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Residence Inn Cincinnati Downtown/The Phelps

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Residence Inn Cincinnati Downtown\/The Phelps
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557 Reviews from our TripAdvisor Community

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Showing 549: English reviews
Atlanta, Georgia
Reviewed 3 days ago NEWvia mobile

The staff was amazing! From the front desk, to valet and the bartender, we didn't meet a stranger. Absolutely loved this hotel. Location and rooms were great, but you just can't beat the home away from home feeling.

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Helpful?
Thank Cfberry2
Trenton, Georgia
Reviewed 4 days ago NEWvia mobile

Stopped here on Thanksgiving eve. Easy access from the interstate. Right in the middle of downtown. Beautiful building, very modern on the inside. A large rooftop observation deck. Wonderful views of the city. The staff was some of the nicest I've dealt with in a long time. Huge breakfast buffet. Valet parking available. No pool, but nice workout facilities, sitting...

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Helpful?
Thank mtseay71
Jessica C, Manager at Residence Inn Cincinnati Downtown/The Phelps, responded to this review

Hello mtseay71, Thank you for the 5 star rating! I'm glad you're stay was the best that it could be and we were able to provide you with a memorable stay. I will be sure Ola and our team hear of your comments to continue our passion for providing superior service. We hope to see you again soon! Best wishes,...

Dayton, Ohio
Reviewed 1 week ago

such a nice place - it's clean / stylish and the staff are sooooo friendly. High quality place in a convenient location. Also a popular cityview rooftop bar "Top of the Park". Valet parking only - no selfpark. good service on all levels. delicous free full breakfast - better than most!

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Helpful?
Thank RaftingVeggie
Jessica C, Manager at Residence Inn Cincinnati Downtown/The Phelps, responded to this review

Hello RaftingVeggie, Thank you for the 5 star rating! I'm delighted you received friendly and accommodating service throughout your stay. We look forward to having you with us again when your back in town! Best, Nieka Gagne'-Front Desk Manager nieka.gagne@marriott.com 513-651-1234

Studio City, California, United States
Reviewed 1 week ago

From the time of Check-in until the day we left the staff was outstanding! Ready to help with any inconvenience with a friendly smile. Excellent Valet Service, never had to wait more than a few minutes or less, even in inclement weather. Location for our purposes was excellent, not to far from Kentucky and not to far from the University...

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Helpful?
Thank Leo R
Jessica C, Manager at Residence Inn Cincinnati Downtown/The Phelps, responded to this review

Hello Leo R, I'm delighted to hear of your pleasant stay with us at The Phelps. We take great pride in providing superior customer service to each of our guests. I will be sure your comments are shared with our team! Wishing you the best, Nieka Gagne'-Front Desk Manager nieka.gagne@marriott.com 513-651-1234

Indianapolis, Indiana
Reviewed 1 week ago

This is a wonderful hotel and a great location. We stayed in a 1 bedroom suite. It was perfect. It is modern. They have valet parking but you can park free at the meter parking after 9pm. This was perfect!!

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Helpful?
Thank DeannaMarieBardo
Jessica C, Manager at Residence Inn Cincinnati Downtown/The Phelps, responded to this review

Hello DeannaMarieBardo, I'm happy to hear you enjoyed your time with us at The Phelps! While valet is an option, it is convenient having the parking meters complimentary from 9pm-9am daily! Thank you for choosing our hotel for your hospitality needs and we hope to see you again in the future. Wishing you the best, Nieka Gagne'-Front Desk Manager nieka.gagne@marriott.com...

Dallas, United States
Reviewed 1 week ago via mobile

I stayed with my family at this hotel over Thanksgiving, but after the second night we checked-out. It is a nice property and the staff is very friendly, the cleanliness of the rooms were not good - Upon check-in we asked for a baby's crib, which they promptly sent up - only for us to find pee stains all over...

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Helpful?
1Thank Barry R
Jessica C, Manager at Residence Inn Cincinnati Downtown/The Phelps, responded to this review

Hello Barry R, First and foremost, I would like to thank you for choosing to stay with us at the The Phelps. As a valued guest, we take your concerns seriously and unfortunately we did not meet your (our our) expectations. I wanted to take the time to apologize for the issue you experienced with your pack and play mattress....

Louisville, Kentucky
Reviewed 1 week ago

Everyone at the The Phelps Residence Inn did an excellent job. The staff were friendly, professional, courteous and welcoming. All members of our family were treated respectfully and the staff went out of their way being helpful and making us comfortable. The two bedroom suite was excellent and the morning buffet was delicious. We will definitely be returning and recommend...

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Helpful?
Thank geraldlssam
Jessica C, Manager at Residence Inn Cincinnati Downtown/The Phelps, responded to this review

Hello geraldkssam, Thanks for the 5 star rating! We take great pride in providing superior customer service and I'm glad we were able to help in creating a memorable stay for you. We look forward to seeing you soon! Best, Ola Kaminska - Front Desk Manager ola.kaminska@marriott.com 513-651-1234

Lexington, Kentucky
Reviewed 2 weeks ago

For the money I can't imagine a better value. A whole suite, with a VERY comfortable king sized bed and a kitchen for less than a plain hotel room in a good location. My desk chair was a little worn but other than that, everything was wonderful. The staff was truly friendly and helpful. Great rooftop bar and the inside...

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Helpful?
Thank lovetogo2662
Jessica C, Manager at Residence Inn Cincinnati Downtown/The Phelps, responded to this review

Hello lovetogo2662, Thank you for providing feedback regarding your recent stay with us at The Phelps. I'm delighted to hear you were able to enjoy the service and the amenities that we offer. We look forward to having you back with us soon! Wishing you the best, Ola Kaminska - Front Desk Manager ola.kaminska@marriott.com 513-651-1234

Reviewed 2 weeks ago

We were impressed by the clean updated rooms and the friendly staff. Our room was updated to a larger size and that was appreciated. The Complimentary breakfast was very good. Angie was particularly helpful both mornings! (Demion Destiny). The one major complaint we do have is that the toilet did not flush. We were there for two nights. I reported...

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Helpful?
Thank rickbU951UW
Jessica C, Manager at Residence Inn Cincinnati Downtown/The Phelps, responded to this review

Hello rickbU951UW, Thank you for your kind words about our breakfast team - Angie, Demion, and Destiny. They are definitely an asset to our team. Also, thank you for taking the time to share your thoughts regarding the issue with toilet. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. We hope...

Reviewed 2 weeks ago

The Phelps has been my favorite place for years now! My family stays at the Phelps every summer for a long weekend and I spend most of my Friday nights at the beautiful rooftop bar or the lobby bar! Sako, Tatiana, Ola, Mike, Jess, Sam, and Dave are wonderful every day and their service is amazing! Very proud of them...

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Helpful?
Thank Jacki S
Jessica C, Manager at Residence Inn Cincinnati Downtown/The Phelps, responded to this review

Hello Jacki S, Thank you so much for your kind words regarding our team! We are happy to host you every time you visit us! I will be sure to pass along your comments to our team to continue to motivate and inspire each of us. We are looking forward to see you again! Best, Ola Kaminska - Front Desk...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Housed in the historic Phelps Building in the heart of downtown Cincinnati's business district, the all-new Residence Inn Cincinnati Downtown offers Cincinnati hotel accommodations that blend old-world splendor with modern amenities. ... more   less 

Additional Information about Residence Inn Cincinnati Downtown/The Phelps

Address: 506 E 4th St, Cincinnati, OH 45202-3303
Location: United States > Ohio > Cincinnati > Central Business District
Price Range: $149 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cincinnati Downtown/The Phelps 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Residence Inn Cincinnati Downtown Hotel Cincinnati
Residence Inn Cincinnati Downtown/The Phelps Ohio
Hotel Style:
#2 Family Hotel in Cincinnati
#3 Romantic Hotel in Cincinnati
#3 Business Hotel in Cincinnati
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Cincinnati Downtown/The Phelps staff and other travelers.
12 questions
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Questions? Get answers from Residence Inn Cincinnati Downtown/The Phelps staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for view of the park on lower levels. or a view of the city / river on upper levels”
 of 5 bubbles RaftingVeggie, 1 week ago | Read review
“The higher the better. No problems with noise of any kind.”
 of 5 bubbles leor864, 1 week ago | Read review
“I was on the ninth floor and it was very quiet.”
 of 5 bubbles lovetogo2662, 2 weeks ago | Read review
“Ask for the "River side"”
 of 5 bubbles rickbU951UW, 2 weeks ago | Read review
“The 8th floor has the cleanest rooms thanks to Ms. LaTosha”
 of 5 bubbles marythompson2463, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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