Family Hotel Serena
Via Crosare 15, 38010 Andalo Italy
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Avg. $244 /night, 9/14 - 9/15
$244
per night
$122
per night
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About
5.0
#10 of 50 hotels in AndaloLocation
4.7
Cleanliness
4.8
Service
4.8
Value
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Hotel Serena is located in the fantastic backdrop of the Dolomites, at the foot of the Brenta group of mountains and the slopes of the Paganella. Many are the opportunities for amusement and relaxation in the area and the guests will enjoy a fantastic experience. At Hotel Serena, guest will find a welcoming family atmosphere.The Hotel is located in a particularly fortunate and convenient position, close to the park with the Lake of Andalo and to the town centre. The meadows around the Hotel provide numerous opportunities for children's games while the central position and public services allow the guests to leave the car in the Hotel parking for most of the stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Sauna
Pool
Restaurant
Skiing
Entertainment staff
Babysitting
Electric vehicle charging station
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Kid-friendly buffet
Kids' meals
Evening entertainment
Books, DVDs, music for children
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Spa
Facial treatments
Hammam
Massage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Interconnected rooms available
Private balcony
Minibar
Cable / satellite TV
Bidet
Bathrobes
Room service
Safe
Telephone
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Centrally Located
Languages Spoken
English, German, Italian
Location
16 Restaurants
within 0.3 miles
1,418Review21Q+A0Room tips
Reviews
Traveler rating
- 1,167
- 226
- 17
- 5
- 3
Time of year
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Detailed Reviews
Hotel's Favorite
Super friendly staff, lots of options for children to have a great holiday (inside and outside play areas, kids club programs), very convenient stay without anything to worry about for the parents. Location and area is great
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Review collected in partnership with this hotel
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dante Bottamedi, Proprietario at Family Hotel Serena
Responded Aug 22, 2023
Dear Ms Laurien, We are delighted to hear you enjoyed your stay! Here at Family Hotel Serena, providing guests with the best possible service is our top priority, and we are so glad that you were able to experience this during your stay with us. We hope we'll have the pleasure of welcoming you back again if your travels bring you back to Andalo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The spacious garden, the two wooden terraces and the balconies full of flowers create a pleasant atmosphere. The mountain architecture, which combines elements of solid wood and stone, the clean mountain air and the surroundings make this hotel a perfect location for rest, in privacy.
If you are tired of the hustle and bustle of the city, you can relax reading a book on the sun lounger or in the hammock, taking a well-deserved bath of air and sun, and in the evening you can enjoy a glass of wine on the terrace in pleasant company.
If you are tired of the hustle and bustle of the city, you can relax reading a book on the sun lounger or in the hammock, taking a well-deserved bath of air and sun, and in the evening you can enjoy a glass of wine on the terrace in pleasant company.
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The kids love the miniclub, we partens the free time:) and the fantastic dinner every evening. Breakfast also very good.
Nice spa area and swimmingpool for the kids. In the pool you need a swimming cap.
Nice spa area and swimmingpool for the kids. In the pool you need a swimming cap.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dante Bottamedi, Proprietario at Family Hotel Serena
Responded Jul 24, 2022
Dear Becky, thank you a lot for the kind review. We're please to know you enjoyed your stay and we we would be happy to welcome you back. warm greetings from Andalo!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The trip was last minute but we wish we had known about it sooner and allowed more time to booking a longer trip. All staff were very helpful and the location with facilities were great. A perfect family holiday with 2 children (5 and 1.5)
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very nice resort! I appreciate the kindness of the staff.. especially the wonderful mini club! I really liked as well the breakfast, snack and dinner. The swimming pool is so and so.. they could do it better maybe! The rest was perfect
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is the perfect place to spent holidays in the winter time for couples and families. In the center of Andalo where the ski slpes an be reached by foot, You can find youself at home with the are that the owner and the staff have for their guests. Exellent food and a perfect modern wellness area...I absolutely recommend it!
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Date of stay: February 2013Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Serena is a great hotel, very clean, good food, great services, wonderful people and just 20 minutes from the ski slopes. I loved skiing in Andalo and I would definitely recommend Hotel Serena for your stay there. I'm thinking of going there this year as well.
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Date of stay: January 2010Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent with my family (two kids 3 and 6 years old) one week skiing. It was a wonderful experience. The hotel was clean, the service was great and our child had a lot of fun in the mini club while we had a lot of relax in the spa. The restaurant was good and had special kid menu.
Ski slopes are walkable but there is also a free skybus that brings you to both the ski areas.
Ski slopes are walkable but there is also a free skybus that brings you to both the ski areas.
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Date of stay: March 2010Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For any family with any kid under 10 years, this is a perfect hotel with no worries and the best of service. Bigger kids will do perfectly as well, but there is a lot of traffic of small kids. Truly recommend!
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They have great play areas for children of any ages, great treatments and massage, the food is very good (taste and plating) compliments to the chef!!!
The rooms are clean, tidy and cozy, they are paying attention to details, like putting a crib in room for our little baby (9 mts) and a little bathtub.
The staff were very kind and responsive on your needs, I totally recommend this hotel for families with kids and for sure, we will come back !
Thank you for your interest to make us feel like we were at home!
The rooms are clean, tidy and cozy, they are paying attention to details, like putting a crib in room for our little baby (9 mts) and a little bathtub.
The staff were very kind and responsive on your needs, I totally recommend this hotel for families with kids and for sure, we will come back !
Thank you for your interest to make us feel like we were at home!
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Buongiorno,
a disposizione il servizio di baby club per i bambini dai 12 ai 35 mesi in cui non è richiesta la presenza dei genitori.
Gli impianti sono un pochino distanti… mi hanno detto che c’è la navetta per i bambini per portarli al campo scuola…
Si, l'animazione è confermata e si svolgerà secondo le direttive dei centri estivi, a piccoli gruppi dando maggior spazio alle attività all'aperto nel nostro grande parco ed in passeggiata
Noi siamo stati in vacanza ad agosto e c'era matteo ora non so.
PRICE RANGE
$155 - $329 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTrentino-Alto AdigeProvince of TrentoAndalo
NUMBER OF ROOMS
32
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingFAMILY HOTEL SERENA
Frequently Asked Questions about Family Hotel Serena
Which popular attractions are close to Family Hotel Serena?
Nearby attractions include Mostra Miniature e Presepi (0.3 miles), Paganella (0.2 miles), and Olimpica Ski Center (0.2 miles).
What are some of the property amenities at Family Hotel Serena?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Family Hotel Serena?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Family Hotel Serena?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to Family Hotel Serena?
Conveniently located restaurants include Trattoria Al Faggio, Ristorante Tavel, and Romantica.
Are there opportunities to exercise at Family Hotel Serena?
Yes, guests have access to an indoor pool and a sauna during their stay.
Is Family Hotel Serena located near the city center?
Yes, it is 0.2 miles away from the center of Andalo.
Are any cleaning services offered at Family Hotel Serena?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Family Hotel Serena?
The staff speaks multiple languages, including English, German, and Italian.
Are there any historical sites close to Family Hotel Serena?
Many travelers enjoy visiting Parrocchia di Spormaggiore (4.3 miles).