21c Museum Hotel Cincinnati
609 Walnut St, Cincinnati, OH 45202-2527
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About
#7 of 69 hotels in Cincinnati
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.3
Located adjacent to the Center for Contemporary Art and across the street from the Aronoff Center for the Arts, 21c Cincinnati works to foster the ongoing revival of Downtown Cincinnati and strengthen its role as a cultural destination. Working with the Cincinnati Center City Development Corporation (3CDC), 21c renovated the former Metropole Hotel and embraced the architecture of the historic landmark to create an exciting new space for guests to experience genuine hospitality, view cutting edge contemporary art, and enjoy culinary experiences that celebrates the region's sustainable producers. The world has changed over the last several months and here at 21c, we have made some changes too. One thing remains constant. Our top priority is the safety and wellness of our teammates and guests. Our website has everything you need to know to return to travel with 21c. We can't wait to welcome you back to Metropole and 21c Cincinnati!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Minibar
Flatscreen TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Radio
iPod docking station
Bath / shower
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
City View
Languages Spoken
English, French, Spanish
Location
609 Walnut St, Cincinnati, OH 45202-2527
21c Museum Hotel Cincinnati
Getting there
Great for walkers
Grade: 98 out of 100
98
Cincinnati/Northern Kentucky Intl Airport
9 mi•
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Cincinnati Municipal Airport
5 mi•
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Rental Cars
134 Restaurants
within 0.3 miles
1838Reviews19Q+A100Room tips
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The service was top notch. Twice I called the front desk. Both times they brought what i needed directly to my room. As for the hotel as a whole it seemed dated.I had to request a refrigerator. There were no garbage cans in the room. My wife and I went to walk the exhibits but the first two floors smelled like deep fryers.I’m not sure if there was issues in the restaurant with the vents, but it was strong.Just wasn’t the luxury I expected from this hotel..
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shelley Meszoly, General Manager at 21c Museum Hotel Cincinnati
Responded 4 weeks ago
Dear Jeremiah, Thank you for taking the time to review our hotel. I am thrilled that you enjoyed the service from our team, however I am disappointed that we let you down with the building. Please know that we will use your comments to improve and would welcome the opportunity to make amends. Please reach out to me directly to discuss. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This hotel is one of the most incredible and interesting hotels you could possibly stay at. The artwork at the hotel is absolutely top notch. I was just at the Smithsonian last month and saw several works at the hotel by the same artists who have works in the galleries in our nation’s capital. That is so amazing to me. People at the hotel were so friendly and professional. The valet parking works were busting their tails to get cars for everyone. Hotel staff was accommodating and gracious. Our son is obsessed with penguins. When Betty heard how much he loves penguins she gave him a penguin today! He took it to the zoo to see the real penguins and was so excited about that. I cannot say enough kind words about the hotel. If you are wondering if this hotel is worth it- it is worth every penny!…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Desk, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Aug 20, 2022
Hi Valerie, Thank you so much for such an amazing and thoughtful review. We are beaming! We could not be happier that you enjoyed your time with us at 21c Cincinnati. Please come see us again very soon. Have a fantastic weekend! Best, Darek Jerome Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Josh 万酒兮🇺🇸: [Photo] Josh 万酒兮🇺🇸: [File] Josh 万酒兮🇺🇸: My stay at the 21C Museum Hotel in downtown Cincinnati was overall satisfactory in terms of cleanliness and room quality. However, I had an extremely disappointing experience that significantly impacted my trip. As someone traveling from China to Cincinnati, I relied heavily on my iPhone for essential tasks such as managing my funds and arranging transportation. Unfortunately, the charging port for iPhones in my room was broken, which I only discovered the morning after my arrival. This left me stranded without a functioning phone or any means to access my electronic funds. Considering the premium price of the hotel and its positive reviews, I was shocked to find myself in this situation. When I approached the hotel lobby for assistance and asked if I could borrow a charger, I was informed that I would need to purchase one for $20 USD. This was deeply frustrating, as my dead phone meant I couldn't access any funds, including the money required to buy a charger. I felt incredibly uncomfortable and isolated in an unfamiliar city. Fortunately, I found help at a nearby establishment, Nada, where they allowed me to charge my phone. While I am grateful for their assistance, I can't help but feel disappointed in the lack of empathy and understanding from the 21C Museum Hotel. Given the circumstances of their broken docking port, I expected more consideration and assistance. This experience has left me with a negative impression, and I would caution anyone considering this hotel to be aware of potential issues and the hotel's response to them. The situation I faced was not only inconvenient but also unnecessary, and it has unfortunately overshadowed the positive aspects of my stay. …
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shelley Meszoly, General Manager at 21c Museum Hotel Cincinnati
Responded Sep 10, 2023
Dear Josh, Thank you for taking the time to review our hotel. While I am happy to read that your overall stay was satisfactory, I am sincerely sorry that we disappointed you during your stay. You are absolutely correct that we could have resolved this issue for you quickly and with empathy for the situation. It was a complete miss on our part - especially with our docking station not working. Please know I have used your feedback as a training tool for our teammates so that this type of situation never happens again. I also asked our Engineering team to fix the docking station! Please know that this is certainly not the impression we want to leave you with. I would love the opportunity to make amends if you would consider it on your next return to Cincinnati. Please reach out to me directly if you are returning and I can assist you personally. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What a HUGE disappointment this hotel is. My friend and I were vacationing and exploring Cincinnati for the first time and decided to book a room at this hotel last minute because of the good reviews and that it was an art museum-my friend is an art teacher and was so excited to stay and explore all the art pieces the following morning. After exploring in the city all day, we arrived to the hotel and checked in around 11pm. When we arrived to our room the bed was poorly made; the sheets looked like they had been thrown on. One of the trash cans in the room was filled with trash and the other trash can had dental floss in it. The bath tube was dirty with stains in it. The vents were dirty with accumulating dust. Even as we walked to our room from the elevator, I noticed how visibly dirty and unkept the walls and hallways were. After being disgusted with the room condition, we went back down to the front desk to share of the room condition and ask for a different room. The front desk receptionist/night audit, Rukiya Briggs, apologized and gave us a new room assignment. Before we went up to the room, Rukiya asked the security supervisor, Jerry Cermak, to go check out the room to ensure it was ready for guests due to our first bad encounter. Jerry notified Rukiya that the room was ready and my friend and I proceeded to the new room assignment. I was not pleased that Jerry had to first inspect the room as ALL rooms for sale should be verified prior and I don't like the unsanitary nature of someone being in the guest room post cleaning, but we were exhausted and just wanted a clean room for sleep. Upon opening the door of the second assigned room, we were immediately overcome with the strong smell of sewer. My friend and I couldn't believe Jerry missed this odor and we headed back downstairs to notify Rukiya. After sharing the room condition and smell, we demanded a refund as we were not going to stay at this hotel. Our experience was so unfortunate and dissapointing- its a shame that such beautiful art pieces are housed inside such a unkept and dirty hotel.…
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Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Desk, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Aug 18, 2023
Hello, We were so disappointed in hearing about your recent experience with us - It is certainly not typical of our hotel, and we would love to have the chance to win back your confidence. Please contact the hotel at your earliest convenience so that we can make this right for you. Sincerely, Darek Jerome Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A different vibe hotel. It is a hotel that you expect to see in West Hollywood or SoHo New York. My room and bathroom were large and the room was clean. The shower curtain should be longer so that water does not get on the floor. The upstairs bar was great. The margaritas were ok but I'm from Southern California and spoiled with the abundance of Mexican restaurants. Would I stay again? Yes
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Date of stay: July 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Desk, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Aug 7, 2023
Hello! Thank you so much for your review of our property. We are so happy you enjoyed your stay with us at 21c Museum Hotel Cincinnati! Please come see us again sometime soon. Best, Darek Jerome Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The is a unique place for sure. Location was clean and that is important to me and my family. Staff was great. Take the time to look at the art, even if you do not know anything about it, you can appreciate the work.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Shelley Meszoly, General Manager at 21c Museum Hotel Cincinnati
Responded Jul 7, 2023
Thank you so much for kind comments about 21c! I will ensure to pass on to our teammates. Please let me know if you are coming back - we would be delighted to welcome you again. Thanks so much, Shelley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
People are being pretty hard on this hotel. I stayed a whole week so feel I got a good sense of the place — overall had a good experience. Pros: Clean Daily housekeeping without having to request it Comfy bed/pillows Complimentary water and coffee in room (and coffee downstairs some mornings) Nice staff Fun artsy touches Walkable to restaurants/parks/attractions/free street car (loved Nada and Graeter’s Ice Cream!) Didn’t constantly hear other guests talking/banging around/slamming doors like some hotels Nice included toiletries Seemed more of an adult-oriented property — I don’t think I saw a single child in a whole week Cons: Restaurant was more like dinner-only fine dining so no breakfast/lunch/reasonably priced anything available on site Some noise/clanging around in my room that seemed related to the AC cutting on and off Valet only at $39/day gets exp No cozy workspaces in the lobby or anywhere besides your room to comfortably sit and work or socialize, etc. Couldn’t adjust water flow in the shower No pool or hot tub Would recommend if you get a decent rate. I don’t feel like this hotel is worth $350+ a night. But if you can stay under that go for it!…
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Desk, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Jun 26, 2023
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went for a quick overnight concert. Love the hotel and restaurant in Nashville, so expected the same and was disappointed. The hotel was fine, but lacking in customer service. I expected the rooms to be cute, but they were just lipstick on an old building.
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Date of stay: July 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Nice hotel, upgraded to a king suite. Hotel is nice hip and modern room but doesn’t have the attention to detail nor customer service required for a hotel that wants to command $600 a night for a suite in Cincinnati, Ohio. Room was nice and large. Cool lights, big bathroom with big sink, good shower, large. Bed was comfortable as were pillows. Sufficiently dark. No usb ports, not even on electronics. One trash can in entirety of king suite. Two coffee cups and two glasses in entire king suite, table for 4. No complimentary waters. But there was a coffee maker with coffee. So coffee isn’t really complimentary or in the room if there’s no water to make it. Got a nice box of caramels and a note that said if we needed anything to let us know. Needed something to drink with the thoughtful caramels . . . Needed an ice bucket, needed a working phone, needed waters . . . Customer service in the hotel lobby was low effort. Lots of little issues and things missing in the room and hotel perhaps do not make this worth it’s cost just because there is an art gallery in the building and the rooms are hip. Was over $600 for a weekday night. Fridge didn’t work. Phone didn’t work. Had to go up and down elevator from 10 to talk to anyone. Had to track down an ice bucket and ice in a suite. No waters or bottled drinks are available to purchase in the store in the lobby. Lots of art for sale, and coffee drinks in a can, and alcohol but no bottled water. Restaurant closes at 10:30 pm. So drinks not an option there. Was told they have a filling station - fill what exactly? The two coffee cups in the room? Thank goodness for helpful valet that gave us 4 waters from his stash. He was surprised desk had none. No concierge. No spa services available despite having a spa and inquiring a week before the stay for a weekday massage - maybe the spa isn’t as staffed since Covid? If that’s the case, advise customers and adjust pricing accordingly. We stayed on the spa floor and didn’t see much of anything happening. Outside street noise of bucket drummer until about midnight. Wasn’t an issue for me, but the area can be busy with people from the central bus station nearby. Might want to avoid walking back and forth at night in that nearby area if skittish about transient or unhoused individuals. GenZ at reception desk seemed uninterested in providing any hospitality in the hospitality industry. 3 star level hotel service from reception. Very hip hotel with a cool gallery and nice rooms that are missing some attention to detail for the level of luxe the hotel wants to portray. Based on value for money, and customer service, would recommend visitors consider booking the AC instead.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Desk, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded May 25, 2023
We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My stay was way below average. Rooms not cared for, mine had all kinds of issues (all reported, but not all fixed) from a non-working safe deposit box, a flooding toilet and bathroom shower with broken ceiling lamps… to lousy housekeeping standards (towels in rags, trash not cleared, empty refillable shower products, etc.) The hotel also lacks enough dining options (room service hours of their only restaurant are a joke) and on top, the kitchen has some serious ventilation issues because the hotel lobby, hallways and elevators were invaded by an unbearable stink of fried fish. Clearly NOT what one expects of this once beloved chain of hotels, and way below what they used to stand for before the pandemic. Truly sad and disappointing.
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Desk, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded May 19, 2023
Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fares
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$172 - $265 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioCincinnatiCentral Business District
NUMBER OF ROOMS
156
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Frequently Asked Questions about 21c Museum Hotel Cincinnati
Which popular attractions are close to 21c Museum Hotel Cincinnati?
Nearby attractions include Carew Tower (0.2 miles), Fountain Square (0.1 miles), and Aronoff Center for the Arts (0.03 miles).
What are some of the property amenities at 21c Museum Hotel Cincinnati?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at 21c Museum Hotel Cincinnati?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 21c Museum Hotel Cincinnati?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at 21c Museum Hotel Cincinnati?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to 21c Museum Hotel Cincinnati?
Conveniently located restaurants include Sotto, Boca, and Jeff Ruby's Steakhouse, Cincinnati.
Are there opportunities to exercise at 21c Museum Hotel Cincinnati?
Yes, guests have access to a fitness center during their stay.
Is 21c Museum Hotel Cincinnati located near the city center?
Yes, it is 0.1 miles away from the center of Cincinnati.
Are any cleaning services offered at 21c Museum Hotel Cincinnati?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 21c Museum Hotel Cincinnati?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does 21c Museum Hotel Cincinnati offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.