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#6 of 48 hotels in Andalo
Location
4.6
Cleanliness
4.8
Service
4.8
Value
4.5
2022 Travelers' Choice Best of the Best
Hotel Serena is located in the fantastic backdrop of the Dolomites, at the foot of the Brenta group of mountains and the slopes of the Paganella. Many are the opportunities for amusement and relaxation in the area and the guests will enjoy a fantastic experience. At Hotel Serena, guest will find a welcoming family atmosphere.The Hotel is located in a particularly fortunate and convenient position, close to the park with the Lake of Andalo and to the town centre. The meadows around the Hotel provide numerous opportunities for children's games while the central position and public services allow the guests to leave the car in the Hotel parking for most of the stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Restaurant
Skiing
Entertainment staff
Babysitting
Electric vehicle charging station
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Kids' meals
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Spa
Facial treatments
Massage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Bidet
Room service
Safe
Telephone
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, German, Italian
Hotel links
Location
Full view
79Somewhat walkable
Grade: 79 out of 100
14Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
1238Reviews19Q+A0Room tips
Reviews
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The kids love the miniclub, we partens the free time:) and the fantastic dinner every evening. Breakfast also very good. Nice spa area and swimmingpool for the kids. In the pool you need a swimming cap.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dante Bottamedi, Proprietario at Family Hotel Serena
Responded 2 weeks ago
Dear Becky, thank you a lot for the kind review. We're please to know you enjoyed your stay and we we would be happy to welcome you back. warm greetings from Andalo!
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The trip was last minute but we wish we had known about it sooner and allowed more time to booking a longer trip. All staff were very helpful and the location with facilities were great. A perfect family holiday with 2 children (5 and 1.5)
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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They have great play areas for children of any ages, great treatments and massage, the food is very good (taste and plating) compliments to the chef!!! The rooms are clean, tidy and cozy, they are paying attention to details, like putting a crib in room for our little baby (9 mts) and a little bathtub. The staff were very kind and responsive on your needs, I totally recommend this hotel for families with kids and for sure, we will come back ! Thank you for your interest to make us feel like we were at home!
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The spacious garden, the two wooden terraces and the balconies full of flowers create a pleasant atmosphere. The mountain architecture, which combines elements of solid wood and stone, the clean mountain air and the surroundings make this hotel a perfect location for rest, in privacy. If you are tired of the hustle and bustle of the city, you can relax reading a book on the sun lounger or in the hammock, taking a well-deserved bath of air and sun, and in the evening you can enjoy a glass of wine on the terrace in pleasant company.
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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As a family we spent a very nice skiing holiday. For families an ideal hotel, very clean rooms with daily cleaning, friendly staff, excellent food and very good child care. The ski bus stop directly in front of the hotel is practical. Conclusion: Recommended as a family hotel.
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Review collected in partnership with this hotel
Date of stay: March 2019Trip type: Traveled with family
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HotelSerena, Responsabile reception at Family Hotel Serena
Responded Mar 23, 2019
Dear family, Thank you for sharing your feedback following your stay at our 100% family hotel. We are delighted to read that you enjoyed your time with us and we are also so pleased to hear that our clean rooms, staff, and location were among the highlights of your experience with us. We very much look forward to welcoming you back before too long, with the promise to add that little extra to your guest journey; nudging those contented 4 stars up to an exceptional 5. Kind regards from the Dolomites! Beatrice Bottamedi
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Just perfect for both kids and adults!fine food for all and special attention and patience for kids.entertainment for small and big kids and peace for parents!nice spaces to stay together as well (nice pool). I warmly recommend this small family run hotel for its quality and dedication to kids! Well done and see you next year! Un grazie speciale a Simona e Gianluigi dell animazione e al nostro cameriere della sera e allo chef bravissimo! Saluti anche da super nonna !
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Date of stay: February 2017Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HotelSerena, Responsabile relazioni con la clientela at Family Hotel Serena
Responded Feb 27, 2017
Dear Family, we would like to thank you for your precious review. We're happy to hear that each component of the whole family is satisfied with our services and we want to thank you for stressing some positive features of our house. Our family hotel has the happines of each kid as first aim: when childrens are at ease parents can really realx and truly enjoy the hioliday. We're glad you also enjoyed the food and the service in our restaurant where all the staff in constantly looking to please all the needs. We'll be more than glad to host you again in future, we'll wait for you. Our best regards to all the family, in particular to Nonna! Beatrice Bottamedi
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Hotel 4 stars family wellness, but in my opinion could be 5 stars, I tried all the 4 or Grand Hotel in Andalo but Serena Hotel is absolutely the best in Andalo !!!!. Welcoming amazing , rooms, cleaning, swimming pool ...... 5 stars. Thanks again for the amazing time here !
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Date of stay: July 2016Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HotelSerena, Proprietario at Family Hotel Serena
Responded Jul 6, 2016
Dear, it has been a pleasure to have you and your son as our guests. Your review is even more appreciated because is from a worldwide traveler like you. We are glad you enjoied your stay and we would be more than honoured to have you back here in our house. With all the best regards we wish you a lovely summer, Dante Bottamedi
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This is the perfect place to spent holidays in the winter time for couples and families. In the center of Andalo where the ski slpes an be reached by foot, You can find youself at home with the are that the owner and the staff have for their guests. Exellent food and a perfect modern wellness area...I absolutely recommend it!
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Date of stay: February 2013Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
We stayed in this hotel last year during February. The position is perfect due to just a couple of minutes (4) walk to the center of Andalo. The service would deserve a higher mark than possible 5 :-) . What I would say was the best was the food and wellness center. We really enjoyed every dish served and the whirlpool and saunas were relaxing. We are really looking forward to be there this winter!
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Date of stay: February 2011Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Serena is a great hotel, very clean, good food, great services, wonderful people and just 20 minutes from the ski slopes. I loved skiing in Andalo and I would definitely recommend Hotel Serena for your stay there. I'm thinking of going there this year as well.
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Date of stay: January 2010Trip type: Traveled as a couple
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$242 - $448 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTrentino-Alto AdigeProvince of TrentoAndalo
NUMBER OF ROOMS
32
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Claim Your Listing Frequently Asked Questions about Family Hotel Serena
Which popular attractions are close to Family Hotel Serena?
Nearby attractions include Mostra Miniature e Presepi (0.3 miles), Paganella (0.3 miles), and Olimpica Ski Center (0.2 miles).
What are some of the property amenities at Family Hotel Serena?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Family Hotel Serena?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Family Hotel Serena?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to Family Hotel Serena?
Conveniently located restaurants include Ristorante Trattoria Al Faggio, Ristorante Tavel, and Romantica.
Are there opportunities to exercise at Family Hotel Serena?
Yes, guests have access to an indoor pool and a sauna during their stay.
Is Family Hotel Serena located near the city center?
Yes, it is 0.2 miles away from the center of Andalo.
Are any cleaning services offered at Family Hotel Serena?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Family Hotel Serena?
The staff speaks multiple languages, including English, German, and Italian.
Are there any historical sites close to Family Hotel Serena?
Many travelers enjoy visiting Parrocchia di Spormaggiore (4.2 miles).