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Mangos Jamaica

Traveler (482)
360
Panoramas (45)
Pool & Beach (177)

About

#4 of 6 hotels in Jamaica
Location
Cleanliness
Service
Value
The all-inclusive Mangos Beach Resort is an adults only resort located in the coastal village of Coopers Pen in the parish of Trelawny on the North West coast of Jamaica. Situated just 19 miles (30 minutes by car) from Montego Bay International Airport, the many attractions in and around Ocho Rios are also accessible in just under an hour by car. Amenities incorporate a true Jamaican personality within a rustic setting. An alternative choice to the Mega Resorts around the island, Mangos offers our guests a true Jamaican experience rich with the culture and personality of this beautiful island - we are naturally Jamaica!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Free internet
Wifi
Public wifi
Internet
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Spa
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Room features
Ocean view
Non-smoking rooms
Air conditioning
Private balcony
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
346Reviews
161Q+A
100Room tips
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Popular mentions
If u need a real getaway without any disturbances this is the place to be. I anticipate the cool breeze coming from the trees in the evenings. I can relax at the bar. Food was good even though there wasn't enough variety to choose from. I would visit again.
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This trip was my anniversary’s getaway, and after looking at the nice pictures I thought this is a good resort, but it was absolute the worst In short there was No hot water No good room by the beach Very old and rusty everything, the reception made me want to commit suicide right then and there No young people AT ALL ( and we are only 23 and 26) amd everyone else in the resort were over 50 literally, although there were only 30 people other than us living in the resort ( there were literally no people there even it was a busy weekend that we couldn’t get a booking anywhere else ) Very shady people on the beach And resort is so small and so DEAD only one restaurant We hated our so called resort so much that we paid $800 extra to fly back home early. Please never ever book this, this should not be called a resort but an old house and nothing else. I have been to many resorts but this one was absolute worse I definitely never want to go back to the nightmare we had in Jamaica ever again. Please don’t wreck your holidays and book yourself a good resort
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Response from johnm19632, General Manager at Mangos Jamaica
Responded 1 week ago
I'm sorry your version of Mangos was so suicidal. It is a quiet and relaxing place with 36 rooms directly on the beach. Breakfast is in the main restaurant and lunch in the pool bar, dinner location varies depending on weather, menu, etc. The resort has 96 rooms on over 4 acres. These are facts. Your version is fiction. It is a shame your negativity stopped you from relaxing and enjoying the laid back atmosphere. It seems you need a more raunchy, party til you puke type of place....Best of luck.
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Starting with the main issue for us-Wind. IF you like swimming in the sea then you need to get up early. Pre breakfast, 6 to 7 oclock and its perfectly calm and a lovely time of day to swim. By 10 oclock its getting choppy, 12 oclock onwards and throughout the rest of the afternoon there is a howling gale, we couldn't sit on our balcony. Loving the water this was the main issue for me. The hotel is a slightly above average elderly colonial style 3 star caribbean establishment. There are areas showing the need of maintenance and repair but nothing that greatly affected our holiday We had a lovely room The food although limited in choice mainly local cuisine we found enjoyable. Beer and wine ok but the choice of spirits behind the bar poor; it is the first hotel in many visits to the region that hasn't had a dark rum available. The staff were always very friendly and helpful. Beaches in Jamaica are open to the public; turn right on the beach and keep walking (about 30 minutes ) and you will find a mangrove swamp with sign boards explaining there existance. Turn left on the beach and ignore the old signs at the far end of the beach club next door that says go no further, and you can walk for an hour in the shallows in perfect peace and tranquility. We made it as far as the Excellence hotel where a security guard asked us what we were doing. Walking the beach!. He asked if we minded him walking with us and we had a long friendly chat about local life etc. On all our walks including into the local village and up into the hill behind the mangrove swamp we found everybody friendly and helpful. So apart from wind we had an enjoyable holiday and that is the ONLY issue that would stop us returning.
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Response from johnm19632, General Manager at Mangos Jamaica
Responded 1 week ago
Thank you for your honest review. Your compliments on the staff are appreciated and will be shared. The wind is not always like that and I wish I could tell you exactly when it is calm, but it is usually very calm. It is also nice to hear that you enjoyed the local landscape, village and it's citizens, they are indeed all very friendly and helpful. Hope to see you again in the future. In a less windy season....
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This hotel is absolutely NOT 3.5 stars as stated on Tripcentral.ca and Air Canada Vacations. All pictures being used to advertise it are over 5 years old (even our Air Canada rep at the hotel admitted the hotel did not look anything like the pictures). Also, it is advertised as being in Montego Bay. It was actually 45 minutes from Montego Bay in Falmouth. Pool - didn't go into it once as there was always dirt and bugs floating in it. The jets in the hot tub were not turned on all week and the water was never hot. Also, the water slide is only turned on if you ask and that still takes at least half an hour. Not a single morning were there clean beach towels available. Beach - lots of beach chairs available, best of luck finding one that is not broken. I'm not sure why they don't just throw those out. The beach is FULL of seaweed. It got so bad one day one of the tourists picked up the rake and started cleaning. Not a single morning were there clean beach towels available. Food - food was good. Only problem was that once something finishes, they don't replenish. Lunch is served 12-4 pm. If you don't eat between 12-1 all of the good items will be out and you'll be left with burgers and fries. There is no 24 snack bar. Bar - the bar ran out of the local draft (Red Stripe) on day 2 of our trip.For the remainder of the trip they only offered Red Strip Light which tastes like water. There is absolutely not a single brand name liquor at the bar (not even for purchase). Everything available is very very light and watered down. Also, there is only one bar open during the day (attached to the pool) and most of the time the bartender is MIA. Numerous times guests would go behind the bar to pour their own beer and wine. Room - room is large and spacious. HUGE PROBLEM - the entire resort didn't have hot water ALL week! This was by far the biggest nuisance as it was impossible to shower and wash your hair. We spoke to a few guests that had arrived before us and they mentioned the water had been out for weeks. Every day I got the run around from the front desk, "they're coming", "they're working on it". It was never fixed. Also, bring PLENTY of bug spray. The rooms are infested with mosquitoes. We brought a bug net to put over the bed and still managed to get eaten alive. The room fridge is not restocked daily. What you get when you arrive is what you have to the rest of your stay. Entertainment - there is no nightly entertainment. In fact, there is not even a speaker playing any sort of music in the evening in the bar area. It gets very quiet and boring. One night there was in fact a live band, take advantage of that evening. Another night there is a fire dancer and limbo contest, take advantage of that night also. The night the Piano Bar room was supposed to be open for karaoke night, the girl hosting it showed up about 45 minutes late. WiFi - what a joke. Sometimes it worked, most times it didn't. The only excursion we did was to see the Glistening Waters Luminous Lagoon which is about a 5 minute drive from the resort. It's $35 USD and worth it. Your phone cameras will not capture the glowing blue water so if you own a professional camera, bring it. There is a photographer on each boat who sells the photos for $25 USD but not a single one came out good. If you snorkel, bring your equipment. Lots of fish and stingrays. You will meet a lovely gentleman named 'Speedy' that walks back and forth along the beach. He's amazing and will get you anything you may need since nothing is walking distance from the resort (cigarettes, bottled beer/liquor etc.). He also has a tiny little bar along the beach located directly in front of the 3 flags. Don't be scared to pop in for a drink (that has real alcohol in it). He's quite the character. To summarize, this resort was so awful I wouldn't go back if the trip was free. No hot water all week, filthy beach, watered down drinks and just generally a very boring resort.
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Response from johnm19632, General Manager at Mangos Jamaica
Responded 1 week ago
Mangos has always been advertised as a 3 star resort and as 30 minutes from Montego Bay. We have only been open for 3 years so your 5 year old photos are impossible. Food is replenished constantly on buffets and ala carte items are available. Too many untruths in this review to answer each one. Luminous lagoon is indeed a great excursion. Happy you enjoyed something.
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Please read before booking!! This is a very honest review! 1. the Pool guy works 2x a week meaning pool is mainly green 2. Breakfast is always late suppose to be at 730 NEVER served before 830 After 10am bar doesn’t open till 1030 there’s no food until 1pm which is an hour after lunch should start. At 5pm EVERYTHING closes no food nor even water. There’s little to no entertainment during the day. 3. This one is major Sid the manager is EXTREMELY rude! And has no respect for the guests, he was very rude to my and my mom told us that we are not allowed to take food from the dining room but Ive seen him have food items brought to his room, I also saw him screaming in a servers face because she helped a GUEST who’s paying to be at the resort bring food to their room, my thought is I’m on vacation why the hell cant I eat in the room I’ve just paid for? 4. Servers also have to sneak to help guests because the manager is horrible. The works have expressed that a lot of them plan on leaving and find new work because the owners don’t care about the treatment they are getting. 5. Some of the workers seem to not care about their jobs , such as the security guard who’s on the inside grounds, he doesn’t even work he leaves the hotel and goes to hangout on the local beach and takes food from the hotel to his friends over there, as I’ve seen him over there many times. 6. You are paying all inclusive price but on several occasions I was not eating because they were not serving food, if you wake up at even 930 you can’t get breakfast because everything is gone by then so you won’t eat again till 1pm. Make sure on the nights they use the ONE restaurant you make a reservation or else you aren’t eating, it’s not a great place to eat but it is what it is. The food was okay for the most part!! 7. Upon arrival your room fridge is stocked with water and beer BUT doesn’t get restocked AND! They tell you to reuse your water bottle. 8. In the night I wouldn’t advise if you are a woman to walk alone as MANY local men walk up the beach and onto the resort as the manager goes to bed at 10pm and there’s no security only at the front gate as I was followed to my room one night by a man I didn’t know and also my friends had man banging on their door at 4 am. 9. The rooms were okay, some a better kept then others. In The bathroom I worse shoes in to shower as it was just old and musty and NEVER had hot water some day water didn’t even come out AC barley works had to sleep in a hot room for two days because I asked for it to be fixed and it wasn’t. Walls are so thin the couple beside we herd all the very viscous fighting and screaming literally all night! 10. BE PREPARED FOR LOTS OF MOSQUITOES As they drain water under the roomsIn block 6 if you look you can see knee high black water it’s quite gross. The First night they smoked out all the bugs and then never did it again when we asked the manager about it he was quite rude stating that this is Jamaica and we can’t get away from bugs and to just deal with it. But why should I when my room is above a breeding ground of mosquitoes? 11. The pool also leaks 12. The manager actually told all the staff that my aunt isn’t allowed there because she didn’t pay for a day pass, but I actually paid for the pass because when I tried to pay for the day pass they didn’t need me to pay, smh never stay here, he is an terrible man and 13. On my last day I didn’t get lunch because it wasn’t servered on time The staff and the hotel grounds is quite nice, but the way it’s being run is horrible. As I am from Jamaica and have family I visit I also found that the manger seemed pissed off anytime he saw us with them in the lobby. Smh This isn’t somewhere I would stay again. And I’m not one to leave bad things to say as I know everyone has good days and bad days But The lack of food and even WATER! Was horrible and it’s not the staffs fault!some of them had to sneak us water. I would not recommend staying here there’s lots of other quite resort that’s are worth your money this is not. I feel like I wasted money coming here. The grounds are nice and it’s the potential to be amazing but half of it is abandoned NOTE : If you are to come here Make sure to pack snacks and drinks because you’ll need it
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Response from johnm19632, General Manager at Mangos Jamaica
Responded 1 week ago
So many untruths it is impossible to answer each one. And your personal attack on management is appalling. It is a shame your negativity ruined your stay. Good luck finding what you are looking for.
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PRICE RANGE
$208 - $354 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaTrelawny ParishFalmouth
NUMBER OF ROOMS
96
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