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Coco Grande Hotel Dumaguete

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Hibbard Ave, Dumaguete City, Negros Oriental 6200 Philippines
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 06/30/2020.Read more
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Traveler (56)
Room & Suite (32)
Dining (9)

About

#3 of 19 hotels in Dumaguete City
Location
Cleanliness
Service
Value
Coco Grande Hotel is a boutique hotel located in the heart of the city along a leafy tree lined avenue. We are only 10 minutes from Dumaguete airport, 3 minutes to the Dumaguete Pier and a short walk to downtown shops and restaurants. Our spacious rooms are Spanish influenced with all rooms having air-conditioning, private bathroom and mini bar. We have a laid-back atmosphere offering friendly and professional customer service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Yoga classes
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Conference facilities
Street parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Meeting rooms
24-hour security
Newspaper
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Housekeeping
Wardrobe / closet
Bottled water
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Clothes rack
Private bathrooms
Tile / marble floor
Bath / shower
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Centrally Located
Languages Spoken
English, Filipino
123Reviews2Q+A19Room tips
Traveler rating
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Popular mentions
Coco Grande Hotel is a very comfy and accommodating hotel we have ever tried. During our stay we had so much fun and felt very relaxed as well. The room service is also great. Amenities and staff are also very hospitable. But most of all, the preparation and service of the food we order was really appealing to the eye and also did make our belly happy. Would recommend to my other friends to try visiting Coco Grande Hotel. High Five to the management of Coco Grande Hotel.
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Response from Rica Encarnacion, Other at Coco Grande Hotel Dumaguete
Responded Feb 29, 2020
Thank you for your review and recommendation Shayne. We're glad that you liked your stay in our hotel. It will be our pleasure to welcome you once more in your future trips.
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Been to many hotels before. Coco Grande is amazing for their hospitality and very accommodating staff. The food is very tasty. Even the guards and housekeepers has good manners, also smiles whenever you pass by them. Our room is relaxing with good amenities too. We had a good 3 days 2 nights stay and adventure experience in the City of Gentle (Dumaguete).
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Response from Rica Encarnacion, Other at Coco Grande Hotel Dumaguete
Responded Mar 3, 2020
Thank you for your appreciation of our hotel, staff, food, and amenities. We're glad that we have provided a good place for you to stay in your visit to Dumaguete.
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Things that don't work. Zero internet Broken toilet Bathroom faucet Horrible staff English comprehension, indifferent staff about the many problems I have been faced with. Strong chemical smell, need to wait up to 30 minutes on the street for a trike to pick you up every time you want to leave. Hotel can't and won't call anyone. Water takes 10 minutes to get hot. Wifi won't work so I have to call Manilla, the front desk can't tell me the area code to call their capital city, worst they don't have the intelligence to figure it out. The people are the downside of this poorly run hotel. The bed is short and horrible, the linens are uncomfortable, the towels are old and worn out. Owner needs to invest in training and invest in remodeling his business here. So not worth the money. The question is is this bad hotel better than all the other bad hotels in the area in its class? I came here with very low expectations and I am amazed how bad this place is.
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Response from RicaEncarnacion, Manager at Coco Grande Hotel Dumaguete
Responded Feb 10, 2020
Dear Andrew It is quite unfortunate that you found yourself faced with many problems and we are sorry for that. However, at our hotel, what you called problems were issues that our staff have already addressed during your stay. You were transferred to another room when you complained about the internet and the toilet. Our staff also did their best to help you with transportation, in spite of you somehow not being able to comprehend that Dumaguete City does not have taxi cabs nor Grab taxi where you can just hail one the moment you step out of the hotel and hop in. It is beyond the staff's control if the tricycle driver does not want to bring you to your destination. As for these comments: "The bed is short and horrible, the linens are uncomfortable, the towels are old and worn out.", our staff don't recall you letting them know about these, otherwise they would have worked on finding a solution for you. We pride ourselves in sincerely caring for our guests and meeting their needs to the best of our capacity. It is inaccurate then to say that the staff was indifferent and unwilling to help. It is also in no way a reflection of the quality of our service when someone such as yourself pile on the insults and attack the intelligence and English skills of hardworking people. Both our staff and management carefully read through your review, and we're working on improving our facilities. Thank you for your feedback, and we sincerely hope that your future travels be problem-free.
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It doesn't always have to be a modern hotel ... and not always a 5-star house. Not far from the middle of the city and close to the harbour.... With a small restaurant with delicious food and a hotel with heart, you feel well-kept here. The staff were very friendly and helpful. Because of a hospital stay, we had to stay in Dumaguete for longer. The staff were touched and helped with everything that was to be done. It's a great service. A big compliment to everyone and thank you for everything. We'd like to come back, even without an emergency. Ursula and Manfred
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Response from RicaEncarnacion, Manager at Coco Grande Hotel Dumaguete
Responded Feb 10, 2020
Dear Ursula and Manfred, We value your trust in us, and appreciate your gracious compliments and thanks. Yes please, we look forward to your enjoying Dumaguete and Coco Grande when there is no emergency :)
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We've stayed at Coco Grande several times when transitioning to/from Siquijor (often stranded by typhoons). The staff always go above and beyond to make you feel welcome and comfortable. The decor of the hotel is a charming Spanish theme, and the rooms are quite spacious. What prompted me to write this review today was the food we had for lunch this afternoon! They recommended a new dish not yet on the menu (Chicken Curry). I loved how spicy and flavorful it was, one of the best curries I've had in the Philippines! From the great location, to the staff, to the rooms, to the food -- you won't be disappointed when choosing Coco Grande!
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Response from RicaEncarnacion, Manager at Coco Grande Hotel Dumaguete
Responded Dec 27, 2019
Dear Matt F, Glad you liked the Chicken Curry! Appreciate as well letting us know as this will help us in updating our menu. Thank you for your heartwarming feedback and recommendation. It is always our pleasure to have you 😍
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Previous
PRICE RANGE
$33 - $61 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasNegros IslandNegros OrientalDumaguete City
NUMBER OF ROOMS
24
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Frequently Asked Questions about Coco Grande Hotel Dumaguete
Which popular attractions are close to Coco Grande Hotel Dumaguete?
Nearby attractions include Cotton January Boutique (0.4 miles).
What are some of the property amenities at Coco Grande Hotel Dumaguete?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Coco Grande Hotel Dumaguete?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Coco Grande Hotel Dumaguete?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Coco Grande Hotel Dumaguete?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Coco Grande Hotel Dumaguete?
Conveniently located restaurants include Hayahay Treehouse Bar and View Deck, Jamrock Cafe, and Lantaw.
Are there opportunities to exercise at Coco Grande Hotel Dumaguete?
Yes, guests have access to yoga classes during their stay.
Does Coco Grande Hotel Dumaguete have an airport shuttle?
Yes, Coco Grande Hotel Dumaguete offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Coco Grande Hotel Dumaguete offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Coco Grande Hotel Dumaguete?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to Coco Grande Hotel Dumaguete?
Many travelers enjoy visiting Silliman University (1.1 miles) and Belfry (1.9 miles).