Pathetic service.. they dnt mantain the standard that they have for tourists they treat locals differently our first incident was that when we called to make a booking they said you just walk in coz we are empty then wen we arrive the receptionist named shayal says that we are fully booked she made us wait for more than an hour on the front desk after which she says that we can leave our bags at the reception and use the facility. We asked for a standard room but she made us pay for a grand deluxe room and wen we agree to the grand deluxe room she changes our room to standard without even asking us.. the next morning we had booked for mini golf at 10.30am we walked to the other end of the resort to the mini golf place and no one was there we called the number that was there a million times still no1 came after which we walked back to the reception and complained and than at 11.30 they send the potter to take us back.…
Second time at Shangri La Fijian resort. Must say the change was a bit disappointing given the Takali Asian restaurant was closed. The new checkin process was quite fast and staff were ever friendly. Rooms are great and bed is comfortable and clean. Food is yummy! Though we couldn’t find the gold in the ‘Yanuca Gold Digger dessert’!! 😊
My friends and I spent New Year's Eve (and the weekend) at the ShangriLa Resort. We chose the resort because the band for their New Year's Eve Event was Inside Out, a band that we enjoy listening to. We had booked 4 rooms, 2 of which were fully paid for prior to arrival. For the other 2 rooms, we had paid a deposit for one night for each room. Also, prior to arrival I had informed the resort that we would be arriving at 11am for check-in, given the check-in for the resort is available from 5am at the moment. However, on arrival, 3 of our rooms were not ready. We proceeded to wait for another 2 hours before our rooms were ready. During that time, at no point did the staff take the initiative to provide us with updates as to the readiness of our rooms, even though they said that they would. Instead they appeared to be annoyed with us when we made queries in relation to the readiness of our rooms, the first of which we made after almost an hour of waiting in the lobby area. My question is: why state that there is a 5am check-in available for guests when your resort does not actually have the capacity to provide for check-in from 5am efficiently? You might as well have regular check-in from 2pm (which is around the time our rooms were eventually ready anyway). In addition, on arrival, they advised us that they could not find the booking for one of our rooms, even though I had paid for the deposit for all 4 rooms 2 weeks in advance and had received confirmation of receipt of payment from both their Reservations and Accounts Team of the same. Following all the difficulties we faced at check-in, I received an apology note and a plate of chocolates from the resort. I thought the matter resolved at this point. To my dismay, when we went to settle the bill for 2 of the rooms, my room and the room of my friend whose booking the resort had initially lost, they advised us that my friend had yet to pay for the first night of his accommodation and that he had only paid for the second night on check-in. Again, we had to reiterate to them that we had in fact paid for the first night of his accommodation 2 weeks prior to arrival. We again thought the matter resolved at this point. Please note that while we did settle the bill, we at no point indicated that we were checking out nor did we return our room keys. Following this, we went to order food from the restaurant at the resort but were told that we had already checked out of our room and as such had to make payment with our cards/cash. Please also note that we were not carrying our wallets around the resort and were charging all bills to our room given it was obviously the safer and easier option. Again, we were inconvenienced as guests simply because the resort was unable to get their records right. Two days after our return to Suva, I again received an e-mail from the resort stating that my friend (referred to above) had failed to pay for his first night’s accommodation. The resort not only lost his booking initially but this was now the second time that they were raising this issue with us even though we had thought that this matter was resolved when it was initially brought up. Again, I had to reiterate that we had paid for the first night of his accommodation 2 weeks prior to arrival. I am absolutely disappointed with the service and the way that we were treated at the resort last weekend. I understand that there is a shortage of staff at the moment but if you want to keep the resort up and running for locals at the capacity that you did over the weekend, please do not do so at some B-grade standard. I suggest that if you wish to keep the resort open, do so at the capacity at which your staff can effectively and efficiently manage. The level of service we received at the resort last weekend was absolutely unacceptable and I do not recommend the resort to anyone reading this review.…
Awesome Staff are very humble Beautiful Peaceful and quiet Clean and classy Awesome food n drinks and affordable Alerr Life guards and pool guards for kids and adults. Have a king size breakfast inclusive in room payment. Simply free breakie
Loved everything about it. Had stayed for a short time. Wished we could stay longer. Very professional service delivered. Food buffet was fantastic ❤ Being locals, we were given the same treatment like any other visitor. Worth every dollar spent at Shangri-la 🥰
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