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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Meliá Zanzibar
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 24 in Kiwengwa
Location
4.5
Cleanliness
4.6
Service
4.6
Value
4.4
The Melia Hotel and Resort is Zanzibar's leading international resort, situated on the north-east coast of the island. Melia Zanzibar is built on a 40 acre estate with a beautiful beach of pearlescent white sand lapped by warm ocean waters, 300 meters long, situated at the very end of the property to procure the perfect combination with nature. The resort is ringed by a natural coral reef, making bathing a relaxing and safe experience. The hotel is the perfect destination for honeymoon or wedding vacations as well as meetings & incentives.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Snorkeling
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
French, Arabic, Afrikaans
Location
Full view
Contact
Kiwengwa 200 Tanzania
Getting there
Rental CarsSee all Kiwengwa rental cars
2685Reviews269Q+A100Room tips
Reviews
Traveler rating
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Most Recent
I had high expectations for the Melia resort after having looked at the pictures and read the reviews. I was really disappointed. It was clear we had arrived in low season as maintenance was carried out and in general the hotel didn’t feel up to standard being dirty and felt run down. I would have hoped the staff would be all over us given the low occupancy rate, but at times it was tough getting orders in and in general it felt understaffed. For lunch and dinners we struggled with stray cats meowing and begging for food. What was even worse were at least 15 crows waiting for you to get up from your seat so they could attack the table for any leftovers. They even made attempts when I sat at the table alone. I’m quite disappointed that a hotel which is meant to be a 5 star can’t even take care of such a basic experience of letting their customers have a peaceful meal. I would highly recommend hotel management to sort out these issues as they ruined most of our meals. Lastly a simple thing as renting scooters seemed to be an impossible mission both for the front desk and the “client experience desk”. Something all other hotels had no issue with. I would recommend other travels staying elsewhere especially taking into account the price tag for this place. There are definitely better places to stay in Zanzibar.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Hotel's Favorite
This is truly paradise! I strongly advise the all Premium or the Premium Exclusive to truly enjoy the paradise, otherwise you pay for every other meal. There are 5 restaurants and 4 of them are à la carte with great food. There are 2 pools, a well-equipped gym, sauna and other activities; there is plenty to do and diverse activities at night. The beach is great and the restaurant there is delightful whatever your preference, fish of the day or pizza from the oven. Everyone is friendly and helpful and nothing is overlooked here. The shuttle bus is actually a 7-seater van and they keep time. One word of caution: if you want to visit many places, then consider that it is 40km from Stone Town and this might make trips costly. If you want R&R, this is the best place to be.
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Date of stay: September 2021Trip type: Traveled
3 Helpful votes
Helpful
Response from Stevan Cochennec, Guest Services / Front Office at Meliá Zanzibar
Responded Sep 6, 2021
Dear Dorothy , Firstly, thank you very much for your review on the social media. It is a great honor to read that you found paradise at Meliá Zanzibar! We were all extremely happy to welcome you and to take care of all your needs during your stay. We sincerely hope to see you again soon at Melib. Kindest Regards Stevan Cochennec Guest Experience Manager
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I went to Melia Zanzibar with a group of 40 guests. We had a Teambuilding event and some incentive activities. Organising all activities for such a group is complex and requires meticulous planning and supervision. Melia Team was amazing from a to z. Checkin: Amazing! Under the control of Abdul Teambuilding venue: Super duper! Under the guidance and support of Daniel Restaurant: Marvelous service from all staff. Daniel was great during breakfast in providing all the details of Melia cuisine Melia Zanzibar Team is doing a great job. Keepup the good work!
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Date of stay: May 2022Trip type: Traveled
Helpful
Heaven on Earth! The hospitality and kindness of the staff exceeds all expectations. The beauty and location are unimaginable! Every corner of the hotel is filled with the true Zanzibari spirit mixed with highest standard of service. We left with a feeling of complete relaxation, piece of mind and satisfaction. There was nothing more needed than the time in this retreat!
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Date of stay: May 2022Trip type: Traveled
Helpful
+1
A truly memorable experience. What makes it for me as I am on the road a lot is the people. That is what made Melia Zanzibar a good place for this trip. Benson, Seboku, Daudi and Tumain were attentive and met all our needs. The attention to detail from all the staff is very good. The food and drink selection was very varied and of good quality. The late check out for my villa was very much appreciated after a sudden flight change the day of departure. Melia in Zanzibar is pricey and it could use a bit of updating but it's service is what sets it apart. I got an all inclusive one bedroom. Everything was included except two restaurants as they are available for an extra charge. The inclusion of room service and daily replinished minibars were a nice touch in the Villa. The beach in front of the hotel is not the best nor easily accessible. That is a draw back but we had a private pool that made up some for it. I recommend setting up tours to the nearby islands as there are some wonderful waters to explore and enjoy. I recommend setting up your own with a third party as the hotel options are a bit over priced. I recommend Naushad at Seaside Tour in Zanzibar. He is on TripAdvisor and very honest/professional. This property is big and requires golf cart pick ups as our Level villa was a bit far. The beauty of Zanzibar rivals those of the Seychelles and Maldives which I frequent often. I will definitely will be coming back to Tanzania and would stay at Melia again. …
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Date of stay: May 2022Trip type: Traveled
Room Tip: Less busy in late April and May. If you can splurge on the Level side (all inclusive) do it. ...
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2 Helpful votes
Helpful
Response from Daniel Florido, Guest Services / Front Office at Meliá Zanzibar
Responded 1 week ago
Dear Rcphx101, Thank you very much for sharing your opinion with the rest of the travelers. Our associates are extremely thankful that you took the time to review your stay at Meliá Zanzibar and that you mentioned some of our team members by name! We are looking forward to welcoming you back. Thank you. Daniel Florido Guest Experience Manager
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+1
The stay at Melia was amazing! The LEVEL is next class, thanks to the Guest Experience Manager, Daniel, we were fortunate to experience this next level hospitality in Zanzibar. Being part of the LEVEL guests, you get to experience your own dining area, exclusive infinity pool, and a larger selection of room service and alcohol, with only other LEVEL guests. The Level Beach Pavilion room was incredible, super spacious that was totally secluded with our own terrace. Every local staff will greet you with a smile by saying “Jambo” and “Hakuna Matata”. Super friendly and hardworking people. Their work ethics reflects the management. For example, we have bump into Daniel several occasions from different areas of the hotel and he is clearly keeping check that all guests are taking cared off from morning until dinner time. The food in every restaurant was fantastic, fresh and a variety to choose from with a mixture of buffet style and A la Carté. Our favourite was the Seafood platter at Gabi Beach. Would also highly recommend dining at Jetty Restaurant at least once in your stay. Its a romantic setting with a great view of the Indian ocean. Although the weather wasn’t great as it was monsoon season, we still felt that we were able to relax and enjoy ourselves, by utilizing the spa, the library, the boardgames on offer and the lounging areas. The hotel land itself is huge! We walked all the way from end to end and throughout the walk saw that Melia is hugely sustainable, with their organic chicken coop, rescue donkeys, sustainable compost, greenhouse and provide signs to the guests showing them all the different animals that they may be able to see and hear during their time at Melia Zanzibar. We will definitely come back if given a chance and/or try the other Melia properties too!…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Daniel Florido, Guest Services / Front Office at Meliá Zanzibar
Responded 2 weeks ago
Dear JEMYAO, Please allow to personally thank you for your kind words and for the time invested in sharing it on TripAdvisor. We are truly delighted to see that your experience at Melia Zanzibar was as wonderful as you describe it. The Melia Zanzibar team and I sincerely hope to welcome you back very soon. Karibu Sana! Kind regards, Daniel Florido Guest Experience Manager
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OK lets get this clear. Melia Zanzibar is a super nice place to stay. Large and full of good alternatives when it comes to rooms and food. And if you book The Level... Then you are up for some serious comfort and service. We had a wonderful stay with the Level. Large pool, quiet surroundings and close to Gabi beach. Extra big thanks to Abbsas, Ally and Benna.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Daniel Florido, Guest Services / Front Office at Meliá Zanzibar
Responded 3 weeks ago
Dear Nicklas_jkp, Thank you for rating your experience at Melia Zanzibar! We are very proud of our The Level facilities and services as it represents our crown jewel and it is a true delight to hear that you were able to experience it. Our team thanks you for your compliments and sincerely hope to welcome you back very soon. Asante sana! Kind regards, Daniel Florido Guest Experience Manager
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I was lucky enough to spend 6 nights at the hotel at the invitation of a very old friend who is currently working on the mainland in Dar-Es-Salem. From the moment I arrived I could feel all my worries and cares slipping away. It was just the tonic I needed after a very difficult couple of years. What the hotel has got right is the balance between professionalism and high standards of service, with a wonderful, relaxed and informal atmosphere. The staff are attentive, many of them very knowledgeable and gifted in the ability to speak several languages fluently. They are wonderfully open and friendly. I would like to name one staff member particularly. Lilian has a wonderful vivacity, a lovely sense of humour and was particularly kind and attentive. We looked forward to seeing her every day! I could go on about the wonderful room, beautiful bedlinen, fabulous views, beautiful Gabi beach. wonderful food, but all of this you can read about elsewhere. We were there in the rainy season and it was obviously a bit quieter in the hotel, but we went on some wonderful trips. We felt the trips could be advertised a bit more in the hotel. But really it was a wonderful week. The entertainment each evening was great and we loved the Massai dancing on our last night. There were some acrobat/dancers too who were just amazing. So colourful. It was such a treat and I would love to be able to go back there again one day.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip: We stayed in one of the 'lodges'. It was very quiet and private.
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Helpful
Response from Daniel Florido, Guest Services / Front Office at Meliá Zanzibar
Responded 3 weeks ago
Dear Mariaalayne, Thank you very much for your feedback and for the time invested to share it on TripAdvisor. We are truly delighted to see that your experience in the Island of Spice has been nothing but wonderful! From the relaxing atmosphere to the attentiveness of our staff your compliments are much appreciated. I will personally make sure that Lilian reads your comment as I can guarantee she will highly value it. We hope to welcome you to Melia Zanzibar. Karibu Sana! Kind regards, Daniel Florido Guest Experience Manager
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Extremely pricey for what the resort had to offer. The resort is nice but the rooms are average - especially the bathrooms. Expected a lot more for the rate paid. The hotel is split into two sections - you have to travel using the hotel’s golf cart to get to the beach. The beach is beautiful but the tide was always low so you couldn’t really swim or dive in (water reached knee high). Breakfast was OK.
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Date of stay: December 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Daniel Florido, Guest Services / Front Office at Meliá Zanzibar
Responded 4 weeks ago
Dear Mervatshelbaya, First of all, allow us to thank you for the time you dedicated to rate your experience on TripAdvisor. Unfortunately, it seems that we have not reached excellence during your stay with us at Melia Zanzibar. I highly appreciate your feedback so if you would like to extend it please feel free to email me directly on daniel.florido@melia.com. Once again thank you for your comments and we look forward to welcoming you again soon here or in any other Meliá property. I remain at your entire disposal. Kind Regards, Daniel Florido Guest Experience Manager
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They work hard to keep the standard still in the game!!!!! The kitchen at Jetty ... wonderful, I even think that it is better than in previous years and the change from the tapas that were a few years ago turned out to be better. One small note at 8:00 p.m. some items on the menu were unavailable, they were over, and it was only 1 hour after opening the kitchen, but the service was up to the task and suggested something else, really delicious - a big plus. Javier Gonzales -the front officer manager is the right person in the right place. We were fully satisfied with all requests regarding check-in and room location. Thank you Javier !! Also other people from the managmant were very helpful. The rooms need renovation, but only this is a distraction when it is raining and you are sitting in the room. The infrastructure of Melia Zanzibar is well-kept. You can see that they are trying very hard, although as some people write, renovations would sometimes be useful. Beach clean, cleaned every day, comfortable beach beds, clean towels. Thank you and we will be back.…
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Date of stay: January 2022
Rooms
Service
Sleep Quality
Room Tip: Maby on first floor som time animals on the roof
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Helpful
Response from Daniel Florido, Guest Services / Front Office at Meliá Zanzibar
Responded 4 weeks ago
Dear Marek616, Thank you for your kind words and for the time invested to post your opinion in TripAdvisor. We truly value your input and it is a delight to read that your holidays were wonderful. Please allow me to thank you as well for choosing us again. The team of Melia Zanzibar sincerely hope to welcome you back again very soon. Kind regards, Daniel Florido Guest Experience Manager
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PRICE RANGE
$341 - $548 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia zanzibar hotel kiwengwa, zamani zanzibar kempinski kiwengwa
LOCATION
TanzaniaZanzibar ArchipelagoZanzibar IslandKiwengwa
NUMBER OF ROOMS
124
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Claim Your Listing Frequently Asked Questions about Meliá Zanzibar
Which popular attractions are close to Meliá Zanzibar?
Nearby attractions include Kiwengwa Beach (2.3 miles), Kiwengwa Caves (3.0 miles), and Cannibal Party (1.7 miles).
What are some of the property amenities at Meliá Zanzibar?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Meliá Zanzibar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Meliá Zanzibar?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Meliá Zanzibar?
Conveniently located restaurants include La Base JungleKite, Papaya Restaurant & Beach Bar, and Zan View Restaurant.
Are there opportunities to exercise at Meliá Zanzibar?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Meliá Zanzibar have an airport shuttle?
Yes, Meliá Zanzibar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Meliá Zanzibar have airport transportation?
Yes, Meliá Zanzibar offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Meliá Zanzibar?
Yes, dry cleaning and laundry service are offered to guests.
Does Meliá Zanzibar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.