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The one night I spent in your Hotel in October 2019, I truly appreciate it and will always remember it. I enjoyed every bit of my time there immensely. You are truly a great host in Nyeri and Kenya…the in-room amenities are world-class, I can’t forget to mention the comfy bed, beddings, the bath area, in fact, everything was just wow. I look forward to the next visit. Once again, thank you for your hospitality.…
I visited the hotel for busines - Strategy Workshop in August 2019. Hotel has above average services from reception to concierge , to meetings rooms and to accommodation rooms into restaurant. Let me say excellent. Rooms- 5 star experience: great bed with multiple pillows, extra warm beddings, large smart TV, Excellent bathrooms, , room slippers, beverage station, wiFi , air conditioning, toiletries etc. Access to rooms is through high speed lifts that go to 6th floor. Restaurant- Variety of meals from breakfast , mid morning Tea, lunch, dinner etc. Conference rooms- I will call these state of the future: very functional Smart TV for presentations, internet ready with all USBs. Sound proof room. Very functional seats and Tables. Very appealing.…
Stayed one night here when visiting Nyeri. Comfortable room and bath, comfortable bed, breakfast buffet was broad with variety. Would stay here again. Light switches were a bit complicated...too many of them and hard to read.
A friend referred me to this facility late in the evening telling me the hotel I was proposing to go to had been run down. The rooms looked good. I booked to rooms for my two daughters and my two grand daughters. I noticed that they do not provide hand towels and they were economical with toiletries and water. They said will have to purchase and extra bottles of water. They were unable to provide a basin to my daughter to bathe her daughter who is just one year old explaining that they had given all they had to other guests. They had a limited selection of breakfast choices, whatever was there was cold and it took long to warm it when requested to do so. We went out and when we returned in the evening, we realised thatthey had not cleaned up our rooms even the cutlery! When I inquired, the receptionist asked that we move rooms claiming that the cleaner assigned to our rooms had fallen sick and there was no replacement. We moved to the new rooms, buy I was now not sure whether those had been cleaned also. The management were apologetic and promised to improve. I went back with my wife for a night stay again, but still things had not changed. Room service was slow to our requests, the breakfast choices were scarce and cold. I asked for two fried eggs that didn't come and I had to order again and what we was there was still cold. The waiters and other staff are friendly but are in the past. Their responses were that that was what the facility offered. I realized they didn't care what the customers wanted insisting that that's what they offered. For a four star hotel, the services offered were below my expectations and I would rate them poor service. My adviceis that the management rethink about their strategy and put the customer first. It is what the customers want that counts and what they offer. I suspected that they don't really care because there is no worthy competition. For the amount they charge, this facilityis not worthy it. They need a lot of improvement. …
This facility exceeded my expectation. The new wing is very modern with all amenities. Staff were very friendly& useful. Breakfast was a bit disappointing& the staff attending to us seemed aloof, and had to be prompted all the time. Overall experience, very good. Will definitely be back …
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