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Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort

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Highway A1, Mountain Spring, Falmouth Jamaica
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Traveler (8717)
360
Panoramas (19)
Pool & Beach (2069)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 01/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/19/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 7 in Falmouth
Location
4.3
Cleanliness
4.5
Service
4.3
Value
4.1
Your All-In Luxury™ vacation starts on one of the Caribbean's most idyllic settings. "White Sands" beach in Jamaica is a powdery white slice of paradise, separating lush tropical gardens from the turquoise Caribbean Sea, just a 35 minute drive from the Montego Bay Airport. A warm reception and chilled cocktail set the tone for a week of extravagance. The elegantly appointed lobby offers a scenic view of the modern resort facilities. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking in our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms. From Luxury Rooms to Diamond Club(R) Luxury Presidential Oceanview One Bedroom Suites, all rooms offer Dreambed™, designed exclusively for Royalton Resorts and adorned in luxurious 250 thread count sheets. All of our 352 luxurious rooms and suites offer our exclusive DreamBed™, 250 thread count sheets, 24 hour concierge service, In-room safe, rain showers, satellite television, stocked minibar, 24 hour room service, and a balcony or terrace. Other amenities include iron and board, coffee/tea maker, and hairdryer. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Game room
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Hotel links
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Keisha S wrote a review Yesterday
2 contributions
The royalton white sand in Montego Bay Jamaica was the worst hotel I ever stayed in . They are liars you pay for one room and get another, i arrived at 2:30 didn’t get a room until 9:30 pm , they put us in someone else’s room and then asked that we wait in the lobby the next morning to be moved to another room that had a twin size bed and a full size . We paid for two queen size rooms . I can go on and on but prefer to send email to management in New Jersey
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Date of stay: May 2022Trip type: Traveled
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AB6405 wrote a review Dec 2021
United States48 contributions8 helpful votes
Hotel's Favorite
We booked this trip in early 2021 and as it got closer, we were nervous about the increase in COVID cases and some of the reviews made me second guess our decision. Just a couple of days before we were scheduled to leave, I almost canceled, but I am so glad we did not! I think this property has a lot of bad reviews but I think it is all about what you expect. If you are looking for a 5 star property, this is not it. If you are looking for a quiet family getaway then this is where you want to go! After about 14 hours of travel we arrived at the White Sands report. We were exhausted. I did not know until we arrived that we had DIamond CLub service. We were quickly brought to the lounge and checked into our room. Our butler, Nicola, brought us to our room and gave us an overview on the resort and pointed out some of the the things we needed to know. She also helped me get all set up on the Whatsapp so we could communicate. She had already made us dinner reservations for that night which we were thankful for. Our first day we realized the phone did not work and our tub did not have a stopper in it. We went down to spend the morning at the beach and when we came back up to our room both of those items were taken care of. There was only one time we had to ask twice for the mini bar to be refilled. One time a man came up to bring us soda for the mini bar and then saw we had kids to ran to get them some juice to have in the room. Our other butler's name was Romaine and he was always great to make sure we were taken care of as well. We arrived on a Saturday evening and the resort was slightly busy on Sunday which caused be some concern but after that day it was so nice and quiet. There were times we were the only 4 people at the pool. Each day, Vinessa, helped us out at the pool and learned out names and my girls' favorite drink (make sure your kids try the fuzzy squirrels)! It took us a couple of days to discover the Sands Grill as we had just been going to the buffet for lunch but it was so nice over there to eat on the beach. Melrose and Ronaldo were so great over there and the buffalo chicken strips had a really good sauce. Our favorite restaurants were Zen and Grazie, we ate at both of these twice during our one week stay, All of the staff at Zen was amazing, they made it so fun to eat there. We had the same waitress both times at Grazie, her name was Deandrah (I might have that spelling wrong), We liked her so much! She even made sure to get our girls' their fuzzy squirrels with dinner. We ate at the buffet for breakfast and a few times for lunch. It was fine, it was your typically buffet. The staff was great. There was an older man who worked the kids section of the buffet ( I think his name was maybe Dezroy), our girls just thought that section was the best and he was so kind and helpful. Once day my daughter was in line with me to get something and he came up to ask if she needed help getting her food. It was hard not being able to help yourself at a buffet but I understand the restrictions. The only night we participated in the night entertainment was the beach party night (Friday) because our girls were just so tired after dinner it was usually an early bedtime. We were able to watch most of the show from our balcony which was very nice. We were the 2nd building in from the beach on a corner so we had a great view. We did order room service once (the continental for 4 people plus a pastry basket) and after waiting over an hour we only got 1 bowl of cereal, 1 piece of bread, and a couple pastries This was really the only disappointing thing during our trip. Room service can be nice for breakfast so I was bummed this didn't work out. One the day of our departure, our shuttle was late but our butler stayed with us to make sure we got on and had a way to the airport. Overall, we had a really nice stay at this resort. The meals at the restaurants were usually good. We liked being able to stop for ice cream whenever we wanted. We never made it to the Sports Bar. Our room wasn’t huge but it was fine for us for the week. With having kids (ages 4 and 7) that went to bed early, it would’ve been nice to have a 2 bedroom suite so I would suggest that to other families. Our room was always very clean, the housekeeping was top notch! It was always nice to come back from dinner to see our bed turned down and our girls enjoyed the chocolate they left. I would absoutely come back here again!
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Date of stay: October 2021
Rooms
Cleanliness
Service
6 Helpful votes
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Response from Royalton Resort, Other at Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort
Responded Dec 31, 2021
Dear AB6405 Thank you for choosing Royalton White Sands and for taking the time to share your recent vacation experience with us. We are so happy to know that you loved your vacation experience, and we are gratified that our hosts: Nicola, Romaine, Vinessa, Melrose, Ronaldo, Deandrah, and Dezroy, offered exceptional service; they will be recognized for a job well done. It was a pleasure serving, and we look forward to hosting you again. Regards Royalton White Sands Management Team
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Dannyc83 wrote a review Yesterday
2 contributions
We came and stayed at the whitesands for a week and had the most amazing time. The food was incredible, the resort is stunning, but most of all the staff here are lovely. They have been hugely attentive and a special mention to Narrica and Anna-Kay from the diamond club lounge who have made our stay just incredible. We've been to stay at lots of resorts all over the world, and the people make the place, the Royalston and Jamaica in general has just been perfect. We will be back!
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Date of stay: May 2022Trip type: Traveled
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Zara B wrote a review Yesterday
1 contribution
Lovely place, the staff are amazing especially the entertainment team, snow, DJ ja ja & Kimron! The resort is very scenic, the staff are very attentive and helpful. The nighttime entertainment is excellent. Would highly recommend
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Date of stay: May 2022Trip type: Traveled
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Tshanna N wrote a review Yesterday
1 contribution
Great drinks and service food is great also Anthony very attentive and great on drink choices it was a small trip with me along with my family and there wasn’t a dough moment around every staff at this resort vinessa also kept our drink coming on the pool side kezena,raniel and limes ha thank for your service.
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Date of stay: May 2022Trip type: Traveled
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Lbarr12 wrote a review May 23
Toronto, Canada1 contribution
Fabulous time at White Sands. Particularly enjoyed aqua fit with Daniel and Kymani. All the staff were very friendly. David looked after us at martini mix bar. Beach was good and not much seaweed. Great for kids with water slide, lazy river and kids water play area.
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Date of stay: May 2022Trip type: Traveled
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seanwyatt wrote a review May 23
Loughton, United Kingdom1 contribution
Perfect chilled family holiday with a one year old! Plenty for him to do, aswell as the adults 🍻 We have Not had a bad meal which is great. Everyone is so friendly & the vibe team are a lot of fun and make you feel so welcome :) The only room for improvement would be that the Whitesands rooms could do with a bit of tlc… other than that, would recommend for a family holiday 🙌🏻
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Date of stay: May 2022Trip type: Traveled
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kagleaton wrote a review May 23
Washington DC, District of Columbia6 contributions11 helpful votes
My family and I stayed here from 5/16/2022-5/20/2022. This resort should be shut down. You can see so much wear and tear. It doesn’t fit in with other Royalton resorts at all. From the rooms to the customer service. The people that work here except a few have bad attitudes especially the women. I stayed at the Royalton Chic Suites in Cancun last year and had an amazing time. I was truly disappointed starting at check in. We didn’t get into our room until close to 6pm. Diamond club had only 1 person doing check ins and we didn’t even receive a welcome drink. I had Diamond Club at the Chic Suites and was happy with my decision to pay the the extra money, at white sands it’s not worth it at all I didn’t see any reason for spending the extra money. I also slipped and fell getting out of the adult pool and the nurse didn’t even check my toe out until I complained the next day. She seemed to have an attitude when I went to her office. I had an incident off the resort in Cancun and when I got back to the resort they handled the situation completely different. I’m going to stop the review here because it will take me a long time to explain everything that was wrong with this resort. Royalton should shut this places down it needs to be remodeled completely and staff needs better customer service training. This hotel is 3 stars at best nothing about it was 4 stars. I feel robbed of my money.
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Date of stay: May 2022Trip type: Traveled
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Robert W wrote a review May 23
1 contribution
Snow and the rest of the staff was amazing , the service that they provided made our stay so much better after a Rocky start. It made today that much better. My brother and i played volleyball and it was so much fun
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Date of stay: May 2022Trip type: Traveled
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mike s wrote a review May 23
2 contributions
Snow, Ryan, Princess Vibe team did an amazing job. Really energetic great fun. Staff was really friendly. Made sure all staying had a good time. Would definitely recommend you come to resort to experience yourself!
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Date of stay: May 2022Trip type: Traveled
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PRICE RANGE
$252 - $410 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaTrelawny ParishFalmouth
NUMBER OF ROOMS
352
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Frequently Asked Questions about Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort
Which popular attractions are close to Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort?
Nearby attractions include Martha Brae River (3.3 miles), Blue Waters Beach Club (1.5 miles), and La Casa Del Habano (2.7 miles).
What are some of the property amenities at Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort?
Yes, parking is available to guests.
What are some restaurants close to Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort?
Conveniently located restaurants include Jimmy Buffett's Margaritaville Falmouth, Juici Patties, and Leon's Lobster Hut.
Are there opportunities to exercise at Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort have airport transportation?
Yes, Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Royalton White Sands Montego Bay, An Autograph Collection All-Inclusive Resort have any great views?
Yes, guests often enjoy the ocean view available here.