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El Conquistador Resort, A Waldorf Astoria Resort

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El Conquistador Resort, A Waldorf Astoria Resort
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6,819 Reviews from our TripAdvisor Community

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There are newer reviews for El Conquistador Resort, A Waldorf Astoria Resort
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Showing 6,285: English reviews
Saint Clair, Michigan
Reviewed July 1, 2014

This was arguably the most beautiful property I have ever stayed at. I cannot wait to get back! The views of the rainforest are only surmounted by the views of the ocean. Set high above on a cliff this is just breathtaking. They have a tram of sorts you can take down to numerous levels of the resort on the...

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Helpful?
Thank shine1se
Fel93, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thanks for your feedback as we continue to enhance out food and beverage options and offer specials throughout the year. I am happy to see that you thoroughly enjoyed your experience at the resort during your business trip. We hope to welcome you back again in the near future.

South Riding, Virginia
Reviewed June 30, 2014

Firstly, upon check-in, I was asked for a credit card for incidentals, as all hotels do...I gave my debit card, knowing full well, I had no intention of charging much. About a half hour after check-in, my bank alerted me that a $1,050.00 hold was put on my account!! I almost had a heart attack! After speaking to a manager,...

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Helpful?
Thank Eturnalsunsyne
Fel93, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for taking to write a detailed review as your candid feedback allows us to better enhance our experience for guests. The resort is currently working on various enhancements throughout the resort to enhance the overall guest experience. We apologize for any misunderstanding with the standard incidental hold upon your check-in. We are happy however, to see that you...

Phoenix, United States
Reviewed June 30, 2014

Went to this hotel on a business trip and was expecting a "Waldorf Astoria" experience and outside of a couple of employees this was not what I paid for. The property is beautiful but the overall condition, service and cost of meals left a lot to be desired. I am sure for the price there are better places to stay...

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Helpful?
1Thank Keith G
Fel93, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for your review. Your candid feedback has been shared with our management team. We are continually working on enhancements to the resort from the lobby to public areas and guestroom corridors as well as new offerings in our food and beverage outlets including happy hours and specials. We are happy to see that you were able to enjoy...

Atlanta, Georgia
Reviewed June 30, 2014 via mobile

Agree with others expected more from a Waldorf. The lower section we stayed in was oldish almost motel style...separated from main hotel you had to take this gondola train up and down and then walk across to another elevator to go up. Very comfy beds tho. Very large bathroom. Balcony looked out over a pool area. Would've preferred to be...

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Helpful?
Thank tabenton
Fel93, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for sharing your detailed review with us. We are continually adding enhancements throughout the resort from the public areas and lobby to also offering food and drink specials to accommodate all of our guests. We are happy to see you had a great time at Palomino Island and enjoyed your dinner at Blossoms. Thank you for acknowledging the...

Denver
Reviewed June 30, 2014

We had a room by the marina. huge and clean with a great patio. We went to the Hullabaloo Bar and then ate at the Stingray. This place is huge... a village of sorts. Would be good to spend several days there. Expensive but lots to do.

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Helpful?
Thank WinstonWWolf
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for taking time to review the resort. We agree that the resort has so many options for our guests to enjoy, and it does take some time to be able to enjoy them all. Some of the favorites include Palomino Island, the amazing golf course, Coqui Water Park, and the beautiful Waldorf Astoria Spa. We are hopeful that...

TN
Reviewed June 29, 2014

What can I say, this is a top notch resort. If you have the opportunity to stay here, make sure you do. The staff was excellent, I'm a hilton diamond member so we were upgraded to a room overlooking the harbor. Was just a fantastic stay, can't wait to go again.

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Thank OTR67
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you so much for choosing to stay at El Conquistador. We especially love our Hilton Diamond Members, and I am glad that you were able to recognize the efforts the Team makes to make these stays more special. We look forward to your return to El Conquistador!

USA
Reviewed June 27, 2014

The beds are comfortable. The setting is lovely. The grounds are clean and well maintained. But…the food options left us unimpressed. It was generally overpriced with only minor variations on the same 5 dishes and other than taking a walk to the "restricted area", there are literally no other options for food. Go to kasavista in the "restricted area" for...

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2Thank sgdpuit
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

I want to thank you for choosing to stay at El Conquistador. We certainly appreciate your feedback and hope to use this information to make improvements in the future. I do want to apologize for the lack of attentive service received on Palomino Island. This is certainly not our standard and I regret that you had to experience this first...

Reviewed June 27, 2014

We had our traditional Indian wedding at Conquistador in May and it was the perfect weekend!! Many of our friends and family said it was the best wedding they have been to. They really enjoyed Puerto Rico and loved The Conquistador. We had 200 guest for a 3 days of festivities and it was a blast. Guests enjoyed the hotel...

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Thank Smita A
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

We are so pleased to hear that your special event went so well last month at the El Conquistador! Our Team loves the opportunity to host Destination Weddings. Thank you for trusting our Team to deliver the once in a lifetime experience. We hope that you will be blessed throughout life and be able to return for many anniversaries in...

Boston, Massachusetts
Reviewed June 26, 2014

At the Bella vista bar, Barbara was our bartender every time we went. This was because she was attentive, hard working, and very easy to get along with. This was my first time in Puerto Rico and she made me feel right at home. She told us that she had recently attended barrenting school, but the quality of the cocktails...

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Thank rhbk9
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

I am happy to hear that you were well taken care of by one of our All Star employees. We appreciate the feedback and thank you so much for choosing to stay at El Conquistador. Barbara and the Bella Vista Team await your return!

Chicago, Illinois
Reviewed June 26, 2014

We have stayed here many times with our family! We love the property as a whole for the kids. The rooms now are pretty tired though. Our kids are 11 and 7 and you really do not have to leave. There is so much to do here. The private island, the water park, pools...etc...

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1Thank lanzmo
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for choosing to stay at El Conquistador this past Spring. We certainly appreciate your loyalty and for returning to visit each year. The resort has amazing options for children of all ages to enjoy from the water park, Scout About, to Palomino Island, the golf course, and the Waldorf Astoria Spa. We eagerly await your return again in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 

Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Location: Caribbean > Puerto Rico > Fajardo
Price Range: $191 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Reservation Options:
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo
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Questions & Answers

Here's what travelers have asked, with answers from El Conquistador Resort, A Waldorf Astoria Resort staff and other travelers.
253 questions
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Questions? Get answers from El Conquistador Resort, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I will recommend to stay next to the marina, it is very close to to the water park and next to the palomino island ferry.”
 of 5 bubbles diegomU9669QF, 2 days ago | Read review
“make sure you request a clean room”
 of 5 bubbles gej_12, 2 days ago | Read review
“Ocean View was fabulous”
 of 5 bubbles vtay, 5 days ago | Read review
“We like the casitas better than the hotel for our family. Ocean view is spectacular.”
 of 5 bubbles Dalyndog8909, 6 days ago | Read review
“Chose different property.”
 of 5 bubbles jason_carney, 1 week ago | Read review
5 of 5
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