Disappointed for the decline in the cleanliness and upkeep. We have been staying here once or twice a year for the last decade and sad to say we will not be back. Due to obvious financial dificulties the stay is sub-par for the price point we are paying. Holes in the comforter, old hair in the bathroom corners and even the TV did not work properly to watch anything. Staff are nice. 2020 has been rough worldwide and hope Hilton Corp will revitalize this gem to it’s former glory in the future.
Great location but the rundown hotel across the street the police should run vagraints off. Late makes for uncomfortable vibe. This is not the hotels failt of course. The entry way is awesome and modern. Room was clean, spacious, modetn and comfortable. Friendly and helpful staff. Would stay again as price was good.
Love this hotel, great location, staff was great, and would stay again! I am a big fan of the Hilton Curio Collection and some of the older hotels that have been remodeled. The outside of the hotel almost goes unnoticed at first, but once you realize the hotel exterior you appreciate it, even more so up close. The inside of the hotel was beautiful and modern with a nice historic staircase. The staff during the stay were amazing. Arrival Friday, departure on Sunday. Check in was easy. I loved the Hilton CleanStay. The sealed room even smelled fresh and clean with a hint of Lysol. It was not overpowering but was kind of reassuring during these crazy times. It added a bit of comfort upon entering the room. We stayed in one of the King Premium rooms which was a Hilton Honors upgrade from the standard King that we booked. We had both physical room keys and the digital key. The digital key through the app never worked for the room but did for the fitness center. I had it resent once, but wasn’t too concerned to try again when it didn’t work again. We had the cards. The rate was really good for downtown weekend stay. I did redeem some of my Hilton Honor Points to subsidize the bill but hadn’t traveled since February so was ready to use some. The Room was on the fifth floor just off from the elevator. I usually choose a higher floor, and usually away from the elevator. The hallway in the room was long and it didn’t bother us at all. No real view as the building across the street blocked it, but it’s downtown and we didn’t really notice. You could look down right on 6th street. The only things I would have changed was the room location and the jets in the tub did work. Neither one of those two items would stop me from staying here again. We were offered to be relocated to a new room, but we declined. The room was beautiful, we were settled in, and still took a bath in the tub (just no jets). The bed was comfortable and we both got a couple good night’s sleep. The highlight was the shower. ABSOLTELY make sure your room has the shower with the side jets and overhead rain facet. Highly recommend. *Valet – perfect experience. Speedy service, and the Valets were nice. $40.00 was high for me given a non busy downtown Cincy with available parking garages nearby. Maybe appropriate price point for a more metro or congested area but it was nice not to worry about it and the valets were top notch. *Front Desk – Went above and beyond. All the staff was courteous, and friendly. I looked forward to saying hi as I went for Coffee or upon coming and going during our stay. *Maintenance- Looked at the tub, brought up some new remote batteries. Great professional interaction and offered to recommend a room switch with the bathtub issues. At times it seemed the hotel was understaffed, but the staff represented the hotel well and work well together with good service, ensuring guest safety, and you could tell they wanted to ensure a good stay. Special recognition to Tanisha at the hotel. She was awesome and one of the best guest services reps I have seen in a few years. Only other notes would be we didn’t get to eat in the Hotel due to COVID and the lobby and common spaces were really nice, open and comfortable. It wasn’t a 100% perfect stay, but it was as close any. I would totally stay at this hotel again and am thankful they were open and operating safely during this pandemic. Overall a lovely hotel, wonderful stay with great service. …
Justin was amazing at the Cincinatian we came for a 50th birthday party and really enjoyed our stay. The staff was great and Valet was fast, efficient, caring, and they remembered why we were there and asked about our party.
Truly the best service I have ever had for a Valet. Justin was so amazing and very helpful! Don’t ever loose Justin because he makes the trip by pointing out great spots to go. He recommended an amazing breakfast spot, and we are definitely coming back!!