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Excellence Oyster Bay

Traveler (2382)
Pool & Beach (478)
Videos (1)

About

#2 of 6 hotels in Jamaica
Location
Cleanliness
Service
Value
Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Airport transportation
Business Center with Internet Access
Free internet
Wifi
Internet
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Swimup bar
Poolside bar
Rooftop bar
Meeting rooms
Spa
Full body massage
Concierge
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
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1,706Reviews
467Q+A
100Room tips
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Popular mentions
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We just went to Oyster Bay for 7 days for our 10th anniversary. I have to say first and foremost this property is absolutely beautiful. The beach and water is some the most beautiful I have seen. Room: When we arrived, the room was not clean, and it was a bit underwhelming for the price we paid as well. We stayed in a top floor excellence club plunge pool room (7353). We have stayed in the Excellence Playa Mujeres in Mexico several years ago and the room (same level) was much nicer. We also got much better service by being in the Excellence Club in Mexico. Didn't really seem like much advantage here. There is zero décor in the room, just a plain room with very plain furniture. We did however, learn to enjoy the view but the room needs a little work. We also have a couple days that we were gone from our room for 5-7 hours with the service button on, and the room was not cleaned or serviced. We reported it, and got an apology from the service person who said she just forgot?!?@ How does this happen at a "5 star" resort? The resort definitely knew we where there for our anniversary (it was on a banner on our door), however we never had any of the fun stuff on the bed like we have seen in several of the previous reviews. This is not a big deal to me, but if you are a 5 star resort you need to be consistent. It was too the point that each day after returning form the beach/pool my wife and I bet whether the room was serviced or not. Same for the turndown service. It was hit or miss. Service: It was a mixed bag on the service in general. It started out horrible. Very slow, no response to the state of our room. They acknowledged it, then we never heard back from anyone. We are not the type to complain too much about the small stuff so we let it go and decided to just enjoy the stay. We slowly adjusted and just resigned to the fact that the service was just slow. Most of the week if you ordered a drink by the pool or beach it would take 20-30 minutes or more for them to deliver it. I learned to order 2 drinks at a time to compensate. if you are used to the service in Mexico, the service in Jamaica was very, very slow. Everyone was nice for the most part, just very slow. We did finally settle in for several days at the area near the beach reserved for Excellence Club and we got great service from Aletta. She was engaging, very nice, and was also much quicker than most we encountered the rest of the week. We did have some great servers at Chez Isbel, and The Grill, but the rest of the service was very underwhelming. Food: The food was okay. The Grill and the Hibachi were our favorites. Also kudos to the omelet chefs at the kitchen table. They did a great job! The room service food wasn't good at all. We ordered nachos several times, and sometimes they came with beef, sometimes quac, sometimes sour cream, sometimes not. You never knew. The last time we ordered the nachos, they put mayonnaise on them instead of sour cream. Imagine expecting sour cream and tasting mayo instead. not good! Highly recommend the coffee shop as well. It was excellent! General: For a newer resort it does appear that some of the property was built 10 years ago. Again, the location and the property in general was very nice, but it appears there are already lots of areas that are severely weathered and not maintained properly. No attention to detail, and seems like some areas were built with a deadline instead of being done correctly. We snorkeled and kayaked, the water and the beach was amazing! You can get up early and watch the sunrise, or watch the sunset. We did both and both were amazing! This property has the potential to be sooooo good. I am not sure if is a management issue, a staffing issue, or just Jamaica, but it needs to get better for us to return to Oyster Bay. We are already heading back to a different resort in Jamaica early 2020 so we will have a better comparison. Also another side note. The service the first couple days was very underwhelming, then I noticed some additional management walking around mid week and the service strangely picked up and got much better. My message to management would be to make sure you have a system of checks and balances for the staff because it seems when they aren't being watched, they are slacking.
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Hotel's Favorite
I love Excellence Oyster Bay!! My husband and I had the most amazing time celebrating our anniversary. It far exceeded our expectations. Thank you to Derise and her Concierge team for the great welcome, the beautiful room decorations, the frequent calls to ensure that all was well. We love the personalized postcard and we added it to our scrap book of memories. The team of Shantel, Julian,Olivia, Audriann, Tudean and Derise are certainly dream makers and I will recommend this place to all my friends and families. The food was great. Our beach house suite was perfect to watch the sunsets. We will definitely be back soon!
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Response from Excellence G, Manager at Excellence Oyster Bay
Responded Oct 9, 2018
Dear Kerri S, Thank you very much for taking the time to write this review and recommending us to all Trip Advisor readers. It is our pleasure to know that our resort and amenities exceeded your expectations and that our staff was able to make you feel relaxed and pampered all the time. We will ensure that your kind words will reach the ears and eyes of Derise and her Concierge team as well as of all our other colleagues. We can´t wait to welcome you again for another romantic getaway!
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We stayed a week at the secrets wild orchid and a week here. This hotel was so much better on every level. This is our first time to Jamaica having previously done Mexico a lot. I would say that the service in Jamaica just doesn’t compare to mexico, but once you accommodate for that the rest is great. New property, massive rooms, lovely beach and the food is so nice. Zenith and flavour market restaurants weren’t great (the zenith is new and basically a lesser version of the magna) but the others were really good. Especially the grill and the spice.
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Great resort. Staff is a bonus. So warm and welcoming. Food was good. So clean and well equipped. There with friends and the staff welcomed us. Did not take advantage of excursions. Would do that next time.
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Review collected in partnership with this hotel
I had never done an all-inclusive before. To me it was luxury. We had 5 couples meet-up for 5 nights. We all had an amazing time. It worked for us, but there were many solo couples that seemed to have just as good of a time. They have an upgrade experience (Excellence Club), but we didn't purchase it. We still had plenty of options for entertainment each day. Fantastic workout facility and plenty of options for relaxing (three pools - one of which is an elevated infinity pool) and each pool has a bar right near it. Entertainment: Could add a little variety at night (game show maybe with guests) or more options to dance, but they did have something each night. Food: It was good. Not all excellent, but you could eat plenty of what you liked. There were options for high-end dining for dinner, or you could order in. Breakfast & Lunch had the best options with a buffet place. If you like drinking, the restaurants get drinks from the bar, so bring one with you when you head to the restaurants. (hint) Drink: Fantastic drinks. Great variety and easy access! Rooms: We all did garden-view rooms with private jacuzzi. We went with a couple that has been at several like this and they said they felt that Oyster Bay was superior. They were clean and well-appointed (rainfall shower- walk-in closet). Simple design - mini-bar is refilled each night as well. Every staff member we encountered was great. This makes the resort. Kenny was the MC for the events and has a great sense of humor. Daniela and Rhee are wonderful young ladies that help entertain. They also have great senses of humor and genuinely want you to have fun. They joked with our group each day and we really looked forward to seeing them. They always went above and beyond each day. They danced with us at the events whenever they could. Each bartender also did an amazing job. Ryan & Lemuel at the X-Lounge, the lobby bar guys, Ricardo was also at several bars - just always trying to connect with the guests. Made us feel welcome each day. This is in addition to all the grounds crew, cleaning staff, waiters (Krishna at The Grill), waitresses, cooks and hosts. Every one of them always responded with "Excellent" when we asked how they were. Never ran into a staff member that wasn't helpful.
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Response from ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay
Responded 2 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to write and share your feedback with other travelers. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, entertainment with, and the outstanding service provided by our colleagues. Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department to be considered. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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PRICE RANGE
$349 - $706 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaTrelawny ParishFalmouth
NUMBER OF ROOMS
315
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