NUMBER OF ROOMS
Several times a year, with friends and family we go on weekend getaways. Until now, we usually go to villas, hotels or trips abroad. This year, we wanted something different, and we were seduced by the concept of Kazalala- Mauritian lifestyle, cuisine, board games and welcoming hospitality. We really liked the fact that we would be staying in the same house (We booked ‘La Case La vie’). Little did we know that our stay at Kazalala would be a disaster! So, we arrived at Kazalala around 2:00PM (check-in time), the compound was empty, there was no one to greet and welcome us or to show us the house that we have booked. We have been walking around for a few minutes trying to find someone when finally we met a lady in the kitchen. She pointed to us the house we have booked and told us to go and settle down and that all keys are in the doors. I told her that I have been in communication with a guy called Niven. She told me that he is not here and that he will come to greet us and show us around later. As we were on holidays, we did not really mind to discover stuffs on our own. The house was clean, with great design and infrastructure. We settled down and went to the pool. Still no one to be seen. After 1/2 hour that we were in the pool, we finally saw someone passing by and figured out he worked here. We asked him for pool towels as there weren’t any. He reappeared after 1 hour without the towels. We asked him again, as we have kids with us and needed to dry them up. He disappeared and reappeared again after another 1/2hr with 5 towels for 15 people! He said that he could not find more. Anyway, after the pool, we all went to have a shower, from the 6 showers in the house, 4 had issues! It was already 6 PM and still no sign of the Niven. I have called him several times regarding the dinner for the following day (he was supposed to tell us about the menu since the eve so that we know if we will be eating at Kazalala or not) and every time, he has been telling me that he’s on his way and that we will talk about that once he’s here. It’s only by 7:00 PM that he actually showed up to sort of ‘welcome’ us - great for proning Mauritian hospitality on social media & website! We weren’t explained the amenities of the house, the activities of the compound nor the facilities offered- Thankfully there’s the internet to get info about Kazalala, because it seemed to be the only reliable source of information there as no staffs can be seen. So, he came and talk to us about the buffet still without telling us about the menu, saying that he has not got any info from the chef yet. We also ask the chef about the buffet menu of the following day to which he replied that he is waiting for Niven’s inputs; which is which?! We told him about the shower issues, which he managed to fix. Reaching dinner time, we noticed that there were only 4 plates and 4 mugs for a house that accommodates 15 people! We asked them for more plates and got them after several times asking. The next day, we were disappointed by the breakfast “buffet”! We went for breakfast at 8:00 AM and the restaurant was empty. There were 2 cold pancakes in the tray, 3 slices of not freshed watermelon, a sort of cold red sauce in which you need to fish for the few remaining beans, the juice jug was empty, no place to warm the bread. There were no Mauritians delights as stated on the facebook page or website (gateaux piments, samoussa,etc.), the chef took ages to make our eggs. There were no labels near the food, which is a restaurant standard as there might be people allergic to some ingredients, or people having diet restrictions. They still seemed to be short on staffs, there were only the chef and 2 waiters- They all seemed overwhelmed with the work. We were hungry, so we ate. We went to the pool and same thing again, no towels! And we still didn’t get the menu for the buffet. Called Niven a few times, did not reply, called Cherylin, did not reply. Finally the chef gave us the menu at 4:00 PM- Frankly, being Mauritian and a foodie, we did not understand the choice of menu for a buffet! (Who has ever eaten a Fish civet??!). So we told him that we don’t like the menu and if we could make some modifications. The chef was nice and helpful but seemed to lack experience (he did not even have a proper chef outfit from Kazalala, he was wearing a chef apron from some hotel in Seychelles and Yankees hat!). We started having same issues with showers again. We tried to call Niven several times, he wasn’t picking up, called Cherylin several times as well, but in vain, Called the number of Kazalala that we found on facebook, no reply, called the no. on the website, no reply! We tried to find someone in the compound, we found one waiter. We asked him who is in charged of Kazalala and who acts as a ‘resident manager’, he said Niven. But Niven wasn’t working that day. So we asked him who is replacing him and he was not able to tell us who was his supervisor, or who manages Kazalala when Veronique or Niven are not here. Basically, if something happens to you when these 2 aren’t here, you need to fend for yourself- great service! After we have insisted to meet someone in a management role, he told us that there was someone called Rama that was here to replace Niven. We got to know that Rama does not even work there, that he came to replace Niven and that he does not know the place! Rama is F&B manager in another hotel of the group and could not help us more with the other issues that we were having non-related to food. But, he was nice, helpful and tried his best to somehow make our stay decent, compared to the actual employees of Kazalala! - Warm Mauritian hospitality they say, definitely not to Mauritians maybe. The next day happened, the breakfast was a bit better. We arrived there and we pointed out that there were still no ‘Mauritian delights’. Later, the waiter brought a basket of samosas and gateaux piments for us although this was written on facebook and their website that it should be on the buffet. They might have heard us complain. The other people in the restaurants did not get any. Maybe they thought, that they are foreigners, they won’t notice. Double standard! Is it still the Mauritian hospitality? We saw a lady in yellow, buzzing around us the whole morning. We guessed that this might be Cherylin and she finally appeared to settled the remaining balance as we were leaving in the afternoon. She did not even introduced herself although she knew all the issues we have been having nor came to apologise. Later, when came the moment to actually pay, she came to us with no apologies, as if nothing happened. When we told her that we called her, she admitted that Rama informed her about the situation. And still, she was here whole morning around us and did not give any apologies! Her excuse was that she saw that we were busy and she did not want to bother! She was our only contact before she gave us Niven’s no. And she did not even picked up any of our calls throughout the stay! Maybe she needs some customer relations training and learn to be more professional-or maybe she is more suited for a back office job. We are VERY DISAPOINTED with out stay at Kazalala!! We will definitely not come back and will not recommend!! We have already been telling around us to avoid this place! It is a shame for Heritage group to have a place like Kazalala in their compound! We are loyal customers to Heritage group and thought that since Kazalala is in their compound, it might have more or less the same standards. But we were completely wrong! As much as Rama was of great help, we thank him for that, he does not work there and tried his best to cover for the staffs of Kazalala, but we have not got any apologies from Kazalala until now.…
We were a group of friends of 4 families and very excited and looking forward to this different concept and experience which Véronique had so well and attractively presented to us in August when we visited the place and from all the beautiful appealing pictures we saw on Facebook. We booked a whole house and upon our arrival at around 2pm on the check-in day and to our great surprise there was no one to welcome us. We were only told where the house was located and that the door was open. The only thing which was up to our expectations is the physical surrounding which is beautiful and charming. Things unfortunately didn't get any better the next day! We were expecting a simple warm and friendly atmosphere and in return felt left to ourselves with hardly any people around and false promises. To add to our frustration, we had to try several times to get in touch with someone in charge being told that they were all off duty and the people who could attend to our needs were there only as temporary replacement. Regretfully we deplore a lack of staff availability and communication resulting in poor service delivery. Thanks to Rama who has tried his best to stick the pieces back but we feel sorry that what could have been a fantastic stay has turned out to be a very deceiving customer experience. Although fairly priced, it was not over all value for money and it will be hard for us to recommend the place or book again.…
Really different from the standard and over-rated hotels, with charming and friendly staffs... Delicious, traditional mauritian cuisine, this is what makes Kazalala the best place if you want to experience the mauritian culture. Chic, yet authentic mauritian deco, and the beds were really comfortable! I’m really looking forward to go back to Kazalala for my next vacation :)
There are about four rooms in each country block. Each room is complete with everything you need, except TV!! Visitors share a common room and terrace. Bed and breakfast works out at about £50 per night, and evening meal is paid for separately. If you are a golfer the lodges are next door to an excellent golf course.
We had a great time! Service was good and the rooms and commun areas are cosy and confortable. The other all look and feel is beautiful I would recommend to anyone who want to discover the south of the Island!