Sweetwaters Serena Camp
Ol Pejeta Conservancy, Nanyuki Town, Nanyuki Municipality 10400 Kenya
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#5 of 54 Specialty lodging in Nanyuki Town
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.4
Travelers' Choice
A sheltered oasis, clustered around a waterhole and set in the pristine calm of its own private reserve, Sweetwaters Tented Camp is in a class of its own. Abounding with wildlife, unfettered by the more rigorous strictures of the Kenyan National Parks and designed to offer a charming blend of under canvas ambiance and uncompromising luxury.
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Property amenities
Free parking
Free internet
Pool
Bar / lounge
Archery
Walking tours
Children Activities (Kid / Family Friendly)
Kids club
Secured parking
Internet
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Special diet menus
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Desk
Housekeeping
Private balcony
Wardrobe / closet
Bottled water
Clothes rack
Bath / shower
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Great View
Family
Languages Spoken
English
Location
Ol Pejeta Conservancy, Nanyuki Town, Nanyuki Municipality 10400 Kenya
1218Reviews18Q+A100Room tips
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We had the best experience. The staff were attentive, kind and went out of their way to assist with anything we needed. The game drive was the highlight of our trip, our guide Kipchumba was the absolute best!!!
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sweewtwaters Serena, General Manager at Sweetwaters Serena Camp
Responded 5 days ago
Dear Guest, Thank you so much for this glowing and comprehensive review of your stay with us. The rewarding comment towards the staff, ideal location and Gameviewing inspiring in our effort to deliver Memorable experiences to our beloved guests. We will be sure to commend all the mentioned staff who were instrumental is weaving a personalized experience for you. It's truly the ultimate accolade when guests choose to return again and again - as well as refer friends and family. This certainly contributes to the sense of home and hospitality you describe in your own words "Best Experience" We thank you again for staying at the Sweetwaters Serena Camp, we can’t wait to have you back for another memorable experience in the not so distant future. Karibu Tena! Kind Regards Chahenza Dan|Camp Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very pleasant hotel with very good service and an attractive pool. The signature spot was the animal watering hole with seating to just watch what wandered up. We had a good dinner, albeit buffet but our breakfast food was literally put out cold after being cooked the night before. Awful! Patios from rooms were lovely and everything clean.
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Date of stay: May 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Enjoy the hot water bottles in your bed for warmth during turn down and pulling your mosquito...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sweewtwaters Serena, General Manager at Sweetwaters Serena Camp
Responded 1 week ago
Dear Guest, We are very grateful that you took the time out of your day to share your review with us and for recommending our Safari camp to other travelers. Thank you for your special mention of Prime location, comfort of our guests is paramount and we will be sure to share your wonderful comments with the whole staff as well as improve on said point. It means so much to us when our guests appreciate the hard work that goes into making each day at Sweetwatres Serena Safari Camp memorable. Thank you again for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon Warm Regards, Chahenza DanlCamp Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What an amazing experience we had at Sweetwater Serena. From the moment we arrived to the moment we left all of our needs were met. The staff were friendly, professional and couldn’t do enough to ensure we had everything we needed. Our accommodations were beautiful and extremely comfortable. The food was delicious and the wine selection spectacular. A special shout out to David our dining room waiter and to Gilbert our game drive guide. No words can describe how much they did to make this vacation one to remember for us.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sweewtwaters Serena, General Manager at Sweetwaters Serena Camp
Responded 1 week ago
Dear Lisa Thank you so much for this glowing and comprehensive review of your stay with us. The rewarding comment towards the staff, ideal location and Food is very inspiring in our effort to deliver Memorable experiences to our beloved guests. We will be sure to commend all the mentioned staff who were instrumental is weaving a personalized experience for you. It's truly the ultimate accolade when guests choose to return again and again - as well as refer friends and family. This certainly contributes to the sense of home and hospitality you describe in your own words "Magnificent Experience" We thank you again for staying at the Sweetwaters Serena Camp, we can’t wait to have you back for another memorable experience in the not so distant future. Karibu Tena! Kind Regards Chahenza Dan|Camp Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Excellent would be an understatement to this camp. So serene so beautiful. If u are getting an opportunity to stay here dont miss it . It is just out of the world. The location, the staff , the food . Every thing is so amazing . Thanks to tranquilescapes that helped us book this camp .
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sweewtwaters Serena, General Manager at Sweetwaters Serena Camp
Responded 2 weeks ago
Dear Vinay, Thank you so much for this glowing and comprehensive review of your stay with us. The rewarding comment towards the staff, ideal location and Food is very inspiring in our effort to deliver Memorable experiences to our beloved guests. We will be sure to commend all the mentioned staff who were instrumental is weaving a personalized experience for you. It's truly the ultimate accolade when guests choose to return again and again - as well as refer friends and family. This certainly contributes to the sense of home and hospitality you describe in your own words "Excellent would be an understatement" We thank you again for staying at the Sweetwaters Serena Camp, we can’t wait to have you back for another memorable experience in the not so distant future. Karibu Tena! Kind Regards Chahenza Dan|Camp Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent. Tent in front of watering hole. food was phenomenal! The service of the staff was great, everyone was very nice. Very safe safari camp. Saw all different animals/cats, safari drivers kept in touch with other and able to locate different animals in different places.
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Date of stay: January 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sweewtwaters Serena, General Manager at Sweetwaters Serena Camp
Responded 4 weeks ago
Dear Beths, We are grateful that you took the time out of your day to share your review and 5*rating ; value, location and the service, this will influence other travelers positively. Thank you for your special mention of tents positioning, service from our staff as well the food. Comfort of our guests is paramount and we will be sure to share your wonderful comments with all staff. It means much to us when our guests appreciate the hard work that goes into making each day at Sweetwaters Serena Safari Camp memorable. Thank you again for a positive review and we are looking forward to host you in the near future. Warm Regards, Gilbert Toroitich/ Deputy Camp Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very lovely lodge in a great location with comfortable accommodation. However, as we are elderly, we wanted twin beds but were given a double, a long way from the main lodge and upstairs which made it difficult. I also tripped over in the dark and hurt myself when returning to our room as I didn't have a torch and the lights were too far apart. Apart from these issues, everything else was great! We enjoyed the food and the staff were all very friendly and helpful. Our night drive was a also good experience and the driver and spotter were really fun to be with, the spotter nicknaming my wife "Mama Africa" as she had visited Kenya so many times! This camp is recommended as an excellent base from which to explore Ol Pejeta.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sweewtwaters Serena, General Manager at Sweetwaters Serena Camp
Responded May 5, 2023
Dear Shirley, We are very grateful that you took your golden time to share your review with us, kindly take our sincere apologies regarding your room allocation, we will improve the same in your next visit also to improve on the lighting to avoid any tripping around the pathways. Thank you for your special mention of Prime location, staff and our food, The comfort of our guests is key and we will be sure to share your wonderful comments with our staff. Thank you again for your time to write this and we hope that you will come back soon. Warm Regards, Gilbert Toroitichl Deputy Camp Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful place to be with nature and relax in front of your room. Zebra and other animals are with close proximity Staff amazing Chef Daniel ensures that he serves amazing food and any orders will be served hot Tusker draft beer available and housekeeping staff great
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sweewtwaters Serena, General Manager at Sweetwaters Serena Camp
Responded May 5, 2023
Dear Guest, We appreciate your input and are delighted to you had fabulous moment at the camp. The positive feedback mentioned here regarding the food from Chef Daniel and greatness of the staff in housekeeping and the abundance of animals with breath taking views have greatly encouraged us in our mission to provide our cherished guests with exceptional experiences and service. We are looking forward to host you in the near future. Kind Regards, Gilbert Toroitich/Deputy Camp Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful scenic place. Lovely tents with all the facilities. Staffs were amazing. We celebrated 2 birthday which was done really well. In the evening Rhinos come me near the water hole to drink water and graze. Food was excellent. Morning breakfast they had chilla which made my family happy who do not eggs and also had eggless desserts for the other family members too. Steven at dining was awesome. He brought masala tea, juices anything you ask was done with big smile. Keep up with the good work. Olpajeta conservancy was good not many animals but did manage to see some big fives. Visit to Rhino sanctuary was awesome. Fed Baraka the blind rhino and took some pics and video. No where in the world you could get this. Would definitely visit again .
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sweewtwaters Serena, General Manager at Sweetwaters Serena Camp
Responded Apr 16, 2023
Dear Guest, Greetings from Serena Sweetwaters Safari camp I would like to extend our gratitude for the review post on your recent visit to the Camp. Thank you for sharing your feedback with us. We are delighted to note your appreciation of the overall Safari experience. It is good to know that you were impressed with the facilities and that the overall experience was up to your expectation. Thank you for your kind words of appreciation, it is feedback such as yours, that inspires us to continue to offer the best in hospitality to our discerning guests like you. We thank you again , The entire team looks forward to welcoming you for another memorable stay experience. Kind Regards, Dan Chahenza, Camp Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent 2nights at Sweetwaters in 3 standard tents...family of 9 including adults, teen and kid. Be aware there is only a shower curtain as a door to the toilet in your tent!! Our main issue was with the staff. Generally they all were indifferent, dull and lacking any sense of happiness or joy in their work. The worst was on leaving the tent 5 staff waiting outside expecting tips. The most helpful and pleasant was James in the restaurant. Otherwise, the game in the conservancy was excellent and the views of Mt Kenya stunning. 🇰🇪
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sweewtwaters Serena, General Manager at Sweetwaters Serena Camp
Responded Apr 14, 2023
Dear Pauline, Firstly, thank you for choosing to stay at our Camp, and let me also apologize profusely that you were not happy with your stay. It is obvious that one thing led to the other and the bottom line is that you left unhappy. We intend that every guest departs happy and satisfied. We do apologize for not meeting your expectations of our standard tents and this ought to be shared with you upon booking by your agent. we do have modern Tents in Deluxe wing that would have accommodated your preference. As for staff we shall take remedial action for this not re-occur. We appreciate your openness in providing comments because it helps us improve our services.We want to reassure you that shall conduct refresher training with our concierge team to be more professional. We hope that you reconsider booking with us again, we will ensure to make your next visit better than the most recent. Kind regards Chahenza Dan| Camp Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I visited sweet waters over Easter. Reception from all staff was warm and welcoming. This included the guards at the gate, reception staff, dining room staff etc. I'd like to specially mention Brian who was our waiter during meal times. He paid special attention to my 82 year old mum, offering much needed support to make her meal times enjoyable. Thank you Brian! The rooms are tents. An adequate size, with a sizeable bathroom area with good closet space. The rooms are well maintained and well cleaned. The rooms have an outside sitting area overlooking the watering hole where Rhino, Buffalo, Zebra, Antelope come. It also overlooks the beautiful Mt Kenya. Breakfast is always my favourite meal in hotels. Serena did not disappoint. A good morning spread with all the usual cold and hot offerings. I, however, didn't like the lunch and dinner buffets too much..the food was repetitive and a little dull. Tea is available in the afternoon with an assortment of cakes and cookies. The park offers game drives for all to enjoy. The hotel has a small pool to enjoy and wide green spaces to enjoy. I would recommend Serena Sweet Waters and look forward to being back again.…
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Date of stay: April 2023Trip type: Traveled with family
Room Tip: It's very cold at night. Carry warm clothing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sweewtwaters Serena, General Manager at Sweetwaters Serena Camp
Responded Apr 7, 2023
Dear Bettie, We appreciate your input and are delighted to learn that your stay was a complete success. The positive feedback you provided regarding the caliber of the food, the friendliness of the staff especially Brian will be thanked , the prime location, and the abundance of animals with breath taking beautiful views have greatly encouraged us in our mission to provide our cherished guests with exceptional experiences. Our guests' comfort is our priority. we have taken note on areas of improvement In your upcoming visit, we hope you can try out Signature Night Safari ! Karibu Tena!! Kind Regards, Chahenza Dan|Camp Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$247 - $304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sweetwaters tented camp hotel nanyuki
LOCATION
KenyaRift Valley ProvinceLaikipia CountyNanyuki MunicipalityNanyuki Town
NUMBER OF ROOMS
30
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Claim Your ListingSWEETWATERS SERENA CAMP - Updated 2023 Prices & Campground Reviews (Kenya/Nanyuki Town)
Frequently Asked Questions about Sweetwaters Serena Camp
Which popular attractions are close to Sweetwaters Serena Camp?
Nearby attractions include Ol Pejeta Conservancy (1.9 miles).
What are some of the property amenities at Sweetwaters Serena Camp?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Sweetwaters Serena Camp?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sweetwaters Serena Camp?
Yes, free parking and secured parking are available to guests.
Are there opportunities to exercise at Sweetwaters Serena Camp?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Sweetwaters Serena Camp?
Yes, dry cleaning and laundry service are offered to guests.
Does Sweetwaters Serena Camp have any great views?
Yes, guests often enjoy the mountain view available here.
Is Sweetwaters Serena Camp accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.