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El Conquistador Resort, A Waldorf Astoria Resort

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El Conquistador Resort, A Waldorf Astoria Resort
El Conquistador Resort, A Waldorf Astoria Resort
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6,623 Reviews from our TripAdvisor Community

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Showing 6,123: English reviews
Chicago
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

When we first got off the plane in San Juan there was no power in the airport and I wanted turn right back around and go back home to Chicago. We were picked up by the Resorts shuttle. It was about a 45-55 minute drive from the airport. We got to the area that we were going to be staying,... More 

Helpful?
Thank Celine B
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Beautiful views since you get to the entrance gate. Huge hotel, great amenities and service. We had an oceanview room and it was amazing. Facilities, restaurants, water park, ride to Palominos island was awsome. We enjoyed our stay. Definitely will go back again.

Helpful?
Thank Veronika R
Level Contributor
2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

So first the hell part. We arrived at the airport in San Juan and realized they had no electricity because it was a black out which caused it to be very hot at the airport and very difficult to get to where we had to go. Then we had to wait for almost 2 hours and about 5 calls to... More 

Helpful?
Thank stephen j
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

This is a huge resort away from downtown and just about everything else. You wouldn't need to leave. However, you are locked into some huge prices for things that are relatively inexpensive. They have many restaraunts on site. Some very good, others so-so. All with a big $$$$ price. I wouldn't stay there again. I would be closer to Old... More 

Helpful?
Thank Alan27605
Orlando, Florida
1 review
2 of 5 stars Reviewed 4 days ago NEW

We spent 4 days here for our honeymoon and the hotel was dirty, rooms are old, dirty and smell. Our second room had stained towels. The hotel Needs major upgrades and better housekeeping. The private island had no one there and was also dirty.

Review collected in partnership with Waldorf Astoria

Helpful?
Thank 896eduardot
Keyla_Michelle, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

I want to extend my apologies for less than satisfying service received during your recent stay at the resort. I am hoping that you will reach out to me with a message so I can follow up on the poor guest experience. Please know this is not the norm for the resort, and that we care deeply about our guests'... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed last Thursday and it took me 3 hours to check in (8-11pm), the Hilton Honors counter (for express check in) was closed. The manager was not doing anything to get the check in line down or to help the employees do it faster. I had to wake up at 4am to get to a meeting so I just... More 

Helpful?
1 Thank Juan641
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I have been living all my life at Fajardo and yet its the first time I stayed here. I absolutly loved it! The rooms were very cozy and clean. The kids and I had a blast at the Waterpark. Although the hotel was probably at its full capacity, the pools werent too crowded and everything was in place. The view...breath... More 

Helpful?
Thank Carolyn D
Keyla_Michelle, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Thank you for your visit and feedback! We are glad your stay was fun filled. At El Conquistador we have everything to make you feel right at home. We hope to see you again soon. More 

Atlanta
Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

Me and my new fiancé loved our 4 night stay here.... we got engaged on night 1 !!!! We had a beautiful oceanfront view and just couldn't believe our setting every morning we woke up. Place is big and spread out but we just loved strolling around, using the tram to get down to the lower marina area was no... More 

Helpful?
Thank awinatl
Keyla_Michelle, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Congratulations on your engagement! We are delighted that you chose our resort for such a memorable occasion. We will let John at Ballyhoo, know that his paella was a hit. Looking forward to see you again in the future. Please contact us at the Sales office at 787-863-6565 if you would like to receive information on Conquistador Weddings. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

The place is gorgeous. However, there are no laundry facilities making it difficult to keep clean clothes for families with little ones. The parking lot is quite a hike from the buildings. The only beach is a ferry ride away. The house keeping staff didn't clean the room until after 6pm. So, fresh towels were not available after returning from... More 

Helpful?
1 Thank Malinda R
Keyla_Michelle, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

I am deeply sorry for the less than satisfying experiences at the resort this past week. Clearly we fell short of our mutual expectations for service and guest experiences. Your review is of extreme importance as it will help us improve our areas of opportunity. We are reinforcing the use of the guest parking shuttle and emphasizing on the urgency... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

We loved the fact it was not in the city it's a really secluded place with lots of beauty. Palomino, the hotel's private island with it's beautiful crystal clear sea water and the facilities in the island were absolutely remarkable. We will be back for sure!

Helpful?
Thank A TripAdvisor Member
Keyla_Michelle, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Hello! Thank you for you visit. We are glad that your recent stay was filled with beauty and relaxation. We await your return! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 

Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Location: Caribbean > Puerto Rico > Fajardo
Price Range: $195 - $571 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Reservation Options:
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo
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