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Traveler (433)
Room & Suite (143)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/30/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from 21c Museum Hotel Cincinnati
Updated 07/30/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 51 hotels in Cincinnati
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.4
Located adjacent to the Center for Contemporary Art and across the street from the Aronoff Center for the Arts, 21c Cincinnati works to foster the ongoing revival of Downtown Cincinnati and strengthen its role as a cultural destination. Working with the Cincinnati Center City Development Corporation (3CDC), 21c renovated the former Metropole Hotel and embraced the architecture of the historic landmark to create an exciting new space for guests to experience genuine hospitality, view cutting edge contemporary art, and enjoy culinary experiences that celebrates the region's sustainable producers. The world has changed over the last several months and here at 21c, we have made some changes too. One thing remains constant. Our top priority is the safety and wellness of our teammates and guests. Our website has everything you need to know to return to travel with 21c. We can't wait to welcome you back to Metropole and 21c Cincinnati!
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Minibar
Flatscreen TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Radio
iPod docking station
Bath / shower
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English, French, Spanish
1804Reviews19Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Romy C wrote a review Sep 2022
1 contribution
I am writing this review from the hotel lobby at 12:11am. I dropped my bags off at 2pm and was given a luggage tag and told my room would be ready shortly. I was told I would be called when my room was ready. It was confirmed and there was no question that I was here and ready to check in. I went on with my planned activities including my dinner plans and now coming back to the hotel have been told they have no room for me. I have never ever had such an experience. They have offered to relocate me to a hotel outside If Cincinnati. This was a quick vacation trip totally ruined by this hotel experience. Under no circumstances will I ever book this hotel chain again. They massively overbooked and have relocated many guests. I have been told on the side by a sympathetic employee that this is standard procedure. NEVER BOOK 21C!!!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Valerie wrote a review Aug 2022
Somerset, Kentucky5 contributions12 helpful votes
Hotel's Favorite
This hotel is one of the most incredible and interesting hotels you could possibly stay at. The artwork at the hotel is absolutely top notch. I was just at the Smithsonian last month and saw several works at the hotel by the same artists who have works in the galleries in our nation’s capital. That is so amazing to me. People at the hotel were so friendly and professional. The valet parking works were busting their tails to get cars for everyone. Hotel staff was accommodating and gracious. Our son is obsessed with penguins. When Betty heard how much he loves penguins she gave him a penguin today! He took it to the zoo to see the real penguins and was so excited about that. I cannot say enough kind words about the hotel. If you are wondering if this hotel is worth it- it is worth every penny!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Desk, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Aug 20, 2022
Hi Valerie, Thank you so much for such an amazing and thoughtful review. We are beaming! We could not be happier that you enjoyed your time with us at 21c Cincinnati. Please come see us again very soon. Have a fantastic weekend! Best, Darek Jerome Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vivivan K wrote a review Sep 2022
1 contribution
Really loved the exhibit! It was a blast staying the 2 nights there. Loved the energy from the front desk. Francisco was very helpful during my stay. Had minor issues with the wifi, but really recommend the 21c and plan on staying there again soon!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Terry M wrote a review Aug 2022
cincinnati, oh61 contributions
We stayed at the 21c for our anniversary. Much to our surprise our room was upgraded at check-in and they had kindly left a bottle of champagne and a charcuterie tray in our room. It was a wonderful start to our evening!! Thanks so much for making our stay special. We would definitely stay again.
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Desk, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Aug 20, 2022
Hello Terry, We are so glad that you enjoyed your stay with us. Congratulations once again, and perhaps we shall see you a year from now! Please let us know the next time you plan on visiting us so we can make it just as special. Enjoy the rest of your weekend! Sincerely, Darek Jerome Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark P wrote a review Aug 2022
Swampscott, Massachusetts2132 contributions542 helpful votes
This is a very nice hotel in downtown Cincinnati. My room was large and comfortable, with adequate work space and a decent number of outlets. The bathroom was quite large too. The public spaces are quirky and fun, with many examples of contemporary art. Service was first rate. The only reason I dropped the hotel to 4 stars was the lack of breakfast being offered at its restaurant. While inconvenient, that would not keep me from a return visit.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Desk, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Aug 20, 2022
Dear Mark, Thank you so much for your post-stay review. Your time and feedback are incredibly valuable to us. We are so happy to hear that you enjoyed your time with us at 21c Cincinnati. Please come visit us again soon - Metropole will be returning to brunch service in the coming week, and we would love to treat you to a good breakfast the next time you are here. Thanks again! Best, Darek Jerome Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dennis G wrote a review Aug 2022
1 contribution
Disappointed. I had heard good things about this hotel. Getting off the elevator on the 6th floor, the walls were all scuffed up from years of suitcases. The room had some maintenance issues, windows were filthy, no cold water in the shower and the humidity made the sheets feel “wet”. I expected more.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Desk, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Aug 6, 2022
Hello Dennis, Thank you so much for you feedback. We truly appreciate your time! I am so sorry that your stay did not meet your expectations. Please know that I have relayed your sentiments about the common areas and your room to our Maintenance Team - Looks like we need a little refresh after a hectic summer. I can assure you that the items you mentioned are certainly not typical of our normally high standards of cleanliness and upkeep at 21c Museum Hotels. Please let me know the next time you are in the Queen City, as I would love to offer you a complimentary stay to deliver the true 21c Experience. Reach-out to me directly and I promise to take excellent care of you! Thank you again, and I look forward to hearing from you in the near future. Sincerely Darek Jerome Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TLC wrote a review Jul 2022
8 contributions1 helpful vote
Our reservation somehow got canceled but when we got to the front desk both the manager and Betty were extremely helpful in obtaining a room. Betty was very gracious and efficient and fun. She’s a valuable asset to the front desk. Unfortunately the water pressure and showerheads in the room were awful. That definitely needs to be changed. No breakfast or coffee downstairs. Machine in room not a great option. The room was very clean and the bed was comfortable. The view of the city was good from the room. We did not eat at the restaurant as we had made prior reservations but the food looked good. The drinks were very good from the bar. Museum was interesting to peruse the first day . Took about 10 minutes.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from FD Management, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Jul 30, 2022
Hello, Thank you so much for leaving a review of your recent stay with us at 21c Museum Hotel Cincinnati. I am so happy that you mentioned our Front Desk Agent, Betty. She is truly a delight and has become such a valued member of our team. I will be sure to share your kind words with her! I apologize for the issues you experienced with your shower - Please know that I have relayed your comments to our Rooms Department so that we can resolve the issue for any future guest. Thank you for your insight. Also, I am pleased to announce that we will be returning to full brunch service in our restaurant next month. Please let me know the next time you are in town, so that I can treat you to complimentary breakfast on us. Thank you again for the review, and we hope to see you again in the near future! Sincerely, Darek Jerome Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Donovan C wrote a review Jul 2022
Ashville, Ohio393 contributions192 helpful votes
While the rooms are sizable and well appointed, when you get of the elevators and start down the hallway the building has a dingy feel to it. The housekeeping staff wasn't on their game when they cleaned our room. There was hair in the bathroom and on the night stands, we wiped them off, as we were only going to be there for one night. The bathroom was appointed with ceramic tiles that I'm sure were supposed to lend to it being the museum hotel but we found peculiar. The real problem was the staff, check in went great and she even told us which one of the garages to park in. It was later that evening when we were returning to the hotel that staff was sub-standard. We wanted to ask about food options that late in the evening and as the gentleman at the desk was helping another patron, I waited to ask a couple of questions, when he finished with that guest i stepped up and looked directly at me as I was in mid-sentence and turned and walked away without any acknowledgement. We turned our attention to lady that was working the desk with him and she was not really wanting to be of much assistance, the attitude that we were picking up on is she was more bothered by us than anything else, and neither one of us did anything to illicit this type of response. The art was not very impressive. What you are going to spend to stay here will get you a better room and better service elsewhere, but as they say location,location, location.....that's the only thing this place has going for it.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from FD Management, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Jul 30, 2022
Hello Donovan, Thank you so much for your thoughtful review. I am truly sorry for the different issues that you experienced during your stay with us at 21c Cincinnati. Please know that I have relayed your comments about the cleanliness of your room and the upkeep of the guest hallways to our Rooms Department. I am most disappointed in hearing about your experience with our Front Desk staff. We are known for our exceptional guest service, and I am truly shocked upon reading your review. I will be personally speaking to each of our Front Desk Agents in regards to this incident - It is truly not in line with our high standards and is not representative of the kind of experience we hope to offer our valued guests. I am sorry for the way that this interaction negatively impacted your stay with us. We will be changing-out our current art exhibition next month and will also be returning to full breakfast service in Metropole. Nothing would thrill me more than to win back your confidence and treat you to the true 21c Experience the next time you are in town. Please reach-out to me directly so that I can arrange all of the details of your reservation. Thank you once again for your time and feedback. Have a wonderful weekend and I hope to hear from you in the near future! Sincerely, Darek Jerome Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
open_to_the_world wrote a review May 2022
Columbus, Ohio268 contributions60 helpful votes
+1
I would absoultely stay here again. The staff were customer service orientated. However front desk did not seem familiar with surrounding area eateries & attractions. Also asked for room with view & it turned out to be of the back of the building. Needed maintenance due to clogged toilet & they were very prompt in addressing issue. Made appt. For facial service which was highly enjoyable. Recommend you make it in advance as a lot of clients are "regulars". Great art and fantastic adjoining restaurant Metrople(make reservations) Skip high priced valet and park at garage at 600 vine (beneath prime steakhouse) less than block away.
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Date of stay: March 2022Trip type: Traveled with family
Room Tip: Make reservations for metropole restaurant. Schedule appt. For facials Park at 600 vine Ask for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from FD Management, Guest Services / Front Office at 21c Museum Hotel Cincinnati
Responded Jul 30, 2022
Hello, Thank you so much for your review! We are so happy that you enjoyed your stay with us at 21c Museum Hotel Cincinnati. Our apologies for not quite getting you into the right room, but we would love to accommodate you on your next stay. We are thrilled that you were able to experience everything that we have to offer, from the art to the spa to the restaurant to the comfortable bed! We certainly hope to see you again in the near future. Have a fantastic weekend! Sincerely, Darek Jerome Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hrobinson1114 wrote a review Apr 2022
Nashville, Tennessee2583 contributions399 helpful votes
+1
As far as rooms, they are nice, but nothing crazy fancy. King rooms are spacious. Comfortable beds. Bathroom is roomy and the showers are hot. The staff was nice and gave off a cool vibe. In a central location within walking distance of several restaurants and theater spots. But the reason you should stay in this hotel is for the art. Galleries are accessible to guests 24/7. I made a whole evening of grabbing delicious cocktails from the hotel restaurant bar (Metropole, reviewed separately) and wandering around admiring each piece. There were some very well known artists on display this time around, including Bisa Butler, Kehinde Wiley, and Ebony G. Patterson. Works were colorful, provocative, thought provoking. Sparkling, visceral, some huge in scale. Writing this review, I wish I had spent even more time with each piece. Valet parking is 39 dollars, but it’s so often congested in front of the hotel, we found it easier to park in the garage around the corner, 600 vine. It’s 21 dollars for 18 hours or so. We parked around 6 PM and left around noon the next day and it was 21 dollars. One Saturday night in a luxury king was around 374 dollars. Great experience if you can afford it. Otherwise you can access the art during open hours.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$213 - $386 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioCincinnatiCentral Business District
NUMBER OF ROOMS
156
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Frequently Asked Questions about 21c Museum Hotel Cincinnati
Which popular attractions are close to 21c Museum Hotel Cincinnati?
Nearby attractions include Carew Tower (0.2 miles), Fountain Square (0.1 miles), and Aronoff Center for the Arts (0.03 miles).
What are some of the property amenities at 21c Museum Hotel Cincinnati?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at 21c Museum Hotel Cincinnati?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 21c Museum Hotel Cincinnati?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at 21c Museum Hotel Cincinnati?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to 21c Museum Hotel Cincinnati?
Conveniently located restaurants include Orchids At Palm Court, Sotto, and Jeff Ruby's Steakhouse, Cincinnati.
Are there opportunities to exercise at 21c Museum Hotel Cincinnati?
Yes, guests have access to a fitness center during their stay.
Is 21c Museum Hotel Cincinnati located near the city center?
Yes, it is 0.1 miles away from the center of Cincinnati.
Are any cleaning services offered at 21c Museum Hotel Cincinnati?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 21c Museum Hotel Cincinnati?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does 21c Museum Hotel Cincinnati offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.