While here on vacation I had the opportunity to join the fitness team with their aqua fit work. It was fun and I enjoyed ever minute of the workouts that we did. Shout out to Daniel the instructor for showing us a good time
Fair warning: lengthy but necessary. review. I had reservations about the hotel before selecting it due to the lack of diversity represented among the resort patrons on the website but as Marriot mint members, we selected it nevertheless. Approximately 50% of the resort guests were of minority descent, and the website should be reflective of that. First impression of the property: average, not grand in comparison to others I have visited, but clean in the common indoor and outdoor spaces. The design/ layout of the room was far from luxurious, but it was cleaned and well-maintained daily. I also noted that some small decorative pools (particularly the one outside of Taj), has peeling paint at the base, water was stagnant with algae and mosquito larvae visible. Those factors aside, I still gave this resort a rating of "excellent" and here is why. We were met by a pleasant and professional JUTA driver, Calvin, who transported us safely to and from the resort. Upon our arrival, Courteney and Oneil gave us a very warm welcome at the door. We were ushered into the Diamond mint lounge where we were entertained during our check-in process. Marissa and Ricordo ensured that the process was seamless. We were then introduced to our Butler - Tannisha, (affectionately known as my Bestie), but I'll come back to her in a minute. Staff members were all adherent to the COVID protocols, and reminders of safety protocols were frequent. Hand sanitizer dispensers were abundant around the property, and rarely were they empty. Kudos to the resort for creating a sense of safety in the midst of this pandemic. Now back to my Bestie; Tannisha. She was present in every moment that we shared with her, meticulously caring for us and going above and beyond with a smile. Dedicated to keeping us satisfied, she went above and beyond to meet requests that I am certain were out of her job description. We later met her partner - Lacey-Ann, who was also a pleasure to work with. They, along with Marissa, coordinated the birthday amenities and room decoration which were a very pleasant surprise upon our arrival. The entire staff from that point on was simply amazing! Not one encounter was unpleasant and that spoke volumes to me. From the lobby staff, dining room staff, the housekeepers, the beach attendants, the bar staff, restaurant staff, but most of all, the entertainment team! To acknowledge them all individually is impossible, but I am compelled to acknowledgment a few who deserve special accolades. To Shellion and Ricordo in the Diamond Mint lounge and hotel concierge, your individual renditions of Happy Birthday warmed our hearts, and I am still recommending you both for Rising Stars! Damion, Chivonne, Calisa - hotel front door and lobby staff - thank you. Shouts out to Sean (the dining room choirmaster), and the entire dining room choir - you guys were amazing! You ran up on me with that birthday song and you got me to dance, so that was a win! To the Zen staff: Ricardo (chef and Maestro), Latoya, Kadeen, Serica, Lamoy, you guys rocked every night. We were vibing with you even when we were dining at the Tex Mex restaurant (lol). To Sean and Steven at the Dips Pool Bar - you guys rock! To the beach attendants Pinky and Christi (aka Ras), your hard work to keep the beach clean throughout the day was noted and appreciated. Now to shout out my absolute favourite people... I'm getting teary-eyed again. To the entertainment team, the hardest working team on the property, YOU GUYS ARE SUPERSTARS!! I expressed to you before I left that you deserve so much more than the applause you get after every entertainment moment. Most visitors do not realize the work you guys put in daily to create memorable experiences for us. From your grueling schedules for rehearsals, set creation, equipment setup, set break down, property decoration and clean up, costume creation, etc etc etc. You guys miss meals, you sing and dance through the exhaustion and the pain, you took off the knee braces, gave us your all and smiled for us every single night. The demand of creating successful shows every single night was not lost on us, and your work ethic was definitely remarkable. I did not get the opportunity to meet you all as individuals, but I fell in love with you as a team. To those of you who I had the pleasure of getting to know just a bit, thank you for taking the time to engage me. Opheal, your heart as a leader shines. I saw the love and care you have for each team member and they are blessed to have you as a team member, a leader, and an advocate. To Odane and Renae, you two truly stole my heart. I met you at different moments but you both had the same effect. Odane, the world is your oyster. You are a superstar in the making! The depth and breadth of your talent are far from quantifiable, and I pray that I will be around to see your name in bright lights on the World's stage. Keep on pushing to master your craft. Dream big because your gift will make room for you! To my newly adopted daughter - Renae. You shine as a dancer, a performer, and as a lady. Your grace and poise set you apart, and I am excited to see your star shine brightly for the world to see. To Mr. Daniel Cezarin: Thank you for creating a space for the great people of Jamaica to show off the essence of the culture. You have an amazing team of people who go above and beyond daily to create memorable vacations for your guests. Take none of it for granted because they are the reason that the Royalton Blue Waters and White Sands have earned these five stars. I had an amazing time with them, and I cannot wait to come back! PS: I will highly recommend :-)…
Junior and Kerice have me spoiled! This is my fifth visit to Blue Waters Jamaica resort. I always request them because they don’t miss anything when it comes to making sure my stay is GREAT. My only complaint is that I can’t take them home with me.
It was our second time this year at Royalton BW. This time with a family and it wasn't good - As Ambassador we received Diamond Club but no Butler service (had it last time) - No more Elite check in place at reception. - Miscommunication between Royalton Reservation and hotel reception about number of guests on the reservation. - Dirty jacuzzi and toilet (cleaned after request) - Wear and tear around the hotel for example lounge beds in the middle of the pool dirty and torn with big holes on the sides. Staff at the reception not nice and do not acknowledge your Elite status. I think there is new Managment, and this hotel is getting worse. Last time we met a lot of very helpful and nice staff people, and these people are gone... so must be something in the air...
Vinessa showed me and my family a great time, from the moment we arrived until we left. Anytime we went to the bar she was at, she greeted us with a smile and good energy. I’d highly recommend going to her anytime if you visit Royalton White Sands best place ever shout out to Nadine ,Carlos and Britney thank for your service.
Aqua Fit was fun with Daniel today in the pool. High intensity, good music and an awesome energy. He even jumped into the pool with us because he thought we weren't working hard enough. I just loved the vibe.
My stay at this place was magnificent a hold enter time was great 👍🏾 cocktail at the bars are lovely from the martini bar to the pool 🏊♀️ bars to the the lobby one especially there diamond selection great staff also they make this place a shining star 🌟diffinetly a get away escape vinessa,nadine ,carlos and Britney we coming back to see you all.
Enjoyed my stay at royal blue waters resort, the entertainment and food were good, the beach was great, the staff are all nice and hospitable I would recommend coming here for a vacation. I will be coming back for sure.
This was my 3rd trip to Royalton its definitely worth the repeat visit. The staff were particularly welcoming, From reservation to restaurant and entertainment. Water aerobics with Daniel was particularly rewarding. I'll always recommend this resort👍👍👍
Overall, I would rate this resort as just about average. Bottom line: there just doesn’t seem to be enough wait staff around. The facilities are nice, not excellent, but good enough. The atmosphere is great and the “vibe team” does an excellent job at keeping fun in the day. Buffet food is pretty good, nice selections, and restaurants are good. Asian restaurant is hard to get in to. Steak resturant isn’t really worth the the time in my opinion, but maybe it was just a bad night. Italian resturant is very good all the way around. Check in process was a bit challenging due to the amount of time to wait, even as a Diamond club member. Airport shuttle? Don’t know if there was one as the website is misleading. Bar staff are very friendly and up beat, just not enough of them. Pools are great, staff did a good job keeping kids out of the adult pool. Rooms are nice overall. Shower water isn’t too hot but just hot enough. Nightly activities are excellent. We did feel safe and left our stuff on the chairs while we went to do things without any issues. Staff is friendly. Heard a few people say that things were stolen out of their room, we never allowed housekeeping or anyone else in our room and had no problem. Diamond Club, honestly it isn’t really worth the money. “Butler service” sounds cool but I don’t really feel like I got what I paid for overall. I wouldn’t pay for it again. I felt like I had to tip the wait staff to get more wait service/drinks. We paid extra for that luxury and I shouldn’t feel like I need to tip to get someone motivated to bring drinks to us. I’d rather tip at the end of the trip for those that did a great job. They did a fabulous job with some special plans that I had with my spouse though. Fire alarms go off a lot. Don’t know why, but nobody pays attention to them because the highly frequent fire alarm. Beach is excellent. Just get a towel and reserve seats between 0700-0800 otherwise you are SOL in finding good seats. Amenities and shops/stores/cafe and other things are good. Would I go back, yes, not as Diamond club. Blue or white sands? Probably fine in either one. I would bring kids to this place because there is a lot for them to keep busy with. Value? I would say that the Blue is a bit overpriced, depending on how you book it. I would feel a bit better about price if I didn’t pay for Diamond club. …