threatened her that I was going to go to the Braşov police and charge her got the cost of the translator. For the two rooms in the other hotel we ended up staying at was 770 euro for the two rooms for the week however the alpin private owner tried to make us pay 1600 euro. On the last phone call to her she said we was going to have to do the same again to another family the following Saturday. Because of this I can’t recommend a stay at the alpin, but am very aware that this is due to the private owner advertising there. However unless booking direct with the hotel this could happen to anyone again. The reception staff were very kind and the reception looked lovely but I wouldn’t risk another ruined holiday by staying there. This was our third visit but have obviously planned to stay at another apartment next year.
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Date of stay: February 2020Trip type: Traveled with family
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Response from Alex S, Manager at ALPIN Hotel Resort & Spa
Responded Mar 3, 2020
Dear Mrs. Rebecca Hall, We read your reviews on all the online engine systems and we thank you for your detailed description even if YOUR BOOKING was NOT MADE in ALPIN RESORT HOTEL but in APARTAMENT ALPIN POIANA BRASOV! These two different properties come with different reservation and payment systems. When you rent from Alpin Resort you pay to the hotel and when you rent from a private owner, you pay in his private bank account, exactly like in your situation! Alpin Resort is a 40.000 m2 where you can rent 3 rooms apartments,2 room apartments, double and single rooms from the booking page Alpin Resort Hotel, while apartments sold and rented separately by private owners on different booking pages are not related to our policy, but even more, the prices are higher than ours( you can check the pictures attached) We did our best to assist you and your friends with the situation you ended up in without being us responsible for it and we truly feel sorry for what you have experienced but it is not fair to be downgraded as a property because of an experience that was not related to us, especially if, as you prior said, we offered you transport, assistance and everything we could to make your stay better. We conclude by hoping that we can replace this past experience with a much better future one, this time at Alpin Resort.
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FluffyChicken wrote a review Feb 2020
Midlands40 contributions51 helpful votes
Great hotel for families with children. Great facilities, children's room, good sized pool with two smaller kids pools and plenty of space to run around and explore. It was nosy at times (our room was close to the children's room which was noisy until 10pm) and wouldn't recommend this hotel for a romantic getaway however it fits its purpose as a ski hotel. The rooms were big and warm and cleaned thoroughly. However the pillows were very thin and could do with replacing. The restaurants had a good choice of food and a good children's menu and breakfast was nice. The staff were helpful and attentive and good with kids. Although the hotel is about a 10 minute walk to the slopes they provide a regular shuttle service throughout the day. The car park is busy but you can check in and let the valet service park your car in the over spill parking lot if necessary. Alpin Ski Academy is accessible via the hotel and provide top quality ski lessons and equipment hire.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip: Rooms on first floor are loud due to kids room
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xetrat wrote a review Jan 2020
Bucharest, Romania35 contributions22 helpful votes
I, together with some friends, were guests for 2 nights at the hotel and the whole experience was average at best. We arrived on a Sunday at noon, parking was a mess and the staff at reception was a bit stressed, overwhelmed by the amount of check outs and check ins probably. We came back for the rooms later on. Our wish for 3 adjacent rooms was fulfilled. Rooms are cozy and the view is nice. There is a faux fireplace in the room, but unfortunately 2 out of 3 didn't work and while I informed the reception until check out nobody came to sort the issue. In the evening we all went for a swim in the hotel pool. The bathrobes in one of the rooms had hair on them, we notified the staff and they changed them immediately. The pool itself it's nice, a bit crowded with hotel at half capacity so when the hotel is near or at capacity I think it is unusable. The children pool was already closed on the first day, it was in use on the second until staff came and informed us quite inelegantly that it's time for them to clean it. They also have 6 mystery rooms which can be quite a fun pass-time. Breakfast is quite ok, but again, not sure what happens when the hotel is full, I think it is quite a mess judging by how things were going. They have some juice dispensers which actually provide coloured water with juice aroma, We dined at the hotel on both evenings. Food and service were ok. The worst bit came at the end though. 15 minutes after checkout I realised I forgot something in the room and immediately called the front desk who said they will look into it. After ski and on my way back home I passed by the hotel to get my stuff back. Surprisingly there was nothing there. I continued my trip thinking I will sort it out by phone which I tried to in the evening, but was met with a derisive attitude and instructed to send an email. The email remained unanswered until I sent a follow up email which they answered simply: nothing found, have a nice day. Their whole attitude regarding my 300 EURO lost item was very disappointing, zero responsibility or concern.
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Date of stay: January 2020
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Andrea H wrote a review Jan 2020
Prague, Czech Republic75 contributions2 helpful votes
Hotel which looks great on pictures and for the first minute until you actually look or experience it. Reconstruction seems to be done just like - lets spray this old things with bronze color and it will be great. But you can see the old ugly parts below. Dirty and broken tiles and strong perfume at corridor and in the rooms. No conditioner or body lotion, just very bad cheap shampoo. Spa is nothing like on the picture. It’s just like old style pool at every village. Full of screaming kids and people on the rubber toys. Whirlpool is part of the pool so if you think you would enjoy a relaxin hot tub, you won’t! There is no water nor fruit offered. Breakfast were oki, but again very overcrowded with screaming kids. Staff is oki, but definitely not nice. At the end of the day, fake fireplace was thing which made me happy. Two more nights coming so hopefully we will survive the noise coming from the party downstairs :(
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Date of stay: January 2020Trip type: Traveled as a couple
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PRICE RANGE
$67 - $197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
alpin hotel poiana brasov, alpin hotel resort and spa, alpin hotel brasov
LOCATION
RomaniaTransylvaniaCentral RomaniaBrasov CountyPoiana Brasov
NUMBER OF ROOMS
265
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Frequently Asked Questions about ALPIN Hotel Resort & Spa
Which popular attractions are close to ALPIN Hotel Resort & Spa?
Nearby attractions include Poiana Brasov (0.2 miles), Season Hill (0.2 miles), and Quad Team Building (0.2 miles).
What are some of the property amenities at ALPIN Hotel Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at ALPIN Hotel Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ALPIN Hotel Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at ALPIN Hotel Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to ALPIN Hotel Resort & Spa?
Conveniently located restaurants include Restaurant Vanatorul, Coliba Haiducilor, and Restaurant Miorita.
Are there opportunities to exercise at ALPIN Hotel Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does ALPIN Hotel Resort & Spa have an airport shuttle?
Yes, ALPIN Hotel Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is ALPIN Hotel Resort & Spa located near the city center?
Yes, it is 0.2 miles away from the center of Poiana Brasov.
Are any cleaning services offered at ALPIN Hotel Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does ALPIN Hotel Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.