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    El Conquistador Resort, A Waldorf Astoria Resort

    1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
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    Dec 12 Dec 13
    Traveler (4839)
    Room & Suite (1256)
    Pool & Beach (801)
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    Overview
    • Excellent41%
    • Very good30%
    • Average15%
    • Poor9%
    • Terrible5%
    Travelers talk about
    “private island” (1,303 reviews)
    “palomino island” (1,769 reviews)
    “water park” (1,279 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Golf course
    Dry Cleaning
    Lazy River
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from El Conquistador Resort, A Waldorf Astoria Resort
    Announcement: HURRICANE MARIA UPDATE
    Hotel deals
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    Rooms
    Dec 12Dec 13
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (7,744)
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    1 - 5 of 7,125 reviews

    Reviewed 4 days ago

    Our reservation was cancelled. After a month, we still have not received our deposit back. We've called and emailed Hilton, El Conquistador and our bank several times. The hotel has told us "they refunded the money" and "we won't get the money back till they...More

    1  Thank Hope B
    Response from Dermot1126, General Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 2 days ago

    Thank you for your note and our apologies that we have not gotten to your refund yet, we have a back log from our systems being down and with no communications following the passing of the two Hurricanes, Hilton did not have communications with us....More

    Hotel's Favorite
    Reviewed September 15, 2017

    This was our third visit to the El Con (w/my Wife). We arrived Tuesday prior to Irma hitting on Wednesday. As always the staff goes beyond to take care of customers. We had to take a lesser room than I booked because of looming Irma;...More

    4  Thank Michael N
    Response from Matt L, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 2 weeks ago

    Thank you for sharing your warm review of your recent stay at El Conquistador. It is great to hear how many of our Team Members left a lasting and memorable impression on your stay. We look forward to your return visit next year...Paradise will be...More

    Reviewed 2 weeks ago

    This resort is extremely outdated and the staff, especially the General Manager, lack appropriate customer service skills. Update the resort and fire the GM or else this resort will stain Hilton's brandMore

    Review collected in partnership with Waldorf Astoria
    2  Thank 473justin
    Response from Matt L, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 2 weeks ago

    Hello Justin, Thank you for taking the time to share some of your thoughts from your recent visit to the resort, despite leaving the resort unsatisfied. I want to extend my apologies for the poor customer service received as we always aim to ensure our...More

    Reviewed 2 weeks ago

    Friendly staff, amazing room with views. Food is pretty good and price is fine. Management was arose Mr Hotel making sure things were fine for there guest. Valet parking service was friendly and fast.

    Review collected in partnership with Waldorf Astoria
    Thank orlandor908
    Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 1 week ago

    Thank you for your 5 star review and for highlighting the service you received from our staff members. We look forward to having you stay with us again in the future.

    Reviewed 2 weeks ago

    The hotel has great views of both the east side of Puerto Rico looking toward the keys, Palomino island that belongs to the hotel, Culebra island, and on a clear day a view of St. Thomas, Island. The pools are connecting with great pillars, bar...More

    2  Thank astro14
    Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 1 week ago

    Thank you for your 5 star review. We look forward to having you stay with us again in the future.

    Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free Internet
    • Beachfront
    • Spa
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Pool
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Golf course
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • $218 - $485 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 918
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Cancelon, Hotwire, getaroom.com and TripOnline SA so you can book your El Conquistador Resort, A Waldorf Astoria Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Fajardo
    • Also Known As
    • El Conquistador Resort, a Waldorf Astoria Hotel Fajardo ,
    • Waldorf Astoria Fajardo ,
    • El Conquistador Hotel Puerto Rico ,
    • Conquistador Hotel Puerto Rico ,
    • El Conquistador Puerto Rico ,
    • El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo
    Add Photo Photos
    Traveler (4839)
    Room & Suite (1256)
    Pool & Beach (801)
    Dining (184)
    Hotel & Grounds (3322)
    Bathroom (103)
    Family and Play Areas (45)
    Business Center & Event Rooms (29)
    Nearby
    Sponsored by:
    The Fajardo Inn
    998 reviews
    1.70 miles away
     
    Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort
    7,243 reviews
    8.58 miles away
     
    Las Casitas Village, A Waldorf Astoria Resort
    1,683 reviews
    .22 miles away
     
    San Juan Marriott Resort & Stellaris Casino
    6,493 reviews
    29.81 miles away
     
    Nearby Restaurants
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    Chops Steakhouse
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    Nearby Attractions
    Glass Bottom PR Tours
    172 reviews
    .33 miles away
    Island Kayaking Adventure
    58 reviews
    .37 miles away
    Coqui Water Park
    405 reviews
    .24 miles away
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    .45 miles away
    Ask a question
    Questions & Answers
    Justin W
    September 17, 2017|
    AnswerShow all 2 answers
    Response from Dermot1126 | Property representative |
    Hi Yes Palomino is open now and should be open every day until then only closed of we have a storm passing. Water Park is closed at the moment for maintenance work and pool resurfacing due to occupancy after IRMA. Rest of... More
    1
    Vote
    Andilynn9
    September 11, 2017|
    AnswerShow all 5 answers
    Response from Jafet815418 | Reviewed this property |
    The best thing is to call the hotel and have a supervisor speak to you write down name and info so you'll have someone responsible if things are not the way expected. I recognize this resort will strive to put things back to... More
    1
    Vote
    shaw4742017
    September 9, 2017|
    AnswerShow all 7 answers
    Response from kenny h | Reviewed this property |
    The only damage was to the trees and some minor structures. It will be business as normal in October.
    1
    Vote
    Room Tips
    "Save your money for a hotel with better service"
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    "Choose the ocean view or partial ocean."
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    "Las Brisas Building with an Ocean view (Priceless)"
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    "Staying at the Marina is a big plus. You are steps away from the ferry that takes you to the beach, the Coqui..."
    Read review
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